We have stayed at other RIU properties throughout Europe, Mexico and the Caribbean,so when we saw they opened in Chicago,we decided to book a room for a Saturday night. Located steps from Michigan Ave, this is a modern contemporary hotel that has over 350 rooms,fitness center,a daily buffet breakfast and a fantastic roof top bar. Checkin process was very easy and the rooms were spacious and very clean. I would have given this hotel 5 stars but not having any parking options or ice makers brought it down a star. We used Spot Hero for valet parking at the Marriott Courtyard and the front desk did provide us with some ice. Having the breakfast buffet included in the room rate was a nice feature. We will definitely be back! read more

See all

Stayed 3 nights and the rooms are spacious and very clean. The shower pressure is good -- if you hold the buttons and then you can get it hotter and stronger pressure. Housekeeping came every day and did a great job refreshing our room. You need to put a room key or plastic card in slot near door to turn on lights and air. One downside was that the rooms are not sound proof. You can hear everything in the hallway, and from the 10th floor you can hear sirens from the streets below. The rooms have blackout curtains which do a great job blocking any light. The comforter is a little thin but the beds are comfortable. Was pleasantly surprised by the huge breakfast buffet that was included with the room fare. There are rows and rows of hot dishes, like scrambled eggs, potatoes, bacon, sausage, beans, and breakfast burritos. There's also a large selection of pastries and breads, fresh fruit, sliced cheese, and sliced meats. The breakfast selection varies a little bit each day. For drinks there's juice, hot tea, and coffee. Everything I tried was pretty good, especially the guacamole and oatmeal. The guacamole was super fresh and flavorful, and the oatmeal is made with cinnamon milk and is lightly sweetened. Double check your breakfast dishes though, because multiple dishes and mugs I grabbed had old food or lipstick stains on them. read more

See all

Definitely stay here again. Service was very good, room was clean and spacious. When I go back to Chicago will definitely will recommend staying here read more

Great new hotel, we flew in on a red eye and asked to check in early after a few hours they were able to accommodate for 100 fee. The room was nice although sterile. We enjoyed the view the rooftop bar and lounge. We stayed for 5 nights for a concert. It's very conveniently located our first trip to Chi town and this location was safe and secure. Negatives lack of smiling staff, very rigid and formal. The breakfast felt rushed and again sterile, I tired to take coffee out and was reprimanded I'm an adult, paying to stay there I should be able to leave w a coffee mug, or have to go cups if travelers ask. Lack or water in the lobby no ice machine no way to heat up leftovers unless maybe you call the front desk. Would these things keep me away...maybe. I didn't get an itemized bill upon check out I had to call, they said it was because I booked through a 3rd party, I've always received one before. Again the lady on the phone was rigid and acted like I bothered her. Cudos to our 2 bartenders wed evening at the rooftop bar top notch read more

Riu Plaza Chicago is worth a stop for the views alone--especially the glass-bottom balcony that juts out from the building. It's a fun spot to snap some epic photos of the city below. As for the food, I tried the chicken skewers and the chicken pizza. The pizza was surprisingly good--crispy crust, flavorful toppings, and definitely something I'd order again. The skewers, on the other hand, were way too salty for my taste. I'd skip those. Come for the skyline views, stay for the pizza, and bring your camera. read more

See all

Amazing wait staff and a beautiful view! We hit up happy hour, and I recommend getting the ham croquettes. read more

Riu Plaza Chicago - The Chicago Tribune and martinis! - Hotels Near Me - Chicago, Illinois

Definitely enjoyed my stay at Riu Chicago! I was familiar with this hotel chain in Spain and was pleasantly surprised to find that it opened a location here in Chicago. Since it was recently built, the hotel looks incredibly fresh, clean, and modern. Thankfully, the staff was able to accommodate an early check-in and everyone I met was incredibly friendly and helpful throughout. The room itself is a bit on the smaller side, but it had all the necessities including a small sofa, table, desk area and a decent view as well. Loved how large the gym was with cardio, free weights, cold filtered water and towels. The breakfast buffet also boasts an impressive spread of breakfast staples and drinks. And definitely make some time to checkout the rooftop bar which has a great view and the glass lookout floor. Definitely enjoyed my stay and would recommend! read more

See all

Perfect location. Friendly staff. Beautiful rooms. Great breakfast buffet. Trendy outdoor restaurant with excellent food.

This is based on the hotel experience not the rooftop bar. Let me just say the breakfast buffet was excellent. A great selection of meats cheeses fruits breads condiments and typical breakfast items too. Juice glasses were a bit tiny given you have to trek back for refills. I wish water would have been served table side. Lobby bar was nice and popular. Staff were great all around. Bar snacks and food was meh. Desserts there were pretty bad. Cocktails were good and comparable pricing. Rooms were large. Pretty quiet. But everything had a very cheap feel to it. A solid 3-3.5. read more

We came here just for the view and drinks at the rooftop ! Unfortunately the kitchen closes early and isn't mentioned prior to when making late night reservations . Its just common sense to have some type of food item for purchase when you a rooftop open late ! My guest were starving! I felt bad for them I had eaten already thankfully! The clear glass walk up if very small and disappointing! read more

Riu Plaza Chicago - Hotels Near Me - Chicago, Illinois

Room very nice. Service good. Elevators terrible waiting 15 minutes to go down all full. I finally had to walk 7 floors to the bottom as a 71 year old person. Everyday the elevators get so busy that your on a lower floor so many people from the higher levels (27 floors) there is no room going down when it gets to your floor. Also your suppose to order room service through an app but after you answer all the questions and check out you get an error and it doesn't go thought. Also you have. Go pick it up no delivery Also no ice and to get waer you have to go to the gym. read more

RIU Plaza is a nice addition off the Mag Mile. The lobby is gorgeous and the service was great. We stayed overnight with the kids after enjoying the Nutcracker and the stay went well. We needed two rooms and they were able to accommodate us with rooms across from each other. The beds could improve as the blanket was thin. The water pressure in the shower was low so I didn't actually enjoy the shower. My expectations were low at this price point but I was overall pleased with the room. Included in your stay is breakfast from 6am-10am. The food was good. I especially enjoyed the ham and cheese eggs, Hashbrowns, bacon and orange juice. I would stay again if I needed a quick overnight accommodation. read more

See all

Visited the RIU rooftop for the 1st time last week for an after hr stop during our Nurses UnWine & Elevate MYXR. We had a reservation set for 7/25 at 10:15p. We were hoping to get drinks & bites however when we arrived we were told the kitchen had closed at 9p. This was indicated nowhere in the reservation confirmation that we received. We frequent a lot of places & generally when booking reservations these things are included, being that we didn't just walk in. I ordered a sidecar & it was terrible. I requested it be made with Hennessey specifically, and it tasted like it was made with a cheap cognac maybe even Courvoisier...there is a distinct difference in the taste. We stayed until the bar closed. When we got down to the lobby & we needed to use the restroom. The concierge at the desk simply said it's being cleaned. Anyone in Chicago knows that you cannot just walk into establishments to use their bathroom. So as a paying customer, I'm expecting to be able to use the restroom where I just spent time & money. Some time passes & I ask for a restroom again & he gave the same response. I asked how long they would be cleaning he then said it's closed for the night until 6a or something. So I asl okay where's another restroom I can use? He asked if I'm a guest insinuating that I could just go to my room to use the bathroom. I said I'm not a guest, but I just left the rooftop, they didn't tell us there wasn't a restroom available downstairs. So he's just staring & I ask him again to direct me to another restroom now he's giving me attitude rolling his neck & eyes. I asked for the manager. I again explained that as a paying customer, I should be able to use a restroom. The manager instructed him to take me to 1..and this is where it got very weird & very uncomfortable. We got to the elevators & he asked if I mind taking the stairs b/c the elevator would be awhile. The stairs took us to the basement, and no one was down there. He pointed me to the bathroom & went to leave. I stopped him & asked how I was supposed to get back up. The elevators didn't need a key to get from the basement up. I'm sure many of you know of the mysterious happening with Kenneka Jenkins in 2017...this interaction that I had with the staff made that event flash before my eyes. It was weird & very triggering. The rude concierge's name was Hugo. This is very disappointing b/c I was looking forward to my 1st RIU experience especially with it being in my hometown. I had plans to visit the rooftop & even return for a staycation. However, this visit has tainted that for me. I would also like to add that no one answers the phone at the lobby desk. read more

See all

I definitely recommend staying here. I felt safe and a lot of places were walkable or easy to get a car. The front desk people were friendly and helpful! Now if you for get toothpaste, you can purchase some at the bar but if the bar is closed, no brushing your teeth for the night. The breakfast was good, not the best but nice. The rooms were clean and the shower was strong and hot! Curtains helped cut that sun out of my room in the early morning. The roof top restaurant was nice, but the food was not it. I asked for pepper and they said they didn't have any and instead gave me a small cup of gummy bears. Cute but weird.... Why don't you have pepper? How are gummy bears close to pepper? Black pepper.... Stay here!!! It's nice and fancy! read more

We stayed at RIU for four days. My complain is that they need more diversity. They need people that speak English. They have staff members all over the hotel working that don't speak nor understand English. This hotel rates ate comparatively priced to other high end hotels in the area. They request full payment at check in, and ask for a deposit if $250, there are NO amenities in the room. Everyone gas a cell phone, so what is the deposit for? What American hotel have you pay upfront? Never had that experience at any hotel, I've stayed at some of the best. Their buffet leaves a lot to be desired. They serve orange juice blend, thick nectar one day, watered down orange tinted water the next! Salmon served was soft and mussy, old! If you join the buffet at 9:50, you will be asked to leave promptly at 10! Don't let them in at 9:50! The room maintenance was mediocre, if you have dirt and hair on the floor before cleaning, trust me it's on the floor after purportedly being cleaned! Bring your lysol! Rooftop has a beautiful city view.. Check out All the surrounding hotels, Westin, Intercontinental, Pendry, etc. We didn't know. Never again will we stay again!!​ read more

Great location in the heart of Chicago! You can walk to many places or take some type of transportation from this hotel! Check-in was pretty smooth. Had to wait a little for a room but I had flown in earlier. But had a room by 12p! Room was nice, shower a little dirty but overall was nice! Check-out the rooftop bar/restaurant on the 27th floor! Highly recommend the great views! The lobby bar is also very nice with great service! This hotel has a free breakfast included with your stay every morning! Buffet style on the second floor! Was great! I highly recommend this hotel it had a lot of good perks! read more

See all

Though I have not had the pleasure of spending a night in this beautiful hotel, I did enjoy the rooftop! It's one of the newest rooftops in Chicago and aesthetically speaking, it is beautiful. A lot of seating areas with beautiful views and have a great variety of food. They do have a clear sky deck where you can get a little nervous but great for taking pictures. This place was great for dinner, a date night or just lounging with friends for a drink. Customer service was top-notch; people checked on me and gave great suggestions on where to sit, what to eat and were very helpful on different levels. Definitely give this place a try! Food and drinks are amazing but of course a great place to take pictures. read more

See all

This was a great hotel, steps from the magnificent mile. The staff are bilingual (English and Spanish ) and very professional. The hotel is extremely clean and the breakfast buffet is fantastic . They also have a 24 hour gym . Sadly no parking and mid shower pressure . That being said such a great value for money choice . read more

Riu Plaza Chicago - Margarita - Hotels Near Me - Chicago, Illinois

See all

I hope you're well. I'm writing regarding our recent stay at Riu Plaza Chicago to report a serious issue that occurred with our room and the handling of the situation. Shortly before we had to check out, my husband began taking a shower and the water was unable to drain properly. This caused the shower to overflow and flood the entire bathroom floor. Because of this, I was unable to shower at all. We immediately informed the front desk. We were told maintenance could have fixed it, but unfortunately we were on a strict schedule and had to leave right away. What made the situation more disappointing was the lack of support from management. The manager did not come over to speak with us or acknowledge the situation directly. Instead, the front desk representative was sent over with a card instructing us to email. Given the inconvenience, safety concern, and disruption to our stay, we expected more attentive service. read more

Riu Plaza Chicago - Hotels Near Me - Chicago, Illinois

Our first visit to Chicago, and we couldn't have asked for a better location! It was just a short walk to plenty of public transportation. Check-in went smoothly, and our room was spotless. The beds and pillows were super comfy. The laminate in the hallway was a bit noisy for my taste, though. On the bright side, the breakfast buffet was outstanding--everything we tried was delicious! Overall, it's a lovely place, and I would definitely recommend it! read more

See all

Great location. Wonderful new hotel with very comfortable beds. Ample lighting in room to get ready and put on makeup. Staff members were very pleasant. Happy hour rooftop bar during the week! Breakfast included and it had a good selection. Not sure why people are giving bad reviews. read more

See all

The positives -- good location, room was clean, did not wait long to check in, allowed me to check in a little early. Negatives -- feels like a Times Square NYC tourist trap, elevator wait times are excessive during busy hours (forcing my daughter to walk down 14 flights in heels so we were not late to a wedding), all I wanted was coffee at 7am, and when I got to the restaurant on the 2nd floor, they did not have cups to go and the host told me to go back to my room to get a paper cup!!!! No doorman early morning or late night (with a homeless guy sleeping by the revolving door on the sidewalk when I went out to get coffee). On the expensive side for what it is. I don't think I'd return to this hotel (was part of a wedding guest booking) because there are so many wonderful hotels in Chicago to choose from. 3 stars is very fair. read more

Your room has no power without one of your keys inserted into a slot. I get that it saves energy, but since everywhere in the hotel is hot as balls, you need to leave a key behind, or your room will always be insufferable. However, you can use the elevators even to go down without a key--very paranoid. Also, there was no ice or vending anywhere on any floor we could find. So you are forced to use the garb and go, which of course, when closed, you're screwed. Also, despite their in-room boom saying they have office services, there is no on-site business center. Tiborint, our return flight tickets were emailed to an insane address. Find someone who understands what you were trying to book and hopes they can get it printed. The included breakfast is, in fact, very nice, but go early! It becomes a highly crowded mess in all directions very quickly. The rooftop is very nice if it's open and you can get in. Expect a line to use the overlook and take a photo. read more

The rooftop has a nice vibe overall -- good energy and a clean, modern setup -- but the view isn't anything special, especially compared to other rooftop spots in the city. Tried the piña colada and mojito, and unfortunately, both drinks were pretty forgettable. Not terrible, just very average and not worth the price. It's an okay place to catch up with friends or enjoy the weather, but I'd probably come back more for the atmosphere than the cocktails or scenery. read more

My first time staying at this hotel chain and boy was I surprised and inores Gorgeous and spacious lobby in a well located part of downtown Chicago. Impeccably clean, well laid out, practical and modern rooms. The gym in the lower level had everything you needed. Really enjoyed the breakfast buffet - especially the sliced nova lox, guacamole, multi grain bread and assorted fresh fruits. I would definitely return for business or pleasure. read more

Housekeeping failed to made up our room on two days, even though the sign on our door specifically requested it. I also was told by the front desk that they would report my follow-up inquiry to housekeeping. Breakfast was served to hundreds of guests in a gigantic, noisy, hard surfaced room straight out of a prison movie. Lot of smiling faces and apologies were offered, but it was like being in heartless machine that didn't care. read more

The bed was dirty!!! A strangers sock and I touched it thinking it was my partner's and she said that's not mine mine are stepped and adidas... finished turning sheets and a bunch of hair and body hair...yuck! So called front desk and told them they said come down we will change your room and you can go back and get your stuff... ok put clothes back on cause I was about to take a shower .. go down stairs ... get your stuff and come back down so we can change your room... wait what... I'm lividddd! And they act like changing my room to a clean room is doing me a favor! They have no customer service skills ... all looks but really not sanitary even after they changed my room there was hair in my bathroom! read more

See all

We tried the rooftop bar and Juan took great care of us!! Fantastic spicy margaritas and amazing views of the city made us feel like queen for the day!! I'm local but felt like a happy tourist up at the bar....my friend loved our drinks and service and were so happy we stopped by!! read more

Riu Plaza Chicago - Riu Rooftop - Hotels Near Me - Chicago, Illinois

Stayed. Do not disturb on the door. Had items stolen. Housekeeper watched us leave.. will not return

Very nice hotel! Staff was very nice and helpful. Breakfast was very good as well! Good distance from everything we wanted to see/do.

to start the hospitality and service was great. the food was never late or wrong. our waiter tony was excellent. He was fast and polite. u would recommend asking for him if you visit. the coconut shrimp were delicious. as well as the the wings and burgers. 10/10 if your staying in downtown Chicago. thank you Tony for your great service. read more

I want to recognize Anderson at the front desk for his exceptional help. I've already spoken to his manager, Emanuel, to share my praise, but this deserves more acknowledgment. As a Type 1 Diabetic, I left my phone in an Uber. My phone is critical as it connects to my continuous glucose monitor and insulin pump. After being denied assistance at Sephora and Chase Bank to call or locate my phone, I walked into the Riu Plaza Hotel and explained my situation to Anderson. Anderson went above and beyond--he helped me call my phone, log into "Find My iPhone," and kept calling until the Uber driver answered. When the driver said he couldn't return the phone until the next day, Anderson advocated for me, explaining the urgency of my medical devices and convincing the driver to drop it off that evening. Thanks to him, I got my phone back the same day. Anderson restored my faith in humanity and exemplifies the hospitality and professionalism every company would want in a front-desk representative. I will never forget his kindness--thank you, Anderson! I'm read more

Slept 3 nights at the RIU Plaza, Chicago. Ok building but will never return. Do not like their daily fee of 30 USD, which other 4star hotels provide complementary. They claim it is to cover for a bottle of water, coffee in room and access to a Gym, we did not use ... Tricky right ? Also, they charge you a deposit of 150 USD ... and maybe will pay us back in 3-4 weeks (still pending 3 weeks later). Other hotels just make a reservation and lift it at check out. No, this practice is not sympathetic ! read more

We really enjoyed our stay! Our room was clean, spacious, and the hotel's interior design was gorgeous. Room service was quick and the staff were friendly. The breakfast buffet was chaotic and poorly organized during peak hours (we went around 9:30 am Sunday), and the food was just ok. However, the showstopper was the rooftop with the clear skydeck. Free access to stunning views of the city! We got better pics here than 360 Chicago. We also loved that the hotel was in the center of all of our attractions. It was convenient and easily accessible for Ubers, too. I recommend staying here and I would come back! read more

How did I dislike this hotel, let me count the ways: 1. The feeling of the room is very hard-edged and with everything made of hard plastic, including the entire floor (no carpet anywhere in the hotel); I felt like I was in a high-end hostel not a nice hotel. there was nothing soft, inviting or comfortable about this hotel. 2. The hallways are narrow and because of the plastic everywhere you can hear the doors slam up and down the entire hallway. 3. Breakfast was served buffet style in a very large plastic room that felt exactly like a college dormitory cafeteria. The food was plentiful but low quality. 4. The room had no skin lotion and the liquid soap, shampoo and conditioner was all low end. 5. There were no robes in the room and none were available when we asked. 6. the staff brusk and not especially helpful or friendly. I WILL NEVER STAY AT THIS OR ANY OTHER RIU HOTEL AGAIN. read more

Def recommend this hotel! It's close to the Main Street & Starbucks is around the corner. One thing I didn't like was there was no parking valet. You have to park at a different hotel parking lot which is across the street. It's baby friendly. The food was good as well. The views on top of the hotel was amazing and what did it for me was the clear glass where you can look down read more

See all

Amazing place! I was spoiled by the RIU in Panama, nevertheless this has comfort and cleanliness optimum. If you're looking for amazing breakfast this is not the place, but it's 'ok'. Don't look for an ice bucket, there is not - go to the bar for that. The card key you have to leave in the door to get the lights working. read more

This is the twenty-fourth location in the world and the fourth location in the U.S. This has twenty- eight floors and three hundred and ninety rooms. Rates start at $159 & up. The staff and service are elegant. read more

See all

Very clean, very well ran. The breakfast was rushed, but very good-though they didn't have a waffle maker but did have croissants and bagels. I HATED the hallways, EVERY noise bounces off them and the room doors are NOT sound proof. Every door shut, child laughing, running down the hall...you will hear it. The beds also moved with the slightest touch...slid on the floor like a checker piece sliding on the game board. I also did not like that there wasn't a microwave in the room and the fridge is tiny for any leftovers you might have gotten. read more

I am leaving a five star review due to the amazing gentleman, ANDERSON that greeted us upon arriving, he was amazing, however the persons at the breakfast buffet left a sour taste in my mouth. I was accompanied by my granddaughter's, 11 & 13 and you know kids don't brush their hair or get dressed to go eat breakfast and a staff member gave her a look of disgust. I did not personally see it, but both my granddaughters informed me upon leaving, probably thinking I would make a scene, made such an impact that my granddaughter did not want to return the next morning, we opted out and ate elsewhere. JUST FEEL IT HAD TO BE TOLD; HOWEVER ANDERSON WAS AMAZING AND THE LOCATION WAS GREAT. I will probably wont return, however I believe ANDERSON deserves recognition for being such an amazing person. read more