Great company and people! Definitely recommend them for your pool needs! Pricing was extremely fair…read moreand military first responders discount was unexpected but very much appreciated.

This company I would never recommend them to anyone for a pool liner replacement…read more They installed a liner in my pool and they left all these big wrinkles in the floor and some on the wall in the deep end of the pool and also they left a cave in on the back wall were they pull a pipe out for the water table and after it was pull out that's when the wall cave in. The owner of the company said that he would replace the liner because it was measured wrong he said and also repair the sink hole. They told me after that the liner was on order and I call to see when they were going to come back and they would not call you back or at least text you back. So now I'm left with a pool that is not finished. This has been going on for months now. I can't believe that the summer is almost over and when they started on the pool it was spring. I hope no one will have to go through this on a pool liner replacement.

Pool service repaired Jandy heat. Excellent service provided I will recommend them to anybody.read more

Called when I was having issues with my Pool and they were extremely kind and helpful. Provided…read moreinformation over the phone and we're willing to make the drive all the way out to Chesapeake to help me with my Pool. Extremely kind and knowledgeable people highly recommend.

Anytime I have a pool issue these are the guys I call. They're extremely knowledgeable, and don't…read moremess you around. There's no sense that you're being taken advantage of because you aren't. The last time they came out they replaced some plumbing for me and were in and out without a fuss, answered some unrelated questions for me with an impressive enthusiasm. Pricing is always fair.

Mike was able to diagnose the issue and fix the electrical issue of my pool motor. The motor works…read moregreat.

If you live in the Williamsburg area, then this is who you need for your pool. Unfortunately, I…read moredidn't find him until I was moving, but the service was phenomenal. His attention to detail is wonderful. I highly recommend Executive Pool Services.

My spa arrived damaged with air bubbles in it and was ultimately replaced; however, I need to…read moreclarify that this replacement only occurred after months of delay and significant disruption to my home and property. The issue was not resolved quickly, and the impact on my use of my backyard and inground pool during the summer was substantial. The company describes situations like this as rare, but my experience has involved more than just the product replacement. There have also been ongoing concerns regarding communication, service scheduling, and follow-through on commitments that remain unresolved. Specifically, I was promised complimentary valet service twice a month from January through June due to the delays, yet services were missed in January and February and later adjusted without clear explanation or make-up service. In addition, I was informed that a contractor would be paid for additional required work related to the installation issues, and that payment has still not been issued. Their website clearly states that "the customer is king" and emphasizes a commitment to positive experiences and strong customer support. Unfortunately, my experience has not reflected that standard. My concerns are not about Great Atlantic's intent, but about follow-through, communication, and honoring what was communicated during this process. This company tends to think that replacing the item and making promises to customers but not following through on them is acceptable. I am still looking for a fair resolution and clear confirmation on the outstanding service and payment issues noted above.

My recent experience with Great Atlantic has been a Masterclass in customer service (sarcasm…read moreintended). My partner and I noticed our sauna was no longer able to get up to temp and so we contacted this company to inspect and repair. My partner noticed that two of the heating elements were no longer getting hot and looked to be rusted. When the technician came out to our property($185 just for visit) he informed them that he believed the heating element needed to be changed. However, the technician said that it was the sensor that needed to be changed ($225). After replacing our sensor we noticed that after waiting 4hrs the sauna still wasn't getting up to heat. So they recommended changing out the second sensor (this reply came 3 months later. It's impressive how they managed to diagnose my sauna's issues with the precision of a blindfolded dart throw. I almost believed their impressive-sounding technical jargon, but it turns out it's just a language they speak to hide their lack of actual knowledge. Their lovely Director of Operations, Diana, wrote an email detailing how it's company standard to charge $400 for a misdiagnosis, and then proceeded to state that it was in fact the heating elements and their technician had wrote that in his notes on the first visit. But don't worry, they offered to repair that for a nominal fee of $600. After informing them that we asked for the heating element to be repaired from the get go and that charging to fix items that weren't broken was dishonest they were non responsive. But here's the pièce de résistance--we fixed our sauna for $60 and within 30 mins. After ordering two heating elements and watching a Youtube video. So if you need your sauna repaired, spare yourself $1000 dollars and four months of waiting. My partner and I can cut you a deal :) In conclusion, if you enjoy a good laugh, a hefty bill, and the thrill of waiting for eons, Great Atlantic is for you! PS: Attached is the photo we sent them to show what needed to be fixed before they even came to our property.

I've had Juan from Triton Pools & Spas come out to service my hot tub a few times now. He is great…read moreguy and very knowledgeable. He is my #1 when it comes to pools and hot tubs. His rates are great and his billing is professional. I couldn't recommend anyone better and I think Ive tried them all in the past.

This is hands down the best pool company I have dealt with! Quick response and they get the job…read moredone. No waiting or run around. Can't say enough great things about them. If you need and pool or spa work, give them a call and thank me later.

Our new pool and deck have brought a new level of enjoyment to our back yard. The customer service…read moreand willingness to come assist any issues that we had with the new equipment was amazing.

This is the HANDS DOWN, absolute best pool business that there is in Hampton Roads and beyond!…read morePlease DO NOT waste your time and money by going anywhere else. We had experienced horrible service in the past with other pool businesses who did not know what they were doing and who seemed to be solely concerned about collecting loads of money from us while constantly giving us the runaround on our pool. In stark contrast, the work that Aqua Oasis does is so magnificent--it is almost to the extent of miraculous! The employees are customer-focused, friendly, efficient, timely, proficient and their service is second to none!!! We will NEVER utilize another pool service for our beautiful pool since we we have been blessed to find Aqua Oasis!!! Trust me, this company deserves wayyyy more than 5 stars!!!!

Great people and products. Listen to what they say to keep from throwing chemicals in your pool to…read morebalance the water chemistry. They test pool water samples with chemical tests and not plastic tabs. Those plastic tab tests have poor consistency and often show invalid results. If you really want to understand your pool water, they ill take the time to educate you. They would rather sell you what you need than to sell you what you don't need or what will not work. Bought one above ground pool from them over 25 years ago and it is still providing loads of enjoyment.

I was very uninformed about what type of pool I wanted, and what materials I needed to purchase to…read moreensure that it works throughout the summer. A man named Chris helped me figure out exactly what I needed, was super professional, while being entertaining and laid back at the same time.