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    Ashley Store

    4.2 (35 reviews)
    Open 10:00 am - 8:00 pm

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    My couch after the technician "fixed" it

    BEWARE OF THIS STORE!!! I got a couch from here a month ago is came damaged but was promised a skilled technician would come and repair it like new. Foolishly I trusted them and let them place the couch inside my house. A month later finally a technician came.. and did the WORST JOB I HAVE EVER SEEN ON MY BRAND NEW COUCH!!! All the damages that have been done have all been through Ashley, and instead of fixing that wrong I'm running in circles to get this fixed. I want a new couch. This is not what I paid for! They want to send(what I've experienced) another untrained technician to come and "fix" my couch. The whole back is a disaster and the back cushions look like they have been shoved in there cause now they are deformed and lumpy! Edit: After weeks they have wronged their mistake, it still doesn't take away from the terrible job the technician did. The new couch is fluffier and came with no tears.

    Wrong frame for this headboard

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    3 years ago

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    8 days ago

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    11 months ago

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    1 year ago

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    8 months ago

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    2 years ago

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    1 year ago

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    1 year ago

    Meaghan was really helpful and extremely knowledgeable with helping us find and purchase our perfect mattress and coffee table!!

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    2 years ago

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    3 years ago

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    Ashley H.

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    2 years ago

    Charlie is very helpful and provided excellent advice and customer service! Highly recommended!

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    2 years ago

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    2 years ago

    Great service, great price and great product. Could not have been a better or easier experience. Thanks Aaron and Charlie!!!

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    3 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

    We appreciate your awesome review!

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    2 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    2 years ago

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    3 years ago

    Outstanding place to shop!! Our sales person Stella was fantastic! Gave us the info we needed plus a great package deal. Highly Recommend!

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    Ashley H.

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    3 years ago

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    Ashley H.

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    2 years ago

    Jada was amazing! Super helpful and she made it an easy purchase. Bought furniture for 2 rooms and was in and out in less than 30 mins.

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    Ashley H.

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    4 years ago

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    Ashley H.

    Thank you so much for taking time to leave us a review!

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    2 years ago

    Jada was amazing!! very friendly, not pushy and got us everything we needed. Definitely going to purchase with her again.

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    2 years ago

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    2 years ago

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    Ashley H.

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    2 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    3 years ago

    Great customer service from Sherry & Charlie. We needed to have a specific size couch. They helped us find what we needed.

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    Ashley H.

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    3 years ago

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    Ashley H.

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    2 years ago

    Charlie was the best! Thanks for everything! We were in and out in no time! We highly recommend Ashley furniture and Charlie for the help!

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    2 years ago

    Derrick was a great help! There was a better price online and he got it down to even lower than it was online for me in store.

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    3 years ago

    The store manager Chip, was wonderful. Helpful, honest and all around pleasant. Go see Chip for your furniture needs at Ashley!

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    Ashley H.

    Happy to see Chip was able to give you a great experience

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    4 years ago

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    Ashley H.

    Thank you so much for taking time to leave us a review!

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    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    Florita,thank you so much for your wonderful Customer service,you made my recent transaction a smooth process and I greatly appreciate it.

    Mentioned in 4 reviews

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    This store is incredible. Being an avid shopper, The Velvet Shoestring is the best consignment…read morefurniture and decor store I have ever been in. They offer high end items at reasonable prices. The store is well stocked, clean and the people that work there are friendly and helpful. We go there every time we visit Williamsburg and always find something we can't live without! A tip: if you see something you really want, buy it then as things sell out quickly. Several times I made the mistake of not buying an item at the time I saw it and came back the next day and it was gone.

    On our way to dinner in Williamsburg while visiting family nearby, we stopped at The Velvet…read moreShoestring to check on their latest antiques and consignment pieces. My sister has scored several niece paintings and decor accessories here over the years, and I was close to purchasing a beautiful dining room set a few years ago that was offered at an incredible price. But for the shipping issues, it would be in my Bucks County home today. We were free to wander around the crammed warehouse-like space without disturbance from staff. I found several Asian pieces (wood carved, metal cast, crystal and pastel ceramic) that were tempting and priced to sell. Didn't pull the trigger because I needed more time to consider which would be best at home. But, still had a good time searching, and may give them a call about safe packaging for the two I am most attracted by. No doubt, we will be visiting again this year (2024), and will stop in again, so even if those things are gone, there will be new and perhaps even better ones to capture my imagination.

    Brick & Vine - Beautiful Home Decor Furnishing

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    (3 reviews)

    This is my favorite shop in Williamsburg. Whenever we visit, I make sure we make stop here to see…read moreall of the festive decorations and home goods. It's also attached directly to a coffee shop where you can pick up an espresso while you shop and perk up for all the great gifts. The shop is particularly perfect around the holidays. They have so much decor and beautiful decorations. On this past visit, I ended up picking up an electronic candle and a candle holder. I rarely buy items for the holidays, but was just taken so much by the beautiful display. My kids love the many soaps, and the nutcrackers and snow globes they have out for Christmas. On my latest visit, I went upstairs. I didn't even know there was actually an upstairs level. There is gorgeous furniture and decor. My kids loved it up there and pretending it was their home. Though, I prefer the main level with the wide variety of beautiful gifts. This is a must-stop for Williamsburg.

    I love this shop and was surprised to see no photos of reviews for it just yet…read more It's a very classy space connected via glass walls/doors to the Ily coffee shop in the old downtown shopping area of Williamsburg just adjacent to the Colonial entrance. Inside you'll find tons of beautiful home decor, soaps, lotions, etc. on the cute first floor and, don't leave before going upstairs! On the second floor - there are some really beautiful furniture, lamps, decor and art on displace as well as a full on custom design center with color selection area for fully custom-designed furniture for your home. I always find something beautiful while here to take home with me. If you are trying to decorate your home from top to bottom and need a few special pieces, I'm sure they can help you get them here. Plus, you can do some other shopping and dining too!

    Ollie's Bargain Outlet

    Ollie's Bargain Outlet

    (8 reviews)

    Okay so a few things to note. Here is the biggest reason I don't recommend buying at this…read moreparticular location. The manager was mean to her staff members. The two people working the counters could not have been over 17. They needed help and the manager gave such an attitude for no reason and did not seem interested in helping them at all. She seemed very grumpy. Other comments: The prices on most things are very reasonable. Some others not so much. I've never been to an Ollie's that was good and clean. Half the store was nice and organized and the other half basically everything was just thrown on the shelves. That's it.

    OMG! Love this store so much and absolutely GIANT! Everything you need is super cheap and awesome…read moreand love it so much and the staff are so nice and kind and friendly and always so helpful and fun and absolutely loving and I appreciate them so much and seriously come here shop and this is place is 100% better then Walmart and Publix and etc and especially if you are new couple or family or roomates and college students and amazing place to go and get anything or everything and fun relaxing place and absolutely fun and love the positive vibes and energy and plus you have lots of coupons to use and you get ur own card and and the store is clean and organized and sanitary and they always clean clean and restock everything and and the staff are always kind friendly sweet and you always feel welcomed and happy and lovely and wonderful excellent place come here and it is worth it. I am in heaven and fun and peaceful and it is very easy to find the items you need plus fun and awesome. Thank you for all ur hard work and devotion to the community and others you deserve award! Happy Memorial day everyone! From Lauren

    John Greenhow Store

    John Greenhow Store

    (4 reviews)

    $$

    One thing to understand about Colonial Williamsburg is the naming of the buildings is not by…read morecoincidence. John Greenhow was a merchant that operated a store on Duke of Gloucester during colonial days. The history of the man is as important to me as the current day store which I do enjoy browsing. John Greenhow was born in England 1724. He has been described as enterprising for the day, a real go getter. He operated a three man eight ton Schooner named "The Robert" along the James River from Virginia to Philadelphia carrying butter, pork, peas and lard to Pennsylvania. His return trips to the Old Dominion brought back coffee, chocolate, flour, bread, skillets, soap and even furniture. Williamsburg was not his only store as he operated a second location in Richmond. Mr. Greenhow passed in 1787 and is buried close to his mercantile at Bruton Parish Church. His stone is visible to this day. The present day store instills some of the old past of products like soap and housewares among lots of other items that may, or may not have been carried in the shop like home decor, clothing and even wine that seemed logical for the colonial time. Visitors can also purchase, or rent period wear. I have shopped at this store dozens of times in the past 30 years. I seem to always find something for purchase. The last time it was a few bottles of Williamsburg Winery Wine. Other occasions it's been soap which is fantastic. During Summer months when mobbed it can be a tad crowded to navigate. Staff typically is not in the floor to assist, but is more than willing to help when asked. It's no fault of their own, it's CW's staffing needs adjusted during the height of tourism. The clerks working the store are super friendly and knowledgeable about their goods and the history of Greenhow. It's fun to throw them a question, or two about the old day store. I would recommend a visit to The Greenhow store when strolling down DOG.

    I'm not a shopping person and sadly I've become not much of a CW person but if you're in CW and if…read moreyou're going to shop, the Greenhow Store is not a bad place to do it. My Yelp brother JD did a great job covering the history of the man who's name is on the building. I have nothing to add other than the current store is not one of the original 88 CW buildings but it was built on the site of the original and on land that Mr. Greenhow owned. Back in the day you could easily see the yard over at Bruton Parish but FWIW this is the final resting place for Mr. Greenhow: makinghistorynow.com/wp-content/uploads/2015/10/mr-greenhows-tomb-bruton-parish.png Usually I'm in here because I've got people in my family who love the soap balls that they sell here (maybe they have them in other stores but usually I find the bars everywhere - not the balls), the vanilla beans, the musket balls and a few other odds and sods. The other reason I like to shop here is because of the one "sales interpreter" who normally works here. When you walk in he's usually at the register on the left side. He's a taller older guy who wears small round wire rimmed glasses. He's the one guy in the store who usually will engage you in sort of a quasi-in character demeanor. He's hysterical and I always enjoy seeing him and I remind him of that whenever I'm there. While this store is normally very crowded on my most recent visit we walked in to find we had the whole place to ourselves. Three employees in there with just us. After a few minutes another couple came in but that's how dead it was on New Year's Day. One brief negative note regarding that visit. While there were three sales interpreters there. Cluelessly, there was also a supervisor/manager present who kept having a little meeting with the group over in the one corner out front even though they could see that I was at the register ready to go. Experiences like that are the types of reasons people say "Never Again" to CW. It's small but it also shows you a small spot of where management's focus truly is at. That singular visit aside, normally it's a decent experience here and it's always worth a visit to see what they have when on DOG Street.

    The Shops at Carolina Furniture of Williamsburg

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    $$$

    Customer service was deplorable. The 'gentleman' in the rug…read moredepartment was actually outright rude and degrading of my purchase. In no uncertain terms said he would not help me with my problem. He was dismissive of my situation. Never will I recommend that store again.

    Poor Customer Service I purchased 100 square feet of Hancock…read moreand Moore Leather at $1800.00 for an Office Chair. The Upholsterer needed 74 square feet and said to get an additional 30% for imperfections. On Monday July 14 the Upholsterer texted me "We will need another hide to complete your chair. These hides have several large flaws that we cannot cut around." He also sent me 10 pictures showing the large flaws. I went to The Shops at Carolina Furniture of Williamsburg and spoke with the President Joseph Steele III. He provided his e-mail address and said to send the pictures so he could submit them to Hancock and Moore. Before I sent the pictures I spoke with the Upholsterer and he stated with an additional half hide (25 square feet) he could complete the chair. I e-mailed Joseph Steele III the pictures and relayed only a half hide was needed. On Tuesday, July 15, 2025 I received e-mail from Joseph Steele III stating he would submit the photos to Hancock and Moore and that I was requesting another half hide. He also stated " I can tell you from 20 years of ordering their leathers on furniture for the store, that many of these dark spots, "healed scars", would in fact be deemed acceptable and used on their furniture". This was a lie. If manufacturers like Hancock and Moore produced Leather Furniture with dark spots and healed scars individuals like Joseph Steele III would not be able to sell their products. It was also a signal that Joseph Steele III would not hold Hancock and Moore accountable for their poor-quality issue. On Thursday July 17, 2025 I received e-mail from Joseph Steele III stating "Hancock and Moore is willing to sell you more leather, but they do not feel that the hides you have are defective". Further they advised if I needed a half hide to purchase an entire hide. So, a $900.00 hide only has 50% of useable leather? Really? I was assured that this was adequate for my need of seventy-four useable square feet of leather at the time of purchase. In fact Joseph Steele III 's representative said that I needed to order two hides (100 square feet) inorder to have 74 square feet of useable leather. I would not have placed the order kowing only 50% of this leather hide provides useable leather. Joseph Steele III has zero concern for customers who have purchased products from him some at large sums of money and have poor quality issues. He does not hold the vendors accountable and gives them total authority as to how they want to handle the situation. Buyer Beware.

    HomeGoods - More items not on sale the morning after Christmas - according to management a customer must have put up Sales Sign!!!

    HomeGoods

    (8 reviews)

    $$

    First thing on morning of December 26, we were greeted with signs of 50% off Christmas merchandise…read moreat the front tables at the entrance of the store. We picked 2 items and went to register - by the way there was no line as the store was empty. Cashier looks at the gift box of chocolate and other Christmas item, and states she needs the manager to approve. Manager then comes over to yell at us about customer reclamation project where he accuses every customer of moving merchandise to sales table. I'm sure everyone woke up the morning after Christmas to rush to Homegoods to move merchandise. We asked for them to call District Manager, at which point he again lectures us, but refuses to walk 25 feet to look at the sales table. In my opinion, the way he treated us is because of our race. Maybe it would be in the customers best interest to actually put clearance stickers on the clearance merchandise instead of blaming customers for them not doing their job. Incidentally, don't fall for their credit card - 34.99% interest rate is highway robbery, plus they offer no promotional financing for large purchases.

    This Homegoods is NOT at all like my Homegoods... meaning it's not as crowded with merchandise (but…read morestill well-stocked), it's not as crowded with people, and things don't (necessarily) go in the blink of an eye. I was in town on an early Friday night, and the store was EMPTY. Friday late afternoon and early evening in my store is swamped because people want to see what's new. By the end of the day Saturday, whatever you wanted Friday and didn't get is gone! I saw a cabinet on Friday that I made myself a deal with -- if I came back after work Saturday afternoon and it was still there, I'd get it. Well, it was. So I did. Yay! There was second piece that I was eyeballing... it was waiting for a customer to pick up when I got back Saturday!

    Ashley Store - furniture - Updated May 2026

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