Pre-ordered a new iPhone as soon as they became available (need a camera upgrade) and made an appt for the following Friday at 9:30 am. Arrived shortly after my appointment time and was thankfully able to avoid the long line that was waiting for the store to open at 10 am and was brought into the store in about 5 minutes. Tionna (manager) is sharp, quick thinking, kind, friendly, easy going and clearly knows what she is doing! She is Black girl magic at its finest! Ole dude (not really old but I didn't get his name) wasn't trying to help me change my payment method for the new phone. Tionna overheard my request and did her best to instruct ole dude on how to help me after he told me it was too late to change to a payment method. Maybe he is new. And, please don't start out by saying what can't be done! It sounds lazy! Tionna figured out how to address my issue quickly and sent me on my way on to the Verizon store on the other end of the mall to get my eSIM card activated. Thanks Tionna! read more

Apple Tysons Corner - Tionna is so kind and competent! Service with a smile! Thank you! - Computers Near Me - McLean, Virginia

From a customer perspective, this location is pretty pain-free. From reservations to off-the-shelf purchases, they all go fine. They've even hooked me up with some pretty friendly discounts with school and work over the years without me asking, so I've appreciated the heads up. From a service perspective, this location definitely has gone hill a bit. I'm not too sure if it's a census issue, but it feels like nowadays Genius Bar has twice the customers with only 2/3 of the available team members. Doesn't matter if I show up 30 minutes early for my appointment, somehow I'll still get somehow 30 minutes past my appointment, sometimes even behind walk-ins who came after me. Time for service also seems to have gone up. When I'm dropping off stuff for repairs, doesn't really matter to me if it takes days or weeks. But simple things like battery swaps have somehow gone from 1 hour waits to 3 hour waits for first time morning appointments, it's insane. I'll keep going cuz I have Apple Care and often times it's more free than not. But if it weren't for this location being in a mall, I wouldn't be a frequent flyer at all. read more

I bought a pop socket from here 2 months ago. It broke about a month after I bought it. I went into the store and they had me wait for a "genius" to come and look at it and make an assessment... then they said they couldn't even do anything about it and I'd have to file for a replacement with the company. I bought the item from this store. They can't be held responsible for selling me a faulty product? Absolute waste of time. read more

Came in for a pick up and the experience was seamless. I walked up to the counter, waited in line for probably less than a minute, and scanned my pick up code with the employee. Was in and out within 3 minutes read more

Reservation is a joke at this Apple store. My recent Vision Pro reservation experience at this Apple Store was extremely disappointing. Despite checking in 5 minutes early, I was left waiting for 20 minutes before anyone assisted me. When a Vision Pro specialist finally arrived, he appeared unprofessional and unprepared, he didn't even know how to connect the iPad to the Vision Pro headset. Worse, he seemed rushed and distracted, frequently checking his watch as if he couldn't wait for the appointment to end. This reservation was supposed to be 30 minutes long, and I should've been able to try the device myself. Instead, he didn't let me interact with it properly, and I only got to use it for about 10 minutes. I watched two short videos before he claimed there was a technical issue and told me I should come back another time. all while still checking his watch. This is not the level of service I expect from Apple, especially for a product that requires hands-on experience to evaluate read more

Came back when my phone screen broke one evening and this was only one with appointments. They did not have my specific phone to replace in stock but ordered one in Georgetown that did. Service was very friendly and helpful. read more

Friday evening and bussling as usual! Someone pointed me to the pick up line to process a return. The Magic Keyboard that I ordered wasn't compatible with my device. After waiting a point, I flagged a fella down who assisted me quickly with the return and credit! I was in and out in about 15 minutes! read more

Had an appointment and it still took them over 45 minutes to get to me only to tell me I can't get it repaired. Looked on the apple website online and got it sent in for repair in no time. SAVE YOUR TIME AND DO IT ONLINE. read more

Pro: none Con: no online appointment, no one to check in. Came here to possible buy the air pod pro 2. At home try to schedule an online appointment to buy but the feature is not available at this location. Upon entering there was no one to check in for assistance and it was very disorganized with the college age looking workers. all in all, won't be coming back to this Apple Store in the future. read more

We went to get the new iPhone 5 without making appointment. We were greeted and took to a specialist. Lizza assisted us immediately, super professional in helping to transfer from the old phone to the new phone. We are very happy with the services and nice environment of the store. read more

Apple Tysons Corner - Checking out the iPhone 15Pro - Computers Near Me - McLean, Virginia

I lost my headphones & I just needed a new pair. The staff listened to what I needed & asked questions to get a better understanding of what I needed. They weren't pushy or trying to sell me stuff I didn't need. Thank you to everyone working there. read more

Apple Tysons Corner - Earbuds - Computers Near Me - McLean, Virginia

Arrived here for a quick online order pickup of the new Apple Watch SE, right before closing time. It sure was busy, with the new Apple products rolling out (e.g watches, phones, etc). Despite being pretty busy, pickup was a breeze, as the customer service was great. The products were ready in the back, and the Apple rep brought it out with a nice bag in quick fashion. The missus got me an Apple Watch, and I'm thrilled to be using it again. Had a legacy version from Target, but returned it due to lack of use. The SE model will surely be a useful timepiece/multifunction extension of my iPhone, but I'm digressing. Apple is certainly a great store to play around with new products, but more importantly the staff, Genius Bar, and over customer service is stupendous! read more

Apple Tysons Corner - Computers Near Me - McLean, Virginia

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400 workers not doing jack crack. i payed for a screen for my phone and the worker put the wrong one on. then made me get a refund and makes me wait 30 mins to tell me they dont have the one for my phone in stock. the workers are pourly trained. the worker went to 3 other workers for help and still got nothin. now im taking my refund and my talents to best buy. read more

First time coming in the store as I usually do stuff online. I wanted to come in person because I work for local government & knew that I get some sort of discount (along with the military) - score & mucho appreciated! There was a gentleman at the door with a box of masks & although they don't require it, the majority of peeps were wearing them, it seemed like the right thing to do was to join them. They were jammin around 2pm & I had to seek someone out to ask for help & she's politely informed me they were slammed & couldn't see me till 4:15 so I made an appointment & went to eat a late lunch. I came back at 4:15 and it was much calmer. I was instantly greeted & then within seconds JJ came to assist me. In less than 10 minutes I was in & out, lol. Might've been partly because I knew exactly what I wanted but JJ was amazing, nonetheless! He was super friendly, helpful, & gracious & got me well taken care of with my MacBook Pro for my son's bday gift. JJ was truly just a pleasure to deal with & they are lucky to have him because he is amazing with his customer service. Thank you SO MUCH! BONUS: they have a promo right now for free AirPods on qualifying purchases & yes, I qualified whoop whoop! ;) read more

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What can I say about Apple that hasn't been said.... Probably nothing. But, I would like to highlight the really cool encounter I had with a sweet and knowledgeable Apple associate name Rama (sorry if I misspelled). My phone's camera seemed as if it wasn't capturing color correctly. This issue set the stage for me to meet Rama. She tested the phone and provided me with great advice as to how I can improve my color accuracy as well as other cool features. Now that's pretty standard, right! What wasn't so standard is her disposition. Rama was sweet, cool, nice, cheerful, patient and funny all at once. We did photo sessions with one another to test the camera's performance. She gave me permission to use her photo for this review. So long story short ... Thanks Rama for being so cool, and to Apple management, you have an amazing associate on your team. Now please see Rama in her pic. read more

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Nice greeter to start the process of sitting and waiting and waiting. Appointments are required but I guess they don't have to show up on time. This should be a 2-way street. Respect and value my time. As many of us, I have a ton of apple devices so I'm not going anywhere but the service is not good. Store is packed but not super crazy. Jen, the manager checked in with me after 15 mins or so, very nice and said it would be another 3-4 mins according to what she saw on her system. Waited over 30 mins since rhen. read more

They cost me to lose a client, and nearly $6000 of potential business. I allowed myself plenty of time for them to repair my phone, was extremely patient and kind with them only to be given back a phone that now didn't work on the cellular function. I had to cancel on a client last minute, and then the next day I had issues with my phone again, resetting with everything. I realize this may be first world problems to some people, but my entire business revolves around my phone. If you are like me, do not go to the store. They do not adequately train their employees and have absolutely incompetent management staff. I wish I could say otherwise, but all I saw during more than 2 1/2 hours they're waiting for my phone were employees just standing around aimlessly and not helping anyone. It was painful to watch as I run a business myself. You should never ever trust this store for anything. Avoid it at all costs! I have definitely learned my lesson, and will be switching to android for my next phone and a pc for the computer. read more

I had an absolutely amazing experience here today with transferring my data from my old phone to my new phone with Ethan and Paul! They walked me through the whole process and sat with me for two hours until we came to a resolution about my phone. In addition, they helped me buy new accessories for my new iPhone 15pro and offered their expertise so well today! thank you for helping me during a stressful time! read more

I visited the store will a simple problem with my IPad. I went thru 2 customer service reps and 1 manager. It was not a difficult or complicated problem, nor was it a busy store. They just didn't want to waste time on a repair customer. After a few instructions, I went home and fixed it myself. Will not go back to that particular store. read more

Personally I would love to leave no stars whatsoever but unfortunately that's not an option. This place is the definition of pathetic. It is insanely busy at all times, they don't know what they are doing, basically if you want to torture yourself hop in the car and go here. I needed them to give me a new phone with the same number and switch me from Verizon to AT&T. I get home to finally start setting my phone up. Why wait, you may ask. Well that would be because after a visit there I never wanted to look at a phone again. Not a single part of the process was completed correctly. As I said pathetic. read more

Super great customer service. Day 2 of the new store and I got a free tote bag. It's sooo nice. Must visit again. Alejandro was the nicest person. Great customer service! read more

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Go find Drew! He was amazing, super helpful and smart. Made my purchasing a new computer so easy! read more

Apple Tysons Corner - New computer - Computers Near Me - McLean, Virginia

I normally shop from that store, but when I went there few days ago to return a couple of accessories that I had bought for my Apple watch I was treated really badly. The guy who said his name was Fred gave me hell b/c he couldn't or didn't know how to match one of my receipts with my credit card. He was very aggressive, rude offensive and unprofessional. When I asked to speak to the manager he claimed he was the manager. And when I asked if I could do the return with another staff he got angry and asked me to leave the store and called the security. I was totally shocked of the way he was behaving, especially from someone who claims to be the manager. This type of people with such a bad attitude should not be working at Apple stores. They make the whole store to look bad. I would never go back to that store as long as that guy ("Fred") is working there. The next day I went to Arlington Apple store and returned the items without any issues, and in fact the gentleman who took care of the return for me was very nice, polite and professional. read more

Alex was outstanding. Right on time, very knowledgeable, patient and personal care. Wonderful read more

Waited for 40 minutes after scheduled appt time because a worker at the Genius Bar deleted my appointment and didn't own up to it

Awesome service when I tried to get my keyboard replaced!! Made an appointment online on the Apple website, and was seen promptly when I came in. The guy at the Genius Bar was super nice, answered all my questions, helped me clean my keyboard. Told me they'd be done in 3 days, called me the day after I came to tell me they already finished. Pick up was smooth and quick. Thank you apple tysons!! read more

How to destroy brand loyalty in 3 easy steps. A case study from the Apple Store in Tysons Corner, Virginia. 1. Provide false information 2. Create a major problem based on this false information 3. Do nothing to help resolve the issue My family has been completely loyal to Apple since 2012. Since then we've owned at least 10 iPhones, 3 iPods, 4 iPads, 4 AirPods, a MacBook, 4 Apple Watches, an iMac, an Apple home pod. We didn't even think to buy another brand until we encountered this store. We are Americans working overseas. We get back to the U.S. once or twice a year. In October 2023, my wife was in DC and visited the Tysons Corner (Virginia) Apple Store to buy an iPhone 15 Pro for our daughter. She is very detail oriented and asks all necessary questions before making a purchase. When she learned that the iPhone 15 Pro has only eSim capability (i.e. no physical SIM) she asked "If our overseas carrier does not support eSim technology, can I return it to a store near where we live?" The sales assistant answered "Yes, it can be returned to any store". With that information, my wife confidently bought the $1300+ phone". When she got back to where we live (I'm leaving out names and places to protect PII), we learned that our carrier does not support eSim technology. As such we called the store (which is about 2 hours by car from our house) only to find that a phone bought in the US, can only be returned in the US. We then called to the Tysons Corner store the explain the situation. We worked with a person (who I believe was the store manager) who was apologetic that the employee gave the wrong information, then proceeded to avoid doing anything to fix the situation, even to go as far as suggesting the we bother someone we know in the U.S., spend our money on FedEx to send to that person, so that they can spend their time returning the phone, all so she could avoid doing anything to help the situation that her employee caused. After our initial phone conversation, she said she would research it and get back to us. Over the next week, at least two of my emails went unanswered (not even an acknowledgement of receipt). She finally returned my email over a week later to attach a screenshot of a policy which didn't even address the situation. "Standard Return Policy: ... -Products can be returned only in the country or region in which they were originally purchased". In my return email, I explained that we are trying to return it to Tysons Corner and we only need a pre-paid FedEx or DHL label to send it, which would have maybe cost $75 maximum. So, over a simple $75 she was willing to stick us with a $1300 phone which we could not use. As such, I would like to introduce you to the newest part of our family communications: our daughter's new Samsung Galaxy Z Flip5. Well done, Tysons Corner, in not wanting to lift a finger to solve a major issue you caused . . . and, at the same time, destroying 10+ years of brand loyalty. Bravo! read more

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Buying Apple products from Apple Stores is probably the worse financial decision. You don't get any of the benefits such as extended warranty or extended return period that other retailers offer, you're paying full price without any discounts for the same product in same condition. At least get the 15% employee discount. The employees here are very rude, especially the younger college-age employees. They will try to sell you on anything you don't need. A soul-less tech giant without any empathy for consumers other than their wallets. Do your wallet a favor and buy from Costco, BJ's, or Sams Club. read more

macOS Monterey was corrupted and I was directed to this store after 6 hrs of online consultation with apple agent. The reinstallation was ok so 5 stars to the actual guy who fixed it, I was happy at that moment. So as long as your machine is fixed you are Golden. My experience turned sour when the Genius Bar minion tried to explain why I shud have not brought the machine in for hardware checkup. So I explained- When an online apple service specialist could not help me reinstall the macOS, that's when she redirected me to bring it to store have its hardware checked. Then the Genius Bar kid, first tries to convince me that my bkup is corrupted and then tries to tell me that hardware has no issue so I should have not brought it in. Told him that my backup had no issue as I used that to reimagine another backup Mac I had. So he looked dumb. The Sales Reps are well behaved because they want ur dollars, but the Genius Bar or I now call them "Heinous" Bar people are just talk out of their ass, take their advice at face value and google it out throughly. I could finally resolve it after consulting a forum at reddit. read more

This store is getting worse. Today's example, Apple Tyson's self-proclaimed "Express Checkout" is anything but "express." Store employees (including at least three I see now standing around talking to each other -- two of whom sent me to this line) used to check you out anywhere in the store, on the spot. Now they push you thru ("into" might be better a better word, "thru" implies movement) this line. Terrible idea -- especially manned by *one employee.* Officially = much worse customer service. Big issue: half the people in line have questions about pairing devices, "what phone should I choose" (not joking -- thankfully that customer was the one after me in line), etc. Really slows things down. For these prices you can do a lot better, Apple.* *FWIW the employee at checkout was helpful and apologized for the wait. read more

Apple Tysons Corner - "Express Checkout" lane at Apple Tyson's. Not moving. - Computers Near Me - McLean, Virginia

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A very nice and knowledgeable sales rep helped me and made my purchase of a new iPhone fun and easy.

After a negative experience at the MoCo Mall Apple - we headed to Tyson's where it was a very lost ove experience. That is the difference between professional management and staffing, and just having employees who staff the place. Need an Apple Store? Head to Tysons. read more

I Went to pick up Apple Watch after online costumer service told me to go pick it up, they didn't wanted to give it to me since the item is not ready even it passed 2 hours after the pickup time . I kept waiting then John, David and Taylor called the mall security to remove me from the store . New level of disrespect. read more

This place could not be anymore inefficient, I have been waiting around for 15 minutes after "checking in" I have been told multiple times that the technician available is unable to work on MacBooks.... At the Apple store this is fairly pathetic. read more

Apple Tysons Corner - Apple store inefficiency at its finest - Computers Near Me - McLean, Virginia

I dread the thought of having to go to this store every time. 9/9 last visits have all been a grueling tedious experience. The process is also very unintuitive. Once had to wait 4 hours for an order. Thankfully watched MCU movies. Apple = Spirit Airlines read more

Went in today with an app at noon got there 15 mins early I was helped like 10 Mika after arriving by Ginaou (hope I'm spilling that right-sorry) I had my toddler with me and he was great ! Amazing customer service even with my toddler. Unfortunately we weren't able to complete the transaction but I would definitely come back for him ! Thank you so much!! read more

Had 4 different people greet, direct, assist & check me out...all with positive service. With the plethora of red shirts floating around you will not be unattended. The store is stocked with every apparatus & product possible. Additionally, the BEAT brand is heavily present...along with that heavy price tag. Prices are prices, yet would like to see a better price point for the basic docking stands for the iPhone & earbuds...such extremes prices. Also, for a charging block to be part of the USB cable...again that's for you. Regardless of the occupancy, the store is neat & in order, with a team of employees eagerly awaiting to provide their exceptional customer service. read more

Apple Tysons Corner - Computers Near Me - McLean, Virginia

More employees than customers, yet you still have to wait hours -- sometimes days -- for help. The "genius" that helps you will deny that your phone has any problems at all, then offer to sell you solutions to the non-problem. Because it must be you. I'm switching back to Android. read more

The team here is super nice and helpful. In addition to being well organized and efficient, it's once place I feel safe and comfortable going to during Coronatime!!! read more

I am horrified my my experience here today. I came in with my iPhone's apple logo screen frozen (the phone wouldn't turn on). I won't go into the excruciating process of being told to make an appointment using the phone that wasn't working which is the reason I need an appointment....but instead focus on the deception that almost led to the loss of all my cell phone data. To summarize, the "genius" (unfortunately I didn't get her name but I will find it to make sure I can add it) told me that she would try resetting my phone. My screen was also cracked, and she asked if I wanted to "deal with that." While my phone was updating/resetting, she noticed that I had applecare so I could get a new phone for a low price, and I expressed some interest in considering purchasing one. All of a sudden she said the phone I brought in "can't be recovered" so she has to do a factory reset which will wipe all the data, so she asked if I wanted to just go ahead and buy new phone. It's important to say that I had photos on my phone that are irreplaceable and VERY meaningful to me and weren't backed up anywhere. I told her a bit about that right when I walked in, so she was aware that losing my information was the absolute worst case scenario. I hesitantly agreed to the new phone idea but then at the last second said to just factory reset my phone once I realized that buying a new one meant I had to leave the old one behind. Something about the "genius" seemed sleazy to me and I wanted to make sure she wasn't just trying to sell me a new phone at all costs. I silently watched, believing that I had no choice but to wipe my phone, and all the memories it contained, and left the store IN TEARS. In addition to watching me struggle with the factory reset, she made sure to add that they don't assist with resetting the phone once it has been wiped so I can go restart it on my own, bye. Now, once I left and reset my phone, to my surprise I was able to retrieve ALL OF MY DATA. Years of photos of events and people and pets that I will never see again, all memories that I would have lost if I would have let her convince me that "I might as well" get a new one since my phone was being wiped. No wonder she didn't want to help me start it up - it would have been hard to explain why she lied to me as I sat there in tears over my photos so that she could make a $99 sale. I hope that when the workers here go to hell, they are eternally trapped in an apple store line waiting for a repair. read more