My stepdad bought a brand new riding lawnmower at this Lowe's location, but then reported that he…read morehad trouble getting it to run. The manager claimed to have gotten in touch with the company behind the brand to deal with repairs. For weeks on end the manager kept making the same excuse, saying that the lawn mower would be ready "the next following Thursday" and has left it sitting behind the store ever since. My stepdad and I are never shopping here again.

Very disappointed in the lack of customer service I received Saturday June 15, 24. I wanted to…read moreexchange $40 of water seal for $800+ of water seal because the scope of the job changed. The manager would not even talk to me. Instead, told the clerk to tell me it was because of corporate policy. Where is the common sense here? Doest the Manager not have the ability to use Manager's discretion? This is Not a discontinued product. I have been a long time customer at this Lowes; however, this situation shows me how much the Gloucester, VA Lowes Does Not Value it's customers. I will be spending my $800+ elsewhere!

The staff are always helpful and knowledgeable. I had many great options to choose from with…read moreamazing organization. The prices were amazing and I was easily able to see why The Home Depot is the place to go.

Just walked out of Home Depot in Gloucester and will never return. We visited today with a 10% off…read morecoupon and spent nearly two hours loading up lumber and hardware for an outdoor project. The reason it took so long was that the lumber was in such disarray and of poor quality. We were then told at the checkout that none of the lumber we had on multiple carts were eligible for the discount. We called that a scam when I was growing up. Never going back.

Ok, I have to start with how amazing the customer service was. From the moment I parked my car, to…read morewalking in and walking around. The staff was extremely helpful and always made sure that I was taken care of especially at checkout. The staff moral as a whole was very positive. I had to quickly run in and grab some paint supplies and they had exactly what I needed. No issues with pricing. I didn't feel like I was taken advantage of in the store. Everything was very clean. I did not realize all the products ACE has. At this point, I'd prefer ACE over Home Depot or Lowe's. Especially to avoid the crowds. Bonus, they offer a military discount!

Might take them 15 min to say the order is ready but it takes 30 to actually figure out what they…read moredid with your order and if you need to sign something. Very annoying