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2.0 (81 reviews)
Closed 9:00 am - 7:00 pm
Updated 1 month ago

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8 years ago

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9 days ago

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5 months ago

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7 months ago

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4 months ago

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1 year ago

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2 years ago

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2 years ago

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1 year ago

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2 years ago

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4 years ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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2 years ago

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4 years ago

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2 years ago

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4 years ago

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7 years ago

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7 years ago

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8 years ago

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3 years ago

Very helpful and knowleadgeable staff. been here a couple times for misc. problems and have always gotten a prompt resolution.

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5 years ago

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4 years ago

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3 years ago

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2 years ago

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6 years ago

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7 years ago

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6 years ago

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4 years ago

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4 years ago

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6 years ago

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9 years ago

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9 years ago

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9 years ago

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14 years ago

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8 years ago

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Ask the Community - Verizon

Review Highlights - Verizon

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TDS - TDS tech shoved router on top of curtain to try to boost signal rather than reconnecting the internet to the living room.

TDS

(25 reviews)

It's ok. The people are nice, and helpful, but it is like having cable and internet from the early…read more2000's. No app to stream cable to my devices. I miss that as I used to get it with Comcast Xfinity. Internet responsiveness immediately improved when I replace the TDS box with my own Arris Surfboard cable modem and Apple internet router

I canceled my TDS service the beginning of October 2025. We had TDS Internet service for about…read morefive years. The first four years were great, but the last year was plagued by service interruptions and issues. The issues were so bad and wide spread TDS assigned two people to help our neighborhood get the issues resolved. This was after I had replaced my router and my entire Google home network system. This was all done in vain to help prove to TDS the issue was on that side. After approximately a year they must have replaced some back end equipment and our Internet worked fine. However, the trust was gone and I switched to xfinity. Xfinity had just built out infrastructure in our neighborhood and TDS made the decision to switch easy. Breaking up with TDS is not easy, and after five months of trying, I am still not done with them. I canceled my service at the local office where I returned the TDS modem at the beginning of October 2025. This was not a pleasant interaction and ended with me having to pay for the entire month. They are unable to, or rather unwilling, to prorate their charges. What struck me odd was the office person telling me to keep watching my bills as TDS has issues sometimes with billing. I'm glad I watched my bills. In November, I paid for the Internet service to finish out with TDS. I should have been officially done at this point. When December came around I was sent a notice about owing $156.75. Thankfully I saw this before they ran the auto payment that had previously been set up. I was able to call and talk with a lovely lady who after twenty minutes was able to verify I had returned the modem and the charge was false. She removed the charge and I thought I was done with TDS. In January I started my Sunday morning off with an email from TDS stating I owed the equipment charge of $156.75. I made a note to call them when I had time the next week. This task fell to the side as life is busy. However on Thursday I noticed that TDS had actually auto drafted the $156.75 out of my account. At this point I made the time to call TDS. I worked my way through five different people, departments, levels. I explained the situation to each person, and everyone agreed TDS was fully in the wrong. The initial resolution they offered was to send me a check in mail. They said this would take anywhere from 90 to 150 days. Apparently at this point I was expected to give TDS free short term loans. The next person I talked to was able to get this check date down to 10 days, but required me to send pictures of my bank account proving the funds had been taken. After five years of auto draft working everytime they wanted proof I wasn't trying to scam them. The next best and 'final' offer was six days to return my money. After an hour and fifteen minutes of taking with people and being on hold, the final person I talked to was Jaron. Once again he agreed the whole situation was on TDS, but the best they could do was six days. At this point the sludge of being on hold and talking with so many people was working. I was not happy about the six day wait, but it is what it is. I wanted my money back and for them to fix this issue so it didn't happen to me or anyone else again. Jaron was nice and understanding, but I honestly have 0% faith he will be able to fix the issue. I wanted his contact info (phone, email, what ever) so I could talk with him in February, when I assumed this would happen again. However TDS does not allow them to give out contact info. Jaron assured me he was the only 'Jaron' in the call center and I could just ask for him. TDS stole $156.75 from me on January 27th 2026. I am righting this review ten days later on February 5th 2026. Since reporting my issue, TDS did send me a bill in the mail showing they owed me $156.75. I've also received at least one mail flier wanting me to sign up for TDS. I will never be a TDS customer again, and am actively letting my neighbors and community know of my issues with them. At this point I am basically an xfinity salesman. At this point my only option seems to be to use www.screamintothevoid.com.

Xfinity Store by Comcast

Xfinity Store by Comcast

(63 reviews)

We've probably all had underwhelming experiences with Xfinity and/or Comcast over the years…read more Honesty is the best policy, right? So I just moved to a new house and had to transfer over my internet. I was eligible to receive some new equipment. The new materials shipped lightning fast (almost too fast) and self-installation was relatively painless. The most annoying part is that you have to return the old equipment. They give you a window of time you must return it by OR ELSE. Kidding. I was dreading dropped this stuff off in person, because of flat out awful customer services experiences with Xfinity/Comcast in my lifetime. To my complete and utter surprise, the experience couldn't have gone smoother. I haven't set foot in one of these stores in a number of years, they've sort of taken the Apple Store approach in its layout. Here's how it went down: Them: Hello, how can I help you? Me: Returning some equipment. Them: Cool, walk back here with me. (walks to back of store to terminal) (hands employee equipment) Them: Would you like a receipt? Me: Sure. Them: Here you go, have a nice day. Me: Thanks, take care. This one minute interaction was mildly life changing. I've wasted countless hours in store or over the phone with them over the years. I still can't believe how efficient this experience was. Am I recommending Xfinity/Comcast now? I mean, I'm not willing to sign a blood oath just yet. But if this is the direction they're heading, sign me up!

I spoke to Xfinity customer service who advised me I needed to go into my local store to obtain the…read moresenior discount she offered me over the phone. I thought it was ridiculous she couldn't do it over the phone. There's absolutely no way to talk to someone at this store to confirm this information customer service told me prior to driving all the way there. So I had to drive there. Once in this store, I was told they don't offer a senior discount & they couldn't help me. Seriously!?! They weren't apologetic or willing to help in any way, including the supervisor. I was told to call customer service back since this wasn't their problem. Always passing the buck. Interesting how they didn't care whether they kept me as a customer or not. I wasted half my morning & got absolutely no where!

NETEO High Speed Internet - relay site

NETEO High Speed Internet

(11 reviews)

I have been with NETEO practically from the beginning. Many years. Their service was top notch…read more Phones were always answered and the tech support people were the best. Their communication, if you sign-up, keeps you informed of the status of the complete system. That is top notch. A few folks that had been with the company for years left the company. I feel they helped get the business up and running and left it in good hands. Something has changed. The phones are no longer picked up from Tech Support, Billing, or Sales. It seems they might be short on people. If you leave a message as the system instructs, you do not hear back. You can keep calling back and no one answers once they are open. They have a service that is not within Colorado who eventually picks up the call and takes messages only. They have no information on any details of the company, just takes a message. I hope something changes in the very near future. It is not the staffs issue; they need better support. The staff is always professional and so nice. NETEO internet system itself is great. The issue is lack of communication. It was the best out there for internet service up in the foothills. The internet service itself is great and the price is very reasonable. The heart of any company is communication and that has been lacking for months now. I hope it can be corrected in the very near future.

Neteo bent over backwards to get my business. I am just in a location that we could not get a good…read moresignal. The techs were very knowledgable and helpful. The response to me request for service was prompt and well handled. I have to think they are very customer focused. I would gone with them if it was an option Judge people on their actions - good company

CenturyLink Denver

CenturyLink Denver

(178 reviews)

Southeast

CenturyLink's automated system gave me no way to speak with a representative for tech support. I…read morehad to enter through the "cancel my service" door to get a human. Their automated system hung up on me 4 times getting to the end of its programmed logic. This was a waste of time. I called 5 times before finding the right option (cancel). When I did get to talk to a human, he provided me exactly what I needed, in a prompt manner. I get why the automation exists. Probably most problems can be solved through that. Their support system should be overhauled to support the customer better. Now service is back up and running at good speeds. Overall, good experience with the internet...except for customer service.

My dislike for this company has caused them to be the only company with a nickname in my phone. I…read moreaffectionately have them entered as 'CenturyLink F*****s!! I spent a total of 4 hours talking to several different customer service representatives regarding my bill last month; one being a supervisor. Not one could help me nor did they even tried. They just put me on hold and would come back to say 'You owe it. Just pay it', when I explained over and over I was being overcharged because I had canceled Directv the previous month (billed through them). I had all the details for them, but they didn't know what to do with them. I wanted my actual balance due and no one could figure it out. This month I have two months credit, proving I was correct. It put me in a bad situation last month having to pay more than double what I was expecting. Like many companies these days, they need to hire people whose first language is English (a language barrier is very frustrating when trying to resolve issues over the phone CenturyLink) and people that can use their brains to resolve issues that require them to go off script. I wish I had more options, because I would NOT be a customer if I did!! Do BETTER CenturyLink! Stop outsourcing, train your managers/supervisors how to resolve issues. I hate dealing with this company, it is a struggle every time. If you have any other options, take them!! (This review is not based on an in person experience, it is based on the service received by phone using the CS # on the bill)

CenturyLink - Bad request on Troubleshooting page.

CenturyLink

(74 reviews)

The customer service here and throughout century link is just terrible. For a service like internet…read moreyou really need to hire people who understand tech. Instead, you're left with dealing with someone who tells you to call the manufacturers of the 2 computers you have that won't connect to the WiFi instead of listening and talking you through a new modem, which turns out to be the problem. Super frustrating to be a century link customer whenever you need assistance because their people are not well trained.

Last month, after many many attempts by CenturyLink to get me to switch my internet service to the…read more"new" Quantum service I finally allowed them to make the conversion. I'm sorry I did that. My Quantum was installed on 12/01. CenturyLink continued to bill me for Phone/Internet service $79.05 month AND the new Quantum monthly charge. When contacted the customer service rep said that my CenturyLink account transfer was submitted but "someone" on their end never completed the transaction so my double billing happened. Okay, so now I was due a refund. CenturyLink said they'd credit me starting 12/08, the day I complained, NOT the 12/01 installation date. It doesn't matter because after a month I never did receive any of the credit I am owed. So now, CenturyLink was from oweing me the $79.05 to just stealing that amount from me. As soon as Google Fiber is available in my area I will be switching from these people whose right hand doesn't know what their left hand is doing. Just total incompetence!

Verizon - mobilephones - Updated May 2026

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