Im not sure what the other reviewer is talking about but I…read morehave been going to this location for several years and by far one of the best people I have ever come in contact that work for metro have been Mr. Mike. I have seen him personally help several people and takes the time to explain everything to them including policies, insurance process and even phone models that fit what that person wants. I can vouch for him that he has even come to the store with food in hes hand and has left it in the counter to go help me out he has even set up the bluetooth in my car twice after I lost my first phone

Hello, for security reasons, check the inventories of the iPhones that the manager of this store…read moresells and the name of that Manager is Mike. This guy takes out the phones and sells them outside, which he sold me 4 phones and two didn't work and I went to look for my money and he did not return it to me, I also saw that a very old woman came out of that place, of course, first he was the same person twice. please take inventory and this goes to Mike's boss, and another thing the cameras work I think it's the best because that way they can see everything more clearly​

Recently I got a new Dell Latitude 5530 to replace an older Dell Latitude plus a new 32 inch Dell…read moremonitor. Today Jeremy came to work on some issues in my home office. He is very sharp plus a great listener. He is very knowledgeable and personable. I am scheduling another session to continue resolving my various IT issues.

They canceled the service a day before they were scheduled to arrive. Had me scrambling to find…read moreanother company at the last minute. Stay away from this company.

If you have a minimum price... state it up front. Put it in your advertisement or on your…read morewebsite. You guys come across as thieves when you won't talk price then make an appointment to show up for a single item and then say you have a minimum and the discounts for booking online and military don't apply. You really are crooks.

The wonderful gentlemen Duncan that came to move our junk away was on time, polite and…read moreefficient!!!! Really easy experience and I'm so grateful they were so helpful and easy to work with!! Thank you!" I would definitely recommend them! Sandy P

This company is the worst!!! It was quick for them to come and remove my refrigerator, but now that…read moreI need additional help -- I cannot get a callback nor get in contact with any representative, which I find confusing and misleading. The guy who picked up my fridge came alone and hauled it out with just his body, completely damaging my floors. I noticed after he left. I texted him and as a "sorry" he offered my money back. That money does not even cover half of the repair. I have been calling non-stop with no reply. The absolute worst. I would never recommend them and will never again use them for future work. **UPDATED RESPONSE** Although I am not surprised at your response, I am deeply disappointed and perplexed. Maybe it was the generic tone of the quoted/ polished response you use for all negative reviews that you offered me as a solution. I have repeatedly called your company daily trying to get a hold of your customer service line you have (option 2, when I called in) and always got a voicemail promising to return calls within 24 hours. I have also sent emails and inquiries directly on your site. Today, I decided to write a yelp review, and behold I get a response - regardless of how unhelpful it was. On August 10th at 8 AM (not over a month ago) one of your movers came to remove my refrigerator. Your company knew where my refrigerator was located (in the kitchen) and informed me, it wouldn't be a problem. But it very much seemed to pose a problem as soon as the mover showed up. He came in, no mask, no equipment, and asked where the refrigerator was. I walked him to the kitchen. He then removes my refrigerator by sliding it back and forth, from my kitchen to my front door. When he realized he couldn't get it thru the front door, he went to the truck. When he came back, he had a mallet in hand and began hitting the handles off of my fridge so he could get the fridge to squeeze thru my door. Shards of hard plastic flew everywhere (which is something else I had to clean when he left, cleaning the shards and my floor where he drug my fridge is when I noticed the several holes). On August 12th at 7:42 PM I sent a text to your mover. He mentioned something about me gluing my floor myself and that he would refund my money. Was that the right thing to do? Is that how you conduct business? Absolutely not. Especially, after I sent him pictures of my floor (which are included below for reference). The floor is costing over $600 to fix -- and I have an invoice for you from my flooring company, let me know where to send it. The $180 ($140 for the haul + $40 tip) does not even cover half of this bill. I am not responsible for this, your company is. Shame on you and whoever else is conducting your business in this manner. Your mover completely disregarded my home and offered me a band-aid solution. This is not how this will end. I need a better solution and will be waiting to hear from you.

Title: I really wish this were still a 5-star company…read more I've been a customer of Cooper Refuse and Hauling, LLC since 2022. For the first couple of years, they were great. Reliable, affordable, and they never missed a pickup. Over the last year or two, things started slipping. A missed week here and there, every couple of months. Usually they'd come the next day, or I'd call or email and even if no one answered, someone would eventually come get the trash. But it kept happening more often. Then my trash started sitting out for days. Half a week. Sometimes a full week. No pickup, no response. I'd call, email, and text and hear nothing. Eventually I had to bring the trash back in myself. What really pushed it over the edge was trying to cancel service. I asked to cancel and just wanted someone to acknowledge it. No response at all. That feels really irresponsible and unprofessional, especially for customers who've been with you for years. I get that businesses grow and have issues, but basic communication matters. If there's a problem, send an email. Let people know. So they don't leave trash out all week, or have to make other arrangements if they're going out of town, or deal with extra stinky trash in the middle of summer. It's really about communication and respect. And unfortunately, that's been missing.

Best Company in MONTGOMERY COUNTY MD. The best of the best service…read moreA plus in every way. Best price very efficient professional service. I recommend Cooper refuse to all because they are outstanding. Thank you for your excellent service.