Rich had amazing customer service! He explained everything to me and helped me find the perfect…read morephone and plan. He even was kind enough to let my daughter play on an iPad to keep her entertained! Highly recommend you go to see him if your in need of a new phone!

Martina Nugent helped my husband and I with new phones. She was extremely thorough and pleasant to…read morework with. We hope she will stay at this location as we plan on requesting her when we next need phone assistance. She has gone above and beyond our expectations regarding customer service.

Terrible service and very unfriendly. Signed us up for the wrong (more expensive) plan even though…read moreI showed them the printout of the plan we wanted; I had to call T-Mobile and get that fixed after we got home. We had to push for both of us to be authorized users on the account and to set us up on the auto-pay. They encouraged us to swap up our phones because "unlocking AT&T could take up to 48 hrs" - a lie. My husband had company phones switched with all carriers including AT&T as part of his job at the company where he worked, never true. After we declined the phone upgrades, the AT&T unlocks happened almost immediately, imagine that. Definitely no "welcome to T-Mobile" or "thanks for coming in". Go to a different T-Mobile, not this one!

Like someone said, "These people are unbelievable!" I went in to switch to TMobile at this store…read more After treating me and my son like we were committing a crime, the girl announced she couldn't give me the 5G upgrade deal because my phone had water damage. Knowing that was impossible (phone hasn't even been close to water) I booked a session at the Apple store to confirm the phone was in perfect condition. Phone passed with flying colors. I was able to use the TMobile deal as a lever to make ATT match the offer. More lost business because lil miss unsupervised didn't want to do any work.

I highly recommend Nerdphone. The customer service is amazing. It is hard to find such good…read morecustomer service for a phone system. When you need help, you can speak with a human who is awesome....for us, the human was always the same guy, Colin. Their customer service is what sets them apart. Also, their price is very competitive, maybe even the best price out there.

Great product, great price and outstanding customer service. Colin has always been very helpful…read more I've already referred NerdPhone to several friends and clients and will continue to do so.

welcomed in as soon as I entered the store! Knowledgable and patient personal !…read more I was very appreciative of their kind service . I would highly recommend this store.

This is the worst store that t-mobile has. I had received a replacement phone from another store,…read morebut was no longer wanting the replacement phone. I physically went into the store asking if I can just drop it off and have them update the status. They told me to go to UPS (as they apparently don't track inventory) to ship the phone back which I did. This was 3 weeks ago. Turns out I'm still getting charged for the replacement phone. The manager of this store hires people with LOW IQ. I highly suggest avoiding this store and finding one with employees with proper training. They don't know anything!