Kudos to uBreakiFix in Fairfax. Wife's 5 month old Samsung S21+ screen wouldn't turn on…read more Fearing the worse especially during an extra long holiday weekend, I called uBreakiFix on Saturday evening and they were able to fit us in Sunday afternoon. Dropped off the phone about 1pm and by 4pm it was back working 100%. Didn't cost a us anything since it was under warranty. Appreciate how easy they made it and how quickly they got the phone working again.

Spent $165 getting mt iPhone 12 pro max rear glass replaced, it lasted less than a day before it…read morebroke. It was an aftermarket glass that was worthless. My phone now has 3X as many cracks in it than before the repair. They said they might give me $30 off a second repair, why would I want junk parts again. Use another repair shop

THE ONLY PLACE you need to go! I went to so many different…read moreplaces before finding Cell Phone Specialists and none of them were able to figure out why my phone was not turning on. Cell Phone specialist was able to figure out right away what the issue was and I was able to retrieve the data. We all know how much data is sensitive and precious especially when we think about all our family pictures. Don't waste your time going to other places, and start heading there! I truly recommend Cell Phone Specialist.

Naim did an amazing job in fixing my broken iPhone screen. Service was quick, work was excellent,…read moreand the price was fair. Honest service. Highly recommended.

I was looking for a specific type of leather case for my iPhone 7…read more Interestingly the guy at the Apple Store didn't have it and recommended this place. They have exactly what I was looking for and only $13 bucks. You should check them out!

Bought a screen protector that was told we couldn't open and check but that it would fit my phone…read more Well it turned out to be broken. The stuff here is cheap and usually on sale, but it seems to be a shot in the dark in regards to quality of the product. I would return the item and not write this review, but there is a no return policy.

Needed my screen fixed after I dropped my phone. Came to see Omar who took great care of me. Not…read moreonly did he replace my screen, he also was extremely friendly, laid back and very speedy. Go see him, if you need it done quickly.

Spend a $1000 on a new phone, because the time you are going to waste trying to get this company to…read moreproperly repair your phone, after 4 attempts still not resovled, will cost you more in time wasted and gas money. They will basically keep telling you to come back another day when they have stock, hoping they will wear you down and you give up. Do not pay them in cash to repair. Protect yourself and charge it. You are going to need the protection of a dispute charge back if you want any resolution.

I crushed my pixel 7 a few days ago. Broke the screen at least. I've never tried a phone repair…read moreplace before. A water treatment guy came to my house for maintenance and i asked him if he knew of anybody for cell repair. He pointed me to Alibaba's after a good experience he had there. Alibaba is very nice and personable. He gave me a quote to replace the screen. I accepted. A little later it was determined that the new screen would actually cost more but he kept the price the same. He told me he had the new screen in stock and he would call me later on the day with a status. He called me. The new screen did not work but he said sometimes nes screens are defective. He ordered a new screen which came the next day. He called me to let me know he installed the 2nd new screen and that i could pick it up anytime. I did an hour later. The phone was in great working condition. He did not budge on his original price. I will definitely take any repairs to Alibaba's again in the future and spread the word to anybody else i need. When you enter his small repair shop, look around and meet him, you will know that he is totally dedicated to his craft and has been for many, many years.

This gentleman runs a top notch electronics and phone repair shop. We are repeat customers and he…read morealways remembers his customers and is very personable. He has a high degree in quantum physics so he knows what he is doing. Replaced my girlfriend's full front and back of iPhone in 2 hours. He even threw in a free screen protector and gave us a discount while sticking to the top notch materials. Excellent value!

Unbelievably Fast Service - Very Economical - Great Communication…read more Fast Response Fast Repair Highly Recommend

DO NOT GIVE THIS SHOP YOUR PHONE!!!…read more My girlfriend brought her iPhone 14 to this shop to have the battery replaced. The phone had always been kept in a case and, to her knowledge, had never been dropped or exposed to water. There was no crack on the phone when she brought it in. After picking up the phone, she noticed that the camera was not working properly and that the front camera appeared to have a smudge or obstruction. She returned to the shop the very next morning to report the issue. At that point, she also noticed a sharp crack on the top-right corner of the phone (attached image). This crack was not there when she brought the phone in, and the phone had remained in a hard shell case for the past 4 years. Naturally, she was very concerned about how the damage had appeared. What was especially concerning was that the shop never mentioned any crack or damage when she dropped off OR picked up the phone. When she called the next morning, one of the first questions she was asked was whether she had dropped the phone which was a weird question to ask before she even mentioned any of the issue. When she returned to the shop, they claimed that she had dropped the phone, cracked it, and then somehow exposed it to water, resulting in water damage. She did not drop the phone or expose it to water within such a small time frame. She also asked about documentation of the phone's condition when it was dropped off and was told that the shop does not take before-and-after photos. So there is no documentation from the shop showing that the crack or other damage was present before the repair. She brought the phone in for a battery replacement and immediately afterward had a non-working camera, a smudged front camera, and a new crack that was not there when she dropped the phone off. The fact that the shop did not document the phone's condition and did not disclose the crack when she picked it up is extremely concerning. She is now disputing the charge and possibly filing Consumer Complaint with Virginia AG because she does not believe the damage occurred before she brought the phone in. If you use this shop, I would strongly recommend taking detailed photos and videos of your phone--including all four corners, the screen, cameras, and back--before handing it over for any repair. Or better, just save yourself and your phone from any headache and avoid this place at all cost.

Even with the help of AI I was unable to pair my secondhand Apple watch to my iPhone, so I went…read morehere for help. I was greeted as soon as I entered the store. I had the help of several employees. They successfully paired my watch and no one tried to sell me anything.

ipad went into. STUCK. mode during a. routine. SYSTEM UPDATE…read more apple store restored it and it is now working properly

Kalia abdulrahman was extremely helpful! Went into the store unsure if I was ready to upgrade; so I…read morejust wanted to know my upgrade options and the phone choices. Kalia is very knowledgeable and not once tried to persuade me into getting something that I did not want. Not only is she good at what she does, but she's very personable and just an easy person to talk to. 10/10 highly recommend.

Showed up 20 minute before close to locked doors, and the guy didn't even bother to look twice…read more Awful

Brought my phone here, on a Monday afternoon, after seeing that my screen on my Google Pixel 6 Pro…read morewas separating, while inside my case. I called first to ask if they were open and available - They were. I had never heard of this store before. Upon arrival I was quickly seen and discussed the issues with the employee there. The employee stated that they did not have the Pixel 6 Pro batteries in stock at that location but that I could travel ~40 minutes to one of their other locations and get the service done there or I could wait and have one of their regional staff managers bring a battery another day, or have them order a battery. Since they offered the service, and it's built into their price, I opted to have them transfer the battery from the secondary location, figuring it would be faster than ordering one... I left with my phone and waited a few days. The receipt stated that I'd be notified by 06/11. So on the morning of 06/12 I contacted the store to inquire if the parts had come in. The employee stated that the parts were in-store and that they had called an left a voicemail (and gave me the time of the VM call) on my phone, but I never received it. No worries! I'm sure they did leave me one. I'm just happy to finally be able to get it fixed. Not stressing over a day! Upon arrival they stated that they were going to put my phone into a repair mode and that they wouldn't be able to access any of my data while it was in that mode, and to enter and exit that mode they'd need my PIN (which they DO NOT write down or keep in any way). Very happy to see that their customers' personal data, in their phone is secure, and that curious eyes wouldn't be looking through it (not that I think they would!) Nice to see they care to educate and re-assure their customer base. They also use GENUINE and not aftermarket parts for Google and Samsung, unlike other shops. The only gripe I had was the price -- but then again, who doesn't whine over an expensive bill?! ...$150+ for a battery replacement seems a bit much. But, I do understand that they need to pay for 2 staff members every day, insurance, rent for the space, and parts... But, at least maybe give first-time customers a 10-30% discount to keep them coming back, maybe..? Another shop told me they'd do the battery replacement for $80. But again.. who doesn't want best price? It's crazy to me that it's failing so soon, when I've always kept it in a case, only dropped it twice, and always take care with it. I ordered the phone in April 2022, from Google, for just over $1,050! I am happy with the service I got, and hopefully this will be the only time I'll have to make such a heavy investment into a phone that's not even 4 years old to me yet... Great job on the work, uBreakiFix. Hopefully I'm good for another 3-4 years, at least!

Quoted a ridiculous rate for a minor fix. Just a loose button, wanted to replace entire frame.read more

I came here to purchase the new Galaxy s22 Ultra after contemplating for a few weeks. I was greeted…read moreby Zamira and Stephanie who were assisting other customers at the time. My wait was not long at all as they were able to multi-task and switch between the users without missing a beat. Quite impressive seeing that because you would assume by doing that they would have to get an update from the user but they both were in sync. I was being helped by Zamira and she had great knowledge of the products and the plans that T-mobile has. Anything I asked her about, she was able to provide a quick answer. I ordered the S22 Ultra 256GB in black and I was excited that I could have the return kit mailed to my house. Even though Zamira could not assist to complete the transaction, Stephanie picked right up where she left off! I was able to have all of my questions answered, even the ones that they could not assist with, they both were able to provide more information on how I could get the answer. I never think to come to this store because I live further away from this location, but overall a good experience!

Terrible service with workers who aren't aware of their own policies. Just wasted 20 minutes of my…read moretime sitting in their store trying to get my phone transferred when the worker finally comes out and says "sorry, we don't do transfers after 6:30pm" which is something he could've told me when I walked in as I walked in at 6:30 on the dot. Mind you they close at 8pm so I'm not even sure why they stop phone transfers at a certain time.