Good experience. My phone was repaired in a 2 hour time frame. I would recommend. Very friendly staff

Formal Complaint filed with Better Business Bureau. Ill be talking to my lawyer later today. Don't give this business your money. Walked into business today. They refused to fix the failed cellphone. After a few weeks of use the $400 pixel 6 pro screen fails conveniently after the 14 day trial period and we're on vacation! read more

Very grateful to Angelo at CE for fixing my broken screen. It was repaired within an hour and I'm so grateful. Thank you again for great customer service and fixing my device. Highly recommend read more

I bought 2 new-to-me used phones here in Dec 2023. One was a backup that I've never used because the other one - a Pixl - operated fine. However, I ended up not liking the Pixl for various reasons, but it took almost a year - until Oct 2024 - for me to find the time to return to the store, sell it back to them, and buy a Samsung. Angelo assisted me in 2023 and Kevin in 2024. In both situations, the service was great. They transferred all my data with no issues whatsoever, explained along the way what they were doing, kept me posted on the transfer progress, and let me check things out before wiping clean the old phones. Both experiences were positive, and I am a happy and satisfied customer. Jan L. read more

5 +++. Very respectful, intelligent manners from Angelo and all shop staff. Asked for and received involved counsel on decision factors of upgrading my iphone 11 to an iphone 13 pro instead of 14 pro as I had first thought from my online research. A human perspective to guide me through the various choices and their consequences represented significant value in the interaction---for me, a 13 pro served all my purposes I had assumed I needed from a 14 pro, so I went with the 13 pro. I am not tech-savvy enough to appreciate all the advances of later models but frankly do not do enough with my phone to warrant a 14-15-16; hopefully I will move up the learning curve. Had been ruminating on the decision for over a year but was at a loss on how to pull trigger for want of patient guidance. Familiar with Cellular Exchange for years driving by; this was my first visit. I believe perhaps more important than the buy-sell business function is the ability to diagnose and repair. I also generally believe that a shop which can service what they sell is far more likely to have deep knowledge about their specialty. Total satisfaction; look forward to returning. read more

Angelo and his entire staff have saved me hundreds (+) of dollars with their integrity, expert service and advice. I have been going to this store for years for repairs and a replacement phone. I now live in Southern Colorado but when my i-phone battery was failing I brought it here. I knew they would have an honest opinion on repair/replace and prompt service. Kevin remembered my calling and knowing I was on a tight time frame took care of me quickly. Great business! read more

I wish I could give 20 stars. I broke my phone and got the screen replaced here in november. I broke it again yesterday and went in. They fixed it in 30 min and even taped up my back that was shattered. Everyone was so nice and explained everything without sounding condescending. Good prices, good owner, and I'm pretty sure it's a local business (if not then a small one) and that's always better. read more

I just wanted to give a special thanks to the amazing staff at cellular exchange. I had a used iPhone 14 Pro that no one could fix. It didn't need any physical fixing. It was just stuck with an eSIM from a prior service. I have taken this phone to several people For more than a year and no one could solve it. Until Angelo tried several options until he found a solution. My phone now is able to be activated and has zero issues. I highly recommend using these guys for any cell phone repairs or if you just need to buy a used phone for any carrier. read more

Amazing service! Only took 30-minutes and I was sent on my way. They even gave me a free screen saver. Go see them!

THESE GUYS ARE AMAZING!! I took my boyfriend's phone in for a new battery and they said it would take an hour, it took them 40 minutes!! No one else had the battery in stock either or could get it fixed for at least a week. They are such nice people and have a wide selection of electronics that are VERY reasonably priced. Absolutely recommend you take any devices here to be fixed or exchanged. THANK YOU GUYS SO MUCH!! read more

Angelo and Kevin were excellent!! They are true to their reputation of a business of 20 years!! Such great guys, and very professional. Very happy with their service... they fixed the screen on my old phone! Reasonably priced... HIGHLY recommend! Thank you! Michelle read more

Some how this store has a way of removing negative reviews. Long story, they owe me almost $300, sold an i13 phone to me, it was crap, returned it the next day to only find out no refunds. I am still using myi10 phone. They get $300, the i13 cost $500+, and the i13 phone back. Took me 4 extra trips back to the store to get everything straightened on my i10 after they left out the SIM card etc. out due to their incompetence, and I kept my i10 phone which out performed the i13 they tried to sell. My original i10 is working great even after they replaced the screen and theat new screen cracked after 3 weeks. After it broke, I went to The Fix for this screen repair, in and out in 15 minutes and they did not need my pw! Previous 1 star review was on 12/18/24. See if you can find that, I cannot If these guys were really business people they would refund my money and I will sing them praises on their honesty. If $300 means so much to them then hopefully these negative reviews, this is the third as they can remove reviews, will cost them much more then $300. SHOPPER BEWARE ! read more

Needed a new phone case for an iPhone SE. Apparently this model is not a simple fix. Cellular did a great job recycling a previously used case in great condition. Quick and economical! 5 stars! read more

My son left his Samsung Galaxy A32 outside on our back patio table and our coonhound puppy found it and chewed through the case, shattering the screen. The first phone repair shop we called couldn't help us so we called Cellular Exchange. The guy my husband spoke to told us it would be about a $150 repair (this is what we were quoted by other places, give or take $20) and that due to the model's screen, our fingerprint ID wouldn't work again. We went up there a few hours later, paid the same price we had been quoted on the phone and were told he'd be done with the repair in an hour. Came back in an hour and the phone looked brand new. The repairman (unfortunately I didn't get his name) was very friendly to my son, my husband and I, did the work he promised for the price he promised. read more

Cellular Exchange - Good as new! Should have taken a before pic of the shattered screen. - Mobile Phones Near Me - Arvada, Colorado

If your looking for phenomenal work, amazing customer service and just overall amazing results come check out Cellular Exchange!!! Angelo was nothing short of perfect, truly an amazing dude just very down to earth and professional I called this morning (3-17-23) and he gave my my price and boom I was in and out of there in less than an hour with a brand new phone so I say If you want 10/10 service definitely check this spot out read more

Great guys In here. I went in with a destroyed screen and they had a fixed new one ready in under 30 minutes. It was cheaper than their competition and the service here was off the charts. Highly recommend. read more

In this modern day, most of us are ruled by our electronic devices. Especially our cell phones. They are our link to the world. Phone calls, texts, emails, road map directions, camera, music player, video conferencing, what ever you use it for, most people would say they are lost without it. When it was time to update my faithful companion I came here because of the friendly customer service, good prices, and the fact that they will take your old phone as a trade in (as long as it's not broken). After a quick exchange, I left with a new 5G cell phone that's blazingly fast and I'm happy. read more

Honest, caring, in touch with you as a customer. We have purchased refurbished cell phones here for several years. I have no reservations sending friends, business contacts, even strangers here. The service what they sell, help you transfer your data. And each phone comes with a warranty. Father, son family business, and purchasing there, you become family. read more

I took my iPhone 6s+ here to have the screen replaced...I should have checked the reviews first. Everything seemed wonderful, at first. The price was fair and the service was done in less than half an hour. Once home I realized the ear speaker was no longer working, meaning I had to put my phone on speaker to hear anything while making a call. I called within 30 minutes of leaving the store and the guy who did the repair got defensive when I mentioned the speaker was no longer working. He insisted that it was damaged before I took it in and stated that he hadn't even gone near the speaker while replacing the screen. I mentioned that it was working when I took it in and he said he'd look at it, but he could already tell me that I was going to need to replace it, which was going to require additional costs. I'm like, um....okay? I decided to check the reviews at this point and decided I'd be better off to just have someone else check out the problem with the speaker. I found a mobile repair person who came to my house the following day. I watched as he carefully took my phone apart and opened the cover for the speaker/camera area. He pulled out the speaker with its connecting wiring that attaches to the speaker, camera, and some other component. After looking at it, the new repair person showed me how the original circuitry had been replaced with an aftermarket part . The way he knew this was because the aftermarket part had Chinese lettering printed on it in white . Meaning: obviously the guy at cellular exchange replaced this part, for whatever reason. Maybe he takes good parts from phones and doubles his profit by getting people to come back and buy their original part back... Maybe he just damaged it somehow while replacing the screen on my phone and lied to me about it... Either way, the way they handle business is dishonest. read more

Cellular Exchange - Mobile Phones Near Me - Arvada, Colorado

Fast friendly service.. they have been here for years!! They also gave me 20$ more than the exchange place down the street for my iPhone.. also they are waaaaay cheaper than the T-Mobile store... I just purchased an iPhone 13 for 780$ at T-Mobile down the street. They had the same phone for 545$ check these guys out before you buy a phone! They will definitely save you money read more

Kinda tricked me. Got a phone with very little memory. Wouldn't take the phone back. No big deal, just never buying again from this guy.

OMG avoid this place at all costs! They are dishonest and a TOTAL rip off. We bought a phone here and WITHIN DAYS, we went back because it was not working properly. We asked for a new phone. They told us it was a battery and pretended to "fix" it but the problem persisted. We went back a second and third time only to be told it was now "fixed". Each time it was not. Each time we asked for a new phone because they have some guarantee that isn't worth a thing. They kept telling us they fixed it. Finally, we brought it in and demanded a new phone. They told us that we were past our guarantee period. OMG you can't be serious! They are dishonest and don't guarantee the JUNK that they sell. STAY AWAY FROM THIS TOTAL RIPOFF. read more

So, my phone died after a few years of being dropped everywhere, rained on and left outside in the hot sun. It simply went blank, no way to enter a pass code. It was his time. I went back to Cellular Exchange to find Angelo, again . He has helped my husband and i to find just the right phone for us. Not the most expensive, not the cheapest or fancier but THE RIGHT CELL PHONE for my husband and myself. This is the 4th phone we have bought from this store. And he also fixed our screens a couple of times for a lot less then the other stores. Angelo is still the most helpful and kind man, he took his time to help me choose, transfer data and set up my new phone just right. There was no pressure, and no rush. I went home with the perfect phone for me. Of course we are both big fans of this business. In a world too busy for anything, it is a nice change to find such a personable place and person. Thank you Angelo. lorena in Nederland:) read more

TL;DR - DO NOT BRING YOUR PHONE HERE TO BE REPAIRED!!!!! While my original opinion of those company was initially positive, they fixed my S7 battery (or so it appeared) as they should have, what they didn't do is use quality parts. After 3 months, the back of my galaxy S7 started bulging out, being held together merely by the Otterbox case itself, with the life of the battery in question after the second month. Since I can clearly see the nature of this company's customer service practices are combative and not helpful, based on other Yelpers experiences, I don't expect to return to complain to them to make it right as they'll tell me that they did the work without a warranty, so I'll just warn off any other people from coming here for service. It's not worth your time and energy to spend 70 bucks to replace your battery when quality is so terrible. This battery only holds a charge of 1 hour after 4 months, which is truly the saddest part of all. Additionally, the battery is now bulging out of the case, splitting the back of the phone off of the chassis. I would not come back to this company with my business ever again. They charged me 70 dollars to replace my s7 battery, after the fact I noticed their website quotes a price of 50. So how is it if a business is working on your phone and damages it, it's the customers fault? No customer should ever be at fault for the repair of their phone, ever! There are other more reputable options (ubreakifix, cpr (cell phone repair), etc) to replace your phone parts which I would hope would treat their defects / issues with a lot more responsiveness and a desire to keep their customers happy, rather than hide behind a "you signed a waiver" attitude. It's never a good idea to fight with your customers, it's not a winning strategy on any level for your business. Avoid this business like the plague. read more

Don't come here... read the reviews first. Terrible customer service with false promises on their ads. AVOID THIS PLACE

They gave us great service. He was very kind and helped us quickly and efficiently. We called and they were also very nice on the phone. read more

Very reliable honest and trustworthy I have never been dissatisfied or disappointed with the service I have come here for years and they have always been legit. Thank you, Michelle R. Imbraguglio read more

Do NOT, I repeat, DO NOT bring your phone here for a repair. I'm only giving 2 stars because they DID fix my shattered screen. But, in doing so they lost the gasket that holds the proximity sensor in place, so any time I made a call, the screen went black and I couldn't interact with my phone at all, including hanging up. The crappy part of this is that they make you sign a disclaimer that basically says if they break something while they're fixing your phone, they don't HAVE to do anything about it. I brought it back in after I called and they told me they'd take a look at it because it was still under warranty. Great. They then told me that they couldn't fix it. That they'd tried for a couple of hours and didn't have any luck. They also told me that "it didn't work, but it doesn't look like it's broken". I didn't understand that at the time. I then took said phone to another repair shop, who told me that the reason it wasn't working right was that the gasket that was supposed to hold the sensor in place had been replaced with one that wasn't for my phone. (I should mention THESE People were able to fix my phone) So one of two things happened: 1-they lost the gasket when they were fixing the screen and tried to replace it with a part that wasn't right. Then, when I brought it back, they pretended they didn't know why it wasn't working 2-they lost the gasket while they were fixing my screen and tried to replace it with the wrong part when I brought it back Either way, someone either wasn't telling me the truth or they weren't knowledgeable enough to know they'd tried to fix it with the wrong part. Don't give these people your money read more

My daughter brought her phone in here for a screen replacement. He phone worked fine, but the screen was shattered. Once they replaced the screen, her phone did not work properly. She went in for a refund, which they did not want to give her, but clearly states on the receipt that you have 30 days. After a bit of back and forth, they agreed to put "her old" screen back on & refunded her money. Of course, it was not her old screen, but another random damaged screen. The phone was even worse than before, completely unusable, which was no surprise. Took the phone to Apple, which I should have done in the first place, and the phone is now like new. Save yourself the time, energy & frustration....AVOID this place! read more

I had a cracked iPhone and needed it fixed ASAP. I called in for a quote, which was the lowest price I found, and they said they could have it fixed within 20 min. So I brought it over, went to the store for a few min, came back and it was fixed perfectly. Not sure why they have low reviews, but I loved my experience. read more

We have bought two used iPhones here over about six months. Rob helped us and is very knowledgeable. Nice selection, fair prices. And he switched over our service, backed everything up, got it all working great. Even gave us a trade in on a much older iPhone. And free bottles of water while we waited. The store is very clean and neat and they carry a lot of accessories too. read more

My iPhone 6 Plus wouldnt do anything when I was touching the screen so I went here. I was helped by Javier Jaimes he told me that iPhone 6 Plus this happens all the time. I still wanted to try a new screen and he did not hesitate to help. The phone worked for an hour and then did the same thing. The next day I took it back and Javier helped me again. He gave me the full money back in store credit so I could buy another phone from there. I picked out the S 5 and I didn't have to pay anything extra. When I went to my truck I started thinking I wanted to have a better phone so I went back in and asked if I could trade it for another and again no hesitation he went right back to work. Now I have a 6s and couldn't be happier! Thanks Javier for great coustomer support! read more

Excellent service!! Just walked in with a shattered 6s+ screen and it was fixed in 10 minutes. They were fast, friendly, and the most affordable around. Would def go back! read more

Very helpful and price is average. Not a great deal but not a bad deal either. I can customer service is exceptional Satisfied Customer read more

Do not shop here, do not sell here, do not walk in the door. I wish I had never walked in the door of this business. I purchased a used cell phone here. The phone never worked right and had a 14 day warranty. Returned for another phone, this phone did not charge over usb, waste of time; returned for another phone. This phone does not have a working antennae; returned. The last phone shuts itself off and does not work correctly. You cannot get refunds here! They will keep giving you shitty phones over and over again. Do not waste your time here. You will get ripped off and you will make more problems than you will solve. read more

I have been here a few times and I'm not blown away . Their store is incredibly small ..You would think they would offer a WIDE selection of phones and well.. they don't . I guess I'm especially lucky being a sprint customer, they have seriously 5 phones available. The ones they have are old..and they want so much money for them . They have a large selection of flashed phones..but whats the point? You can't have all the functions you would by just getting a used phone..and by the way I bought this crap phone for 150 bucks and it sucks! Never gonna make that mistake again. You can do better on craigslist which is most likely where I will go if I just need an extra phone. I don't recommend going here. read more

This place is a joke! My husband bought a $360 LG2 on friday. It hasnt worked all weekend they said we could return it up to 14 days after purchase.. went today to return it and they wouldnt let us. Said it was exchange only. They wouldnt even help us the "manager" said no exceptions "we serve a million people we cant please everyone" he yelled at me argued with me and was very rude! Definitely deserves a BBB complaint! read more

I've done business with Cellular Exchange for many years now. Never have I once had a problem with their services. Being that I have two daughters, I've had all types of phones repaired and purchased here. Nothing but the highest quality of customer service. Honestly, the phone prices I paid here were the best (trust me I shopped around) . I've dropped my phone in water, my speaker broke on another phone etc. Phone repair was quicker than I expected and always correct. Honestly, Cellular Exchange is the only phone store I will go to for all of my cell phone needs. I highly recommend this business to all of my family and friends. read more

Looking for scrap components and treated like crap. Told me we use all the parts from scrap phones, which is to say 'GO AWAY'. Never asked what I wanted or would pay read more

Extremely SHADY operation!! Will never purchase anything from this company again. Spent $400 on a phone. 3 weeks after purchase, the speaker went out on the phone. Their return policy is a joke! "14 Day Warranty, No Refunds, Exchange Only" Spent another $75 getting the speaker fixed elsewhere, where customer service was hands down 5 star. Should have went with my gut and purchased a Certified Refurbished phone through Amazon, whose warranty is 90 day vs 14 day with Cellular Exchange. read more