I had a great experience with Maya at this place She helped…read moreus engrave a lighter and she was really sweet, kind and professional Very easy to work and was helpful and knowledgeable She is the reason for my 5 star!!! Thank you Maya for an outstanding customer service!

I have used Fast-Fix several times. The last two times were to replace the battery in my watch and…read morea few months later to fix the winding stem on the same watch. Both repairs were done quickly (the same day I came in) at a reasonable cost. The staff is friendly and helpful, and I strongly recommend this Tysons Mall location.

I worked with Lenkersdorfer customer service representative Najia while trying to track down a…read moreblack alligator strap for my Cartier Drive. Let me just say up front: the Cartier boutique in Tysons is the worst. Absolute worst. They don't answer the phone, their in-person service is horrible, and after enough frustration I had to escalate to Cartier at the national level. That's when I was pointed toward authorized retailers, which is how I found Lenkersdorfer and Najia. What a difference. I gave Najia the specs for my watch (which is discontinued), and she quickly tracked down the correct strap at a reasonable price. No runaround, no nonsense, just straight service. Because of that experience, I'll never bother with the Cartier boutique in Tysons again. My loyalty is with Lenkersdorfer moving forward.

Great selection of watches! Even though I did not purchase, there was no issue with going around…read moreand trying on different pieces. The Tudor space is also a great fit and the reps who work in it are also very nice!

I had been looking for a Rolex for a few months. I literally called around, talked to a few…read morejewelers and what I found out is Rolex's are hard to come by! Most people get waitlisted. These luxurious watches are investments that you'll always get a ROI or at the very least get what you paid for if you decided to sell. Mark was exceptional! They asked if security was needed to walk us to the car. Beverages offered! Top Notch service! Would highly recommend.

Came in early in Saturday looking ready to buy a decent watch. As anyone knows, you want to feel…read moregreat about your purchase especially when spending several thousand on a luxury item. Well, I didn't feel so welcome as I went in and stood around the cases with not one associate coming to ask me if I needed help. If they wanted to put up a pretentious front they succeeded. Many jewelers in town, I'll try someplace else.

Liljenquist & Beckstead has consistently delivered superior customer experience and a delightful…read moreengagement with clients time and time again. I have worked with Norman Raslan and can say that he exemplifies the highest levels of customer service and strives to delight in each interaction. He's truly exceptional at his craft and helped to make our experience so memorable. He was fantastic in helping me find something beautiful for my wife's 40th birthday. I couldn't recommend him or Liljenquist more highly

A five-star experience that turned a meaningful purchase into a moment we'll cherish forever…read more We had a fantastic experience at Liljenquist & Beckett buying a push present for our second child. Rebecca made my wife's first luxury watch purchase feel truly special, walking us through the Cartier Panthère options and making sure she was completely comfortable with her choice. Since my wife is pregnant, they even added an extra link to ensure the perfect fit--such a thoughtful touch. Seamless service from start to finish. We'll definitely be back.

amazing service. i just got my '01 Omega Seamaster James Bond Golden Eye edition serviced because…read moreit stopped working after about 11 years of having it. and the value was exceptional for the high quality work they did. definitely saved a lot of money going through this family owned and operated business. i'll definitely be going here for any Swiss watch repairs that i'll need in the future. the team is very personable and friendly.

This is a small, local business with integrity that I have been going to for years. Every time I…read morehave been, every one is very kind, attentive, and helpful. They don't try to cheat or scam you, and I always appreciate the quick service and their expertise. Def recommend them for any repairs, including luxe watches. If you like thrifting for jewelry, they also have a fun collection that includes some designer items as well as other vintage pieces.

My Seiko watch after battery was replaced someplace else wasn't working…read more In November Took watch to this place thinking they have integrity and are established in Vienna. When I dropped watch off explained battery isn't the issue. Got a text a few weeks later watch is ready. Picked up asked him what work did they do and again pointed out the battery wasn't the issue. He couldn't explain and had no notes to explain what had been done. Watch worked for couple hours and stopped that night. So far charge was $45 for no one knows what they did. Took watch back to him reviewed everything again and he said he will "check it"!!! Not to be heard from again! Today, January 28 not having heard anything from them stopped at the shop, the assistant who is a kind innocent man pulled the watch and ticket written on it $350!!! I had zero notifications, no one called or texted to ask if it is ok to repair a $200 watch at cost of $350 plus $45 already paid. Assistant called the owner by phone, the guy yelled and screamed at me and ranted on... gave phone back to assistant , the owner showed up and proceeded to yell and shake his finer at me. My contention was why didnt anyone contact me first to ask if it is ok to charge and repair at cost of $395!!! first he said he made a mistake then accused me of lying about receiving text notification. The owner took my watch cussed me out and told me I was as old as my watch while shaking his finger at me. I was yelled at and abused verbally. He opened the back and removed something. AVOID THIS BUSINESS!!!

Was not able to repair an antique fine watch he held for almost a *year* despite frequent…read morefollow-ups. He has no idea where the watch is now. We are incredibly sad and upset; it was a family heirloom originally from another country. It's irreplaceable and we are heartbroken that we trusted this place.

Went to this place after I lost my wife's watch screw and another one was missing gasket. I tried…read moreto replace battery on both and couldn't seal the back cover and missing screw. She did an excellent job and charge me very reasonable price. I will be returning to all my watch repairs here. Good local business.

A big thank you to Brett for excellent customer service and professional expertise in restoring my…read morewife's Cartier watch. He is a REAL expert, with honesty and a fair price. I highly recommend his work!

I have been a very satisfied customer of May for over 20 plus years. I used to shop with May and…read moreJohn, when their store was in Potomac, Maryland. May's has quality jewelry. You will find no other jewelry store like May's.

As soon as we walked in we were greeted by an unfriendly gora guy with glasses. Obviously no smart…read moreseller is going to name a price and he asked us not to waste his time after we didn't...anyways the entire process took 3 minutes. Whatever you do DON'T sell your jewelry / gold here. Had a 4.2 gram 21k gold ring which in today's value would be $497 ($118 per gram). It had a few cubic zirconia diamonds, and that justified the guy offering us $280 at best. We had just come from another store Bullion Bank that offered $330 and after telling him this, he scoffed and told us there was no way he could match that, so we walked out. Such scammers! They will 100% low-ball you, DO not sell here.

Took my Tag Heuer Watch in for repair. Tag did not make it easy to get parts so I had to climb the…read moreladder. After I was successful in getting the parts these guys fixed my watch in a jiffy and for a fair price. I love my Tag watch but they are trying to make you do all servicing in New Jersey. Not cool. My $200 repair would have been almost $600 if I sent to NJ.

I went in there with two antique clocks and the young man didn't give me the time of day. I got the…read moreimpression that their main business was putting batteries. They had such good reviews that I was quite taken aback and will certainly never go there again. Based on my experience it would be more accurate if they changed their name to Charly's Watch Clock. Period.

Mervis did a great job repairing and resizing my grandmother's ring for me. So happy!read more

Lauren Davison was fantastic to work with! Extremely knowledgeable and very conscious of staying…read morewithin my budget. Throughout the process, she never made me feel pressured to make a quick decision, or to spend more than I had planned to. With her personalized help, I was able to pick out the perfect match of setting and stone. Thank you so much, Lauren!