Great customer service giving Taiba at Zagg. She has lighting fast speed. She change my screen…read moreprotector within 30 seconds. I will suggest all my friends to come and see her . Thank You Taiba !!

Fast and easy to get phone screen replacement. Nice service and friendly. It's in the mall is the…read moreonly thing that sucks if you don't feel like shopping otherwise.

Esra helped me pick out a case for my iPhone and it was very pretty!! She was very patient, kind…read moreand professional!!! Thank you so much!!

I usually come here to get my cases, because their cases are so pretty. People always ask me where…read moreI get them and compliment my phone case. I like a little bling bling on my cases, and they have the exact styles I want. The service here is relatively cheaper than other places like other reviewers have mentioned, and I actually appreciate Ahmet for asking exactly what I want with no pressure. I said I wanted a pretty rhinestoned ring on the back and he took the time to glue it on for me. I always take a very long time deciding what to get and he is always patient, giving his own opinions as well on what would look good on my phone. I recently switched my phone from an iPhone to the new Galaxy, and since he didn't have any cases yet for the new Galaxy, he offered me the previous Galaxy's case for temporary use until the new cases come in the following week. He even said if I need a case right away, I don't need to buy from him and he wouldn't mind. I sincerely appreciated the no pressure aura. He's not selfish, and he gets the job done.

THE ONLY PLACE you need to go! I went to so many different…read moreplaces before finding Cell Phone Specialists and none of them were able to figure out why my phone was not turning on. Cell Phone specialist was able to figure out right away what the issue was and I was able to retrieve the data. We all know how much data is sensitive and precious especially when we think about all our family pictures. Don't waste your time going to other places, and start heading there! I truly recommend Cell Phone Specialist.

Naim did an amazing job in fixing my broken iPhone screen. Service was quick, work was excellent,…read moreand the price was fair. Honest service. Highly recommended.

I bought a brand new phone, and today when I tried to get it activated, Verizon did something…read moremaking it impossible to continue my chat, to call them, and even to reach them on their website! In fact, even though my Verizon wireless service has no problems with the Internet, I am unable to make any phone calls to anybody. Why didn't they try to reach me when this happened? They knew there was a problem. I will try to reach them by email. UPDATE: They disabled their email support in 2018.

I hope this is taken in the constructive spirit I'm writing this in because my goodness. My initial…read moreinteraction with the staff here was me purchasing new phones. A young sales associate assisted, he seemed to be in a hurry, told me how his baby mother trapped him (TMI). We didn't even know the transaction was over, he just walked off. They sent the kit for me to trade in my old devices to an address I haven't lived at for YEARS because he didn't even bother to verify my current mailing address. I went back to the store thinking I could just trade in my devices when another sales associate gave me the wrong shipping label, so I am glad that I caught that before mailing my devices. It has been very frustrating just trying to trade in devices and part of me regrets ever switching service to this provider. I think there needs to be more attention to detail from the employees in this store.

DO NOT GO!! brought my phone to fix the back glass and they broke my flashlight, then when I came…read moreback to get it fixed again they broke my front screen and forced me to pay for it

BEWARE! DO NOT GO THERE!…read more Defective Repair and Disrespectful Service I paid $140 to repair the cracked glass on the back of my phone. Less than a week later, it cracked again, even though it was protected by a sturdy case. When I returned, the technician refused to take responsibility and insisted that I broke it myself, rather than admitting the material or sealing was defective. When I asked to speak to the manager, he called someone on the phone who claimed to be the boss, but I highly doubt it. They spoke in another language, repeated the same dismissive comments, and offered no help or accountability. I never write bad reviews. Usually, if I don't like a service, I simply don't go back. But I feel compelled to warn others about this atrocious customer service. The level of disrespect was unbelievable, and the workmanship was clearly substandard. Save your time, money, and patience, go somewhere else.

Kudos to uBreakiFix in Fairfax. Wife's 5 month old Samsung S21+ screen wouldn't turn on…read more Fearing the worse especially during an extra long holiday weekend, I called uBreakiFix on Saturday evening and they were able to fit us in Sunday afternoon. Dropped off the phone about 1pm and by 4pm it was back working 100%. Didn't cost a us anything since it was under warranty. Appreciate how easy they made it and how quickly they got the phone working again.

visited the store and was told that they could not fix my phone under warranty due to couple of…read morevery minor dimples on the flex glass that comes installed from factory. this dimples are at the very top corner of the screen which they found after looking with zoomed camera under a light. they will not honor any factory warranty by samsung giving you a BS reasons not to cover it so they can make more money. such as getting money from the extended warranty if you have any plus the deductible. after having the phone for 11 months, who doesn't have minor scratches or couple of dings on their phones. they will not honor factory warranty unless it's in prestine condition like just out of box. they are getting away with it since they are the only authorized repair facility to samsung. don't get your hopes up on getting your phone fixed under factory warranty because they'll find a way to deny you

Called. 10 minutes later walked in. 10 minutes later I walked oui with a fixed iphone. Dude is…read moresmart, nice, and fast!

I cannot recommend Micro Solutions enough. My 2020 iPad Pro stopped charging, and a major repair…read morechain (uBreakiFix) sent it away for weeks only to tell me it was unfixable. I brought it here, and they diagnosed the motherboard issue in minutes using a specialized tester. Not only did they fix the board within a week at a very fair price, but they also discovered that the previous shop had left loose screws, damaged the screen, and internal damage inside my device. They salvaged a "dead" iPad and were transparent throughout the whole process. If you have a complex repair, skip the big chains and come here first!

From a customer perspective, this location is pretty pain-free. From reservations to off-the-shelf…read morepurchases, they all go fine. They've even hooked me up with some pretty friendly discounts with school and work over the years without me asking, so I've appreciated the heads up. From a service perspective, this location definitely has gone hill a bit. I'm not too sure if it's a census issue, but it feels like nowadays Genius Bar has twice the customers with only 2/3 of the available team members. Doesn't matter if I show up 30 minutes early for my appointment, somehow I'll still get somehow 30 minutes past my appointment, sometimes even behind walk-ins who came after me. Time for service also seems to have gone up. When I'm dropping off stuff for repairs, doesn't really matter to me if it takes days or weeks. But simple things like battery swaps have somehow gone from 1 hour waits to 3 hour waits for first time morning appointments, it's insane. I'll keep going cuz I have Apple Care and often times it's more free than not. But if it weren't for this location being in a mall, I wouldn't be a frequent flyer at all.

Bad experience! Not sure they understand the concept of appointments. Why go through the drama of…read morehaving you set up an appointment if you have to come there and wait anyways ! Avoid at all cost and go to one of the better Apple stores near by.

Let's first start by saying that Craig (I sure hope that was his name as it's the only thing coming…read moreto mind) was a phone saver! I came here on a Tuesday afternoon after what seemed like a ton of unsuccessful experiences with Verizon (via the online customer service tool and another Verizon location). Due to prior Verizon customer support not being able to determine a successful resolution to my issue, I was essentially without a workable phone for almost three full days. Upon entry, I was immediately greeted by Craig who asked what brought me in. After I explained what my issue was and explained my experience thus far with Verizon regarding this issue, he immediately assured me that it was a quick fix (which it was). He quickly learned that the last step of setting up my eSIM was unfortunately not completed successfully (which was activating the eSIM) which caused none of my calls, text, and internet services to work without WiFi. With his knowledge and expertise, I was probably at Verizon for all of 15 minutes, if that, and left with a working phone. Big props to Craig, who allowed me to leave as a satisfied customer.

I have been going to this Verizon store since 2020 when I worked in a nearby office building. I no…read morelonger work in that area but I now go out of my way because of the very kind and helpful support I have received from the staff, especially Everett Kline. Mr. Kline has helped me over the years with many issues related to my Verizon service, including today. I am extremely grateful. I drive there all the way from Springfield because of the extra support and expertise.