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Verizon

2.6 (134 reviews)
Closed 10:00 am - 5:00 pm
Updated a few days ago

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7 years ago

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Verizon Customer Service

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12 years ago

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9 years ago

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16 years ago

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15 years ago

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9 years ago

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7 years ago

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Verizon Customer Service

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12 years ago

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8 years ago

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7 years ago

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7 years ago

Terrible customer service!!!! I have been a Verizon customer for 15 years + and I have never seen so many incompetent people. No stars!!!!!

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Verizon Customer Service

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9 years ago

Went to go get my iPhone upgraded and Jesus helped me! He was awesome, he did it so fast and was very friendly!

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11 years ago

Absolutely excellent service I was able to come in pick what I needed charge it to my Verizon account and I was out within a minute.

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11 years ago

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7 years ago

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7 years ago

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15 years ago

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14 years ago

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11 years ago

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10 years ago

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12 years ago

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15 years ago

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12 years ago

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7 years ago

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Verizon Customer Service

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10 years ago

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11 years ago

Thank you so much for helping with my phone storage issues! The guys moved all my files over to my SD card and got me all set up! :)

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8 years ago

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9 years ago

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12 years ago

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9 years ago

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10 years ago

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8 years ago

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11 years ago

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11 years ago

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9 years ago

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8 years ago

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8 years ago

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13 years ago

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12 years ago

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8 years ago

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Page 3 of 4

Ask the Community - Verizon

Review Highlights - Verizon

Zach was super helpful and though it wasn't an issue that could be resolved in store, he directed us the right way with a number to call.

Mentioned in 3 reviews

Read more highlights

Best Buy - Curbside pick up

Best Buy

(223 reviews)

$$

RUDE & ARROGANT! Just came in for an appointment to help…read morereboot my older model personal business iMac. I paid & started the tech services to only be laughed at, denied service for my equipment & reimbursed 10 minutes later before even viewing it. The tech lady didn't know my model & laughs with the cashier in the back room assuming they are correct. Another customer heard this & was just as disappointed. Apple Support referred me here & they don't work on Apple? ...and I almost signed a repair waiver? SCAM ALERT! Unfortunate experience & lost trust. Train your employees properly, you'd make more money.

I went into Best Buy with the intention of buying a high quality computer and camera system for my…read morebusiness. GEN Z STAFF as another reviewer commented. The man at the door asked how he could help. Then he directed me to the appropriate section. He said he would call someone over to help me. I waited at least 15 minutes with the blue shirt boys literally avoiding me. I guess a 55 year old woman isn't worth a conversation. So I started asking GROK to help me select what I needed. Once I guesstimated the appropriate computer I had to chase down a blue shirt to go get it. When trying to confirm that I was selecting the correct computer, the kid kept looking for an escape instead of making eye contact with me. I walked out without the camera stuff because I couldn't stand another minute with the young man who was totally put out helping me. If you are looking for knowledgeable customer service, you should shop somewhere else.

Target

Target

(184 reviews)

$$

This was a very oddly laid out Target that's a bit more similar to the Target in San Ramon…read more We walked through the entire store to find the pharmacy area and were finally able to grab the few items we needed when we found it, although there was a massive line for self checkout, with only 4 stands available (instead of the usual 6-8). I'd grabbed a drink from the cooler but when we got back to the car it had already been opened so I ended up having to toss it. Overall, a fairly middle of the road experience and I doubt we'll return.

I've always found their customer service staff to be helpful and friendly. Their self-checkout…read moremachines work well. I like the store. I appreciate the free shipping on orders over $35 and the online order and in-store pickup options. But what I REALLY like is the Vacaville Target's selection of fresh, reasonably-priced raspberries, blackberries and (in summer) cherries, both the red and the Ranier varieties. They also have great prices on Fage yogurt and various dairy items as well as frozen fish (their frozen salmon and cod are great). I like their vitamins and supplements selections too. They're also good for a variety of one-off items: I recently picked up a water bottle sling there for hiking, and it's great - and the price was excellent. I shop here all the time. I find it a clean, well lit, well organized place to shop that has a lot of what I want to buy at great prices. I hope they stay in business because I like the Vacaville Target store a lot.

T-Mobile

T-Mobile

(1 review)

My daughter who is an EMT got off her shift and went to this location to find out about upgrading…read moreher phone . This was on January 26. The two men that were there asked why if her phone was working she explained the new technology and just wanting to upgrade they not only laughed at her instead they tried selling her internet she explained she doesn't want that just the phone and asked if they had first responder discounts. Mind you she is still in uniform they said well you must prove she is one. She can obviously but why she is still in uniform. As they continued to mock and laugh at her and tell her about internet she chose to leave. Way to go on not only being rude and having horrible customer service you also mocked a first responder shame of you and this location

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Total Tech Industries - We sell all models of Macs

Total Tech Industries

(45 reviews)

Super friendly and responsive family business. They were recommended by a neighbor who got her…read morelaptop serviced. My daughters blew up the battery on their fairly new HP laptop, so I needed it replaced. The touch pad was lagging as well and asked them to diagnose the problem. Once we coordinated schedules, I dropped off the laptop for repair. The cost was very, very reasonable for labor and parts. The parts took a while to arrive, which was understandable and outside of the business's control. But once the battery came in, I got the laptop back the next day. I definitely recommend Total Tech if you need help with any of your computer needs.

Total Tech Industries Brandi and Jason are an amazing team,…read morerunning Total Tech Industries for all your tech needs! My MacBook Pro has been with me for almost a decade, and by this point, the battery could only hold a charge for an hour max. But since it has been so long, I couldn't bear to just part with it, so I had been lugging my charger around the house, and when out and about. A couple of days ago I saw a post praising Total Tech Industries in one of my local Facebook groups, along with many comments from others who also had great experiences. The very next day, I reached out via Yelp to get a quote on a battery replacement. Brandi and Jason were so fast at replying to messages and inquiries. I didn't meet Brandi this time around, but Jason is all smiles and just an all-around awesome guy. Upon opening the laptop up, he also recommended a cleaning service, which after 9 years, was totally necessary (the pictures they sent me were wild). The two of them went above and beyond to make sure I had a wonderful experience. I am so happy and grateful to have them so close by, and only wish I had sought them out earlier!! Highly recommend!!

Music Lovers Audio & Video - Pure audio synergy!

Music Lovers Audio & Video

(73 reviews)

$$$$

Lower Pacific Heights

Music Lovers Audio & Video is exactly what its name promises, and Spencer Giel is exactly the kind…read moreof person you want guiding you through one of the most rewarding and dangerous journeys you can embark on as an audiophile. I came in as someone just getting into the high end audio market, surrounded by gear I could only dream about, and Spencer never once made me feel unwelcome or out of place. I've visited other stores where you can feel judged the moment you walk in based on your wallet size. That was never the case here. As someone around my age with the same passion for amazing sound without millionaire budgets, he got it immediately. He worked with me from start to finish, helping me build a system that punches well above its price point. The result was a carefully curated blend of tubes and solid state that created a synergy I didn't fully appreciate until I heard it all together. He helped me select my Paradigm Persona 5F speakers, Audio Research LS27 preamp, Parasound A21+, AudioQuest Niagara 3000, and interconnects. Each brand chosen with intention, Paradigm out of Toronto, Parasound originally based right here in San Francisco, Audio Research from Minnesota, and AudioQuest from Irvine CA. Respected names with solid reputations in the audiophile community that fit my budget without compromising on quality. Any system I was curious about I was able to audition without any pressure or hesitation. That kind of access says a lot about how they treat customers. And it doesn't stop at the sale. They helped with three moves of my audio gear, something regular movers simply are not equipped to handle with equipment this precious. They also helped connect my system which is a level of service you just don't expect from a retailer. That kind of relationship goes well beyond a transaction. The store itself is filled with incredible gear across some of the most coveted lines in the industry. McIntosh, Audio Research, Boulder, Anthem, dCS, and speakers from Paradigm, KEF, Wilson, Sonus Faber, and more. They also specialize in home theater if that's your thing. Just be warned, every visit is a little dangerous to the wallet. And don't overlook their preowned section either, it's where real bargains hide. That's how I picked up my Audio Research preamp for half its original price. This place is a "Music Lovers" dream whether you are just starting out or building your end game system. Ask for Spencer Giel, he's the real deal!

Short version: 5…read morestars. Best of class in San Francisco for people who love music. Go there for good gear selection, good conditions to try stuff, honest expert opinions (that will challenge you), and professional service. Long version: I have been shopping at the San Francisco location for close to a decade now. Over that period, I bought three or four pairs of headsets, a turntable, and a tube amplifier, along with a set of random accessories. So, presumably, somewhere under $10k total. I am not rich by any standard, and every purchase usually takes me months, sometimes years before I make a decision. I have also, during that period, bought equipment from other shops as well (specifically a number of DACs that they do not carry), and sometimes online. On the "issues" side, I brought back my amp and they got it serviced for free, working with the company (something was defective with the power unit). I also had to replace the cartridge of my turntable (broken by a (now) former friend), and they got me a good discount on the replacement. Every time, this was handled seriously and professionally. What I like with Music Lovers: - I never feel pressured to buy anything - they let me hang out in the store for extended headsets listening sessions (yes, you have to show that you are serious about this, not just passing by) - when asking ahead of time, they will setup a listening room for me with a reproduction of my existing system for a test session (just that is gold) - they know what they are talking about - they are not afraid of having opinions and sharing them - not (too much) audiophile bullshit - their brand selection is satisfying - you can score good deals on pre-owned, demo units, or previous-gen - they are responsive Now, reading some of the negative reviews, I thought I would add a few words to help people make the best of it - or decide it is not for them. The most recurring complaint is that "they are arrogant", "customer service is disrespectful". Yeah well, this is audiophile territory. People in this are driven by passion before anything else. So, what do you want exactly? Passion, but without passion? Yes, they will dish out on gear WX, or push gear YZ, or might look down on you if you claim that your gimmicky Wirecutter-recommended-gizmo is awesome. Deal with it. Drop the entitled American customer attitude. Just because you have money does not make your every dumb view worthy of respect. If you can't tell the difference between an honest opinion and "bad" customer service, then you should go to Walmart. "Talking down to you" and out of your shitty takes is them doing you a big service, instead of sucking up to you and selling you whatever overpriced cool-aid. No one is forcing you to agree with their opinions, or get passionate yourself. Just take these in for what they are (informed, expert views), do some side reading and research, develop your ear, and test yourself to figure out what is good for you. Agree with what you can confirm. Then ignore the rest. Simple. At the end of the day, this is not so much about their attitude than it is about yours: are you in it to find gear that you objectively like? or for the "shopping experience", to have people polish that oversized ego, hypnotizing you into buying the latest over-hyped idiocy? Loving music is very much like loving wine. It is hard. Nothing is obvious at first. It is exclusive. It's about honesty, and developing that ability to focus on intrinsic qualities rather than whatever a gullible market say is good. It takes a lifetime of commitment to developing that organ. So, do you expect reverent staff feeding you, ad-nauseam, that disgusting, sticker-buyer $500 Napa Chardonnay? Or do you want to learn something about wine and get to experience that Chablis Grand-Cru? Have fun, music lover :-).

Verizon - mobilephones - Updated May 2026

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