If you ever need to host an event, this is the place to do it. Huge shout outs to the whole Banquet Team at the Viceroy Chicago. Thank you: Randy White, Kendall Delaney and Mario Castro & Team for all of your hard work that made our event in May run ever so smoothly. The team was incredible to work with and over delivered as usual. We look forward to having our corporate party here for years to come. read more

Great location! Aesthetically pleasing. Very clean. Room; a bit of an antiquated decor. I'm not a fan of carpet and it's all over the property. That's just me. The front desk people need to smile a bit more and put a "pep in their step." Be more welcoming.... Not the best hotel Ive stayed at. Not the worst for sure. There's a tiny - teenie rooftop pool and it's 3.6 in depth. It seems mostly for children. A side bar with a small selection of food and drinks. But it's there.... I think for the price (cus' it is PRICEY!) I expected more and better. Would I come back? NO. Happy Summer everybody! read more

The Viceroy is situated in gold coast and ideal if you like to shop! Right by away, Vouri, Warby Parker, Abercrombie and Fitch and so much more! Also Lou Malnati's is right next store if you're wanting some of the best deep dish in Chicago. And it's a 5-10 minute walk to the beach. There is so much life all around the hotel. People, cafes, shopping you name it. As for the hotel itself! The decor/design is beautiful. And the rooms are so spacious. We treated ourself to a suite this weekend and it was such a nice view at night with the entire city all lit up. I wish I had gotten a photo. This hotel also had a rooftop pool that is open until its gets too cold so think end of October early November. It's great to be able to head up to the pool in the morning for a swim, a little morning sun or to read a book. It's not overtly crowded however we were also there in September so I assume it's busier in the summer. I think the pool is missing out of revenue with have zero beverage options on the pool deck during pool hours (8-5). So many people has to bring their own drinks or walk all the way down to the lobby bar. If they had a small bar up there I'm sure guests would be ecstatic. The rooms themselves were pretty sweet! We had an entire family room to watch movies, enjoy room service and had the perfect view of the lake (didn't expect that). And then the bedroom and bathrooms were so spacious. I like that the bathroom had separate his and hers vanities. It's nice to be able to spread your stuff out and not share. The only reason I bumped my rating from a 4 to a 5 was based on service alone. We typically stay at the Langham you can tell the difference in service. The few times we had to call down to the front desk and has a question we were met with "what do you mean"? And it was based on the most simple question. I almost wanted to say say what do you mean . Also, housekeeping lacked from a cleaning level. We are VERY neat people. The first day I had out the champagne and glasses all together to be taken but it was left. The next day we got room service and they took the plates but they didn't wipe the table so there was still a piece or granola and blueberry in the table. It was weird. The service at the Somerset restaurant was also so slow. There were a bunch of people waiting to be seated and a group of staff standing across the way chatting for like 5 minutes. Decided to ask if it was FCFS? But it wasn't. It's these little things that separate a 4 star from a 5 star. Regardless of the service the hotel itself is really nice and we would stay again but hopeful they address the service situation. And omg the bedding. I woke up feeling like I was sleeping in the clouds. read more

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Very, very small rooms!!! Very expensive!! The restaurant with outdoor seating was extremely stinky from the alley which had over flowing garbage dumpsters in view . Awful!! The hostess that sat us was sooo very rude and unfriendly. We will definitely not be returning to this hotel and restaurant... Ever. The Sofitel right down the street is exquisite!! read more

Absolutely love this place! The vibe is warm, stylish, and chic without feeling cookie cutter. Everything was spotless, and from the moment we arrived the staff made the stay special. The valet was always quick and friendly, and the front desk team was consistently helpful, professional, and welcoming every time we needed something. We stayed in a Junior Suite and it was incredible. The views were great, the bed was a little soft but still cozy, and the bathroom stole the show. The freestanding tub inside the shower felt like a full spa experience and alone made the stay worth every penny. The rooftop bar Pandan was a fun spot too. Drinks leaned a little sweet and service could have been faster, but it was still worth visiting and much better than what used to be there. The restaurant on the grounds had plenty of options and everything we tried was delicious. The location is also fantastic with plenty of restaurants, shopping, and attractions nearby. I have stayed at a few different hotels in Chicago, and this one is by far my favorite. read more

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Best ever club that I have been :.. we are full and yummy and ready to party or St. Patrick's Day. Hot and sexy and we're living our best life loving the vibe. read more

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It definitely felt upscale and enjoyed our stay. To be honest it will probably not be a place we stay at again. It was a wedding venue so it was our place to stay while attending. Parking was expensive and you had to make sure to call for you car well in advance of any appointments. It will be a weekend memory we will hold close and I do recommend it. It was a once and a lifetime stay. read more

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Stayed here this past weekend for my wife's birthday. We arrived at night and the hotel was difficult to locate and so was the valet. No signs and valet area was impossible to see with all the cars blocking. You have to basically block a lane of traffic if you want to valet your car and the staff is not always there. So be warned. I did call and email ahead of our stay to have some extra amenities sent up to the room on arrival to surprise my wife for her birthday and was assured by Florijan Matic | Director of Front Office that it would happen but it did not. When I asked about it at check in they had no notes of it or what I had ordered. Which was a big let down. We ended up just ordering room service instead that wasn't really great. Aside from that the rest of our stay was good. Staff was friendly and hotel was modern and clean. They are centrally located downtown and walking distance from many stores and tourist stops. Pros: -Downtown -Modern hotel with all the amenities -mini bar -large bathroom -comfy beds Cons: -Valet station needs help -Concierge / Amenities communication issues Still my wife thinks it deserves 4 stars I'm at a 3 but I'll give it 4 read more

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I initially wrote a very flattering review of the Viceroy Chicago but since then I found out that my credit card information was used to pay for 2 nights at Holiday Inn DT Chicago on 7/2 and 7/3 at the cost of $2375.46 each night. First of all since when does Holiday Inn have rooms that cost that much? I firmly believe that it was someone at the Viceroy who did this and I have contacted the general manager via email twice with no response. We did not use this card for any other purchases and the Viceroy was the only one who knew we were leaving on 7/1 to return home. read more

I was to arrive at noon today from Louisville Airport. We had thunderstorms and my plane was hit by lightning. I would not be able to obtain another flight out until tomorrow. Viceroy manager April told me that I would need to contact Travelzoo to obtain a refund. Travelzoo in turn put me on hold to try to obtain a refund from Viceroy/April, which she refused to do. The hotel is full. Even though I understood that there was a one night nonrefundable deposit, again the hotel was full and this was due to lightning hitting the plane. I'm 73 years old and do not have funds to waste for a hotel for which I could not use. Just understand that Viceroy Chicago management is totally inflexible if you have an emergency. to provide a refund. Especially if you are a senior citizen. Other nicer options in Chicago. read more

I have not had the pleasure of staying at the Somerset/Viceroy Hotel but have heard great reviews from family friends. They mentioned that the rooms are cool and have really nice bathtubs so hopefully I'll get a chance to stay soon. I can speak for the restaurant though. The decor is very modern and chic. We managed to get a table on a Friday night during dinner and had two delicious drinks. The pretzel crusted calamari was tasty as well as the burrata with prosciutto and jam. We did laugh at how large the loaf of bread that came with it was. After dinner, we checked out the 16 feet long ice bar that was in the courtyard. It looked amazing and we ended up taking a shot in these super cool ice shot glasses. We also ordered one plain hot cocoa and one hot cocoa with Baileys and a Bavarian pretzel with beer cheese. It was super cozy sitting next to the fire and the blankets made it even cozier. So glad we decided to check out the limited time ice bar event! read more

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Great service from everyone! I had the city view standard room. The bathroom was huge. Loved that they had someone making cotton candy and a cart of candy as well. Such a sweet touch. They had a nice gym too that was empty and had a great view of the city! There pool was my ultimate favorite read more

Found this hotel through a simple Google search and it was the best experience. The staff were very friendly and helpful. The room was perfect and spotless. This hotel also has a bar on a higher level that is nice for a nightcap. Great location, close to good food spots and clothing stores. read more

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This is the third time we've stayed at the viceroy for a staycation. Everything is great the rooms are nice. Our room seemed like it was not inspected or finished properly. We didn't have the towels in the right places there were no robes or slippers, but overall very comfy bed and enjoyable room great view. Valet parking is 100% a rip off read more

Viceroy Chicago - Hotel pool - Hotels Near Me - Chicago, Illinois

Viceroy is one of my new top choices when staying in Chicago! I had never stayed here before, but decided to stay here for a work trip. The lobby is pretty with a mini café. The entire staff was super nice and friendly during our stay - special shoutout to Cameron and Mark for going the extra mile! We stayed on a high floor and had great views of the city. We got a Superior King, yet I couldn't get over how spacious the room was. The bathroom was especially roomy, with a gorgeous shower and a separate toilet closet. What was especially cool was the decor - lots of gorgeous gold and black - and the different lighting options in the room and bathroom. We'll definitely be staying at Viceroy next time we're in Chicago! read more

First time in Chicago and my wife selected this hotel. The rooms are small but so cozy and modern. The location is in walking distance of everything you need. There are a ton of restaurants and coffee shops in walking distance. People are constantly walking and jogging at all times of night so it's a pretty safe area. The staff here is amazing, they are so friendly and give great tips. One member stood out as soon as we arrived, his name is David. David gave us a ton of spots to go to and pointed us in the right direction. When you get here ask for him he'll take care of you. All in all this has been one of the best hotel experiences we've had and we will definitely use them again!!!! I highly,highly recommend this location. read more

Viceroy Chicago - Night views - Hotels Near Me - Chicago, Illinois

Nice people but this hotel is worn out. Furnishings in the room have the finished rubbed off of them and have a too strong 1970s vibe. read more

Viceroy Chicago - Nice, but my name is not Jordan. - Hotels Near Me - Chicago, Illinois

My husband's company stayed here for a convention in town. I was here for pleasure. The hotel is very nicely renovated. The lobby, rooms, and restaurant are all beautiful. We were here in April so we never went up to the pool terrace on the 15th floor. Our room was on the 12th floor, facing the north. Our view was of the street and other buildings. The room had a nice bar in it with snacks, alcohol, water, coffee, and several other "amenities", such as a charger cord and base, as well as a "romance kit" (see pictures). The room was pretty small. That was the only negative thing about the room. The hotel is in a great location. Everything is within walking distance. I walked to Lake Michigan, a hair appointment, clothes shopping, and to all of the restaurants. The only negative thing about the location is when you're sitting outside in the front of the building. They have a nice terrace with chairs, umbrellas, heaters, etc. BUT, there is a lot of street noise. Constant sirens and horns honking. Not the hotel's fault, but something to be aware of. The other negative about the front terrace is there is CONSTANTLY homeless people coming up to you asking for food or money. I don't say this as a cold-hearted elitist. I work with the homeless back home. But when there's a group of 15 people eating dinner, or drinking, and talking business, and within an hour period more than 7 people come up to your group and interrupt your conversations, I think that's a bit much. The hotel staff could only ask them to leave if they came onto the terrace- onto the hotel property. Otherwise we would have to tell them we didn't have cash over and over, or just ignore them until they left us alone. I feel bad for them, but I honestly don't carry cash on me. And I honestly wanted to catch up with people I hadn't seen in a year. And it really was out of hand. Maybe in warmer weather we would have been sitting up on the terrace and not been bothered so much. Maybe the hotel should grow a privacy fence around the outside front terrace. But, for that reason, and the fact that you're paying top dollar for the rooms, I wouldn't stay here again. The service is excellent. Everyone was very nice, very helpful and kind and considerate. I really liked all of the employees. The valets, the front desk, the hostess, wait staff, and managers were all wonderful! The food and drinks were great too, but that's a separate review. read more

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Most definitely recommend everything. Hubby and I ate at Somerset for Xmas brunch & decided to return for our staycation! The service was amazing from the lobby to the rooftop! Complimentary Prosecco and hot coco during happy hour! The room was spacious and beautiful. The ambiance was perfect for my aesthetics + great for sleeping in. The light blocking curtain really block the light out. We had such a good night we woke up at 2pm the next day lol. The steak tartare and breakfast at Somerset is amazing. I'll post a separate review for it. The fact that the restaurant is connected to the hotel & the rooftop is just a plus. Honestly you don't have to leave the hotel if you don't need to. A great plus is that it's close to a CVS for emergency, a coffee shop, and other shopping, plus more food next door! The entire hotel is an aesthetic you must capture when in town or staying in the city for a break. Follow me on social @damnthosesteaktacos to see my experience in reel time read more

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The Viceroy was incredible! Everything was clean, super comfortable, delicious; and the staff was so helpful, friendly and professional! What a comfortable stylish exquisite design from the lobby to the rooms! We had an amazing stay and can't vwait to return! read more

Missing Bag, No Accountability -- Extremely Disappointed I'm very upset with how this hotel handled a situation involving my missing toiletry bag filled with expensive skincare products. I checked in on a Saturday and removed the toiletry bag from my luggage. Shortly after, I asked to change rooms due to an extremely loud and unsightly AC unit directly outside my window. During the room switch, a Bellman came to assist with the move, but unfortunately, my toiletry bag was left behind. I didn't realize it was missing until Sunday. I immediately notified the front desk. They informed me that housekeeping had seen the bag but didn't remove it or bring it to lost and found. When they returned to clean the room, a new guest had already checked in--and the bag was gone. The front desk staff were kind and said they would look into it, check cameras, and follow up. However, nothing was found. On my final day, I asked to speak with a manager to understand what the protocol was in a situation like this. I was told that Caesar, the head of reimbursements, would reach out to me. When Caesar finally called, I asked what the hotel's procedure was when an item is clearly seen by staff, left behind, and then disappears. Instead of accountability, I was told he alone decides what's "worth" being compensated. Shockingly, he even implied I may not have brought the bag at all. His tone was dismissive and lacked any empathy. When I asked who else I could speak to, he snickered and said any manager would be sent right back to him. That was the only contact he offered. I want to be clear: the front desk team showed genuine concern. But the final resolution--delivered by someone who treated the situation as if it didn't matter--was deeply disappointing. I lost valuable items that could've easily been secured had the staff followed standard lost and found protocol. I'm still hoping the hotel will take proper responsibility and offer compensation for what was lost under their watch. read more

The front desk employees, Mohamed, Jasmin and Rachel are the main reason why I am giving a high rating for this hotel. Their service and the way they responded to my concerns were above and beyond. My partner and I arrived very early on Friday morning because we had a red-eye flight from LA to Chicago. We came directly to the Viceroy to ask if they could hold are bags until check-in time and hoping that they would let us check in early. Mohamed at the front desk was very empathetic and went to the back to ask his manager if they could help us out. He came back to let us know that they could let us check in but they could only offer a room on the the 5th floor and told us that the view might not be great. We were so tired and grateful so we took it and asked if we could be upgraded to another room afterwards, especially because we were celebrating my birthday. He said we should call the next morning to ask if there were any rooms available because they were fully booked due to it being Memorial Day weekend and some wedding bookings. We were impressed with how beautiful our room was, however, our View was awful. We were right above the industrial mechanism of the building next to us so we knew that we would be asking to be upgraded the next morning. When we called the next morning, they told us that nothing else was available, besides we had only booked a deluxe room which are provided from the 5th floor to the 15th Floor and our response was so why are we on the fifth floor and not 15th Floor. That was not a great response for an expensive room at a high rated hotel and we let him know, so he put us on hold and went to talk to his manager. He came back and said he could move us to the eighth floor, and the manager personally brought us our key cards to the room but we soon found the phone was not working and wondered if this was intentional because of our complaint, the toilet seat was also loose and made it difficult to use. I did not want to complain, but after I came back in the evening, I did complain and Jasmine and Rachel were very empathetic and kind. I actually came down to ask for ice since I could not call on the non-working phone for such a simple request. Jasmine, Rachel and Mohammed gave me excellent customer service. The TV access is terrible read more

My wife and I just finished a five night stay at the Viceroy Hotel in Chicago. It was spectacular! From the moment you arrive until the very last moment before you depart this amazing staff treats you with exceptional hospitality. Professional, responsive and quick, and with a true attitude of people who care about you and your experience. The hotel itself is architecturally fascinating with a modern, daring, chill interior design. The colors are dramatic, with bold black and gold sprinkled with soft hues and even multi-colored room doors on each floor. Amenities are fitting of the five-star hotel it is and they're plentiful. The bath, the shower, the bedroom, and even the closets. Excellent gym and a great rooftop pool. The dining and bar scene is top notch and you can tell by guests that frequent them. Finally, the location in the city is superb right between River North and the Gold Coast, at the confluence of Rush and State streets. It's just a few blocks from the lakefront. This is five-star lodging that delivers on the promise of luxury! read more

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Wow. I chose Viceroy for a staycation and it totally exceeded my expectations! My room was beautiful and clean. The rooftop pool can't be beat! The service was impeccable. I would stay again in a heartbeat. read more

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OMG.. this hotel is amazing. My husband stayed here as a mini honeymoon. We got married on a Saturday and we checked in the Viceroy from Sunday to Tuesday. We arrived Sunday at 415pm. to check in but was told our room wasn't ready yet and we didn't understand why. Now we realize that Camille upgraded us from Grand King to Lake View Grand King and also included Champagne and chocolates. While we waited for our room, we went to the rooftop bar and had a bite to eat. We had fries and mini sliders, which were very good. Afterward we went to our room which they had our luggage delivered to us shortly after. The room was gorgeous. The view was nice. We were on the 8th floor, so we kinda wish we were higher, but it was ok. That night, we ordered room service and had the wings with fries, which was good as well. The next morning, we order breakfast. An hour passed, and we still had not received it, so we called, and they realized there was a glitch in the system, and our order never made it to the kitchen. Normally, we would be upset, but they got our order to us fast included pastries and made it free of charge. The hotel is on the pricey side, especially when valet is $75 a day with in/out privileges, but we would definitely stay there again for special occasions. The staff was amazing. read more

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This is a great hotel and I will definitely be back the next time I'm in town. From the doorman (David), reception, concierge and housekeeping - all gave top notch service. The room was immaculately clean and with floor to ceiling windows my view of the lake and whatever they now call the Sears Tower was spectacular. read more

My stay at the Viceroy was one to remember! This was such an eloquent hotel, with luxurious rooms, and accommodating staff! Upon arriving at the Viceroy for check-in I was swept away by the main lobby which has great detail/decor/art and was warmed by a fireplace, and hotel staff who were very friendly in their welcomes. The check in process was very easy. --Due to COVID however, I will note that those who are not on your reservation will not be able to stay and they check all guests prior to entering the elevator. I was surprising my partner and so I did not think to add his name at the time I booked the reservation. The hotel staff allowed me to add his name to the reservation no problem and free of charge. The staff was very accommodating throughout my entire time at the hotel. That level of hospitality allowed for a comfortable stay which I appreciated. When getting to my room for the first time I noticed that the room was 'sealed' (a seal on the door) noting that it had been sanitized and cleaned prior to my arrival. This gave me a peace of mind as I was bit nervous in staying in a hotel during COVID. The room was beautiful, great views, and very comfortable! (I loved the bathroom the most lol the shower was so nice) I will absolutely be back! Thanks Viceroy! read more

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I stayed here for one night as part of a firm sponsored event. The staff was incredibly polite and helpful, facilitating early check-in and late check-out. The valet was also very considerate. For a five star hotel, it is a little bit on the smaller side. My room was also very small, with a queen sized bed that barely fit, a desk, TV, and a small foot couch. The bathroom was very impressive but just as big as the room. The upstairs restaurant was not available during my stay because of a private event, but the overall hotel is beautiful and has its own touch. read more

Viceroy Chicago - interior - Hotels Near Me - Chicago, Illinois

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We decided to stay here during a staycation in the city and what a great spot we selected. We had a two connecting rooms to give us plenty of space since the rooms are pretty small. The location is in the heart of Gold Coast and walking distance to key restaurants and shopping. Will definitely be back. read more

Viceroy Chicago exceeded all of my expectations for our Chicago staycation! My partner surprised me with a weekend away at Viceroy. At first, I was skeptical about whether a hotel in Chicago could refresh my view of a city I've lived in for five years, but I was willing to see! We settled in on a Friday evening and from the time we drove up to the valet outside of the hotel until we left we were treated very professionally and kindly. The rooms were modern and thoughtfully designed, especially the bathroom that I put to good use, taking long showers and baths to relax. My partner opted into the date night package which allowed us to stay up all night watching unlimited movies still in the theaters and have complimentary rosemary Parmesan popcorn delivered to our room. Our stay also came with a complimentary heated igloo reservation at their rooftop bar Devereaux, which I recommend anyone staying at the Viceroy take advantage of in the winter months. We also enjoyed our dinner at Somerset. The entire experience was elevated and not in a way that ever felt stuffy or trying to hard. I can truly say that the Viceroy also felt inclusive. All that to say, if you're looking to TREAT yourself, spend your money here! You won't regret it. I really did find a new appreciation fir this city by staying here and we can't wait to go back! read more

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DO NOT STAY HERE!! For saying they are luxury they are a complete farce. The King room deluxe has no dresser, only 3 hangers in the closet and no robe. We had to call down to have those all sent up. Manager also didn't believe me they got the room service wrong. He wanted to confirm with the kitchen! The AC unit was rattling and after an hour I had to find a piece a paper to stick in the vent to stop it from rattling against the dry wall. The TV did not work and the key pad for the door became inoperable and I had to have keys remade 3 times. We asked for an engineer to come by the next day and we weren't notified if they even looked at it. But most importantly 4 people were shot a block away the night before and I had a babysitter come to watch my kids and they never stopped her once! 2 nights she just walked right into the elevators and up to my floor. And after all this and spending 4000+ for 3 nights management offered me $50. What a joke. 100s of better options to stay in the city vs this place. read more

There is no way that I can go any lower than 5 stars with this jewel of a hotel... even if I had experienced issues. I was here for four nights on business -- our meetings in the hotel as well. From start to finish - top to bottom the stay was fantastic. The staff in the hotel, the attached restaurant, the rooftop bar, housekeeping and the meeting space were all very friendly and nice. The room was beautiful, with every amenity you could imagine - robes, slippers, full sized bottles of lotions, soap and hair products. Bar/snack area (albeit somewhat pricey) - but the espresso machine was my absolute favorite! The sleep quality was nice, linens felt amazing. The restaurant served up some tasty food for our meetings - all the meals and snacks in between. I would be remiss if I did not share that the bartender on the 18th floor makes probably the best Old Fashioned I have ever tasted. read more

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Excellent, excellent, excellent! definitely recommend to anyone that is looking to stay somewhere that is clean, has friendly and attentive staff, and beautiful rooms. It is on the pricier side but it is worth it. From the moment you pull up to the valet everyone is very nice to you. I had a suite on the 15th floor and the views were amazing. read more

Beautiful hotel with a great staff and a great location. We are suburbanites who end up renting a hotel in the city quite a bit. We often book in the river north area but mixed it up and tried a different location. We sure are glad we did. We loved the Viceroy! Spacious rooms, well-maintained, and incredibly comfortable bedding. They did everything possible to make our Christmas season hotel stay perfect. I even heard the hotel staff offering suggestions to guests on where to get a LIVE Christmas tree (on December 23rd!!! That's virtually impossible but they researched and did it to help). I was even greeted with a nice check-in gift of wine! We will definitely be back to this hotel. The read more

Viceroy Chicago - What a nice surprise to greet us!! - Hotels Near Me - Chicago, Illinois

We enjoyed our stay at the Viceroy Chicago. The location was one of the best parts. It's in charming Gold Coast which was very central to downtown, old town, and Lincoln park. Unfortunately, not all of the rooms have a bath tub. I asked them to put a note in if any rooms with a bath became available but no room ever did. Fortunately, the shower was wonderful! The room was beautiful and felt very clean. I liked that we had a lounge chair by the window! Also, if you're interested in renting bikes they have them available. They are $20 for 2 hours. We decided to divvy since we could do unlimited rides for $15 and there were plenty of spots by the hotel. The gym was basic and had everything you would expect out of a hotel gym. Unfortunately now a days I expect hotels at this caliber to have a peloton or a nice riding/training bike which they did not. (This was not advertised so I didn't expect one-just a suggestion) Everyone was very attentive and polite. I would recommend this spot to someone looking for a stay in chicago. read more

To preface this review, I had a nice stay at the Viceroy and (for the right price) would certainly stay here again. That said, I just did not feel like the experience lived up to the 5-star standard. Some examples: 1) Single-ply toilet paper... 2) Scuffs and marks on many of the walls in the room. I would love to get my hands on a Magic Eraser! Scuffs on chair legs too. Looks like lots of wear and tear. 3) Frayed/worn bathmat. 4) Stains, hair, etc on the white fabric lounge chair in room. 5) "Communal" toiletries rather than individually-packaged mini toiletries. I appreciate the environmental benefit here, but it just feels less luxurious (and less sanitary) to use big pump bottles that other guests have used as well. 6) No offer for help with luggage on the way in or out, and more often than not, no one present to help open the door on the way in or out of the building. I'm glad to do all this without assistance so it's not a concern for me personally, but from my experience, these are services typically offered at 5-star hotels. These are all superficial/insignificant things in the big picture, but I feel like these are the "attention to detail" qualities that earn an establishment that elite 5-star rating. I do want to add that everyone I interacted with throughout my stay was kind, friendly, and accommodating. Absolutely no complaints there! Also, the location is excellent. Perfectly walkable to many tourist destinations, restaurants, etc in all directions! read more

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Each trip we splurge for one hotel that is a bit more expensive then the rest and for our late June/early July 2020 trip the Viceroy did not disappoint. We were traveling during COVID, which can be bit scary but the staff was amazing and so friendly. Also we had our two pups with us. We got a One Bedroom Suite and it was beautiful. It had a master bedroom with an amazing view through floor to ceiling windows (if you have a fear of heights be warned.) and then a huge master bathroom with a giant tub, which was perfect to relax and read, and a rain shower large enough for two. It also had a good size living/dinning room with a kitchenette and another half bath. Our dogs loved having the space to walk around and the hotel was great bringing them each their own dog bed, water/food bowls and even their own water bottles :-P. We loved this place so much that we came back on our way back home in September and had an equally great experience. read more

Viceroy Chicago - View from the bedroom - Hotels Near Me - Chicago, Illinois

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Pretty disappointing in how the hotel is managed. Little ghetto, clearly trying to nickel and dime you at the cost of service, and incompetent stupidy seems to the front desk's answer to anything. Booked this suite to use the pool, yet reservations are not accepted and they literally told me I should hang out at the bar with two 6 yr olds until its available. Pool desk doesnt know how to work a phone, management literally calls 4x apologizing they cant do anything yet. Why are they even bothering me 4x for nothing? All amenities are basically unavailable due to poor management not seen at any other hotel. No valet, sposed to park a 100k vehicle like a block away in public parking. Dont even have pen and pad in the suite. Daytime manager is far superior. Overly accomodating and effective. Was able to add visiting guests given our suite size and let the pool deck know to accomodate one more child read more

Viceroy Chicago - Dust piled up on light. Viceroy off Rush st in River North here, but not accessible by car at all... - Hotels Near Me - Chicago, Illinois

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We asked for a late checkout which we were given and was appreciated. However, shortly after the normal check out time housekeeping is knocking on our door, asking when we are leaving. I mention we had a late checkout (which didn't appear to have been communicated to them). That's fine. Then about an hour later the same person from housekeeping is knocking on the door AGAIN, asking when we're leaving. It is still an hour before the late checkout time. Why give late checkouts if housekeeping is going to be repeatedly knocking on the door asking when you're leaving? It was really odd. I called the front desk to mention, no "sorry about that" or anything, just that they would tell housekeeping. When checking out at the front desk we mentioned so they would know they have some communication disconnect, again no sorry, the front desk person seemed indifferent at best or annoyed we were bringing it up. Not a great experience. read more

The attention to detail stands out right away. If you are vacationing and want to feel at home, this is the place. Very much a 5 star hotel in every aspect. Patrick from sales is quite helpful with local recommendations, well-spoken, and matches the genuine personality every person on the staff is proud to have. I was fortunate enough to connect with the general manager, Lindsay, who is truly kind and encourages an authentic and elevated culture at The Viceroy that I haven't experienced before while traveling. read more

Viceroy Chicago - Elegant, creative, and beautiful setup - Hotels Near Me - Chicago, Illinois