My family has been going to this place since it opened. Customer service had been adequate up until today. I have never experienced so much disrespect and horrible service. Before we were even signed in, the employee, Heather, immediately told us it would be a 35 min wait, as if to discourage us from even seeking the help we needed. She obviously didn't want to help us from the start. My wife explained that all we needed was for her to look at our bill and explain to us if we were receiving our entitled discounts for the devices that we recently purchased from Best Buy. From the moment we said, "Best Buy," she refused to even look at our bill, saying and repeating, "Best Buy is a separate entity," she wouldn't be able to see anything, and we needed to talk to Best Buy employees. Obviously, Best Buy is "separate" but we purchased our devices from a Verizon rep at Best Buy, and this was regarding our monthly VERIZON bill, hence why we came to this store. This was something Heather refused to even understand, as if she were not the incompetent one, and that we were the incompetent ones. When we came home, we immediately called a Verizon rep over the phone, and it took him less 5 min to look at our bill, answer our questions and ACTUALLY be helpful and not be condescending, rude, and ignorant. For anyone reading this, call a Verizon rep (1-800-922-0204) instead coming to this store, don't waste your time. If it were my choice, I would give this place 0 stars, but will have to settle for 1 star. read more