I had gone to Best buy and nobody wanted to help me there…read more when I went over to microCenter in Fairfax Virginia and not only did they help me they got me a cart to put my items in. they showed me exactly when I needed, they were very kind and courteous plus the sales person was very very nice and polite. Ditch Best buy For all your computer needs go to micro Center!!

I'm not exactly the most computer savvy person but our computer was displaying an error message and…read moreI had to reinstall Windows. The only way to do that was via a USB drive so I came here to get one. They have a large selection of everything computer related, including a large selection of USB drives of every capacity you can imagine. Also the cashier was very friendly. I won't be a regular here since I don't need computer related items too often but I'll come back here again if I need anything.

Honest and doesn't mess around. Provides up front advice without running up service chargesread more

Paul was great! He came to the house at our agreed upon day and time, replaced the main board on…read moreour Sony Bravia 55" 4K tv, and installed the firmware in less than a hour. So far, it's working well. Thanks Paul!

Awesome selection of products, very mid to poor customer service…read more There's plenty of parking at this Best Buy center, although I will say a lot of spots are taken up by police equipment and just about every time I've shopped here there is always police present; not a problem but an observation. Customer service is either average or not too good. I've shopped at this location on multiple occasions and I usually find things on my own. Most recent I went into get a TV I bought online, I bought Best Buy's Geek Squad warranty and tech support plan, and it didn't improve my experience. I waited almost 25 minutes to get through to the line and waited for them to find my order. A lady ahead of me had a smaller TV and wanted to take her TV to her car on her own, but she was met with enthusiasm & employees insisted to help support her taking it to her car. When my TV arrived the same employees assumed I was going to take the TV in purchase that was significantly bigger to my car on my own and I had to ask for assistance; I wasn't met with the same enthusiasm or any. I'd understand if it was busy, but it was pretty empty on this visit. The value of the products you'll find are average, nothing that really stands out. Best Buy's warranty through geek squad is slowly loosing its value, now there are service fees when replacing your products which their once wasn't. Their tech support plan provides 2 years of warranty and if you cancel your subscription so are all your warranty. The one benefit is that it extends your return period by 60 days which is really the only great incentive; it's a plan that's consistently changing so do your research. I will say though black Friday and cyber Monday deals have passed you can still find awesome deals along the way.

I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store's…read moreleadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn't eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Jeffery Williams, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, "Yeah, you don't have a warranty protection," making it clear he had no interest in helping or even listening. When I asked for his business card, he didn't address me directly. Instead, he yelled at the associate to give me a card and walked away. I've been a loyal Best Buy customer for over 15 years. I'm a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Stefan Mcclinnahan represents exactly what's wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

Extremely rude and unprofessional. Tried to figure out if he would be able to repair my NAD…read moreintegrated stereo amplifier. While I was telling him what was wrong with the amp, he interrupted me after every single sentence. Then he went on a diatribe, telling me his "diagnostics" charge was so high in order to weed out idiots like myself. That my amp was crap because it was "too old" (10 years). That I was an idiot for buying it second hand and that he hates people like that. That he's too busy, doesn't need any new business and should've not even picked up the phone. Well, I sure hope he doesn't and I'll take mine somewhere else.

Hello, Friends. I purchased an open box SVS sub from IQHE…read moreand it was a home theater junkie/discerning consumer's dream. Their inventory, competitive pricing, service, coaching by Sean, GM, and fast delivery turnaround time were all impressive. Sean is a friendly, insightful HiFi equipment master class dealer with integrity. I have elevated IQHE to the top of my home theater dealer list and I recommend them, with my confidence that your shopping experience will also be stellar. Cheers to IQHE's Greatness.

From Virginia to California in 1 week…read more I chanced upon IQ Home Entertainment online and decided to make a phone call. Sean made the time and we had a spirited audio conversation. He offered me a pair of Focal Sopra 1 at a good price. I emailed him saying I'd think about it. Next day, called him on the phone. "Hey Sean, you know those red ones? Let's write them up before I change my mind." They arrived in a week. A B&W center channel speaker is arriving tomorrow. Thanks from your West Coast customer. Highly recommended, even from the other end of continent!

2/3/21 Mmm 14 days ago Wil R received outstanding service…read more What I received was disappointing to say the least. When I arrived yesterday, Adam and Ms. (I don't know her name. She had no name badge on. We will call her pigtails because that is what stands out about her.) Pigtails greeted me, but not because they were happy to serve anyone. More like it was very hard to show any emotion whatsoever. The very moment they found out that my phone had no insurance on it, I got the we can't help you expression on their faces. Mind you, I canceled my insurance last week because my phone is old. My phone is an Samsung S8 and Samsung is now up to S21. My phone for the past 2 days has been very slow and sluggish. Nearly all of the important apps I used would work properly. I was hoping they could fix the problem, but I started having doubts that these two people would have the answer not long after I arrived. These two people were not very helpful with informant on the new phones. Especially Adam since he was really the on dealing with me. Information is on the glass near the phone, but I was hopping to hear the information from him. It never happened. I wasn't able to get my $400 trade in for my phone, because my account is one day past due. This makes no difference that I already had a paid arrangement with T-mobile. Ms. Piggy started to get sarcastic with me and I held off from dropping her down a bottomless well in my mind and in person. Instead I decided to call T-Mobile and try to get some help with them. Once again, the first person I spoke to, was very reluctant to try and work things out. Zero points for Nutmeg. I seriously had had enough with T-Mobile. In my annoyance, I must have said "T-Mobile has just lost a client. " I left the store and a minute later a supervisor of T-Mobile called me back. Nicole really set the standard of customer service. She is the very reason this store gets two stars instead of one star. Although she was able to do the upgrade I turned it down. During my time on the phone i was able to figure out what was slowing down my phone. Amazing things can happen when you fuck around with your phone. Now that my phone is back to the way it was, I will hold off from upgrading my phone for a month or six. Thanks Nicole. As for the other two employees Piggy Adam's, maybe it's time you two found different jobs away from people.

I came into this store looking for new accessories for my phone, I have a different company but let…read moreme just say this; the type of service that was provided at this store was impeccable. When I first entered I was welcomed very politely into the store by the three young ladies working at the time, Jasmine, Elizabeth and Grace. They answered all my questions about the company with very detailed and informative responses and because of that, I am ready to move over to T-Mobile from my current company. I was also helped to pick out the perfect accessories for my phone. Amazing service that I can compare it to the service at Chick-Fil-A! They even mentioned something about their own TV service which sounds very exciting! Cheers! I will definitely be coming back in the future.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!

This store is the highlight of the Mosaic District area. I have come by here several times to pick…read moreup last minute items or snacks for road trips. Target is located right in the middle of the Mosaic District. You can go around to restaurants, shops, and come here for your groceries. This location is a one place stop for all your shopping needs. I usually stay at the hotel down the street. This place has been a great help whenever I am in town. Everyone is super friendly and everything is easy to find. On the first floor there is a gelato shop which always has long lines. On the other side there is an entrance to Rasa. You can grab a quick bowl of Indian food to fill you up. If not, as soon as you go outside there are several restaurants filled with large crowds. This is a fun place to hang out. The Mosaic District is a great place to spend your weekend. I love this place and make sure to come here whenever I can.

The staff are slowly getting better but the "renovations" look so horrible.... Not sure why they…read moreare substituting the bright aesthetic with Soviet bloc rationism and depressionism.

Mark, the store manager, is phenomenal! He's extremely knowledgeable and honest but he's also…read moreextremely smart in how his products work. He's only a phone call away if you get home and can't remember how to do something. We bought our 2nd tv from him about 18 months ago along with a speaker bar which recently stopped working. Mark literally bent over backwards to help us diagnose and fix the issue. I kept thinking "can you imagine if we had purchased through Best Buy and tried to get help 18 months after the purchase?" Big Screen has competitive prices and is there for you when you need it. Only place we'll ever buy a tv!

I recently purchased a Samsung S90D from this location and want to share both the positives and…read moreareas of concern from my experience. On the positive side, the in-store experience was pleasant. I knew exactly which TV model I wanted, and the salesperson was friendly and efficient in getting everything checked out and scheduled for delivery. My only feedback on the purchasing experience is that the store prominently advertises "lower in-store prices" on every page of their website, yet I discovered after my purchase that I had paid more than the online price. To their credit, the manager refunded the difference when I pointed it out, but the website claim feels disingenuous and highlights a communication gap within the company. The real issues began with the TV mounting service. When purchasing the TV, I made it clear I did not need any outlet run or extra electrical work--just a straightforward mounting. Unfortunately, the installers drilled unauthorized holes in my accent wall and ran the TV's power cable behind the wall in a way that violates Fairfax City electrical code (NEC 400.8 is clear on this point). While they insisted this is "common practice," it's still a liability issue and something that should have been discussed with me first. Especially when drilling holes into a customer's accent wall where an unsightly wall plate was not wanted. Additionally, the wall plate installed under the TV was secured improperly--directly into drywall instead of using a bracket--meaning it will eventually loosen and fall out. For the hole they drilled behind the TV, they installed no wall plate at all. They also left the work area messy: drywall dust on the mount, dusty handprints on the back of the TV and the power cable, and marks on my freshly painted accent wall. Most disappointing, they scratched the back of the TV on both sides while installing the mounting rails. While the store refunded the installation fee after I raised these concerns, they never truly acknowledged the poor workmanship or the code and liability issues their install practices created. I spent far more time fixing the aftermath than I would have if I had mounted the TV myself--and my TV now has blemishes that reduce its resale value which the store also refused to acknowledge. Overall, while the purchase started well, the installation was the worst I have experienced. A company's true colors show in how they respond to legitimate concerns, and unfortunately The Big Screen Store fell short. I hope they take this feedback as an opportunity to improve communication, installation standards, and accountability.