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Williamsburg, VA

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Williamsburg Flooring & Design

3.6 (8 reviews)

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10 months ago

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2nd Street Floors - New Flooring in Kitchen

2nd Street Floors

(18 reviews)

Mark's team at 2nd Street came in and replaced our old mismatched flooring on our main level with a…read morebeautiful new wood floor. His entire crew was amazing, from those who did the demo to the installation crew. They fixed our subfloor which had numerous issues and did the job right. I'd definitely hire them again and recommend them to others.

Thinking about having 2nd Street install your hardwood floors? Highly recommend you look somewhere…read moreelse. We had hardwood flooring installed in our den and it was a nightmare from the get-go. Measurements were way off. Two extra boxes of flooring and ~40 feet of 1/4 round. When asked about what to do with the 2 boxes of flooring (that we paid for), was told "you can sell it on eBay". Really? Then there was the installation crew. No one spoke English so any questions I had resulted in blank stares. These were not W-2 employees but sub-contractors. This crew stained the 1/4 round us and it wasn't even close to matching the new flooring. And then there was the damage to the new flooring during installation. The large staple gun that was used to "nail" the flooring was placed dozens of times on the previously installed flooring leaving nail head size indentations across the entire floor. And then there was the "customer service". Made appointment with Ackerman (the owner?) to inspect the damage and he never showed up, he didn't call, text, or email that he was going to make it. During one of numerous calls, asked Jessica to have Ackerman call us. She emailed me that she couldn't get him to talk to us. But to be honest, full discloser: 2nd Street is giving us $40 for the 1/4 round. Bottom-line: we will never use 2nd Street again and will never recommend them to anyone.

Sword Hardwood Flooring - Our floors look brand new!

Sword Hardwood Flooring

(6 reviews)

Sword Floors refinished the wood floors in our new house and installed new floors in the first…read morefloor primary bedroom, seamlessly integrating the new floors with the old. I can't say enough about the professionalism and responsiveness of the owners, as well as the quality of the craftsmanship. The owners kept the project on schedule in the midst of the 2026 ice storm and the guys were a pleasure to work with--very professional and helpful--and the craftsmanship was superb. We will enjoy these floors for a lifetime. Furthermore--they did all of this work while producing little to no dust. When we had floors refinished in a previous house with a different business, the dust went everywhere and was impossible to clean. Not so with Sword Floors! The house was clean as a whistle. If you want high-quality wood floors and service completed in a timely fashion, you can't go wrong with Sword Floors.

If you need new hardwood floors, or are tired of the look of your old hardwood, I can absolutely…read morerecommend Sword Flooring. After a kitchen remodel that included removing a wall, we were left with a gap in our family room carpeting where the wall had once stood. We decided that rather than replacing the carpet, we would switch to hardwood, but we needed it to match the wood flooring in the adjoining rooms. Sword did a fantastic job of installing the new family room wood floors, then sanding and staining our old floors to rejuvenate the late-1990s finish, which had yellowed with time. Sword's communication, punctuality, and professionalism were all top notch. Now we have beautiful floors for a fraction of what replacing our existing hardwood would have cost. Sword worked with our schedule, and we're thrilled with the result.

Carpet Gallery Carpet One Floor & Home

Carpet Gallery Carpet One Floor & Home

(16 reviews)

Carpet Gallery really let us down. We placed our $12,000 carpet order with them with their…read moreassurance the carpet would be delivered and installed in time to for us to move into our remodeled house on schedule two months later. Without warning, and waiting until I called them at the last minute, they informed us the carpet would be late arriving so they couldn't install as promised. This caused us to have to reschedule the other contractors who had work, depending on the carpeting, to finish before we could move in. Realizing they had screwed up, they did provide a $1,000 pad upgrade to make up for it. I appreciate that, but it still didn't entirely make up for delaying our move in. This caused us to not only move in a week later, but also with some work incomplete. Once the carpet arrived, their installers did an excellent job of putting it in. So, if you don't mind Carpet Gallery's lackadaisical attitude toward meeting their committed schedule, or their scheduler who really didn't seem to care whether or not they were late, you still might like dealing with them.

I needed three more boxes of flooring (LVP) to do an extra space and they charged me over $500.00!…read moreI felt like they had me stuck and I had to pay. They don't open until 10:30am and close at 3:30pm. Greg is the only person who can order flooring or give a quote and he's there even less than their short hours. He never calls back either.

Williamsburg Flooring & Design - flooring - Updated October 2026

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