This metro is by far the best one I have been to the customer service is always amazing when I go in, kumar is every helpful and understanding. read more

Stopped off to pay a bill today and found them closed again in the middle of the day (1:00 PM). Don't expect the store to be open during their posted hours (weekends or weekdays), but do expect to wait half an hour or more while they chat with the neighborhood denizens about their financial situations. read more

HORRIBLE! I had my phone stolen around Sept 11 I bought a new one Sept 14th at Walmart that is a metro PCs phone . I have been trying to get my service switched over to the new phone sense Sept 16th and no one has been able to do that tell tonight Sept 22nd 2025 .First of all the male employee not Mike the other Indian guy sold me a phone I didn't want and put it in a Samsung box activated it and I get home realized it was a moto g 2025 not the Samsung A16. He pulled a fast one on me, I did call CS about the issue but they were no help said I needed to go back to the store I got the phone I do not have transportation right now so it's hard to pick up and just go. I dealt with the moto g. For over a week I have been going back and forth to their stores and dealing with customer service daily multiple times on the phone I have gone to five stores three include the store that I'm speaking about that happens to be the closest to me. I go there for them to by pass my security code that I can't receive I have no service it takes 2 employees the one whose name I do not know and the other one is Mike I actually dealt with Mike on two separate occasions and I dealt with the other one the day I signed up for Metro and again last Friday.. I just paid my bill on the 11th of $65 they wanted $18 for a new SIMs card and $27 to switch phones unbelievable and I haven't even had service for most of the month so they're supposed to put in my information so that we can bypass the code and they can send it to my email customer service MetroPCS customer service can which never got done so I not only make one trip to that store today but true both consisting of over an hour long Mike the guy who is helping me again tells me my phone is locked to T-Mobile and they can't activate my phone but CS on line is saying different so again this guy Mike writes down my security questions there's three of them and sends me on my way I get home I go to call customer service and my email address which was there I don't know what happened to it it's still not there so they can't send me a code so I have to go back to the store so they can bypass my account again now I've been doing this now for over a week nobody can seem to get it right finally tonight the 22nd of September I have service until midnight because they want to charge me $21 after I paid for two sims cards which is $36 and I paid a $65 bill and they're sweating their $21 so they're turning my service back off again at midnight for not paying the $21 I specifically told them when I went in there that I did not have the money to transfer the phones I did not get paid till the and Mike decided to go ahead and do his thing anyway so now I have paid for a month worth of service and I've had service not even 24 hours because it just got turned on after 8:00 p.m. and it's going to be shut back off again at midnight for $21 unbelievable Mike the rep in the store didn't even know what he was doing he called his boss he called his coworker he had to call MetroPCS customer service multiple times so how was I supposed to know what I'm doing if that's his job and he can't even do it and then he proceeds on and then he proceeds to tell me that I owe $21 or my service will be shut off I call customer service and I tell customer service everything that I've gone through actually I spoke to billing I told him I've been without service for over a week and I know they can tell they know when I used the service the last time and he tells me that they have to go by the notes which show that I switched the phone over on the 19th yet I have all the SIMs cards I have all the codes that they gave me I can verify everything but they said they would only give me 3 days credited to my account and get this a whole $5 do you believe it and I haven't had service like I said almost the whole month and I've given them $65 plus I have paid for two sims cards that did not even end up being used because they need their $21 I will never deal with Metro PCS ever again they are crooked they are dishonest and they don't give a crap about their customers they made that very clear. read more

Went to get a new phone, had to wait while I THOUGHT girl was helping another customer, since they were speaking Spanish I thought "that's surely helpful with all the refugee's, etc. there are, to have someone bilingual." UNTILL figured out, NOPE, not bilingual, ONLY speaks Spanish & it wasn't even a customer it was her friend!!! So not awesome!!! Of course she couldn't 'really' help me, when she eventually acknowledged me between talking away with her friend. read more

My mom is a customer here and has continuously had problems with this specific Metro location. Today she went in to get her service switched from an old phone to a newer one. To begin the person running the store was 30 minutes late to opening. Once the store employee went inside she still made my mom wait outside for 10 minutes so she could do "inventory". Once she let me my mom in she couldn't help my mom at all because she didn't speak English and no one else was in the store to help with communication. They tried using google translate which didn't help much and the lady tried to tell my mom in order to get her service switched to a new phone she would need to open up a new line. So she didn't even know how to do her job. Absolutely DO NOT recommend anyone go to this location. Extremely unprofessional. read more

Liliana was extremely helpful and considerate. I bought a new Motorola and I'm very pleased with it. So much so, that my guy got one too! Thank you for being so kind Liliana. We will be back to this store. read more