For all the reviews that mentioned the kind staff, they were accurate. The staff here is warm and helpful, from the restaurant to the front desk to housekeeping, everyone was helpful. My cons: If you're traveling with more than 2 people, the rooms with 2 beds have no views. Our room looked straight into another building, so we never opened the blinds. The room was a little small and the bathroom door is a sliding barn style door, so there is no privacy. Also, our shower leaked because the water came out with the force of an open hydrant. The channels on the TV were limited. My pros: The shower was amazing. Instantly hot, and the water pressure was like the force of a hydrant. Hubby said the water pressure could blow the barnacles off a ship. Housekeeping replaced our towels that we used to mop up the floor every day. I know the place is clean, because the white towels were still white after mopping up the shower water. Its central to just about anything you could want to eat, buy or do. Parking is offside about a block away. We were here for work, and the Arlo was their recommended establishment. I wouldn't mind coming back for a long weekend of sightseeing. Espresso machine in the room, but it would be nice if there was free coffee in the lobby. Although we had our pick of 4 different Starbucks locations withing one block in any direction. Pro tip, instead of unloading luggage the bus stop area in front of the hotel, swoop around to the dark and scary alley. There is a back entrance with luggage carts and there is much less traffic. read more

PROS: Ali at the front desk was super accommodating and amazingly sweet. Rooms were clean, decent size. CONS: Walls are thin so you can hear just about any kind of noise a room over. Rooms have a view that faces offices so you can't relax with the blinds up... and every time you put the blinds down someone who cleans the room puts it up again. Hotel bar and restaurant is pretty damn experiensive so I'd eat out if wanted or needed. read more

prettttty janky. definitely not a "nice" hotel ... but they're trying? some are. front desk woman at check in lacked any hospitality training... my employer paid for my room but i would have been disappointed had this been my own dime. encountered a couple friendly people. inexplicable things like, one day my bathrobe was taken out of my room when i asked for 2.... edible breakfast. i've seen worse! read more

Arlo is fantastic! I love their cool, hip concept, comfy rooms, delicious food. I have stayed at other Arlo's and they never disappoint. The Chicago location is conveniently located on the mag mile and a block from millennium park. Perfect spot! The check in process was easy and friendly, with small talk and laughs. My room was clean, cozy and right on Michigan Ave. I never heard any noise that was excessive. I found the noise reduction was very good. I highly recommend this hotel! read more

We came to Chicago to see a play as many people do, and chose the Arlo due to its proximity to the theater and Millennium Station. Terrell checked us in and was quite helpful switching us to a room with a view of the city and some restaurant recommendations. All of the staff were friendly and helpful. The king size bed was quite comfortable and the room was clean. We definitely enjoyed our time here and will consider the Arlo when we return. read more

Arlo Chicago - View from our room at the Arlo - Hotels Near Me - Chicago, Illinois

Cute & Artsy, yess.. but bare bones and interesting/ questionable customer service.... - Amenity fee is unnecessary, as there were no amenities outside of the gym. - Cleaning doesn't seem to actually happen, outside of making beds and restocking small items. Bed frames, under bed, and all corners were dirty, with visible dust and other debris. No slippers were offered and the rooms were not swept/mopped during room cleanings. - Room phones use an AI service that provides incorrect information. Hotel staff are also not aware of what is available to customers. Coming to the door and saying "absolutely no slippers" upon being asked nicely (since that is what someone on the phone said would be delivered) is not proper customer service. - Only 2 (canned) waters per day is not acceptable. Regular bottled (or any) water is the bare minimum, especially for VIP guests. Otherwise, front desk staff are mostly kind. I probably wouldn't stay here again. read more

Arlo Hotel nails the affordable-luxury vibe. Thoughtful details like a complimentary umbrella and Divvy bike passes make it feel boutique without breaking the bank. Can't wait for my next stay! read more

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I really enjoyed staying here while visiting Chicago. A few key amenities I really enjoyed: the gym and the restaurant on the main floor. I also liked how it was a walkable distance to different nearby coffee shops, restaurants, millennial park, and some major shopping malls. read more

The front desk staff is BEYOND PHENOMENAL!!! They were courteous, professional, knowledgeable & precise!!!! My fiancée and I chose to celebrate her birthday there on 01/17!!! The service was impeccable to perfection! Among the gems of the front desk, Mr. A. ARMOUR sealed the deal. He helped with directions ON HIS TIME OFF AFTER WORK!!!!!!!! Go to a hotel of hospitality like the Arlo Hotel!!!!!! Worth the money!!!!! read more

Love this hotel in the heart of magnificent mile! Best staff and location is super close to Millennium park and the other attractions ! Unique and more of a boutique hotel ! BeautyFULL rooms and comfortable beds!! New bathrooms read more

Arlo Chicago - Hotels Near Me - Chicago, Illinois

Stayed here for a long girls weekend and we had a fabulous time! The room was clean and spacious. The staff was nice and the hotel restaurant/bar was good. Great b location. I highly recommend this hotel. read more

Overall, this hotel is pretty mid. it's reasonably affordable, but still in the tourist area. Definitely doesn't have any extras. It's pretty much nicely designed but bare bones otherwise. I didn't really like that there were so many restrictions on when you could use your credit that you pay foranyway in the fee. You can't use it for breakfast. You can't use it for room service. And when you're traveling, who has time to dine in at the hotel restaurant every night on the weekend. The food in the restaurant was better than I expected, but pretty small portions for the price. I'm also very particular with old fashions and they did not use ice cubes for the old-fashioned but instead like regular small cubes of ice, which is basically an absolute no if you like whiskey. There's also no coffee shop in the hotel but there is one or two within walking distance since I never use the in room coffee. They don't provide slippers, but you do get a robe. There isn't a tub in the room just a shower. I wish I noticed that before I booked because with how much I walk when I travel, I love to take a soak if there's no pool, which there is not in this hotel. They're also not able to bring a microwave to your room so you have to go to the 10th floor if you have any leftover food and use this crusty old microwave that isn't very clean. I've been to Chicago a couple times before I probably would not stay here if I return again. read more

I travel a lot for fun (mainly) but sometimes for work. Of 500+ nights I've spent in hotel rooms this stay marks the 5 nights I've spent in a hotel room. My issues with the hotel are the deceptive practices they use to earn incremental revenue, living bed bugs in the rooms, faulty room design, and awful (comedic) level of customer service. I would stay away at all costs. If I was given a free stay I wouldn't even stay here. I called in to the hotel around 10am the day of my check in and asked if I could check in around 1040a. The gentleman who answered said yes, if there is a room available. There was no mention of an early check in. When I arrived the gentleman who checked me in said I would be subject to a $50 early check in fee. In all the nights I've ever spent at hotels I've never been charged such a fee. I asked him how the policy works and his response was you won't be charged if you come back around 2-4p. But after checking in the fine print (attached says it only applies to check ins before 12p. Had I known this I would've eaten at the ground floor restaurant and waited it out. But the front desk clerk misinformed me to upsell the early check in. To me this is dishonest and borderline stealing. Phased I got to room 511, a lower floor room. Immediately I noticed the tv wasn't working so I had to put in a request to get it fixed, at this point it was 11:15a. Then upon opening sheets I noticed a living bed bug, photo attached. So at around 11:30am I brought the bed bug down to the lobby and the same gentleman didn't bother to apologize about the inconvenience. I had to ask them to give me a new room as it seemed like the hotel's bed bug was an issue for the customer. This is the first hotel I've ever stayed at that had this issue. Given how much time was wasted, it was 11:45a before I got into the other room. Upon entering the new room, there was no water, and only one robe. The walls are incredibly thin, and the destination fee is a joke. They mention it gives you a fifteen dollar dining credit, which is a joke it only apparently works for dinner. And when you charge the dinner to the room they don't even take the $15 off the bill. Overall this hotel is a horrible establishment. The level of nickel and diming customers is abysmal and the customer service is awful- doesn't even know how to empathize with a customer. read more

Arlo Chicago - Bed but - Hotels Near Me - Chicago, Illinois

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Perfect location! Downtown on Michigan Avenue, I could walk everywhere I wanted to go. The hotel is very close to many sites such as the Bean, and it was easy to get to Lake Michigan, museums, Navy Pier, great restaurants, etc..I even walked to the hotel from the train station. Very friendly staff. Ebony at the front desk took excellent care of me, and Ian at the restaurant provided excellent service as well. The restaurant had a full bar and delicious food. I ate there a few times. The hotel is very modern and chic. I love modern decor so I really enjoyed it. The hotel room was very spacious and even had a little sitting area by the Nespresso machine where we enjoyed our espressos. Our room also had a desk, safe, refrigerator, and an alarm clock that was also a charging station for electronics. We also had plenty of drawer storage in the bed frame, and a large bathroom with a barn door. The lights automatically come on when you enter the bathroom. There were also lights around the beds so if you get up in the middle of the night--as soon as your feet hit the ground, these lights turn on so you can see. It's very clever but it can also wake up your friend in the next bed. I also appreciated the coat hooks on the wall as soon as you enter the room. We each were provided with 2 complimentary bottles of water each day, which was a nice perk because we did so much walking and needed to stay hydrated. The room had everything we needed and more! I really enjoyed my stay and would definitely stay here again. read more

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I have traveled extensively in this country and many others but have never experienced what I did at the Arlo. Our first morning there I was sitting on the bed on my phone when suddenly the door to our room opened. The young woman -- who had a key! -- was clearly not cleaning staff. She said "Oops!" and disappeared very quickly. No cart, no black uniform. Clearly not cleaning staff. There was only one person, a woman, at the desk when we went down. She pretended to check her computer when we told her about the intrusion, and said that the cleaning staff had tried to access our room. I didn't buy it, so a little later I reported it to two other staff at the desk. They both said that the woman was not cleaning staff -- she was just another guest who had mistakenly been given the wrong room number and key. Like I said, it was a very unusual situation. I have never ever had that happen at any other hotel. The whole thing felt really shady to me. I won't stay there again. read more

This is a sweet place to stay and is in the best location on Michigan Avenue near everything. Staff has been friendly and welcoming and our room is spacious and well appointed. I found the price to be a good value and would not hesitate to recommend this place especially if planning to visit the Art Institute and surrounding attractions. read more

Awesome hotel and location! Stayed here for 4 nights and would come again. Was in town for a convention at the Hyatt Regency and I was able to save money by staying here and walking 10 mins. Location is great. Theres literally a Nandos and the Nutella cafe across the street. MP is a nice walk down as well. Room was clean and modern. I had to work during each day and liked the built in desk below the TV for me to work + reliable wifi. Also quiet, I didnt hear the rooms next door. Really liked they had a steamer instead of an iron for my clothes and the lighted mirror for me to do my makeup. Lights also automatically turned off. I came off a super early flight from LA and they kindly let me checkin a couple hours early. Staff was friendly! They have a bar/restaurant downstairs that I didnt eat at but menu looked good. Would stay here again. Especially if youre going to a convention at Hyatt. read more

Arlo Chicago - Nandos and nutella cafe across the street - Hotels Near Me - Chicago, Illinois

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This hotel is very nice and walking distance to everything you could need. The staff (Alinea, Bryson, and manager Terrell) were very attentive and cared to our needs. Yvonne (overnight) was also very attentive and answered all of our questions with grace. Antoine (Bellman) even maneuvered our bags as if they were his own and with such care! I CAN'T wait to come back and stay. read more

We stayed two nights at Arlo - Chicago. We arrived very early (7 am) and the woman at the front desk, Eva was incredibly helpful. She was able to get us in to a room right away ($75 fee), provided recommendations for local restaurants and gave us complimentary water bottles. The room was small, but modern, clean and comfy beds. My only complaint is the window faced another building, so room was dark with no view. Location was great, right next to Millennium Park and near restaurants, coffee and Stans Donuts. Would absolutely stay again. read more

Arlo Chicago - Hotels Near Me - Chicago, Illinois

I went away for a solo vacation and this hotel did not disappoint! This is perfect for those who are not driving and plan to walk or use public transportation. I took the train from the airport and it stopped about a block away from the hotel. The train is about a 30 minute ride and $3.00 as compared for a $30 Uber! My room was super clean. Like seriously, the smell of cleanliness hit me as soon as I walked in. The room was so cute! The bathroom really stands out. I opted for a room with a view. Not sure if the price difference was worth the view because all I really saw was an alley, but I was fine with my choice. Pros: It is located on Michigan Avenue, so that's a plus if you are in a touristy mood. The Bean is right up and across the street, a very quick walk. There are a ton of restaurants and shops (including a popular pizza place and Stan's donuts) down the street. The staff was really friendly and helpful. I arrived early on my first day and they were able to accommodate me with an early check in. They also allowed me to check out later. This, of course, depends on how busy they are. Cons: The area is constantly loud. You will hear the train and sirens all night. The walls are also thin. So please keep this in mind if this could potentially bother you. Overall this is the cutest, boutique hotel! The lobby and elevator are so artsy. I would definitely stay here again! read more

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I found our load through travel zoo. I really like the location of the hotel. The room was clean and also this cleaning staff for a very nice. But the front desk people are professional, but they really couldn't answer any of my questions and the restaurant I wouldn't go near it. I have to do a different review for the restaurant, but the location of the hotel is really nice. The rooms are good. The shower is good. I would definitely stay there again as long as you're not paying more than $140 a night read more

This hotel is awesome. Right next to everything. Literally, almost everything touristy is in walking distance. Service here was excellent. Friday staff. There's also a restaurant, although we didn't try their food, their cocktails were good. We got a room in the 16th floors and it was magnificent. Great views and really modern and simple. Will 100% stay here again. read more

Arlo Chicago - View - Hotels Near Me - Chicago, Illinois

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Arlo just opened in Chicago and the artwork is just amazing! The hotel features a cute little bar with an outdoor terrace at the entrance, monochromatic bookshelves line the lobby hallway, and the elevators have such a unique design on them. It's also steps away from The Bean and Millenium Park! read more

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We stayed here for New Years Eve 2024/2025. We live 2 blocks away but had friends staying at our house. The hotel is quiet, rooms were spacious, you can control your own heat and AC. Bathrooms are large with walk in showers. Outlets are thoughtfully laid out so you have a place to charge your devices. The hotel is also super "green" using recycled tires for coasters, recycling containers in room and large shampoo and body wash bottles. We deliberately requested a room without a view to keep us away from the street noise. Staff were super nice! After the fireworks there were about 15 of us waiting for elevators so they had a staff person activate the freight elevator to assist with the extra passenger load. Location and price cant be beat since it is right on Michigan Ave. read more

This is an awesome hotel, located in the center of everything you'd want in the Windy City. On North Michigan Avenue kitty-corner from Millenium Park, it's close to many attractions including the old Marshall Field's store on State Street not to mention all of the restaurants and shopping on Michigan Avenue. Rooms are modern, clean, and comfortable. We did not try the on-site bar/restaurant but it always seemed busy when we went by. Recommended. read more

During our stay, everything went well. It was just a bit difficult to call the front desk, but fortunately, there was a staff member on my floor who helped us when we needed it. All the staff members were very humble and friendly. However, I became upset when I received the bill because the hotel charged us for items from the mini bar that we never even touched. Despite this, I still had to pay because the front desk insisted that we had taken something. I hope this issue doesn't happen to other guests. read more

Cute hotel, great location rooms are spacious and cute. We couldn't find the microwave they said it was on every 5 floors we were on floor 15 read more

Nice hotel and great salmon roll! Impossible burger is pretty good too. I stayed here for my birthday and have been back since. read more

Arlo Chicago - Impossible burger - Hotels Near Me - Chicago, Illinois

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Hotel Julian exceeded my expectations. It was recommended through AAA Travel. Booking online was easy. The hotel is located in a great location. Walking distance to a lot of downtown Chicago's must see attractions The staff at check in was super nice. Check in took less than 5 minutes and that with them upgrading my room because they saw it was my birthday. The overall aesthetic of the hotel and too was hip and trendy. The fitness center is adequate for all fitness levels. The only thing I would recommend if to have more microwaves on site. There was only one microwave on the 5th floor for guests. When I go to Chicago again I plan to stay at Hotel Julian! read more

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We had a wonderful experience! Upon entering the hotel it was notably clean and beautifully decorated. Fast check in with a very kind front desk attendant. They placed us on the top floor and our room was very aesthetically pleasing and comfortable. Every staff member we encountered was truly kind and wonderful to work with. We enjoyed using the fitness center that was always very clean and sanitary. Also, the hotel is locating in the perfect spot! We were in the middle of everything and we were so close to the millennium bus station. Our first night we did have an incident with some very noisy neighbors having a party at 1am. We called the front desk and they had someone come up and confront the room and ask them to quiet down. Although the neighbors continued to be loud we appreciated that the hotel staff came quickly to try and ask them to be courteous. Overall we had an incredible experience and we look forward to staying here again in the future. read more

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My sister and I stayed on this location for a day in Chicago and it was absolutely in the best location for any tourist that like us want to walk everywhere. Facilities were very well. We didn't eat at the restaurant but it was full when we went down. read more

The definition of an incompetent staff. The hotel is nice, nothing special, and the location works well if you need to be downtown. Beyond that the staff are relatively inept. Long story short I got charged twice at check in. I caught it and told the guy, he said he'd make sure it got fixed. I remind them at check out and again, they say it won't be an issue. After calling a half dozen times, given the run around, promised return calls, I was finally hung up on during my last call. Ended up just having to dispute the second charge and get it resolved that way. Tons of other nice hotels in Chicago, avoid this one. read more

When I first arrived they said a room may not be ready yet at 430pm. after check in? But they quickly told me a room was ready after she checked with the manager. So there are a few things I wish were better. There is no parking. The parking is a public lot a block away. I wanted on site parking but did not check that before booking. there is a $20 urban fee. and I'm not sure what that's for? I was given complimentary drink vouchers to use for the bar downstairs. The food from room service was amazing. About Last Knife. delicious beef sliders and sweet potato fries. Highly recommend! My room was amazingly clean and bed was nice and comfy. The noise can be bothersome of outside downtown Chicago. Your room is quite loud if your ok with that. I personally like a bit quieter of a hotel overall. The staff was very nice and helpful with everything. I loved the walking distance of everything on Michigan Ave. I would say its a great little boutique hotel. read more

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I had booked a room for my wife's birthday. Unfortunately my wife and gen myself got really ill (COVID) and we're unable to travel. We called both the travel service and the hotel to let them know in plenty of time that we were ill and asked if we could push the trip out for a few weeks. Which wasn't possible. The hotel was very professional in assisting me with my issue. read more

BED BUGS! BEWARE!! I was bitten more than 40 times by bed bugs at the Arlo Hotel in Chicago on Saturday, January 25, 2025. I woke up Sunday morning itchy (I have reactive skin, so I welted instantly), and upon inspecting the pillows and bedding, I found evidence of bed bugs at all stages of their life cycle - dead and alive. I captured two bed bugs under coffee cups and watched one crawl by while I was recording video footage of the entire room. I had to bag all of our personal belongings and replace one full set of winter-appropriate clothing (including shoes and coats), head to toe, for myself AND my 8-year-old son to ensure we didn't take any bugs into our friend's car or into our home. I was told to provide the receipts for these purchases, but the hotel now refuses reimburse me. I am now on day 4 of a high dose steroid to alleviate the histamine reaction of 40 BITES and am already showing signs of scarring. I requested a copy of the pest control report that made a positive identification of the bed bugs (which was confirmed in a voicemail left by the manager of housekeeping) and have been met with silence. I will be sharing photos and videos with the Chicago Department of Public Health and have initiated contact with a lawyer. If/when this happens to you, demand a written incident report with details on how they are handling it, because they will not follow through with their spoken word. I do not believe my situation has been handled properly - both on a customer service level and on a legal level. read more

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If youd like to do a 4 hour wait before check-in due to the hotel having VIP guests at your room that you already paid for, call 5 times before they are able to provide basic necessities such as water and toiletries, and have staff tell you that for everything else "it is just not in my department" then stay at Arlo. read more

We spent 3 nights here and greatly enjoyed our stay. Located approximately 1 mile from Union Station, it is quite possible to walk to send from easily. Our check-in process was prompt and easy. The room was clean and welcoming. The room was not overly large but it met our expectations and was very comfortable. There was some city noise at night, but that is to be expected. Above all, the location of this hotel is fantastic, allowing for easy walking to many locations. read more

AVOID AT ALL COSTS. THEFT BY HOTEL STAFF. They stole $250+ worth of clothing from room and have lied/avoided around any action. My partner and I stayed here for ~5 nights in early July 2022. We took the clear large plastic bag from the room's closet and stored our dirty laundry in it-- this included 250-300 USD worth of clothing. On the second to last day of our stay, the bag was missing when we returned to our room. We searched everywhere and couldn't find it. We called the front desk -- no answer. We went downstairs to tell them and they assured us they'd have the house keeper search the trash for it by the evening. We went out to get dinner, and called 30 minutes after they said we would hear from them (note: no ownership of issue in calling us with updates) and they had no updates. They did, however, confirm that the bag we used was for laundry purposes. The next morning, the last day of our stay, we saw the house keeper in the hall. She said she was the one working the day prior, but had not been contacted by anyone to search for our missing items. We went to the front desk immediately: there was no record on our account of the issue the day prior. The new front desk person helped us by asking folks to check-- again nothing could be found. Not in the laundry room(s) or the garbage. We then met with their Manager of House Keeping who had us fill out a formal insurance claim through the hotel's insurance for the items. We have the scanned copy of our paperwork. We were assured we would hear within 1-2 weeks from the insurance company. We've heard nothing. We were refused the insurance company's contact information at the time of paper work submission. I called today to follow up, again, on their loss of the items. The front desk staff shared there was no record of any of this on our account. I was put on hold to be transferred. Someone picked up 10 minutes later and they were just a different front desk attendant who hadn't been made aware of the issue. At not one moment did the staff apologize for their loss of our items. They did not provide any financial reimbursement and did not acknowledge it happened. Do not stay here. Avoid it at ALL costs, unless you want items stolen and 0 assistance in getting them returned of reimbursed. The room was nice, though it did have the "sheets do not stay on" issue others mentioned. Definitely not sanitary. read more

Yes this is a very nice cozy hotel in the Chicago area. Highly recommend it. Close to great restaurants and has one in the lobby area as well. And diagonal to millennial park. It is hard to get a cab right in front as it's one of the busiest streets but you can go around the corner and easily get one read more

Recently stayed at the Hotel Julian for a single night, just to enjoy the Christmas sites in downtown Chicago. We were just extremely happy with the choice of hotel. The hotel decor reminds me of the west elm catalog. The bed was extremely firm and comfortable, there was a wonderful little person couch under the window that has a nice view of Illenium park, and it has a nice little corner table. Every single outlet in the room has two USB cords. The bedframe has the dresser drawers underneath them. The room also comes with a Keurig coffee machine. The bathroom showerhead has a full on blast which is wonderful. Love the security in this building if you arrive back at your hotel after hours, you have to use your room, key card to open the doors to allow you access to the lobby. Also, you can only ride the elevator to your floor because you have to scan your key card to activate the elevator to push your floor button. Did not take a vantage of the hotel restaurant to sample the food, but did stay at the bar. Drinks reasonably priced very well poured by the bartender. read more

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