I bought a brand new phone, and today when I tried to get it activated, Verizon did something…read moremaking it impossible to continue my chat, to call them, and even to reach them on their website! In fact, even though my Verizon wireless service has no problems with the Internet, I am unable to make any phone calls to anybody. Why didn't they try to reach me when this happened? They knew there was a problem. I will try to reach them by email. UPDATE: They disabled their email support in 2018.

I hope this is taken in the constructive spirit I'm writing this in because my goodness. My initial…read moreinteraction with the staff here was me purchasing new phones. A young sales associate assisted, he seemed to be in a hurry, told me how his baby mother trapped him (TMI). We didn't even know the transaction was over, he just walked off. They sent the kit for me to trade in my old devices to an address I haven't lived at for YEARS because he didn't even bother to verify my current mailing address. I went back to the store thinking I could just trade in my devices when another sales associate gave me the wrong shipping label, so I am glad that I caught that before mailing my devices. It has been very frustrating just trying to trade in devices and part of me regrets ever switching service to this provider. I think there needs to be more attention to detail from the employees in this store.

Fast and easy to get phone screen replacement. Nice service and friendly. It's in the mall is the…read moreonly thing that sucks if you don't feel like shopping otherwise.

Sam was friendly, place the screen protector on in seconds and was very professional. I went…read morelooking for a privacy screen protector for my iPhone 14 Pro Max. Nobody seem to have it in stock. Came across this Zagg kiosk and they had it in stock. 59 +10 dollars later I had a great looking protector! Outstanding kiosk and would recommend it highly. They also do repairs and so forth.

Let's first start by saying that Craig (I sure hope that was his name as it's the only thing coming…read moreto mind) was a phone saver! I came here on a Tuesday afternoon after what seemed like a ton of unsuccessful experiences with Verizon (via the online customer service tool and another Verizon location). Due to prior Verizon customer support not being able to determine a successful resolution to my issue, I was essentially without a workable phone for almost three full days. Upon entry, I was immediately greeted by Craig who asked what brought me in. After I explained what my issue was and explained my experience thus far with Verizon regarding this issue, he immediately assured me that it was a quick fix (which it was). He quickly learned that the last step of setting up my eSIM was unfortunately not completed successfully (which was activating the eSIM) which caused none of my calls, text, and internet services to work without WiFi. With his knowledge and expertise, I was probably at Verizon for all of 15 minutes, if that, and left with a working phone. Big props to Craig, who allowed me to leave as a satisfied customer.

I have been going to this Verizon store since 2020 when I worked in a nearby office building. I no…read morelonger work in that area but I now go out of my way because of the very kind and helpful support I have received from the staff, especially Everett Kline. Mr. Kline has helped me over the years with many issues related to my Verizon service, including today. I am extremely grateful. I drive there all the way from Springfield because of the extra support and expertise.

Pre-ordered a new iPhone as soon as they became available (need a camera upgrade) and made an appt…read morefor the following Friday at 9:30 am. Arrived shortly after my appointment time and was thankfully able to avoid the long line that was waiting for the store to open at 10 am and was brought into the store in about 5 minutes. Tionna (manager) is sharp, quick thinking, kind, friendly, easy going and clearly knows what she is doing! She is Black girl magic at its finest! Ole dude (not really old but I didn't get his name) wasn't trying to help me change my payment method for the new phone. Tionna overheard my request and did her best to instruct ole dude on how to help me after he told me it was too late to change to a payment method. Maybe he is new. And, please don't start out by saying what can't be done! It sounds lazy! Tionna figured out how to address my issue quickly and sent me on my way on to the Verizon store on the other end of the mall to get my eSIM card activated. Thanks Tionna!

From a customer perspective, this location is pretty pain-free. From reservations to off-the-shelf…read morepurchases, they all go fine. They've even hooked me up with some pretty friendly discounts with school and work over the years without me asking, so I've appreciated the heads up. From a service perspective, this location definitely has gone hill a bit. I'm not too sure if it's a census issue, but it feels like nowadays Genius Bar has twice the customers with only 2/3 of the available team members. Doesn't matter if I show up 30 minutes early for my appointment, somehow I'll still get somehow 30 minutes past my appointment, sometimes even behind walk-ins who came after me. Time for service also seems to have gone up. When I'm dropping off stuff for repairs, doesn't really matter to me if it takes days or weeks. But simple things like battery swaps have somehow gone from 1 hour waits to 3 hour waits for first time morning appointments, it's insane. I'll keep going cuz I have Apple Care and often times it's more free than not. But if it weren't for this location being in a mall, I wouldn't be a frequent flyer at all.

It's 5:02pm. Supposed to be open until 7pm. All the lights…read moreare on. Doors locked. No one answered the phone and the voicemail box for wherever the call went wasn't set up. Easy way to lose business!

Rashid and Erick are very knowledgeable. They are courteous…read moreand did a great job helping me when Samsung, I called, could not help me. I got a new phone from them and it was a seamless process. I know that I can go to that store anytime for questions. Courteous team. Thank you! Brigitte W.

Because of convenience we used this store to both buy new phones as well as routine questions. When…read morewe went to buy an updated replacement Jesse was more than happy to sell us a new Apple 16 Pro. He told us a spare phone I had was eligible for a $1,000 credit applied to the purchase. However, when we was about to accept the phone he said the phone was not eligible, never indicating any issue BEFORE we purchased the phone. Long story short -- poor customer service including not picking up the phone when we called and making excuses -- needless to say regardless of location we will never return to this store. Feel free to contact us if you need more - -glad to help other Vienna residents.

They will scam you. Make sure you ask what they are adding. They told me $21 / month and they added…read more$48 / month - also apparently they are an authorized ATT dealer but they are not an actual ATT store.

I came to this store to upgrade my phone, I had checked online beforehand and knew I was eligible…read more The service was amazing, Frankie helped us every step of the process! He let us know how much the trade-in was worth and told us about different discounts/promotions including a $1 Apple Watch that came with the upgrade. He handled the data transfer and helped set up/update the new phone while I left and continued shopping. Most of the negative reviews for this location deal with long wait times or different online vs. in-store information. I would probably not recommend visiting over the weekends or when the mall is too full, but during the week it's great! I did not have an issue with online information being wrong either, we called an AT&T store ahead of time and got a quote for our current phone's trade-in value that was the same as Frankie offered.

Great experience. Michael O was very helpful in helping us sign up and find the best plan for us…read more He was very knowledgeable in AT&T services and was able to guide us through our transition from multiple different carriers and plans. Highly recommend!

Parking is way better here and they are knowledgeable at this corporate location…read more They have many options for Sprint customers as well and speakers on sale

Best customer service and staff in the entire DC/MD/VA. I live in MAryland and work in VA and DC…read more Been to many T-Mobile stores. This is the first time from entry to exit I was greeted with enthusiastic, knowledgeable, efficient and accommodating staff. Angel (customer service technician) is patient, professional and kind. Johnny (assistant manager) sets a great standard for customer care and helped me in making a confident purchase. Mustafa (new hire) was eager to provide any additional information. I will gladly travel the extra distance for the exceptional service!

I went to the Verizon store in Gainesville,VA today to upgrade my iPhone 8 to a 17 and do a data…read moretransfer. Your Associate, Masih, was extremely helpful and knowledgeable as he went through the process. Plus, he was very patient and thorough in answering all of my questions. I am 74 years old, and a Verizon customer for over 25 years, and have dealt with customer services in 4 different states. And I can tell you that Masif should be your model for exemplary Customer Service. Don G

This place is what customer service is all about!!!! Both of…read morethe associates, Humza and Nabeel are very knowledgeable, patient, and most of all single minded in providing excellent service. Don't go anywhere else if you want your wireless issues resolved in the best way possible.