I went to get a new phone and their products. I spent about an hour and I ordered a new phone, internet, and data. As I was checking out they asked for a photo ID. I don't have a driver's license, I provided my Passport Card. They refused to accept my passport. Complete morons. read more

No one knew how to order a new phone. Incompetent sales staff couldn't follow simple instructions. They kept blaming system saying it didn't work... store manager was incompetent also read more

Simply went in to have a glass screen protector installed on my new iPhone. The employee Jose helped out big time !!! greeted me upon entry and asked what I needed assistance with. Great job on the installation ! Had me in and out within a couple minutes. Thank you !! read more

Everyone was so patient with me and offered their best customer service as I had questions about my service and new promotions that I qualified under my account. Id like to shout out Rebeca who provided her knowledge and experience to help me save money while communicating to me about an upgrade. Supper pretty and sweet girl who helped me as soon as it was my turn. Truth is she was eager to make me satisfied with my service this whole staff is properly professional. Thank you for your service ! read more

BE AWARE! When I walked in for new devices I was quoted 450/500 for two downgrades and that was BEFORE activation fees and taxes the lady in the wheel chair and the gentleman behind the counter were "playing with the numbers" and I said never mind, went to a different T-Mobile walked out with two devices for 139.99 down. So why did this T-Mobile charge me this much? Bad attitude, smart remarks, "plays with numbers" and a terrible experience go to the T-Mobile in Lakewood on alameda, better service, better people, and better experience. This place needs to do better read more

I initially went to another T-Mobile store that was pretty mediocre and I never felt like I was getting a straight answer, or even a correct one for that matter. I've stopped by here twice and everybody I've interacted with here was friendly, professional, and knowledgeable. I would highly recommend coming here for any of your T-mobile related needs! read more

p swapping our phones putting the wrong number on the wrong colored phone. To this day I get calls asking for my mom. Or messages FROM THE COMPANY ITSELF for our monthly payment on my phone. Even after consulting guest services with the issue. Months later my mom calls to put insurance on my phone, as the kid. She wanted me to have insurance, i am more likely to have an incident. Couple years later my iphone breaks, thinking i have insurance i go in to get a replacement. To find out they put insurance on the wrong phone, well because they still had the lines mixed up. Now i have to pay off my old phone, put a down payment on a new phone. And they won't even let me trade in the old phone because it can not be turned off, because it is broken. And then, cherry on the cake here. They give me a defective device, and it takes weeks of going in telling them it isn't working, for them to finally replace it. This company absolutely sucks, no wireless company should cause you this much stress. read more

Stopped by this T-Mobile store at 5455-A Wadsworth Bypass looking to add my grandson's phone onto our plan and was greeted by stellar customer service representative Rudy as we walked through the door. Like poetry in motion Rudy quickly assessed our situation and after verifying my account, gave us the information needed to get the phone identified as needing to be unlocked from another carrier. While in the store I spied a plantronics Bluetooth that was the perfect accessory for my iPhone. Rudy hooked me up with a discount and placed purchase on my account interest free! Another positive interaction with my T-Mobile network! Keep up the great work and keep hiring energetic professionals like Rudy! FIVE STAR SHAKA SERVICE! MAHALO! / read more

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Everyone is so nice and showed patience with me. They answered any questions I had and made sure I understood everything before I leave

EDIT: My 100+ star rating and review of Jacob D ABSOLUTELY still stands!! However... I cannot in good conscience, not take three stars away from the store due to the incredibly nasty horrible clearly hates her life and takes it out on your customers lump of lunacy that I am unable to name, so as not to sully someone else's name. Now, I'm not 100% sure what her name is as the nasty creature absolutely refused to give me her name prior to her hanging up on me for asking for it because she was just being so incredibly rude and nasty for absolutely no reason when nobody called to talk to her at all anyway. However, it's not that hard to figure out when she's the only female I've ever seen there, so yeah but I believe Chris from the corporate headquarters in Washington, will be calling to discuss that with Jake, the manager in the store and hopefully give Jacob D some praise so that's out of my hands. But let's not forget that I still come to that store so I'd love to see you be as nasty as you are on the phone when you can hang up to me in person Sweetheart it won't bode as well for you. Trust. If for some horrible reason, I got her name wrong and were to implicate a girl & it's not that nasty troll, I would feel horrible. One that's not sure a horrible energy vampire as is the only female employee I've ever seen there. So absolutely still go to the store. Make sure you see Jacob D! Jake the manager seems nice and the other boys seem perky and nice as well but I haven't had any interaction with them, so I can't give an accurate review on anyone else. I will say you should ABSOLUTELY stay as far away from the female that works there as Possible!! Oh, you'll notice her, cause she's the only one whom is usually sitting down while everyone else in the store is helping customers she's pretty easy to spot, easier to avoid, as she's clearly not trying to be forced do her job unless she ABSOLUTELY HAS to! I mean, that is when she's actually in the store pretending to work, instead of you know making her three hour runs to Costco while she's on the clock, getting her personal shopping out-of-the-way for the evening, of course. Yeah, the thing is I'm really really observant so you definitely picked the wrong bitch to be so nasty to, for no reason, cause I definitely could've given you a reason if you'd asked, bad decision making. You're just lucky. Jacob D is so amazing that I didn't put on 15 of my friends, YouTube channels that are monetized to go to Verizon instead. Literally Jacob D saved that whole store. If I were you I would thank him, buy him lunch maybe don't be so nasty to him or I know, & this is really out there , but maybe not be a bitch to your customers either, you know, considering it's their purchasing products there that pays your bills. I'd say good luck to you, but I don't see a bright future in your path, so I'll say I hope you get the life you deserve I'll let karma sort it out... I also hope you stay away from Jacob D, so the negativity that's breeding off of you doesn't somehow end up getting any of it on him. Jacob, I am so sorry that she put me in a position where I told her if she refused to give me her name I'd have to contact corporate & her response to that was "if need anything further dial 611.", if you force my hand I follow through. I tried to do a separate review, so her issues wouldn't be associated w/your above & beyond attitude, but it wouldn't let me. ORIGINAL POST: If you're a T-Mobile customer or plan to be and need to visit a store in person, THIS is the store you want but ONLY if you ask for Jacob D to assist you!! Jacob D is literally the most AMAZING representative T-Mobile has on their team, I've been w/them about 10 years & Jacob D has in the three times he's assisted me (after the first time, I go out of my way to go to this store, when he's working, cause he's that fn good at his job!!) been a literal ray of sunshine, he smile's from ear to ear which is super contagious, his happiness will make you all happy too! But even as clearly great of a human as he is to speak w/he's even better at getting your questions answered, your account fixed, or started, he's a little T-Mobile God w/vast knowledge beyond his years!! He should be training for the corporate so that he can bring his incredible knowledge & customer service to the nation!! Seriously though, he deserves at least a raise & a solid promotion!! Keep killin the game Jacob D!! read more

We should have stopped here first. After a awful experience at the store in Arvada off 64th and Ward (See my review there) Romeo ordered the exact phone I was looking for. Even though the rep at the other store said it wasn't available anywhere for any price! This store is very busy but they took care of me quickly and easily! read more

Me and my husband walked in to look at new devices and were interested in new iPhones. We were greeted by a lady in a wheelchair and a gentleman behind the counter. The lady in the wheel chair was extremely rude and had an attitude because of this me and my husband will be spending our money else where read more

The entire staff was very patient and helpful! We had a confusing situation switching carriers and one of the girls was very patient and worked quick and efficiently. read more

Liz helped me dispute a charge and called customer support. She was on the line for 15 min and ultimately helped me gain my refund. Thanks to her I was able to get this solved after Calling customer support 4 times. read more

T-Mobile at 5455 Wadsworth, Arvada, CO - Steph: Patient, persistent, kind, skillful, understanding...helped with an exchange for a crushed phone and transfer of data to the new phone. It was not easy, because the crushed phone was psychotic and did not communicate rationally, at all. And I am an 80 year-old technodunce. Thank you! read more

Rude, unhelpful and not knowledgeable employees. I'm not sure what else to say. Think twice about going here for help with your phone.

Bad service and dont value medical exemption,dont waste your time.

Wish I could give it 0 stars. The manager was literally horrible I wouldn't hire him to pick up trash let alone manage a store. Couldn't of had a worse experience literally go anywhere else read more

There is no comfortable place to sit while you waiting. We waited 30 minutes as they were very busy. the staff were knowledgeable and very pleasant to work with. Minimal paperwork. Yea. read more

I was Promised a free phone on a promotion they charged me $400 for it. I have called 18 times I was told on three occasions I would receive a credit for the balance, now the store manager of THIS location has told me that unless I recorded the employee telling me that it would be free they will keep my money. THIS store stole $400 bucks from me. I have no recourse cause they don't care about BBB since they already score an F and I didn't record the sales person. read more

Other than colen,this store has gone downhill,2 yrs ago,great store,great customer service,someone ALWAYS takes your name,now,lucky to get attention of clerk,even after that,(your problems will be fixed if you upgrade,upsell my life,not when I need service,again,$ over customer. Not recommended store,find a corporate store. read more

This is an awesome place to do business with. The staff is the best I've dealt with so far. Thank you Rudy I appreciate everything you did for me and my family. This is my new location. read more

I was having major issues with my T-Mobile Hot Spot data account. I spent hours on the phone with T-Mobile customer service without a resolution. Eric not only solved my issues, I now have exactly the data service I need and everything is working great! His actions and the results were far above my expectations. Thank you! read more

Great service with the sync drive. Had some issues with it and we figured out what was going on after an hour. My shit works so I'm happy.

Manager and salesperson were both very service-oriented, technically skilled, and good communicators.

Salesperson lies about payments made, lies when selling you a phone that he guarantees will get good covereage; overcharging the price of the phone by 200%, which I didn;t find out until I got home. Once you walk out with it, you own it! Store employees argue and try to refuse refunds when you are allowed them. Was speaking to a cust svc rep about my bill when this rude lady customer butted in wanting to know why she had to wait so long and demanded immediate service. Rather than have her wait, like the other people were, they told me to sit back down and wait while they took care of her. TMobile in general is the most horrid phone service out there. If there was ever a class action lawsuit, I would jump on the band wagon without hesitation. read more

Awful. The salespeople are bored. Mine knows nothing, and cares even less. They all seem the same. I gave it 1 star for location.

Don't even bother with this place. Liars. I've had t-mobile for at least 4 years without a problem until the dudes at this store. I walked in at 8/23 to purchase a phone that i found at best buy for half the price, they guy asked why i was buying it elsewhere like he could have helped but didn't offer a price match or anything. He simply stated that if we leave, go get the exact phone elsewhere, come all the way back that he could then help me. Seemed like a poor attempt to keep a sale, but i'm not quick to judge. The new phone I was about to purchase requires a slightly smaller sim card than my current one so all i need is my info transferred. the guys in the store said they could do that in approx 10 mins. I came back today after purchasing the phone at best buy. the sign on the front of the store which is right next to the entrance states the store closes at 6. I arrive at 5:15pm and everything is shut down. I thought maybe if i knock they could squeeze my sim card transfer in. When i knocked someone looked around the corner, then came out to the store floor and pretended to ignore me. it was obnoxious. i kept knocking and finally another guy from the back had to come out and shew me away because they "were closed". HOW DO YOU EXPECT TO GET ANY BUSINESS WHEN YOUR CLOSED DURING YOUR OPEN HOURS??? This location is a terrible example of the t-mobile company as a whole and a flaw I hope they soon rid us of. If any of the employees from the store read this, I hope your fired. You give t-mobile a bad name. read more