You should be lucky to be assigned to a knowledgeable and caring customer support. First of all the wait time is long. I got Verion Fios for my home, but good luck trying to change any part of your contract. 9 out of ten times they get it wrong, which usually means that you will pay more. When it comes to wireles, internet and cable, there is no competition. Verizon is not good, however Cox was worse. So I had to choose between bad and worse. read more

Great customer service. Kind and courteous staff. Only took five minutes to fix my iPhone. Would absolutely return to this official Verizon Wireless store. read more

Fantastic service, Alfred was so helpful and we had a very complicated chore. He took the task and ran with it. The manager and Alfred were so welcoming when I came in. They earned my service and my money today. Best coverage and customer service at this location. read more

Shout out to Will who stood there on hold with Verizon Corporate for nearly an hour trying to switch my plan from an iPhone 4S to an iPhone 6 (which my dad bought as a gift at the nearby Apple Store). What a guy. read more

Today, I went to get a new phone and I was very impressed with the customer service I received. As soon as I was in the store I was acknowledged. TJ was my helper and he was fantastic! Initially, I was not sure if I should get an iPhone or a Samsung, but after picking TJ's brain it was clear to me, which phone I should be getting. His knowledge of the product and his customer service skill were impeccable. This is definitely a store I will return to because all the employees were consistent in acknowledging every single customer that came into the store. read more

Verizon Stores can be frustrating, I know, so imagine my surprise when I found the amazing Zara! This was the third verizon store I had been to that day because the other stores were out of stock and I was feeling weary. Thank goodness for Zara! She was sooo helpful getting me set up with three new phones for my family. She went above and beyond with her outstanding customer service and pleasant demeanor. The store was well past closing time yet she never let on that we had out stayed our welcome. She made sure we were completely satisfied and all of our questions were answered. Joe, another employee, was super helpful also and everyone in the store was nothing but cheerful. read more

If I could give 10 negative stars I would. This is one of the most poorly managed store I have ever visited. Stay away from this location. I went in to buy my son a $500 gift card for Christmas towards a cell phone. The next day we went in and bought the phone and the staff member took an extra hour trying to figure out how to apply the gift card (that I bought in their store). He gave up and said he would take care of it and threw the gift cards away. The next morning my son's new phone was dead. We went back into the store. After another 3 hours in the store they replaced the phone and they said the gift card $ just transferred to the new phone. Well, it is now 3 MONTHS later and they still have not applied the credit (basically CASH) I gave them. I have spent days and hours on the phone with corporate Verizon on multiple occasions. After about the 4th phone call to Verizon, they got the store on the line and told them they had to credit my account. They wanted to apply the credit OVER 24 months. Well NO, I paid cash and you now have my cash. The store hung up on the Verizon rep. Verizon called them back and they promised 3 weeks ago they would mail a check. Well guess what I still do not have my check. Manager should be fired and Verizon should kick this authorized retailer to the curb. read more

I went to this location today for help for my e-mail of my iphone and the employee there is not helping. He told me to go home and got help on my computer. If I knew how to do it, I would have done it by myself already. read more

I am sitting in this store waiting for customer service. It's the most lame customer service. In a new customer just got my new iPhone and thought I'd switch to Verizon from AT&T to get into my husbands plan. What a mistake! I get two bars from verizon in my home in arlington VA with regular dropped calls. They send me I this store to get a new SIM card and now wasting half my day waiting for service. There are numerous customers just steaming at the lack of efficiency and staffing by the staff here ( I doubt any different at any other store from what I've observed.) why don't the take a page from apple on customer service and offer appointments !!! Wouldn't that be novel from s technology company! I'm trying sprint or T-Mobile next but I hear they are no different in service. read more

Worthless customer service on multiple occasions. They nickel and dime you for everything, regardless of how much you have already spent there. I won't be going to the store again. read more

Manager was very helpful, got me a new phone when mine was fried. He recognized that the cost of getting me a new refurb'd phone was worth keeping a customer. This is how it should be. read more

Service is terrible. Manager (Suli) misled customers and gave out incorrect information. When evidence showed otherwise, the manager did not even offer any apology that it was a mishandling on the order of his part, further, the manager never said any words that suggested that he would own up to his mistake. I was supposed to receive a replacement phone the next day with the full coverage insurance I have on my plan. After 5 days, I still have not received my phone. I walked in to inquire. The manager (Suli) and an associate placed the blame first on the postal, UPS, Fedex carriers, then on me (the customer) that I just have to wait for the phone to arrive. It was not their fault if I still have not received my phone with overnight shipment. They repeatedly ensured me that they had processed the order CORRECTLY and that there is nothing they could do. Long story short, after 35 minutes, the manager finally decided to look at the order a bit more carefully and found out that he was actually the person who processed the order and the order was NOT processed correctly. He selected the shipment with 3-5 business day timeframe while arguing that it was overnight. He never apologized and never admitted that he made a mistake in the processing the order. I would think that if someone has not gotten an order overnight after 6 days that it would be the first thing to check if the order did or did not go out overnight. The manager stated that he operated under the 'assumption' and it went out overnight and kept on saying there isn't anything he could do. Why assume while he can double check as he was in front of the computer with the order open. If he checked it thoroughly in the beginning, I could have walked out of the store within 5 minutes and still be happy. Overall, this situation was handled very inefficiently and demonstrated a strong lack of experience in dealing with customers. The fact that there is no apology and the unwillingness to own up to the mistake is simply bad customer service. Today, I still have not received my replacement phone. read more

I would rate zero stars but that was not an option. 90 minutes today with four customer service reps, cut off once, transferred to a department I didn't need halfway through the second, third could not help me, and the fourth actually called me by mistake however she helped me. Go figure. I may get fired from all the time I spent today, which means I will likely have to drop all my Verizon services because I won't have a job to pay for them. What a nightmare! read more

I am updating my review to praise the sales rep who assisted us and ultimately convinced the manager to waive the fee. I was also contacted immediately by the owner who acknowledged that a mistake had been made by the manager. I can't fault the entire store for the actions of one poor manager. read more

I went to this store to upgrade my cell phone 6 months before ending the 2 year contract. I was planning to switch to a smart phone ( Samsung Omnia) with data plan. The employees in particular one of sales manager, Markqus Moore, were so rude, obnoxious and ignorant that I left the store. I saw the Omnia in another store and the sales rep did not know anything about the phone and it's features!! Finally I went to Apple and bought the new iPhone 3 GS and compared the call quality and coverag e with Verizon. Despite whatever they advertised, AT&T had the same coverage and much better call quality. Moreover iPhone is a phenomenal gadget, very easy to use and you can use it in Europe too. I cancelled my contract with Verizon and paid early termination fee, but still very happy. I have a better phone and more importantly, I am not giving out my money to a company that does not value customer service. Verizon should know that we have other options and it's employee should know that without customer they don't have any job.They should be grateful if we take our business there. Last word : If you still want to have verizon, go to another store, skip this branch, they are good for nothing. read more

I never even notice customer service anymore. I appreciate it when it's so visible. The manager Jessica and sales rep Gabriel were amazing. Thanks so much guys. read more

This review is not about the actual store, it is about customer service I received from calling the store. I spoke with Sherri for at least a half an hour, who walked me through all the information I needed, and spoke to me kindly and helpfully (especially since I am pretty much a technical idiot). Sherri didn't rush me, nor did she make me feel stupid. I was given helpful, detailed information to make several decisions. There is no way I could have read up on all the info she told me and understood it. Nor have I ever had someone spend so much time with me. I can't speak for Verizon in general or this store... but if you go there..... ask for SHERRI!!! read more

I had a great experience at the Chain Bridge Road Verizon store yesterday...was a little nervous going in because of the bad reviews. Very pleasantly surprised! Everyone I encountered was friendly and very professional, and my tech (Sadaf?) found me a bunch of discounts I didn't even know I was eligible for! A great experience, and I would recommend this store to anyone doing business with Verizon. Thanks! read more

I updated my iphone and tweaked my service at this store yesterday, and it was an easy peezie pleasure. Will was a terrifically informed sales rep and made the process quick and easy. There was no pressure to get stuff I didn't want, all my questions were answered, it was great. read more

I received excellent service from Christina and others at this location in upgrading my iphone 5 to 7. She explained additional options and made recommendations, but put no pressure to buy anything. read more

I have been in this store at least 7 times to resolve issues with my droid. I have the original droid. The tech team noted the phone had some unusual issues they had not seen previously and ordered a refurbished phone for me after being in there for more than two hours. This happened two additional times including the time spent in the store and on the phone with customer service. My current phone is also defective. The current Verizon manager at this store states that the phone has problems and it has to be set up right to minimize the issues of the phone crashing and needing to be reset. I already knew that after doing research and going into the store for consultation due to the early issues with the phone. He also states the battery life is poor. I have an extra battery and a car charger to manage through the poor battery life. The main issue is the phone crashing, not the battery life. The manager and staff were not helpful at all on April 9, 2011 around 6 pm. I decided to cut my ties with Verizon based on several bad experiences at this store. I will port my number over to another carrier after more than 7 years with Verizon. As matter of principal, I refuse to continue to support them. I also have an iPhone through AT&T which has horrible dropped calls and does not have google maps which I use as my gps. I prefer my droid but will have to use my iPhone exclusively due to the service manager and sales lady at the chain bridge store. They were awful. Don't go to this Verizon store. They are more interested in making excuses than getting the issue resolved. Sad! read more

I knew what I wanted to buy (8 fitbits in black) and went into the store to make the purchase. They only had 4 of the items in their display. I told them I would be happy to buy only what they had, but they insisted they had the remaining items in the back. They left me alone for 20mins without telling me what was going on. I asked another representative if they knew how long it would take - he said "very soon" without checking with anyone. Finally a representative said they were processing the merchandise in the back of the store in order for me to buy it. The rep returned again 10 minutes later with the original 4 boxes. We processed the payment and she said the remaining 4 are on their way and would need to be processed in a separate transaction. They said it would only take another few minutes. 5 minutes later the rep returned saying that in the end they did not have the merchandise in black and that they could order it for me. 35 minutes wasted, no good communication, no forward thinking. Terrible store. Poor customer service. read more

I can only call them LIARS LIARS LIARS! Make sure every detail promised verbally is also in writing, otherwise you are not getting what is promised to you!!! We moved and transferred services - sales person promised many things and kept repeating them slowly as he stated conversation is recorded. One of the things was a $50 gift card - when we call to inquire why not received within the 30 days as sales stated - we were told there is no such thing... No resolution from Verizon as this was not in writing... Great customer service - NOT. We were also told that now without a box (just with the cable) we should be able to see the local channels (in the rooms where is no box) as long as the TV was from 2006 or newer. When we tried that it didn't work, and after a couple of hours on the phone going back and forth with several Verizon people, everyone making us feel like we were the liars and were crazy to think that will work (as it worked for us previously with Cox), finally the 3rd or 4th techs we talked to was telling us that it works for some people and it doesn't for others... Beyond disappointed with Verizon Customer Service. There is NO customer service!!! read more