My go-to place for difficult hardware needs They usually…read morehave hard-to-find items Xxxxxxxxxxxxxxxxx

Paul - saved the day when I tried to re-key my lock and springs went flying! IDK how he does it!…read moreBut he performed a miracle. Thanks Paul and Ace Hardware! FYI - Ace is the place!

Recently, I ordered framing for some family photos I had done. The framing department was so…read morehelpful! The lady at the counter. She helped me pick the best frame colors for each photo we had. They were having a mega framing sale, so I jumped on it! The project took 2-weeks to complete and when I got the pieces back, I was beyond thrilled! This store is always so helpful and organized. It's the closest thing to a party store in town also. I love when they have sales on their seasonal items.

This is the (current) manager. This is the product I was in search of (snow-tex). When asked…read morewhere it was (because it wasn't in aisle 81 as the website states), he decided to be confrontational with a *very* snarky "sir, I'm trying to help you", **AFTER** he stated they didn't have any if it wasn't in that aisle. The website shows 15 in stock. That aisle has been partitioned for Christmas ware so it was moved to make room for seasonal items. It was indeed moved. I found the item, all 15 of them, doing his job for him. 1). Do not become confrontational with a customer. 2). Let a customer finish speaking. 3). Don't be snarky with a customer. 4). Do your j-o-b. It's simple, especially when there less people in your store than bottles of snow-Tex on a shelf IN AISLE FIFTY SEVEN. Maybe he'll know where when if he bothers to read Yelp reviews about his own store to help improve customer service. Not my job to tell him. And 5). ? Some advice: You're there to help the customer. We make YOUR job happen. Retail isn't for everyone, but there are jobs where you can be far in the back of a warehouse and don't have to deal with the public. Just a thought.

ACE hardware on John Tyler Highway is the most pleasant place to shop. As soon as you walk in you…read moreare greeted at least 2 times by someone who is eagerly willing to help you and answer any question you may have. When you are ready to check out there is a cashier named Ms Pat who may just actually be the happiest person on the planet. She is the epitome of kindness and graciousness. You would swear that have actually known her all your life. I HATE to physically shop, but I can go to this ACE everyday if I have to. Sorry Chic Fila there is one place that may have you beat in terms of customer service! (Ace on John Tyler in Williamsburg Virginia)

Worst customer service I have ever experienced. I took a snowblower in for repair on January 28th…read more I was told that it would take 3-4 weeks. It's now been over 11 weeks and I'm still waiting. They never bothered to inform me that they might be running behind. I could understand that. The only way I could secure the repair status was to physically go to the repair desk. Their first excuse was my snowblower work order was put behind generators that came in after my snowblower. The response I got was "well, it didn't snow"....Well I don't think we lost power. When I visited the store recently to check the status I was told that NOW, my snowblower repair is behind lawn mowers that came in weeks after my snowblower. Unbelievable. I guess if I wait long enough, my work order will be superseded by leaf blowers. Unacceptable customer service. If I could give them zero stars, I would.

Every time I go in I get lots of friendly help. I researched in the store for a month before I…read morepurchased anything besides samples and the staff was still great! Loved their resources from wallpaper books to booklets with coordinating paint colors for mistake proof design. This place is great. Been 6 months since I painted my house so I called for an extra gallon to change one wall and staff again was terrific. Without my asking, they pulled my computer file to confirm sheen and brand. When they couldn't find it in computer, they called me and asked for my painters name. Then they found exact spec in his account and had it ready for me in 15 minutes. Amazing customer service!

Mark's team at 2nd Street came in and replaced our old mismatched flooring on our main level with a…read morebeautiful new wood floor. His entire crew was amazing, from those who did the demo to the installation crew. They fixed our subfloor which had numerous issues and did the job right. I'd definitely hire them again and recommend them to others.

Thinking about having 2nd Street install your hardwood floors? Highly recommend you look somewhere…read moreelse. We had hardwood flooring installed in our den and it was a nightmare from the get-go. Measurements were way off. Two extra boxes of flooring and ~40 feet of 1/4 round. When asked about what to do with the 2 boxes of flooring (that we paid for), was told "you can sell it on eBay". Really? Then there was the installation crew. No one spoke English so any questions I had resulted in blank stares. These were not W-2 employees but sub-contractors. This crew stained the 1/4 round us and it wasn't even close to matching the new flooring. And then there was the damage to the new flooring during installation. The large staple gun that was used to "nail" the flooring was placed dozens of times on the previously installed flooring leaving nail head size indentations across the entire floor. And then there was the "customer service". Made appointment with Ackerman (the owner?) to inspect the damage and he never showed up, he didn't call, text, or email that he was going to make it. During one of numerous calls, asked Jessica to have Ackerman call us. She emailed me that she couldn't get him to talk to us. But to be honest, full discloser: 2nd Street is giving us $40 for the 1/4 round. Bottom-line: we will never use 2nd Street again and will never recommend them to anyone.

I stopped in due to a discount promo I'd received as an attendee of the Virginia Cat Festival and…read morealso to Christmas shop for my mom. I was able to find a little pewter nutcracker ornament for $26 that I think she'll love. When I absolutely spaced on the discount at the register, the nice ladies working were able to quickly submit a refund to reduce my price to the discounted rate. Much appreciated! The quality seemed high.

This used to be owned by Shirley and I started buying the Christmas Bell with red ribbon dated and…read moreWilliamsburg on them in 1987 Have one for every year since then. Always a joy at the Christmas holidays to show up and order my Bell. The amount has increased over the years as has everything else, but it is well worth the price and the craftsmanship is still there. One great thing is the ladies always greet with big smiles and holiday wishes. Yeah after four decades I will keep going back.

Several of the Tuesday mornings in the area are going out of business…read more We decided to check out the close out sales. The store itself was clean and relatively organized I've visited the store during normal operation and I can tell a difference they were definitely trying to sell what they can before closing. One thing that bothered me was that you could see that several prices had been marked up to mark down. They had a "sale" sticker but underneath you could see that the regular price was a lil less expensive We did find some curtains and a box of baklava to try At the holidays I found several last minute gifts and toys for the munchkins. I guess it's a hot or miss at Tuesday Morning

Amazing store full of random things from as-seen-in-tv products to furniture and home decor. The…read moreplace is well organized and every aisle were pretty stocked. The prices are fair and again you can find random things which reminds me off TJ Maxx or Marshall's without the apparel section. For example I found a bottle of olive oil from Italy which is a bit random - HA! That's it - a store with cool random products. Check it out!

You know I love a good plant store and this is my Williamsburg one!…read more Ray Ray's plants is a gem for plant lovers and casual shoppers. The selection is impressive - everything from a beginner friendly houseplants to more unique finds. It's easy to walk out with something special no matter what your experience level. What really makes the place shine is the staff, they're genuinely helpful and happy to answer questions or give practical care tips. Then there are the little touches that make it fun - like the adorable plant hats that add personality to the cactus or graduation caps. On top of that they offer classes and workshops so it makes it more than just the store it's a community space. Between the vibe, the variety, and the creativity it's hard to find anything not to love here.

Ray Ray's Plants is a beautiful new business settled next to Silver Hand Meadery in Williamsburg…read more You will very likely be greeted by a friendly welcome and enjoy the vibes as you peruse their aisles of plants and/or get some advice from the experts on staff. We took home a ZZ that now lives at my office and makes every day a little brighter. Good prices and friendly staff - A+.