I received a call shortly after putting in a request to repair my washing machine. G&H wasn't even…read moreopen yet, but they responded and asked me to give them a call. They were friendly, courteous and so helpful! Trey came out first thing the next morning which accommodated my work schedule. He was in and out in under and hour from start to finish! Trey was very knowledgeable and even took the time to discuss the repair with me in detail. He thoroughly answered all of my questions. I would highly recommend using G&H for appliance repairs.

They don't repair laptops or computers. Their name comes up for computer repair but they don't do…read morethat.

Great services by a local owner operator business. The owner is always quick to respond and was…read moreeven helpful with advice over the phone, which saved me a service call. He has worked on our range, refrigerator, washer, and dryer. Money well spent, got years of additional service life out of appliances. Unfortunately, he does not work on newer GE appliances since they were bought by a Chinese conglomerate, but he does work on older General Electric units. You can tell the difference by the model tag on the unit. Can't recommend him high enough. Thanks Brad

From the owner: In-Home residential major-appliance repairs. 43 years of factory-trained service on major domestic…read morebrands such as Whirlpool, Kitchen Aid, Roper, Maytag, Jenn Air, Amana, Magic Chef, Speed Queen, GE, Hotpoint, RCA, Frigidaire, Electrolux, Gibson, Westinghouse, and most Sears Kenmore or Coldspot. Low flat rates. No hidden fees. No gimmicky coupons, promotions, or discounts - just on-time and warranted professional service at lowest possible prices all the time. Most common repairs completed same-day. No penalty or added charges for return-trips to install non-stocking parts on the same job for 30 days. Daily in-home service M-F in Williamsburg, Gloucester and the Pensinsula without mileage or travel charges! ($20 additional initial charge for Lanexa addresses).

Friendly and professional. Larry was extremely knowledgeable and helpful. He was sent by my…read morewarranty to fix a Washing Machine issue. He diagnosed the problem to actually be a Dryer issue. He was prompt and flexible with time constraints strongly recommend in the future.

Larry Rice is a joke, Totally incompetent. Had know idea how to fix the ice maker. It was 78…read moredegrees in the house. He took my $60 copay and reported to the home warrenty company that it was too hot in my home for the icemaker to work. As a result the home warranty company did nothing. What a scam.

On August 8, 2019, 2 very professional men came to my home and in a short time explained why my ice…read moremaker on my fridge wasn't working. I found them professional and informative and because I found them through Home Advisor I thought nothing of paying them $456.98 so they could order the parts. They were supposed to come the following Friday. They called Thursday to tell me only one of the two parts arrived, the other wouldn't arrive until Tuesday. As my schedule only allows me Fridays and weekends free, I suggested they come again the following Friday. They didn't. I called them many times with no response. The following Tuesday, I asked my son to call them and tell them he needed service on his appliances. Fifteen minutes after he called them, they returned his call. He gave me the phone. They told me an emergency had pulled them away over the last 4 days and they were just now returning their phone messages, most recent first. As one who has worked as a service provider, that was not the way we were told to return calls, especially when any of those calls should have been made without checking messages. They knew they were supposed to be at my house and didn't come. They should have called as soon as time permitted. We arranged for them to come the following Saturday. We stayed home all day Saturday, and I called them three times, with no response. We have not talked to each other since. There was no address on their business card or their websites. I called Home Advisor since I went through them to find a service provider. Home Advisor has a procedure they follow and this issue is now at the highest level of the conflict resolution process. American Appliance Repair has not returned any of their calls as of last Saturday. Last Thursday, Home Advisor suspended their account so no other customers would share my experience. My credit card company is also involved but at this writing, American Appliance Repair has not replied to them either. I am certain I will get my money credited, and I will again use Home Advisor to find a person to repair my appliance and some other tasks I need done. However, I will never pay for more than the cost of the estimate ($80 from AAR) and the cost of the parts. If they wonder why, I'll share this review with them.

This company is marked as closed. They are not closed. Their business practices are suspect. They…read morecame out to repair dryer. Told me what was required. Paid him $360. He said it would be at 3 days. He would call when the part came in. I called him 2 weeks later. Said oh the part is obsolete. I then found the part that he couldn't. He came out and installed the part. He said he would send a check for the part. Weeks later now 4 emails and more phone calls then I can remember I still have no check. I wouldn't use this company and I am warning everyone the same.

Best customer service ever! whether you need your vacuum repaired or are looking to buy a new…read morevacuum, this place is the best!

John was very helpful answering my questions on the repair and maintenance needed for my Dyson V11…read morestick vacuum. The charge for parts and labor was very reasonable and the work was done in less time than anticipated.

Extremely poor quality work, and when asked to repair what their tech broke I was quoted a $5200…read morerepair bill. We are having them and their business practices reviewed by Angie's, Bank of America, Visa and the local BBB. Beware there are many other ex-customers who have similar run-ins as posted on BBB.org, Homeadvisor.com, Angie's, Google and Yelp. Between over charging, poor quality work and having to chase them in court it has been a disaster costing me $400 to repair their ***-up! All this and having to fight off cancer and under go a surgery.

Don't use them. They won't show up. I made an appointment several weeks ago for a chimney…read moreinspection and cleaning for today. Got a text yesterday that they'd be here between 12 and 3. Waited around all day. Nothing. Called at 2 and they assured me they were "still coming". They called my wife at 3:30 and cancelled. "Had a problem on earlier job." Which is understandable, so you'd think they plug me in first next business day right? Hah! Tried to reschedule but they weren't willing to make any reasonable accommodation other than add me on at end of day on a day that wouldn't work for me - and end of day worked so well for me this time. If you like waiting for the cable guy you'll love them. Otherwise, don't waste your time waiting for them to not show. Call somebody else.

slow on deliveries. when we ran out of propane waiting on them and had company coming in. hooked…read morea 25 gallon up so will have propane and delivery guy pull our tank with no notification. when I called was told I was basically too dumb to know how to connect propane tank and check for leaks. delivery guy did me a favor though by being too scared to talk to me. I get propane at a much cheaper rate now by dropping Quarel Propane, who Revere Gas & Appliance delivers for.

If you think in your mind it is not a big deal who services you in the areas of gas, it is a big…read moredeal the best provider in Gloucester is Revere Gas. All the employees will go out of their way to give you excellent service. If you don't have them to give you gas and support of your heating needs then it is your fault. The best company is here so use them and let me know if I am right even when I do know I am. Take care all and have a good day.