I have litterally been waiting for an hour for help and there ads two clerks just socializing while half helping one customer. in the entire hour I've been here I've seen that all the clerks have been helping the same people all day. the other clerks are just standing around not doing anything. and if that wasn't enough when I got there the music was blasting so we turned it down and the clerk that was just standing around turned it right back up. I will never return to this store. read more

Verizon - The two clerks socializing and helping one customer. - Mobile Phones Near Me - Wheat Ridge, Colorado

I could not be happier with their service. I needed to upgrade my father's account and get him a new phone and, due to his illness, he was not able to come to the store with me. From the moment I walked in, Erick assured me that everything would be handled quickly and efficiently on my dad's account. James assisted me in getting everything switched over and handled the purchase and transfer of information in a timely and professional manner. During the process, the manager, Alex, came over to ensure that everything was being taken care of. Everyone was professional and even though they were able to help me -without my father being present at the store - I appreciate that they were concerned about the security of my dad's account. Since I did not have my power of attorney for my dad) with me, a quick phone call to my dad assured them that I was someone that could be trusted with his account and everything was taken care of very quickly. This was a positive and much appreciated visit. Thank you to Erick, Alex, and especially to James who did so much work on the account for me! read more

I had the absolute worst experience at this store. I personally dealt with Erick who is the store manager. I lost my phone and use it for work, so I needed one same day. I have Verizon's insurance plan so I went to get a replacement phone in the store. The rep I originally spoke with told me to call the insurance company and verify the replacement. When the insurance rep said "ok, let me speak to the store manager to finalize the replacement" the store manager refused. He actually hung up on the insurance rep and would not grant the replacement. My husband had a similar issue a few months back and was able to get a replacement phone in store same day. He went to a different Verizon store, so I knew it was possible. Several points were brought up to me by Erick. First of all, he explained the store no longer grants in store replacements because it was not profitable for the store. He explained their profits were more important than customer service. I have been a Verizon customer for over 10 years now and was offered no assistance. Secondly, a store associate told me I could try a pawn shop or GameStop next door if I really needed a phone that day. This floored me. After much back and forth I was offered a loaner phone to use until my phone arrived. I work for a tech company, and it is not easy to switch between phones. I attempted to use it for work the next day and it would not connect. Overall this was a unbelievably poorly managed situation. Erick informed me he has worked for Verizon for 10 years which is shocking considering the way he treats customers. I know you don't have much choice when it comes to Verizon stores, but avoid this one at all cost. read more

Eddie was quick to take my payment for a line I was deactivating due to a death in my family but couldn't help with deactivating it nor unlocking it. The things he told me to do didn't work, now I have been on hold with support for 112 minutes so far! read more

Horrible service. Funny how when I wanted to buy a verizon network extender they rushed to sell it to me but when it didn't work, they charged me $30 to restock and I have to wait 30 min to do it. Unreal read more

Verizon - Sums up my experience. - Mobile Phones Near Me - Wheat Ridge, Colorado

There are employees who I am sure could help but instead go around and socialize with other employees while I just stand here, when I first walked in I had to find someone to log me into they're waiting list, so fifteen minutes I still stand and they try not to look your way to avoid awkward eye contact, this will be my last time in this store All I needed was a car charger, pathetic customer service, read more

After dealing with T-Mobile, AT&T and the run around from both these companies it was such a breath of fresh air to get Tristan at the Verizon store. We were literally in the AT&T store next to this one and their primary goal was to sell us DirecTV -Like we're in here for phone's not cable I know you guys just got bought out. - But anyway Tristan was awsome explained every phone perfectly to someone that has a really good understanding on phones even opened my eyes. And now I've got a better phone for less money on a better network ( At&t did not work anywhere in the metro area for my business) for less money. Thanks bro, definitely sending friends and family here. read more

If I could give no stars I would. Hate coming here every time. Why does it always have to be difficult? read more

I am a bit surprised by all the poor reviews for this location. I had a pleasant experience and was quite impressed with the clerk. We needed to return a new smartphone that was defective. He replaced the phone with no hassle. He was patient and answered all of our questions. The store was busy, but we'll staffed. I would have no problem returning to this location. read more

I am a big fan of the iPhones, and have been for a long time. They do not have the best battery life, but they work really smoothly and well. Good apps. In fact, when my iPhone 5 had problems making calls with the sim card switched out multiple times, they were nice enough out of a courtesy to send me a new iPhone 5 for no charge. However, apparently about 1/4th of the new iPhone 5S devices out of the box show the wireless icon as if they WERE connected to a wi-fi, but they ARE NOT CONNECTED TO WI-FI. As a result, the new iPhone 5S used 5 GB of data in a single day when restoring from an iCloud backup (not kidding). We thought it was on Wi-Fi all day, but must have been using celluar data. It seems that a clearing of network settings made this better, but I am still suspicious. The Verizon folks at the store were not helpful in assisting the user to backup from iCloud. Hope you get this crappy problem resolved right away and train your employees better. read more

Went in to upgrade my phone to the new iPhone 6S. Phil, the manager, checked me in with a pleasant smile and friendly manners. The wait for assistance was a little long. There were many customers ahead of me, though, so I understand. Justin helped me with my upgrade. He was thorough about checking through my family's Verizon account, comparing prices for our plan, and explaining the different buying options for the iPhone. If you can request someone to help you, I highly suggest Justin: He has a great personality with an excellent sense of humor! He's both quick with his wit and his service. Walked away with the best deal and a shiny new iPhone 6S! read more

I had been with Verizon for 4 years. Sprint had a free phone offer so I switched. I canceled before the next Verizon due date. They charged me for the full plan even though I had no active phones with them. I spoke to a manager and told him I am disputing the bill and please send me the billing so we can discuss it. I received the bill showing I was being charged when my phones were not active. I received a collection call the day after getting the bill. As soon as he sent me the bill he turned me over to collections. After waiting on hold for an hour Verizon said they could not negotiate the bill because it was turned over to collections. Do not do business with Verizon! Verizon has no customer service, makes you wait for an hour to speak to the correct person, will do everything in their power to steal every dime they can from you. I will never do business with Verizon and I recommend you don't either! read more

This is the email I sent to the Group President for the Consumer Division after a terrible visit to the Verizon Store on Kipling today. Kenneth, As a longtime customer (over 20 years) and busy fellow executive, it is extremely frustrating to spend several hours of billable time trying to solve a simple issue. I purchased a screen cover for my son's phone (along with a few new phones and other accessories). It cracked. I went to the Verizon store as I had been told. They explained they were not a Verizon store but a reseller. We called the Verizon store nearest me from the Reseller's store. They confirmed that I should come to them to get my screen replaced. When I went in this evening, they explained that it was another company's product (ZAGG) and I would have to register, file a warranty, receive the product at my house, return to the store to have it installed. This is unacceptable and reminds me to get my service from Verizon and my products from the manufacturer. At my executive consulting rate, you cost me over $1,000 of time. Unacceptable. Had I purchased from ZAGG directly, my son would already have his replacement. If you represent a product, then service the product. As a final thought, I recall when I purchased the phone from that same Verizon store last December, that your associate told me I should buy the screen protector from him as it was the same warranty as ZAGG and all I would need to do is come in and they would replace it. I remain unimpressed and frustrated. I like your service and will never again purchase a product from your stores. Thought you would want to know. James read more

Definitely go somewhere else, I've been screwed over by this store, particularly JAMIL, TWICE!! It's like they intentionally train their employees to give you wrong information and have horrible customer service. 0/5 read more

I found the store to be very helpful again I'm sure it's who You deal with but our sales person was extremely helpful seem to go above and beyond and really want to make our visit meet all our needs. We bought a new phone he said everything up called into customer service and made sure our credits were done correctly read more

Be aware if you have unlimited data and are upgrading your phone you will lose unlimited data! I upgraded my wife's phone as a Christmas present and after she used the new phone for a week she started to get text messages staying she was about to go over on her data. I was never told by the salesman she would lose the unlimited and when I tried to contact the store they never returned my call. I called back and was placed on hold for over 17 minutes with no response! Terrible customer service!! You deserve negative stars ! The salesman I did speak to said " sorry there's nothing we can do " ! WANNA BET!? read more

I was told by this store that they would not sell me a phone without a physical copy of my social security card. I do not have one and am not going to get one for a requirement that I firmly believe is ridiculous. I even went in with a passport and a drivers license which was not good enough for them. Worse the employee 'helping' me treated me like less than a human being and with zero respect when I questioned this policy. He repeatedly said 'that means nothing to me' when confronted with the absurdity of the policy. I even asked if they would let me pay the entire 2 year contract up front and they flat refused. I can buy a house and a car without a physical social security card. In what universe does Verizon think this is really necessary for a credit check? Terrible store, terrible employees, terrible policy, and I waited 30 minutes to be refused service. Fantastic. Update: I wanted to update this review based on what I know now. The problem was that because my name was not an exact match with my SSN my credit check could not be run. In this situation the default Verizon policy is to ask for a social security card. However, their credit department doesn't actually need one. They just need something with your name and SSN on it to verify the information. It turns out that a copy of your W-2 is just fine as proof. I'm not sure what other documents they might accept but regardless you don't need a social security card. If a Verizon employee tries to tell you this it is wrong. I was ultimately helped by the executive customer service team (yes, that's actually a thing) which contacted me after emailing some of the customer service executives. They worked through this with me instead of treating me like they didn't want me as a customer. This in no way changes my rating of the store. They are still awful but it might help someone get a cell phone one day. read more

After being a customer for over 15+ years I am so extremely disappointed. I turned a phone in when Verizon was doing the great deal to turn an iphone 6 in and upgrade to the iPhone 7+. We went through the whole process they told me that the discount would start in a few months because it just takes that long. Well, I waited and now after 4 months they are telling me I never turned in my old phone?? What?? Now they say, you have no proof that you turned it in. And I don't so please beware of these deals. I am so mad right now And after all the years of paying them my hard earned money I am going to have to pay for another phone. I have had it. Verizon you might have good service but your customer service sucks. I hope people start getting smart and leaving you just like I will. read more

I don't understand why this store does not have enough seating for ALL their customers since all you do at this store is wait. Been here multiple times for various reasons and it's always at least an hour long wait. Also was told I would be charge $15 to change my number at the store but was free to do it on line. Really? The least you can do is take care of your "loyal" customers while they wait +45min. read more

This store is the worst. Went in to get a new phone for my mom. First they couldn't find our appointment. I had a screenshot, and a half hour later they were able to get us in. The guy helping us was the rudest most unhelpful person I have ever dealt with. Basically refused to talk to us about different models and prices. Finally we just left. The manager stood by and watched the entire thing. In a time when so many are out of work, Verizon should fire these 2 and find more capable people to represent their company. The managers name was Joshua King. read more

This is the worst store I've ever been in. When you walk in, you'll be immediately greeted by a very friendly representative who will take your name onto a clipboard, then just sit there and stare at you while you wait 45 minutes for your turn to get 'help' from someone else in the store. They don't have anyone working a register, so if you're just looking to, say, buy a new battery you still get the pleasure of waiting for 45 minutes while watching the sales reps fumble through trying to set up phone accounts with people. Jesus I hate cell phone salesmen. read more

Zero customer service! Spoke to the manager who couldn't care less about the feedback. Sarah was to busy on her phone and couldn't be bothered. This store continues to decline, it use to be busy, salespeople who were anxious to help, excited to upsell, without being pushy. Maybe upper management will see this and make some very necessary changes. read more

Seriously there was a reason for the 1 star. Customer service blows. I know it has been a year since I have been with them but I went in with my sister-in-law and they were just sooo unhelpful that if her mom wasn't paying her bill she should be switching to sprint right now. You guys seriously need to step up your game! read more

Fantastic customer service. My husband and I were helped by Joe who went above and beyond customer satisfaction. What made us happy was he really took the time and initiative to make us happy with our purchase. Thank you. read more

I needed to switch from ATT to Verizon because they had the best coverage in the area I was moving to. The sales rep I got, Mark Reyes was good and i got the plan I was looking for at a price competitive with ATT. I would give him four stars and the store two stars for an average of three stars. When I was at the store, weekday mid-morning, few customers were there. As I waited for a sales rep the store became packed. I noticed that there were a few employees that seemed to be just wandering. Maybe they had a function that was unclear to me but it was still annoying. If I ever need to go back in I'll try to make an appointment like ATT does. Also for any iphone owners, the Applecare protection plan is less expensive than the Verizon protection plan. read more

I wish I could write a positive review because other than this incident, I have been a pretty happy Verizon customer for many years. However, on this one occasion, I am VERY unhappy. The girl in this store sold me an Ellipsis pack, assuring me that I would have the same unlimited Internet service that I had from Century Link, so I cancelled my Century Link service. Well, Verizon does NOT have any kind of unlimited Internet service at all so when I got a message that I Ellipsis pack was at the end of its monthly allowance, I was shocked. Then, when I called Verizon, I was assured I would get a call back from the manager of this store, which never happened. DO NOT USE THIS STORE!!! read more

Went in to switch back to VZW after going to another carrier for a few months. Bought a new iPhone XS. Sales associate asked if I had anyone I would want to add to my account since they have a promo of buy one get one free. In this case it would be a $700 credit if I didn't want the iPhone 8 I said I wasn't sure. He told me I have 14 days to come back in and do that. I went in tonight 12 days later and was told the offer expired and they couldn't honor what I was told. As the sales associate helping me tonight was telling me this I looked down and in a plastic sign holder in front of the iPhone XS Max and iPhone XS is a sign that mentions the buy one get one or $700.00 credit towards another phone. I point that out to him. He quickly grabbed both signs and took them out back. He came back without them and said that deal expired. I asked to speak to the manager. Chris came over and held his ground. Never apologized. He said the signs had an expiration date. I asked to see the signs again and he said he "may have shredded them" (within 1 minutes time). I asked him to go check to see if he shredded them. He returned and said the expiration date is TBD. I asked him to honor the posted sale sign they quickly removed and he refused. How do you not know if you shredded something or not. What business out there won't honor a posted sale or posted price? Verizon Wireless in Arvada that's who. I regret switching back to VZW horrible customer service. Chris, before you misinform customers that if they return their new phone that they don't get credit for the trade in, you should know you are misinformed. VZW will refund the amount of the trade in. It takes up to 8 weeks. Please don't pressure other people into not returning their devices by telling them that. DECEPTIVE BUSINESS PRACTICES!!!! read more

Over the years I've learned a trip to Verizon is similar to a trip to the DMV, it will take much longer than expected and it won't be fun. Luckily the staff at this location is great about making sure your needs as the customer are a first priority. Had some issues that turned a transfer into a 4 hour ordeal, Andrew was great through the whole process! read more

12+ year Verizon multi-line Customer - never had a worse experience than I did with the unhelpful rude employees at this store. I ordered an iPhone 7 from Verizon which got here today but was not the plus which is what I ordered. I called customer service and the fastest way to get my phone would be to exchange it directly at a store. She said this store had 2 and I called them immediately. A female answered and when I asked to verify they had 2, she said there were 14 customers standing in the store so they could be gone. 22 min later I had my husband call the store and tell them to pick up the call on the other line waiting for the past 22 min. He said I was holding for the iPhone 7 plus and Brandon said, without checking, they have no more. Didn't even ask color or HD size. Thanks for making me consider another carrier if this is the new level of service. read more

Going into a phone store is not something I enjoy doing. I think another poster compared it to the DMV. It's not that I want to go to one, it's that I have to. However, I've never had an issue with this one. I did have an issue with Verizon a few years ago, but it had nothing to do with this store. The people I've spoken to there have been professional, and yes have tried to sell me things, but that's kind of their job. I'm sure there are some that overdo it, or try to recommend a more expensive fix, but in my experience this has not happened at this store. A few months ago, the guy actually ended up saving me about $20 a month and found me a better deal. Earlier this week I went in to discuss adding my fiance to my account and they explained a few options that were available depending on a few things. Asked a few questions about them to make sure I understood and told them I would be back later this week, which I plan to do. I will make it over to this one whenever I can. It's one of those types of businesses like finding a good, trustworthy mechanic. Once you find one you like you tend to keep going back so you don't get screwed somewhere else. read more

If you could do zero stars I would. After triple checking with the salesman that our monthly bill would not increase after upgrading our phones, I get our new bill and it is $70 more then what we were paying. After being on the phone with Verizon for an hour and a half my situation was not resolved whatsoever. I now feel like he lied and answered my questions with answers I wanted to hear just to close the deal. Extremely bad business Verizon. read more

I also don't understand the negative reviews about this store. Stopped in considering buying a new phone, and our associate Eric was super helpful. He explained all of our options and answered all our questions honestly even about our options of buying a phone elsewhere. He was not pushy in any way and by looking at our service plan and working with us for over 30 mins he was able to give us a great deal that ended in a new phone purchase and a happy customer. This is how sales should happen. read more

Horrible!Worst customer service ever.The place has all the charm of the DMV. Don't go here expecting a helpful smiling sales associate they don't have that. I will give them zero stars if I could.Do yourself a favor and steer clear of this place! read more

I came in 7 minutes after the store opened and there was already a line to check in. Not a problem. I was told there was 6 people in front of me but were not able to provide a timeframe as to when I would be seen. I provided a high level overview of the issue with my phone and they indicated that they thought simple diagnostics on the phone would correct the issue. 1 hour and 30 minutes later, I was still waiting. I noticed as I came back in to see why they hadn't texted or called, that they had supported another person who had checked in after me already...which was frustrating to say the least. When I was finally helped 15 minutes later, the technician told me the phone had all necessary updates and thought the issue with the phone was a warranty issue and to go to the Apple store or through my company. In essence, I wasted 1 hour and 45 minutes of my time waiting for them to take a 1 minute and 30 second cursory look at my phone. This could have and should have been triaged at the beginning so this much time wasn't wasted. In summary, I am not pleased with the amount of time I spent waiting to hear that my issue wasn't something they could fix in-house nor their lack of a triage system. read more

Came into get an iPad with my mother for my grandfather. Jamel who helped(I use this term loosely) was very condescending and kept stating the same concept the same way over and over to my mother who by her own words isn't "tech savy". I have worked in a help desk/service position and when the customer doesn't understand what you are saying you must attempt to explain it in a different manner. Jamel did not even attempt to do this. Instead he got louder and more frustrated... Overall this is just another one star review for a location that has become wide known for a place to be insulted when you hand them money. read more

Agree with others - this store is terrible. Went to buy an iphone - sales rep answered questions minimally. Had to get a phone on this day and didn't want to drive around. Needed to stick with Verizon due to contract. Actually learned more about the phone from AT&T rep though didn't want to pay termination fee with verizon and verizon unlocks the sim card for international travel. Had to ask someone else to explain the contract for me and show me that the phone accepted calls (it didn't - he fixed it.) Awful - won't go back read more

I wish I could give this store a negative rating. The customer service is horrible and I learned first hand that it starts with the management at that store. The manager or perhaps assistant manager was about as rude and condescending as any person in retail sales that I have ever met. He wore a name tag that said Davis and was completely NOT interested in providing service or keeping me as a Verizon customer. I ended up calling the Verizon 800 customer support number and got everything worked out. I have to say I am a long term Verizon customer and have generally been treated well by the company and that's the only reason I didn't move to another provider My recommendation is to stay as far away from this store as possible. read more

Visited the store at 55th and Kipling. We were greeted by a young lady who quickly said Sarah would be happy to help us. We wanted to look at the Samsung Note 8 phone, she pointed to the back of the store and said they are back there. We walked to the phones, however Sarah was busy leaning on the front counter with her cell phone. Not once did Sarah, or anyone for that matter ask if we needed help or had any questions. We waited at least 15 minutes and finally left. I called the store and spoke to the manager, unfortunately I didn't get her name ( we visited 2/7/18 at 4:30 ish) I told her about our experience and all she said was "huh that is surprising." It's obvious the manager wasn't concerned about customer service, so I guess I shouldn't be shocked that this is not the expectation for Sarah. We will not visit this store again, even though it is the most convenient. I think Verizon is the best carrier, however the customer service is the worst. Forced to give 1 star otherwise I wouldn't of given one. read more

If you get the right sales person, I was actually surprised how above and beyond they went to get me the best deal possible. I have also experienced the real sleazy sales person who was only there to make a commission off of you. read more

Wish I could give no stars! I came in a few months ago. I was told there would be a wait and the welcome guy who checked me in made a sexual innuendo towards me. I was so uncomfortable, I left the store and will never go back. I contacted Verizon customer service. They stated they would report this to the manager of the store and that the manager would be in contact with me. I still have yet to hear from the manager or Verizon wireless. Terrible customer service and there is always a wait. I had my 10mo son with me and it was a completely inappropriate comment the worker made towards me with or with out my child! read more