I had a great experience here. Walked in with an old phone to upgrade, and walked out 5 minutes later with my new phone. The person helping me was solid. While I was there, one of the customer service guys was verrrry patiently dealing with an annoyed customer. I feel like most customers just walk in frustrated, and expect the employees to not help them for some reason Here's a 5 star review to mix in with all of the 2 stars from annoyed customers who really shouldn't be leaving poor reviews, unless it's a review for their own poor behavior. Thanks! read more

Clean and beautiful store. The staff however I can't say to many great things about as they are not friendly and seem to not care about there commissions or giving great customer service. If you can just go up to the one on wadsworth they are WAY more helpful and have a better selection on higher GB's read more

Probably the worst customer service I have ever experienced from a person. He's a young man with a tattoo on his forearm. I left and took my business elsewhere. I think it's important for a salesperson to make a customer feel like they are valued, not an inconvenience. Hopefully management sees this, because that was ridiculous. read more

Kyle was awesome, helped me get my phone setup and activated same day and gave me some insight to the perks for being signed up with Verizon, overall extremely friendly and made the experience great! read more

I just want to say this company only wants to scam customers' money. I signed up for their portable WiFi before. Their sales promised I only needed a one-month free trial,no extra activation required. I could just send it back anytime if I didn't want it. I already sent the device back to their warehouse long ago, yet they refused to refund me for months. They even tried to charge me $218.30 for the device. I spent two whole hours dealing with them, and they only gave back 200 dollars, still withholding the remaining 18.30. I talked to their manager,who only made excuses saying the refund would just be delayed. I waited a whole week and still got nothing. I am extremely furious. I have followed up many times but they still refuse to return the full amount. This company is absolutely terrible,they only care about taking customers' money. I called customer service today,and they lied straight out saying the leftover amount was tax and cannot be refunded at all. Such a shameless and awful company. read more

Walked in to pick up my new work phone. I was directed to pick up my phone at the nearest store as delivery has been troublesome, when I got to the store. Horrible experience. No help. Very rude. Claims "sometimes the people in the Philippines don't know what's going on over here in the states" as a defense for the misdirection. No kindness read more

I recommend trying online or vi a phone call. I went in for multiple needs. I wasted two hours and the only thing that was addressed was walking out with a new phone. I spent another hour on the line with Verizon to get that set up. I continue to spend time on the phone trying to get my other needs dialed in. Don't waste your time at this store. read more

I have been with Verizon for 25 years. Went in today, told them I was going with another carrier, they made no attempt to keep my business or ask what they could do to prevent me from leaving. Also, very hard to terminate coverage. Gentleman I worked with wasn't very friendly or customer focused. Very disappointing. read more

Review for Verizon Corporate Store on Kipling in Wheat Ridge Extremely disappointed with my experience at this store. My husband and I recently purchased two iPhones and watches from Verizon. He realized he ordered the wrong iPhone size and called Verizon before it shipped to request a change. The rep convinced him the best solution was to add a line, receive the new phone, and then switch it back--only for customer service to later confirm this was incorrect. He was then told he could return the phone in-store with no fees, but when he arrived, Antonio and his team insisted on a $50 restocking fee. Days later, my brand-new iPhone started flashing like a strobe light. Verizon's phone support assured me I could exchange it in-store, but when I arrived, Brenda, the supposed district manager, immediately accused me of physical damage (which did not exist) and refused to help. Her tone was rude and dismissive, insisting I go to Apple. Frustrated, I did--and Apple quickly diagnosed and fixed the issue, confirming it was a defect, not damage. This store has consistently provided terrible service, from misleading sales tactics to unhelpful and unprofessional management. Brenda, in particular, displayed a complete lack of customer service. Verizon should not allow this kind of treatment toward customers, especially at a corporate location. If you need help, avoid this store and go elsewhere read more

This store is by far the worst business I've ever dealt with. They can't keep employees and you get different prices from each one. If you decide you don't want their services, you get billed for them anyway without prior authorization. Stefen, another new employee, was definitely not trained at all. He called Wes from Verizon, who was even worse. STAY AWAY AT ALL COSTS, and read the rest of their reviews too. read more

HORRIBLE CLICK BAIT SERVICE Sent my wife in to the store to do a simple upgrade for a newer phone ... Everything was going great and things were moving along and that's when all the click bait and hidden fees start popping up and strong arming tactics begin... So I was offered 800 dollars for my older phone as a trade in towards my new phone .. great ... But then I was told that I couldn't use it the way, I thought it should be used towards the phone , they said it would be divided out during a 36 month contract of the phone ??? Weird .. ok so then we were told that we had a 35 dollar activation fee that needed to be paid ( for an active line ) ...ok and then I told them that I wanted the cheapest data planning for a smart phone there was for the line and they told me no they couldn't do that , they had to pick which plan and if I did pick out my own plan I couldn't use my trade in for the phone line ?? Wtf ?!?!?!? ... And then they said I had to pick of 2 plans which were the most expensive plans they had then they could apply the 800 dollar credit over 36 months but if I changed my plan or made any adjustments to my plan that credit automatically went away !!!! Wtf .... How many folks has this Verizon company stolen from like this ?!?!?! ... I asked them so there really isn't no credit because if you did the math ether way you were still paying full price for everything , the only diff was they stole your device and really get nothing for it ... And then the cream to all this was .. oh and there is a deposit for the phone 349 dollars !!!! 800+35+349=1184 dollars that should come off the device directly that does not !!! Then my monthly payment would have still been 80 a month for this phone !!! So I then turned around and told him well you're giving me 800 bucks for that other phone take the deposit out of that they said no that pays for something else ?!?!? Ladies and gentlemen Verizon is blatantly stealing from its customers they are blatantly taken advantage of old people, women, kids and parents that don't understand these contracts why hasn't someone hired a lawyer to look into this foolery all this clickbait switch aro stuff I'm sure if Verizon was investigated for their b******* they would get sued and lose because they are blatantly stealing Worst experience so far with a Verizon store and company and now I can see why I haven't been into a store in over a year and it's because this highway robbery I will be canceling my lines with Verizon and they can take the money I owe for the phones and everything I owe them and shove it straight up their azz, I dare them to come after me cuz I'm not paying them one more red cent..... Ask the questions folks really ask the questions if someone is giving you money for something you already own they should not be able to dictate to you how you use that money that they gave you for that product and then tell you that you can lose it at any time they're stealing from you and they are stealing from all of us Verizon is a bunch of crooks read more

When I went to this Verizon store, they quoted me an obscene number and gave me a plan that I didn't need. I was trying to trade in my old phone for a new one and they have to do a credit check and approve you for a certain amount and they only approved me for $400 and when I went to the other store on Wadsworth I was approved for over $1000. So I don't know how the Kipling location messed up a credit check but they absolutely did. They didn't listen to any of my needs, and just tried to upsell me. I went to the Verizon store on Wadsworth, where I was heard and truly helped. It's only 10 minutes away from this Verizon store on Kipling. I highly suggest you skip the store on Kipling and go to the one on Wadsworth. Ask for Casey, he was amazing! After I went to the store on Wadsworth, I went back to the Verizon store on Kipling to tell them about my experience. They were extremely rude and told me to come back when my bill was screwed up or some crap. Do not waste your time going to the location on Kipling. read more

Transferred my 2 lines from T-Moble. T-Moble has been hacked 8 times in 5 years and now they wanted me to give them my bank account number for autopay or loose my $10 discount. No way I would trust T-Moble with super poor security. I worked with Jerome Vigil who was great. He was friendly, knowledgeable and got both phones set up and all of the data transferred. Great experience. Jerome, well done! read more

If I could give a zero right this minute I would.First I want to say I hope I can go back into this review and share that everything has been resolved in a fair manner. I am a senior and it's impertinent that I am not without a phone especially living alone with two dogs that depend on me. I also want to say that Francisco at this location was very patient and polite but the outcome that I was about to learn when I got home was shocking. I wanted to leave my other carrier bc the free phone I had with that service was horrible and I wanted to go back to my old phone which was not compatible with that carrier. VZ had a good prepaid deal plus my old phone was compatible and I could keep my number I have had for 20 years. On the first visit Francisco told me I needed to go to the other carrier and get my account number and a transfer pin number. I was never asked to do this before when I switched from T-Mobile many years ago, they did it all plus I've been with friends when they've switched phones and they were never asked to go to the current carrier to get any numbers. I just assumed that's the way they do things now. I drove all the way over to the other carrier and sat there for an hour, got the transfer pin number and account number. I returned to this location and Francisco proceeded to call a bunch of numbers to Port my old number to Verizon and get a temporary number in the meantime. I paid for the first month as required I have a receipt and went about my Merry way. At 7:45 I received a phone call that came up as "Verizon Customer Service" on the free phone I had with the old carrier not my old phone that I thought had just been moved to Verizon. The # was 800 922 0204. The young woman asked who I was and wanted a bunch of information that I didn't want to give to her because Francisco had already done this and yet this woman sounded like nothing was done. I was reluctant for fear of it being a scam but gave the information. She told me that the transfer pin number was no good did I have it, she also asked me for the temporary phone number. "Then" she hung up on. I went to call her back and I didn't have service on either phone and I still don't. Now I have to go back to that store for the 3rd time and pray that I'm not being scammed. My previous carrier told me that the pin number would only last 24 hours. That would be 2:30 tomorrow and yet I don't have service with either carrier. This is totally insane and uncalled for. The girl that said she was with Verizon that hung up on me and disconnected both phones should be FIRED. Since I feel I was scammed I feel like I need to file a complaint but I'm going to give this location a chance to fix all this. I sure shouldn't be charged for not having phone service at all. I have thousands of followers on Google reviews. I always state facts and I think that's why. This should have never happened I should have not been allowed to leave until everything had been verified. I even had the other carriers business card that I showed to Francisco with their phone number and email on it. He told me if there were any problems or questions to have Verizon contact him and I told Francisco that. I think just like myself Francisco thought everything was okay but there should be something in place so that this doesn't happen to anybody else. I am going to personally email this person and ask him to check the pin number. Even if the pin number is incorrect I should have never had to pay or leave until everything was verified. read more

I've been a loyal Verizon customer for years, times are hard and I found a better price elsewhere, I moved my partner (also with Verizon) over no issue at all but my phone says the network is locked and can't change carriers. This is really weird because I've had the phone for a couple years now and that lock feature should stop after 6months of being paid off (it is paid off and has been for years) and the customer service systems all show my phone as unlocked. I have been without a phone and without service since July because of this issue. I've gone into this location seeking assistance and I've been told; It's a manufacturing issue, call Samsung It's an xfinity issue, call them Do a factory reset (I have and I've lost all of my saved info because there was an error with the backup system, not happy about that either) Call customer service (I have at home and the automated system won't let me through anymore. I'm not in the system so it hangs up. And I've sat for a collective 6 hours in the store with customer service over the course of 3 days, while I've gone in seeking help for about 14 days over the last 3 months) And given the sorry excuse that "it's just not in our toolbox to fix" Anytime I enter the store I am ignored or told there's nothing they can do and given excuse after excuse. I need assistance and these people are not the ones to ask for it from, they are not willing or capable of helping and I'll never go back to Verizon again. read more

Meh. Most phone services are the same to me apart from price and coverage map. Gone into a fair amount of Verizon and AT&T stores. Everything is going for the Apple store aesthetic. I like the roam about and shop until some clerk pages you on their tablet system. Frees me up and them. Hopefully people see stuff and toss it into their cart in addition to whatever they came in for. Unfortunately with tech changing so quickly now people only come in here for issues and this the generally low reviews. Customer service isn't the best here. That's honestly no different than any cell phone store I've gone in since 2007. No parking complaints. Store is clean. Variety of products from phones, to speakers, wireless hotspots, cases and chargers. Do think Verizon online/phone could explain a few things better instead of pawning customers off on physical store locations. Employees in store. Please pay attention to the customer que! Likewise if someone is walking around aimlessly please inquire if things are ok. Are you waiting? Have you been helped? Goes much farther customer service wise than listening to music and joking around with coworkers avoiding the glances of customers looking for service. read more

worst customer service ever! they are very scammy. they offered me home wifi at a good price and offered all these incentives and told me that i could return it to the store within 30 days if im not happy with the service and not have any charges. i drove to the location i bought the device at after going to two other locations and being told to come here. i was a clearly annoyed but not being insulting or rude and the guy was like "simmer down, simmer down" that is not acceptable to say to customer especially after you scammed them. i will be canceling all service as soon as possible cause this has been so bad. read more

Kyle was awesome! After having a bad experience at another location, I wasn't sure how this was going to. Super happy I had the help setting up my IPad. Where most people in sales try to get you to buy everything. Kyle gave me a couple option and explained how they could help me. I didn't buy anything at the moment but if I ever need anything else from Verizon I will contact him first. Thanks Kyle for making this a great experience. read more

Great experience today. Had to transfer from AT&T to Verizon because AT&T always drops calls and never has service at my house, such a night and day difference of customer service between these places, if you have AT&T and have a bunch off issues and keep experiencing poor customer service and attitude for just asking for help for the service you pay for, switch to Verizon. Hooked me up with a better phone cheaper plan and I actually have service at my house now. read more

Hands down the worst Verizon store I've ever been to. We showed up at 5 (they close at 7) when there were two other customers and 3 employees. The employee tells us we need to make an appointment because they just "hit the graveyard shift". Like what does that even mean, you're open for 2 more hours? He also tells us it would be quicker to just do a curbside pickup to get an upgraded phone. Cool we'll do that. We get home, order new phone for pickup and fast forward three more days the order is still waiting for "store manager approval"... we tried calling, chatting, etc and we couldn't get through. Last ditch effort we canceled the order and just ordered one to ship. Long story short- don't expect any help from this store, your better off ordering online and shipping. read more

I have worked with Jamel three times. Once for my phone. Another for my daughter's phone. Most recently for my brother's phone that was lost during a car accident. Jamel is wonderful to work with and helpful. You walk in and he is the first to ask how he can help you. Always courteous and attentive. read more

Went to replace my phone this morning, nobody in there working actually wants to be there infact they all were just on there phones watching videos n listening to there headphones. The worst and most uncomfortable staff ive ever encounterd in verizon store. Younger kid who sold me my phone was giving me one word answers "yep" "nah" and basically was like "what color you want" "give me your credit card" no trying to help get me deals, no questions at all if i need anything else literally felt like a highschooler sold me a phone off the street. The most impersonable experience ever. I will never go to this location even though its 2 minutes from my home, worth the drive to go anywhere else seriously. Not sure who trained these employees... also a smile goes a long way. I know those jobs can be unpleasant but find new work if you want to make it miserable for the customers too! read more

The manager Sierra is a complete rude and yet a liar. She tells me there is no promotion for iPhone 14 when there is. I asked for her managers email and she refused and gave it to me very nasty. She's so rude she even makes the other be rude which is rude. It's not ok. The manager sucks. read more

I went in the store I had called before I had went. I ordered a new iPhone 13 Pro Max and just wanted help setting up the new phone and transferring all my information from my old phone. I got there an hour before the store closed. The Manager Sierra told me there's nothing she could do for me without an appointment when I had just called. The lady was extremely rude and said I could just come back sometime later in the week When I can make an appointment or. She makes me want to switch services if I just didn't buy this brand new phone and have five other lines with Verizon. With the manager like that I can only imagine how the rest of the customer service is at this location. I will never go to this location again and I wish my daughter was with me so she could kick her ass. read more

Unbelievable. We just bought two brand new iphones and the woman that sold us them NEVER MENTIONED that the phones we were buying would be incompatible with our icloud back ups. We come home, after being assured that we can do the information transfer ourselves, to find that we just spend thousands of dollars on phones that can't integrate with our old information. I call the store immediately for help, to be told that she must have just not known, and it's apples fault, and there will be a $50 per phone restocking fee to reverse the transaction. Everyone was rude, uncaring, and my husband and I are left so baffled. When I called 20 minute till close to let them know we needed them to hold our old phones for us - no one answered. Phone rang off the hook for ten minutes. I haven't had "service" this bad in a very long time, definitely go somewhere else. read more

Greeted at the door. Stated my simple accessory purchase needs. Clerk walked off to "get somebody". Never returned. Left me hanging in a remarkably UN-busy store. Apparently they have enough of my money. read more

Worst customer service experience of my life at this store. Avoid it at all costs. They ruined my iphone 5, stole my sim card, and kicked me out of the store after i was sent there by phone customer service for a simple reset. Instead they deliberately deactivated my i phone 5 so that it can no longer be used on the new network even tho there was no reason to (other than try to force me to buy a new phone under contract). As a result of this store, i am leaving Verizon permanently as their long term customer. Go to a different store!!!! I am filing formal complaint over how i was treated at this store #WorstCustomerServiceEver And turns out this is Verizon's 5G rollout. Disable older phones without informing customers, refusing to replace or reactivate if done by their own error. Force customer to buy newer phone. Trick is they can support older phones on the new network but they dont want to. So manually deactivating on purpose for no valid reason. Leaving Verizon read more

I just return from this store. Great customer service. I believe her name was Cara. Spent a great deal of time with me to solve my issue with pairing my phone with my hearing aides. We didn't solve the issue but she did everything she could to try. I my hat is off to this young lady. read more

Very helpful and knowleadgeable staff. been here a couple times for misc. problems and have always gotten a prompt resolution.

Cannot change address online because "verification" of my account when I am already signed in always leads to error message. Went to store to do in person and had to wait 30 min while 3 people stood around and did nothing! read more

Should have read the reviews before I came to this location. I came in with a problem none of the "experts" had ever dealt with, and instead of asking questions they all kept insisting that my problem wasn't real, wasn't "something Verizon does". When I finally got the manager to look up my account and see the facts he was still arrogant and stiff while clearing up my issue. Don't bother with this location. read more

I've been a Verizon customer for a very long time and I tried to get my son on my plan and was denied because I was in a place with no internet. Spoke to the store manager and my verbal plus passwords weren't even accepted. I have 5 devices with this company and am treated like a Alien. Be careful of the Wheat ridge,CO store. They don't have integrity. read more

My grandson went into this Verizon and bought a new iPhone yesterday. He also purchased a ZAGG screen protector that the sales representative offered to install it and my grandson took him up on it. Once my grandson got home, he noticed a bubble under it that the sales rep. evidently didn't get removed before installing the glass. Now for the BS part, I and my grandson returned to store today and informed the Rep. who greeted us what the issue was. This wasn't the same person we bought the phone from. He wasn't there. He promptly told us there wasn't anything he could do about the screen protector being installed incorrectly! He said "There is no way they "COULD RE-COUP" their cost? He also stated that ZAGG told them not to install their product and that the Verizon Rep. just did it as a courtesy? He referred us to the ZAGG store at the Flatirons Crossing Mall! He said they would replace it UNDER WARRANTY? Yeh, RIGHT, and an additional $10. from us! How's that for customer service and standing by what you sold? read more

Please Yelp, create a new rating system just for this Verizon location! Negative numbers would not do enough to explain the trauma experienced when attempting to be a customer at this location. The staff was extremely rude, inattentive and I actually left worse off than when I went in! Honestly, shame on me for not switching carriers. read more

I went in to the store today for my business account to cancel my internet service. The manager, Dallas, claimed that he could not remove the internet service and that it could only be cancelled Monday thru Friday, from 8 to 5 by calling Verizon over the phone. That was a lie. He also stated that I would have to return my equipment, the modem, after the company sent special return packaging to my home which I could then use to return the modem. That was another lie. I know these were lies because I went to my car and called the company. My internet service was immediately cancelled and I was told that I did not have to return the modem. So this manager is either lazy and a lier or he is completely incompetent and does not know how to do his job. He is also rude. I have had much better service at other Verizon stires. I would advise anyone to steer clear of this Verizon location and Dallas the "manager." I really wanted to give a zero rather than a one rating. read more

I came all the way over to find they are closed bc of Covid although restaurants etc are now open. So they consolidate stores and put their customers and employees at risk since you have 2x+ the ppl visiting one store Brilliant! Clearly you don't care about the health of your customers or employees Spend less $ on advertising and take care your customers read more

I arrived there were two young girls who checked us in then proceeded to ignore me.. then I kept seeing them walk by talking to each other finally Rick asked us if we needed help.. thanks Rick for being such a nice guy read more

Amazing experience! I forgot to ask the name of the gal who helped me but she was awesome. Brunette with really well done nails haha- super helpful and straightforward. The whole staff was amicable and my trade in phone experience was as good if not so much better than I could have imagined. She didn't try to sell me the newest fanciest phone...just kept it real and I walked away fully informed and happy with my purchase. My dog liked the experience too :) read more

Amazing service! No issues at all. Joe was super nice and very helpful. I couldn't have been happier with all the help he provided. The store is also super modern and clean. I would happily come back here. read more

The store is Ok, nothing great. What I wanted to worn people about is Droid x phones. I have had 3 in the last 1 1/2 years. The buttons on the bottom of phone will break after awhile. So for a 2 year contract you get a phone that lasts about 6 months. They do replace the phone for one year, but now my contract still has 6 months on it and I have to buy a new phone. I will NEVER BUY A MOTOROLA again. After reviewing phones for 2 hours I'm going to get a Samsung Charge. Wish me luck. Alright who thinks this is funny? It isn't!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So much for luck. After 4 hours on the phone to Verizon and one hang up by them and 2 people that don't know there ass from a hole in the ground and finding out my insurance doesn't cover poorly designed Droid X phones, Verizon says F you we don't care that you pay $300 a month for your service, we don't care that you have been with Verizon for 15 years, we don't care that we sell phones that we know don't work, we don't care that we know your phone won't last as long as your contract, we want more and more and more of your money. $550 for a new phone. Aren't they nice? The phone is now at a repair store and if they can repair it I will wait till my contract ends and dump Verizon. read more