i was visiting from los angeles and came in because my phone had severe water damage…read more maui was amazing! he was very personable and professional. he listened to all my concerns and remembered the details of my requests. even though the store was busy and he worked quickly, he never made things feel rushed. he always took the time to explain things and make sure i was happy with what i was getting. i have been with t-mobile for more than 20 years and this is one of the best experiences i've had.

We arrived about less than 10 mins before 10 AM, my mom and I were the third to forth person in…read moreline waiting outside the store. The pink blankets are sooooooooo kyoote, no cap!!!! We got about FOUR here earlier this morning. THINK PINK

My children jammed a broken switch card into the switch card reader. After removing the broken…read moregame, the console was unable to read any other game. I ended up sending it to Phone Heaven. They ordered my parts and had it installed and ready within 2 days. It was convenient but the repair was a bit pricey but no where near spending money on a new Nintendo Switch. The console encountered no hiccups since its repair. Would I go back again, yes I would.

Seriously, I honestly thought my son's iPhone 14 was "unfixable" after he dropped his phone into a…read morepool. After that happened, the screen worked for a few hours, but there was a noticeable difference at the bottom, and then it didn't come back on. But the "find my iPhone" did see it on, and it vibrated and played a sound. I put it in Silica (packets) and in a plastic bag overnight. Today, I sent a project request/message via Yelp, with a quick reply from this place. Came in, got the same estimate and a really fast diagnosis. It was fixed in less than 30 mins! $131. Far better than replacing the phone. Super friendly and will definitely use again! Highly recommend.

Make an appointment people! Don't walk in and get annoyed because there is a wait! We live in the…read morebusiest city in Santa Clarita, so don't be annoyed that there is a wait on a Saturday if you didn't make an appointment. That's your own fault. I made an appointment at the Valencia location on the same morning an hour before they opened and was seen within 5 minutes of walking in at 11:00 on their busiest day. If you don't make an appointment, expect a long wait. It's super easy and you have no one to blame but yourself if you don't. BTW we are Gen X and figured it out. So can you. They even text you if you need to wait a bit longer once you make the appointment and it's super easy. This is the 3rd upgrade in 5 years that we have made an appointment ON A SATURDAY, their busiest day; walked in, did what we needed to do and walked out super happy. Kelly was amazing. The store was filled with walk ins who didn't make appointments. She was calm, personable and efficient. She answered all our "dumb" questions that I'm sure she has heard 1000 times and not once did she make us feel stupid. Kelly was so knowledgeable and explained everything to us so we understood. She ever caught a glitch on my husband's account and fixed it right on the spot. She is great! When I have an opening at my company, I'll be coming to steal her from ATT, so you better give her a raise.

Kelly was amazing! She fixed the issue I had with my phone very quickly, and explained what the…read moreproblem was. I recommend requesting her if you need assistance with your phone.

If you have any issues with a cracked screen protector for your iPhone, this is the place to go…read more Super fast service, friendly, efficient, and great price point. If I have any more issues with a cracked screen protector, I will definitely go back to them in a heartbeat.

Well I purchased the $50 screen protector. Despite the price, I saw the 30 day warranty and thought…read moreit'd be worth the price. I the screen protector did get damaged after about 6 months of use. I went in to get it replaced and paid the $12.99 copay. After a a few days the replacement protector started to bubble. I worked it back down a few times, but bubbling got worse. Believing it was still under warranty I took it back in well before the 30 days. The clerk tried to work it back down, but was unsuccessful. I told him to replace it as I was leaving town for several months. He replaced it and advised me it was $12.99 copay. He confirmed that I just had it replaced, but replacement protectors are not covered under the 30 day warranty. This made no sense to me as I just paid the copay and now they are charging me again for their workmanship. Not a good value!

10000000/10 I could not recommend a better place to go. My canon g7x mark II camera broke in half…read moreand I thought she was dead. I was absolutely devastated, I don't know who I am without my camera. And of course the one time of year where I use her the most is during the spooky season, specifically starting in less than a week!! Alan can work MIRACLES. He fixed her and I still can't believe it. He's the greatest and most genuine guy. So ya if you have something that needs fixing or specifically your canon camera go to him!!!!!

BELIEVE THE REVIEWS! Shattered my iPhone 15 screen and…read moreYelped repair shops in my area. I was happy to see so many great reviews with SCV iRepair which was just across town. Called the number at 9am sharp on a Saturday morning and Alan answered the phone on the second ring. Although he had a limited schedule this particular Saturday, he didn't hesitate to accomodate me and quickly offered to meet me at his shop in 30 minutes. I drove over immediately. Upon meeting Alan face-to-face, I found him to be friendly, upbeat, professional and efficient. We chatted as he replaced my screen and I was on my way in under 10 minutes. Phone is now looking great and working perfectly again. So happy to happen across Alan as this level of customer service is truly rare these days AND his pricing was more than reasonable! Highly recommend!

First time coming into the Verizon store and spoke to Sabrina. She helped me more than I could have…read moreasked for. If you need anything from there ask for her.

Elisa was amazing!! She was so easy going and very knowledgeable. I feel like a rookie with…read morechanging phones and she let me know how easy it was. She help me in store as much as possible and then I finished the rest at home. Only down side was when we walked in no one told us there was a check in area, so we walked around for a while until we found where to check in. I changed into Verizon and so far no issues! Will definitely visit this store for any needs!

I had a great experience at this AT&T store. The entire staff was extremely professional, helpful,…read moreand knowledgeable. Daniel and Michael O. helped me directly, and both were excellent--patient, attentive, and very knowledgeable. The store was extremely busy and clearly understaffed, with the team doing their best to keep up with a large number of customers. Despite being overwhelmed, everyone remained professional, friendly, and helpful. Once they were able to assist you, they gave you their full attention and made sure everything was taken care of properly. Daniel and Michael O. took the time to answer my questions, explain everything clearly, and make the entire process as smooth as possible. Great customer service from the entire team, especially considering how busy they were. I would definitely recommend this location!

Ordered a new iPhone 17pro online at 3pm on a Monday. Received an email that I will get a pick up…read moreemail in approx 2 hours. At 7:45pm I called the store several times to check the order before they closed. No one picked up the phone. Tuesday morning I called back no one answered again, I waited until noon, a man answered the phone didn't apologize just said the store was busy yesterday . He didn't take my name or number just put me on hold to "look" for my order. Not sure how he would do so without my information. After being on hold for over 25 Mins I hung up. Will cancel the order and just place one online. So much for trying to give a local store business.

The metro in canyon county is a joke! I have been calling for days no answer or they just hang up…read moreon me. I called this store and picked up my call rite away! I spoke to Robert and he was such a help and was super helpful! 5 stars for this location and 5 stars to Robert.

These guys are terrible ! I got my phone from another T-Mobile store which is being remodeled. So I…read morewent here to get my screensaver warranted. The guy at the this store told me that they don't warranty crack screensavers they only warranty the screensaver if it fall off. So I called the T-Mobile down the street in Stevenson Ranch and ask them about the warranty. They said come on down we will take care of it. So when I got there they look up my account found the warranty and fix it for no charge . The guy at this store was so lazy he didn't even take the time to look it up. The funny thing is there was no one else in the store! they had nothing else to do ! Now I now why the store was empty . Terrible Service !

I came in here recently during the Best Buy anniversary sale that was going on. I needed something…read morebut it was locked up below the product displays. I walked over to the cashier area, no one, there wasn't a greeter and no one that I could see on the floor until I saw someone walking through and flagged him down. He was able to get my item for me and rung me up front right away. Super friendly guy but didn't catch his name. Upon checkout I gave him my number, confirmed my info and he mentioned that he sent a digital receipt to my email (apparently they don't give out physical receipts anymore; they don't even have bags either). Now this is where things took a turn and I know it's not his fault however two accounts popped up under my name, I only have one. I confirmed my email via the checkout counter. When I got home the receipt was never sent to my email. Reached out to customer care and it was sent to an email I don't even have (hence the account name coming up twice). I then had to call customer care to fix the issue. So my concern is if two accounts come up in store can the cashier double verify which one is yours so this doesn't happen again?? Def a hassle since I added apple care to my purchase and needed proof incase something happened in the future.

I bought a 85 inch Samsung TV unboxed it and the TV had lines in it and it was really bad. I called…read morecustomer service spoke with Claudia. They said you have a 15 day window to return it so I went ahead to return it same day one hour later. They said I caused the damage and it's my fault and they're not taking it back. I did not cause the damage. I left the TV there and I will escalate this matter all the way to corporate. Their customer service is really horrible. I would not buy anything from this place ever. The manager I spoke to his name was William very unprofessional.

Gi is amazing, helps with everything, goes over the process like he was doing his own phone bill…read more Just want to shout him out for being a great dude!

AT & T has terrible internet service. We have had interrupted internet service for over two…read moremonths. It is currently being powered by a generator in front of someone's house. When it runs out of gas we have no internet service. Third world country solutions with first world prices.