While other staff were accommodating and welcoming, after being asked by Mikey (who was very kind) if we "needed any help" we were, what I can only describe as accosted, by who I presume is the manager of the establishment (tucked in dress shirt, older, noticeably hiding agitation) He burst through the a door behind us and barely hiding his suspicion, in a stern tone said "do you guys need any help?" at us after we were attempting to realign a product we knocked over. Mind you, we were carrying product that we purchased shortly after but for whatever reason this gentleman found it necessary to march out and essentially throw a thinly veiled accusation at us. It's very clear he thought we were attempting to shoplift and without valid reason. I implore that this person do better in the future. I won't be returning to this store and will be telling others about my experience here. read more

Sadly we came to Big 5 to purchase some fishing supplies. While they do have a fishing equipment department, the inventory was very low. They did not have any leadcore line and had very limited choices of needle fish. We are right in the middle of fishing season and it would be nice to see a sporting good's store with a decent amount of inventory. The sales associate in the front of the store greeted us when we arrived and wished us a good day. This store is located in a large shopping center with plenty of parking even though it is a busy parking lot. read more

Some of the laziest workers I've ever encountered run this store. I called the location to see if an item was in stock and was reassured that it was. I drove 30 min to hear that they didn't have the item after the worker told me it was on hold. Good luck finding someone to help you in this establishment. read more

In a time when good customer service has become scarce, I'd like to inform your management that my cashier, Jacquelyn, greeted me with a genuine smile, was extremely kind and helpful! I truly appreciated it! read more

Terrible customer service. 3 people behind counter and two people in line. Held long conversation with customer while I waited. Then only person assisting went to open door for customer . Never will shop here again. I hope it closes. read more

Very poor customer service. Told they were sold out of an item that was advised that day. No help finding it on first try with worker, told there was another store in town. Requested employee to phone and see if item was available at which point another employee possibly a manager went to look for the item and produced it. read more

I went in today to buy a replacement Coleman Globe for my lantern. I honestly can't remember the gentleman that helped me (he was from the shoe department) but went above and beyond to call another store but we end up finding it. Thanks again team read more

The reason I don't give this place 1 star is because it is across the street from my work so I can walk there on lunch. Staff stands around and talks while customers are obviously looking for some help. Same thing today, needed some shoes and saw they had a sale so I went in. I was greeted, welcome...after I was well past the cashier who greeted me. Got back to the shoes in this tiny overcrowded store. Saw some that fit the need and not the size....tic-toc...no one around, but I heard them. Walked over to another area, three guys included what I would think was the manager. Asked if there was anyone in shoes, one guy volunteered the other guy. He came over, I got the shoes, paid and left. read more

While they have good prices and a decent selection on any given day, and getting help is often very difficult to do. I just spent the last 30 minutes alone in the shoe section my size trying to find a pair my size before just leaving. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Valencia, California

Knives: The associate at the knife counter has been patient with me. He has helped me 3 times on separate occasions while I inspect their Kershaws, Gerbers, Browning, CRKT, S&W, H&K/Benchmade and Buck folding and fixed blade knives. The prices are high if you don't wait for a sale or a coupon. Often you can buy the same knife online for less. But Big5's advantage is they let you physically check out the item. The problem sometimes is they don't have the stock. For weeks I have been looking for the Kershaw Volt 2 which is an excellent assisted opening folder but they have not gotten any in for a while. Baseball/softball: Good selection of helmets in a wide range of price points. They are on the top shelf along the wall so you need to ask an associate for help. There are average types of bats. Baseballs and softballs are reasonably priced. Firearms: The selection is waning. I get a sense they are going to stop selling rifle caliber firearms and just sell .22lr and shotguns. Weekly ads don't have any guns advertised anymore. Ammunition is available if you need a non-popular caliber. Pistol calibers are in high demand and they are no where to be found. Apparel: Good selection of workout gear from good brands such as Under Armour, Nike, etc. Tennis: They sell balls and rackets but they don't string them. Fitness Equipment: They sell the smaller types of muscle resistance (dumb bells, bands, gimmicky gadgets) and cardio equipment like you see in infomercials. They don't carry any full size gym equipment. Miscellaneous: They also sell camping gear, sport watches, toys that have an outdoor purpose like RC helicopters, frisbees, boomerangs, kites, etc. The flashlight selection is not great. They sell average light duty lights. read more

I gotta pile on with Carson's review here. I went to Big 5 to outfit my kids with snow gear. You know, boots, pants, gloves, jackets, hats, etc. The store was virtually empty. I asked a salesgirl for help with my purchases. Me - "Where are the childrens snow pants?" Girl - "Over there." [points] Me - [walks over to where she pointed] "Where over here?" Girl - "On the rack." Me - [looking at about 5 different racks] "Uh, which rack?" Girl - "The bottom one." Me - "Uh, OK what do you recommend?" Girl - "Everything we have is there." Not wanting to play 20 questions with her for the wardrobe of clothes I needed, I left. Besides, they only had about 5 different pairs of pants on the childrens rack so there was no selection at all. I went to Sports Chalet and found they had a huge selection of gear at the same price with actual salespeople that helped. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Valencia, California

I love Big 5! I had spent the last 3 weeks looking for work boots. I finally remembered to try Big 5 so I went and within the first 10 minutes of being there, found the right work boots, with the right size for a really good price! I also found the socks I'd been looking for for a great price, too! Dillon helped me and he is awesome! He knows the merchandise and is really just great to work with! So thankful for him! He, in fact, was the one who made the work boot recommendation and I love them!! From now on, Big 5 is the first place I'll go for my sporting, outdoor gear!! read more

A good all-around discount sports store. Standard Big 5 selection. They really pack a lot of sports stuff into here. Maybe a bit too much because some of the areas are pretty tight and get in a state of disorder. If you are looking for some standard sports equipment a a decent price this place is a good stop. If you are looking for anything higher end it is probably better to go somewhere that specializes in the sport you are looking for. Service is good here; they check up on you and keep up pretty well even in the shoe dept. Overall this a good store with good deals. read more

I am so not a sport/athletic person so I do not come here much nor do I know much about any of their products or prices. That said, unathletic me strangely agreed to run in a 10k in a few months so I needed some decent shoes to run (let's face it, most likely power walk) in for great distances. My boyfriend's mom knows running shoes and knew Big 5 was having a sale on some of them (apparently they always do) so here we are. We mostly helped ourselves, looking at shoes (her the quality, me the colors), occasionally asking the sales associate roaming the section to look in the back for more sizes. He was nice, but didn't really seem knowledgeable about the products. My boyfriend's mom asked for a certain style and a certain color and he said they didn't make them in that color. She was wearing them though, just needed some that weren't worn out. That said, I found some shoes (added some green laces to pretty them up) and were out! The man at the register was friendly. My advice, come for the good prices, but come prepared with some knowledge about 'em! read more

Big 5 Sporting Goods - Running shoes - Sporting Goods Near Me - Valencia, California

I went into this location a couple of days ago to purchase an inflatable mattress for my wife and I for an upcoming camping trip. After I found what I needed, I then went over to the firearm area to look and possibly make a purchase. There was one gentleman who was overlooking some paperwork- I figured he would acknowledge me at some point. Less than 15 seconds later, another young man went behind the counter and the two engaged in conversation. I stood there for a whole minute and NEITHER one of them acknowledged my presence or asked if they could help me. A simple 'Good morning, we will be right with you' would have been sufficient- but I didn't have to be in there. So I later purchased the same item I was looking at from a different business and their service was much more efficient than Big 5. read more

BIG 5 been around for as long as I remember! I bought my first camping tent there,my First hiking boots,my Swiss Army knife ... And the list is long. They have everything you need to survive But the service used to be better before Now they depend on sales to pull you in! I hope they stay around. read more

Manager was very rude. Went in to get an FSC, even before asking about it. One guy (did not get his name) asked "What do you guys want?". Not even a good morning or anything. Then I asked if I can do the test for the FSC. His answer was "Only if your buying for us, I'm the only manager here and I don't have time to do the test for everyone because they are too lazy to do so, go to Turner's, they can do it for you." Very unprofessional attitude from that guy. So we went to turners and got the FSC and will buy firearms from them. read more

I buy ALL my walking/running shoes at Big 5. I like the selection, the great prices and the helpful sales people. Because I'm extremely picky about fit and require extra wide, I save time by FIRST searching big5sportinggoods.com and FILTERING for Extra Wide in the models I'm looking for. THEN, I go to the store with a list of the ITEMS STOCKED AT THAT STORE. You can also phone ahead to see if they have your model and size in stock. Also have gotten many other sport and leisure items here over the years! read more

This review is for 06/17/2011. Well, it looks like Friday was GREAT FRIDAY. I got promoted at work and it looked like my Dodger ticket that I bought a week before was a great way to celebrate. Since I only had a Dodger shirt, why not get a Dodger Cap at the local Big 5 Sporting Goods Store. After learning about my promotion just before lunch, I didn't feel like eating so I went on to Big 5 at McBean and Magic Mountain Parkway. It is located near the El Pollo Loco and Target on the lot. I arrived around 12:15pm and I was going to look for a hat until a Big 5 Employee asked what I was searching for right at the entrance. Not bad. I don't just window shop. I seek and destroy....I mean I seek, buy and get out fast. The employee directed me to the caps and there they were. New ERA Baseball Caps. I got myself a Blue & White and a Black & White LA Cap ($12.99 sale). Still cheaper to get it at the store than to get it at Dodgers Stadium with their financial mess. As I was headed to checkout, it was a long line of women. I thought I saw guys in here. Did they all turn into older women? I guess I'll save this story for another time, but WOW. I waited in line for one cashier for about 5-7 minutes. There was another female employee just hanging around and I wish she would open her register. It was my turn and the employee rung up my items. I had a 10% off for Weekly E-Members. Sign up for that. One hat was $11.69 and the other was $12.99. My total with tax $27.09. This Big 5 Sporting Goods Store had a different demographic of customers, but maybe it was because I was going during my lunch hour. Well, my Dodgers lost, but it was nice to have a LA Dodgers Cap representing my home and my struggling team. Just waiting on our football team. The Yelp Universe. Where are you traveling today? read more

Chris is a perfect Manager!! Big 5 keep him! I thought I placed a review for this Big 5 location a while ago however it was an alternate one, so here you go you deserve this one. This review is for Chris and Michelle. Fast, Tentative, Friendly but most importantly professional. Bravo Team thank you Chris for holding my item I've been searching for, I appreciate your assistance. I was in and out in less than 5 minutes. Wonderful Big 5 location, thanks! read more

what a difference time makes now i really see how limited their supplies are and how expensive alot of stuff is read more

Always had a good experience here. The place is cramped and the service is at the front counter but I always know my way around the Big 5 shops as I've been a customer since I was a kid. They have a pretty good selection of almost anything you'll need for camping, sports or other athletic activities. On my most recent visit I bought a backpack for my laptop. Got a good deal and was out the door with no problems. read more

Stopped by on our way to Target to see if they have any affordable tennis rackets as I have the worst hand-eye coordibation in the the world and feel bad really investing in something that might be a passing whimsy...soooo.... Walked in and found this Big 5 is much smaller than the Big 5 of my younger days, and even though it is cramped enough to make even a sardine feel claustrophobic, the selection is pretty decent and there is a nice range of price points represented. Things are clearly marked, items are well stocked and easy to find, staff is pleasant but hands-off, and many items are priced similar to or a bit better than competitors. read more

Bring your $10 off coupon. That makes your purchase even more fun. I always find good deals here. Don't have high expectations when you go in so you are not disappointed. It is hit or miss but you can always find the basics. Your good if you find your shoe size. I buy two the same when I luck out on a very low priced pair that are pretty good . Who knows what they will have. Lot's of discounts and good sales. The watches are amazing. Most of the Big 5 stores I have been in are outdated and I always quickly get in and quickly get out. read more

They're in the target shopping center, so there's usually a lot of parking spots, but a little bit to walk. They have the usual selection of clothes, shoes, tennis, baseball, basketball, football, golf, weights, fishing, fitness, etc. Whenever I go in for their advertised shoe specials, they never seem to have my size, or the shoe on ad. Oh well, they haven't changed in all these years, so I expect it. But since sports chalet is gone, their main competition is dick's sporting goods. I'll have to try them next for shoes. Sometimes the staff is there to help, and most of the time they're up front checking out the customers. But they seem friendly enough. And they let you know when you walk in the store at night and they tell you they're closing in twenty minutes! read more

Danni & her manager Brandi were amazing. Helped me with an exchange and went out of their way to make sure I was a satisfy customer. While browsing shoes one of the other workers was very friendly and helpful. read more

Been in line one hour. One cashier in front and one in back. 4 people breaking boxes including manager instead of opening another line. Manager walking around picking up empty boxes not even a care that people are waiting. The other employees trying hard to do what they can without any leadership. read more

Super bad customer service, walked in and found what we needed, waited 20 mins for someone to help us, and got nothing, asked the person manning the cashier and he paged, 10minutes later we are still waiting, left without buying anything, and to think there was less than 10 customers inside the store. read more

Amazing customer service from all staff! They were very patient and took the time to help my son find his gear.

This five star review goes out to Chris, the Store Manager. I went in last week to buy some Saucony Grid Stratos tennis shoes. They didn't have my size so Chris told me that they were expecting a shipment mid-week. He wrote out a raincheck with the sale price of the shoes and told me to expect a call when they came in. By Friday I hadn't heard anything but was in the neighborhood so I stopped by the store. The assistant manager or whoever SHE was informed me that if I didn't get a call, they hadn't come in. Chris quietly took my slip of paper and murmured that the employees didn't always check the raincheck list. He came back with both pairs of shoes and told the check-out counter staff to ring it up at the sales price. In a world of mediocrity, Chris YOU ARE WONDERFUL! Made my day. Thank you thank you thank you! read more

Visited Big 5 today, and although the store was very busy with Christmas shoppers one employee took his time to help my grandma and me. Jake was amazing and helped my grandma find exactly what she was looking for. All employees should be as helpful and nice as Jake was. read more

This is my go to place for sporting goods and sports attire. Always google the in store coupon for 20% off! Awesome deals!! The manager helped us tonight (older man in a suit) and he's friendly . Also, if you don't see what you're looking for or like always always ask to see if they may have some extras in the back room . read more

Good selection for people as me, who do sports, but not the professionals. The prices are affordable for everything, so I like it. The staff is friendly but a little incompetent. read more

Standing in the store as I'm typing this. The person that I'm assuming was the store manager was very rude. My dad and I had a genuine, innocent question: "Would we be able to pay for an item that is out of stock at this location and pick it up at a different location that does have it?" It didn't hurt to ask but this manager had the audacity to laugh at us and ridicule us to another employee like we weren't standing right in front of them. He was unbelievably condescending. Other than that, the employee named Adam was so helpful and nice. That store manager should look to him as an example of how not to be a jerk. read more

Selection is limited but the customer service was awesome. Thanks!

There are only a couple sales people here that can actually give you advice on what you are looking to get. Don't expect much help here when most of the teens working here don't really give a damn. read more

Outstanding customer service. Brandi, the store manager went the extra mile to help me with the product I was looking for. Brandi was amazing. Very friendly and helpful! read more

I have gone here several times for outdoor equipment and also gun equipment. I've noticed that many of their products are wayyy overpriced, so I haven't purchased certain products there for that reason. However, when I bought hiking shoes there, the sales associate and the store manager were super helpful and patient with me, and even recommended great hiking socks to go with my shoes. I also wish the store was a little less messy. It feels a bit sloppy and cramped. read more

Went into the Valencia Big5 for a mossy 500. I talked to Jairo. Let me tell you, this guy knows his stuff and he is a great salesman/customer service extraordinaire. BTW, I seldom write reviews but I had to in this circumstance. read more

My tent pole cracked, and I needed to replace one section of the pole. Darrel, the store manager, went out of his way to help me replace the broken pole right there in the store. We had the pole stretched out across the store floor away from foot traffic. He spent a good 20 minutes with me trying to help me make it right. I really appreciate him taking the time to help me. The store was very busy on a Friday holiday weekend. I have bought many camping supplies from Big 5 and will continue to support the store. It is hard to get good service now days, but at Big 5 they go beyond good service, they have fantastic service! read more