We highly recommend Paul from PWS Electronics after he solved several issues with our Sony TV,…read morewhich had (gasp) suddenly and unexpectedly stopped working. He immediately responded to our inquiry and led us remotely through the steps needed to get our TV back up and running like new. His expertise and commitment to customer satisfaction makes him a very easy 5-star recommendation. Thank you Paul!

Paul was great! He came to the house at our agreed upon day and time, replaced the main board on…read moreour Sony Bravia 55" 4K tv, and installed the firmware in less than a hour. So far, it's working well. Thanks Paul!

Mark, the store manager, is phenomenal! He's extremely knowledgeable and honest but he's also…read moreextremely smart in how his products work. He's only a phone call away if you get home and can't remember how to do something. We bought our 2nd tv from him about 18 months ago along with a speaker bar which recently stopped working. Mark literally bent over backwards to help us diagnose and fix the issue. I kept thinking "can you imagine if we had purchased through Best Buy and tried to get help 18 months after the purchase?" Big Screen has competitive prices and is there for you when you need it. Only place we'll ever buy a tv!

I recently purchased a Samsung S90D from this location and want to share both the positives and…read moreareas of concern from my experience. On the positive side, the in-store experience was pleasant. I knew exactly which TV model I wanted, and the salesperson was friendly and efficient in getting everything checked out and scheduled for delivery. My only feedback on the purchasing experience is that the store prominently advertises "lower in-store prices" on every page of their website, yet I discovered after my purchase that I had paid more than the online price. To their credit, the manager refunded the difference when I pointed it out, but the website claim feels disingenuous and highlights a communication gap within the company. The real issues began with the TV mounting service. When purchasing the TV, I made it clear I did not need any outlet run or extra electrical work--just a straightforward mounting. Unfortunately, the installers drilled unauthorized holes in my accent wall and ran the TV's power cable behind the wall in a way that violates Fairfax City electrical code (NEC 400.8 is clear on this point). While they insisted this is "common practice," it's still a liability issue and something that should have been discussed with me first. Especially when drilling holes into a customer's accent wall where an unsightly wall plate was not wanted. Additionally, the wall plate installed under the TV was secured improperly--directly into drywall instead of using a bracket--meaning it will eventually loosen and fall out. For the hole they drilled behind the TV, they installed no wall plate at all. They also left the work area messy: drywall dust on the mount, dusty handprints on the back of the TV and the power cable, and marks on my freshly painted accent wall. Most disappointing, they scratched the back of the TV on both sides while installing the mounting rails. While the store refunded the installation fee after I raised these concerns, they never truly acknowledged the poor workmanship or the code and liability issues their install practices created. I spent far more time fixing the aftermath than I would have if I had mounted the TV myself--and my TV now has blemishes that reduce its resale value which the store also refused to acknowledge. Overall, while the purchase started well, the installation was the worst I have experienced. A company's true colors show in how they respond to legitimate concerns, and unfortunately The Big Screen Store fell short. I hope they take this feedback as an opportunity to improve communication, installation standards, and accountability.

I came in looking for a monitor Jiri (Jerry) hope I spelled his name correctly helped me. I told…read morehim the specs I needed and he asked me for what system which was a PlayStation 5. He explained a lot to me and was able to answer all the questions that I had, then showed me a few options from lowest to premium. I ended up going with a oled RoG monitor. So glad I did, I love my monitor so much it and appreciate his recommendations and expertise. The best part of the store is all the models that I was looking for online were physically in the store, so I could compare and contrast quality. Fantastic experience, I'll definitely be returning here for my future electronic needs.

I'm not exactly the most computer savvy person but our computer was displaying an error message and…read moreI had to reinstall Windows. The only way to do that was via a USB drive so I came here to get one. They have a large selection of everything computer related, including a large selection of USB drives of every capacity you can imagine. Also the cashier was very friendly. I won't be a regular here since I don't need computer related items too often but I'll come back here again if I need anything.

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

Extremely rude and unprofessional. Tried to figure out if he would be able to repair my NAD…read moreintegrated stereo amplifier. While I was telling him what was wrong with the amp, he interrupted me after every single sentence. Then he went on a diatribe, telling me his "diagnostics" charge was so high in order to weed out idiots like myself. That my amp was crap because it was "too old" (10 years). That I was an idiot for buying it second hand and that he hates people like that. That he's too busy, doesn't need any new business and should've not even picked up the phone. Well, I sure hope he doesn't and I'll take mine somewhere else.

I have been going to eStarland for many years but I haven't written a review for them. This place…read moreis massive. I'm shocked at how much space they have for their games because it's almost like walking into a warehouse full of games, anime figurines, and merch. Everything out in the open games are shrink wrapped and it does help keep that minty fresh condition, I'm sure you don't want to see dust on items you want to buy. The back section used to be an open spot where they would host events. The Gamers Exchange was what I looked forward to the most when going here. Local sellers sold games and it brought a sense of community. There's now more of their section to test and repair consoles so I suppose it's for the better but those were the days.. Apart from all the cool video games to check out I have a few complaints. Like many, checking out here takes too long and I wonder if it's just something where their point of sales is just outdated. Even then, there's only one person just checking out people.. why not have more than one register at a time? There's the option to use WiFi but I could never get it to work. Although there are computers around to look up items that you want to check the price on, it can be a tad slow sometimes. I do like the convenience of checking out what's in stock but sometimes that's not always the case. I remember a few times asking someone that worked there if they had a game, they could not find the game at all and that put a damper on my visit. If I can't see it in person in store then most likely it's probably bought online. Otherwise I find this store to be such a joy to visit. While I think the prices are kinda high, I don't think any game store in the area could really compute. They have games ranging from NES - Recent and that's pretty impressive alone. It's so cool to visit a store that caters to anime and video games enthusiasts.

I really wanted to like this place because I'm the type of person who could easily spend hours…read morebrowsing through a game store, but unfortunately the customer service and overall organization really bring it down. The store itself is very unorganized, and the online inventory doesn't seem to accurately reflect what is actually available in the store, which makes it frustrating if you're coming in looking for something specific. The checkout experience was especially frustrating. The clerk took an unusually long time to complete a simple transaction, and it became pretty apparent that he was distracted or doing something else. After standing there waiting, I finally asked if everything was okay, and coincidentally my transaction was completed almost immediately afterward. I understand that stores get busy and employees have other things to handle, but basic communication and attentiveness go a long way. This could be a great place for people who enjoy browsing and collecting games, but unfortunately the poor customer service, disorganization, and inaccurate online inventory make it hard to recommend.

I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store's…read moreleadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn't eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Jeffery Williams, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, "Yeah, you don't have a warranty protection," making it clear he had no interest in helping or even listening. When I asked for his business card, he didn't address me directly. Instead, he yelled at the associate to give me a card and walked away. I've been a loyal Best Buy customer for over 15 years. I'm a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Stefan Mcclinnahan represents exactly what's wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.

This store has very rude employees. I used to go to the Reston store which was great. Everyone was…read morehelpful. Unfortunately, it closed. I have been to this Vienna one several times and it has always been unpleasant. Next store is the Container store which is just the opposite. Everyone is helpful and polite.

I love this Best Buy from the moon and back…read more Plenty of parking, you won't struggle to find an empty space Customer service is world class and top tier. I had a TV I was looking for a this this awesome employee by the name of Aaron B. Went out of his way to find it, explained why I should buy the geek squad protection, and made my transaction smooth. This Best Buy has everything you're looking for and has a nice layout, with plenty of employees that are willing to help and are friendly at that. Best Buy deals are usually a steal or not. I was a big fan of their tech support plan, but it doesn't have the sweet deals it used too, but I do like how there are options. The warranties are worth just slow down to read what works for you and what doesn't. Also they currently have service fees which makes sense in case of an accident. Again cannot say enough great things about this Best Buy!

This review is specific to the Geek Squad service inside of this Best Buy location in Fair Lakes. I…read morehad the misfortune of my iphone freezing up during a software update. I needed to get help with Apple care asap and the earliest appointment availability was with Geek Squad. I was able to easily make the appointment online and came in for the appointment. I came a little early but the representative was able to check me in early and started the troubleshooting process. It took over an hour for my phone to reboot but I felt like the staff were doing the best they could and constantly kept me informed on the status as well. Great customer service and I am happy to say my iphone is now back to working again. FYI: be sure to make an appointment ahead of time. They do not do drop ins without an appointment.

Custom Technologies is excellent, Martin is a musician who can diagnose PA & guitar amp's. He gives…read moreyou a fair assessment if the equipment is worth repair. I have used the services on three occasions. He also does the repair for a major Music store in MD.

Martin really knows what he is doing. Returned my 2 CD players within 10 days. Was very…read morereasonable on the repairs. They work great again. Thanks.