On the suggestion of a family member, we switched from ATT to Verizon (Vacaville store). Kayla was very helpful in setting things up, and we were both very happy with our new phones ... but the happiness ended there. I experienced problems logging into our account, getting an error message that the website did not recognize me. I spent over 1 hour with support, difficult to understand due to the heavy foreign accent. Eventually, we were able to access our account. When I attempted to log in later in the day, I encountered the same problem of their website not recognizing me, despite using the phone number. Out of absolute frustration, I drove to the Vacaville Verizon store on East Monte Vista. I checked in, and waited. A young man carrying a electronic clipboard came to me asking my name, and what the issue was. I explained the log-in issue, and my experience with Verizon support. He told me that there was NO ONE at their office who could help me. When I explained my frustration, and the fact I had been with Verizon support already, and that I was ready (after only one day of service) to go back to ATT, he merely just walked away. Frustrated by the obvious lack of caring, I left the store. We will visit ATT this week and undo our mistake of putting our trust into Verizon. read more

Rodney the sales tech was helpful and kind and spoke in a way that I could understand the ins and outs of my plan. He was so professional yet personable. I ended up upgrading my phone because of his customer service. He's a true asset for the company!!! read more

Really bad customer service. Only want to help you if you tell them you are purchasing. My suggestion if you go here, is to tell them that, and then have the person they assign to you to fix your issue. My issue was just one of storage space and making sure all was going to the cloud so I can delete. I waited and waited, and then as I was getting up to leave, fell and no one even came to help me for a few minutes. That bad! Plus their drawer caused me to fall. If I could discontinue Verizon now, I would. But where we live, they are the only cell. read more

Came in for an upgrade after 5 years of the same phone. Previously always had an unpleasant experience in the past dealing with upgrades, but today Angela made my experience a seamless transition and a pleasant one. Explained the promotions, broke down any changes(if any) that came with the upgrade and answered all the questions I had. Was in and out in about 20mins. Great experience overall. Thank you Angela. read more

Verizon - Upgraded to silver iPhone pro max 17 - Mobile Phones Near Me - Vacaville, California

Poor customer service. Not motivated. Want to do the least. Management is useless. Attitude reflects leadership so don't expect to see any improvement until they can fix that. read more

just now New This review is strictly for JUAN VERISON BUSINESS CENTER....VACAVILLE LOCATION Juan will promiss you a price for your business lines and then not call you back and when he does throw a credit on account without fixing. Every month my bill is more than $500 more. The business customer service line can't help me and I have to deal with this for atleast 2 hours every bill. If verison wants to make this right. Please... my number is 916-289-8315..... No one will call to rectify, but if they do I have everything in writing. Pics and all documentation. Im tired of these games read more

Very helpful with troubleshooting, friendly staff, quick to be helped and knowledgeable

Full staffed and zero motivation to help a single customer. 4 able bodied staff and I'm forced to stand and wait for 1 staff member to settle a personal dispute phone call, watch another sip on his Starbies from the coffee shop next store (he's all about the whip cream right now), another is blankly staring across the parking lot while sitting at a registered with no expression, and the last one is scrolling the gram and trying to show coworkers memes she thinks are funny that others don't seem to find as funny. I can tell you, I'm less than amused. Just no real sense of urgency or respect on their part. read more

I've been coming in since march and sadly today my favorite employee was on vacation, so we got attended by "FERNANDO" who not only couldn't properly explain why we couldn't get our privacy screen protector WARRANTY Fixed which we were told that we had 30 days of unlimited replacements by the customer support ... we got 5 new iPhone 16 pro maxes and he basically told us to do it through a 3rd party so basically to kick rocks .. if Fernando is really a manager it's sad that he wouldn't go far and beyond to satisfy the customers needs.. thanks for wasting my time , we truly appreciated it ... read more

Never ever go to Verizon such bad experience from getting a new phone to getting a gift card and not being able to use it on an existing phone that I already have. Nothing on line or in store everything I want either out of stock or they just don't have. I am beyond pissed off!!! I just bought something online that I thought maybe I would like and they charged my account!! No option to use my gift card WTH!! Verizon you suck!!! read more

I had the best experience ever today. My Pixel 6 was starting to give me some trouble so last minute I decided to stop in the Verizon store by the Nut Tree Shopping Center. I got there shortly after opening and was immediately helped by Alejandra. I decided to take the plunge and switch to Apple. Alejandra made the experience painless!! She was patient and kind, she listened to me, offered advice, and walked me through the process gently explaining everything in a way that was easy to understand. I've been a Verizon customer for over thirty years and this was truly the best experience ever!! read more

Poor customer service. I was told 4 times what they couldnt do for me before even looking at my account. Im a life long Verizon customer with more than 4 lines on my account. They were just rude. read more

They sold us a broken "new" iPhone of which we had purchased other accessories for from another store as Verizon is too expensive. We brought the phone back in to have it exchanged and they wouldn't give us replacement accessories as we purchased them somewhere else l! The manager was rude and none of the stagger gave two shits about the money we were out for the accessories on the phone we had purchased. They refused to replace them or even give us a discount. Horrible customer service, rude staff and uncaring. Horrible experience and I guess this is what happens when you get to be too big! Customer service goes out the window! read more

Absolutely horrible customer service. They check you in and make you wait. No problem as I understand people are busy. After a few sales representatives were done, they walked away and stood there texting on their phones. If you aren't a new customer, they want nothing to do with you. What a horrible experience and whoever is managing this store needs to be replaced. Several customers walked out while I was there. Porting out as soon as I get the chance. Switch or order your phones online, stay far away from this store. read more

I run a small business and everything goes off my phone. My phone bill is over $400 a month. And my iPad I have gotten thousands of dollars of stuff from the store. I really needed help today and the manager at the store who is standing at the door says he cannot help me for a week. Absolutely ridiculous Well, he stands at the door, twiddling his thumbs The store is junk read more

What a slap in the face this company has become they used to have great customer service now thwy don't care about anything but selling you a new phone don't bother to ask a technical question they will look at you lime you're speaking a forign language they would not even touch my phone when i asked about my sim card and constantly having to restart my phone obviously its from upper management all the people know hiw to do is ask you to buy a new phone then when you ask what if the same problem happens if i buy a new phone they really don't have a answer they look at you like you're speaking a foreign language don't waste your time at the crap hole read more

Everytime i go to that store for assistance with my 5 lines i get kicked out without offering any help. Worst customer service i have ever seen in my life. It seems like that they get overwhelmed when they have more than 2 customers in the store. Incompetent sales team. I would stay away from Vacaville Verizon store. read more

This store closes at 6pm.I was here at 6:06. Bummer for me because I commute from Berkeley and 80 is questionable. How can anyone who works until 5 pm 30 miles away make it here by 6. I came here today thinking I was going to get my phone squared away. Camera, email, photos and texts stuck in yesterdays date. And none of it works. Yes I can google how to solve which I did. Don't want to do a hard reset and have it lose everything. Rather have someone who would have better knowledge and responsibility if something goes wrong. They don't even put the hours on the door. It's a scan deal and when your phone doesn't work how are you to know. Just frustrated. read more

I ordered a iPad from Verizon 08/21/23, I returned it by mail 08/29/2023, Verizon received it by 09/11/2023. I returned it under the 30 day window. I called Verizon 3 times spoke to a live agent and chatted with a live agent through Verizon app 2 times. They are charging me for the entire iPad which is $1138.00 and over $250 in other fees. They tried charging my debit card 10/26/2023 for the $1138.00 at midnight but my bank stopped the charge. Verizon said repeatedly that I shouldn't worry about any charges or future notices and to ignore them. That I wouldn't be charged but I got a letter in mail today from a collection agency for the iPad and it was dated 10/31/2023. I'm so incredibly exhausted, frustrated and upset about this situation. This will go on my credit when I return the iPad to Verizon under the 30 day window. I'm still dealing with this problem and making it aware to others. If this gets resolved, I will revise this posting. But I'm feel Verizon is in the wrong and hope they can fix it. Reason for the return: my husband gifted me his old iPad so there was no need to have the iPad from Verizon. read more

If I can give 0000 star I will,very bad customer service,if you too busy please don't take any walk in customer...! When we walk in the front desk lady say we wait for 30 minutes but then 45-50 minutes later she come over and say all busy and we have to wait another 30 minutes or more longer ,VERY VERY BAD CUSTOMER SERVICE .!! read more

A very loud shout out to Jason, the manager, and Jason, the specialist at the Vacaville Verizon store! I went there to have my new iPhone activated, and they were excellent! They were understanding and explained every question I had regarding my both my iPad/iPhone! thank you for the wonderful customer service! Rita read more

I really love the heart of this store. This Verizon location may be busy often, but the employees really lay it on thick with genuine kindness and sincere customer service. None of the store employees have ever rushed me into making a decision or hurried me out of the store, and are so incredibly patient (from what I've witnessed) both with me and also with other customers I've seen them interact with. I've been here a number of times, but today I felt especially compelled to write a review because of the interaction that happened between my 5 year old son and one of the Verizon store employees. Expecting to be there for a while (I wasn't wrong), I allowed my kid to bring his Hot Wheels cars with him to keep himself occupied. After the rush had died down, one particular guy (who has helped me before, and really knows his stuff!) asked my son if he could play with him. My son gladly welcomed him and, much to my surprise, he did not hesitate to play along side my little one, even if only for a moment. Still, seeing this seemingly little act of kindness really made a big deal to my son, and bought me extra time, too. I know it can be frustrating at times to deal with big companies, cell phone carriers being no exception, but the people who work here really make up for it, are genuine, and my heart is full after today's events. read more

Verizon - Mobile Phones Near Me - Vacaville, California

I just opened an account with Fharrel at Verizon and was told the activation fee was waved by him and his boss, but then received the bill and it was not waved called customer service and of course being transfered to a number of people before I communicated to someone who deals with the bill. They informed me to go back to store to correct this. I hate when I have to do it twice, when they could of done it right the first time!!!! read more

Could be more stars, but haven't even gotten our new phones yet because all close before my husband gets home from work. 6:00 pm? Really?

30 years ago we had Verizon and it was wonderful. We switched to AT&T when we got our IPhones. But wanted to switch back to Verizon, which we did 3 years ago. What a mistake!!! Verizon is the worst! NO customer service at all!! No way to speak to a human!!! I rwas on hold yesterday for 37 min then was disconnected. Then 50 min and disconnected again. After calling back and being on hold for an hour and 45 minutes I hung up. I would give them a ZERO RATING if I could . We have a $200+ bill each month and they can't even hire enough agents to help their customers!! NEVER GET VERIZON! YOU WILL REGRET IT LIKE WE ARE. read more

Walked in & two employees were at the door with no customers, neither of them greeted me. Then went over to the phone cases, two more employees walked past me - neither of them greeted me. Then another employee who looked like she was training someone walked past me but last minute decided to say hi & see if I needed help. I told her there was a sale online for phone cases for $14.99. She looked at me like I was nuts & said incredulously, "for Verizon?!" I said yes. She looked as if she wanted to tell me I was mistaken until I showed her my phone with the deals. She then proceeded to tell me that it was online, I asked if they would price match in store since it's still from Verizon. She said no they don't do that. She didn't bother checking in with anyone else & flat out told me no. I haven't seen one retailer in 2021 that doesn't price match at minimum to themselves. I said okay as i could see she wasn't interested in asking for a second opinion or price matching. Maybe that's why this store got such trash reviews & there were only 2 guests here. By the time I left there were 5 employees congregating at the front of the store & I highly doubt any of them made any significant sales that day based on their lack of customer service & knowledge. Glad I chose a different service provider so I don't ever have to step foot in this weak ass store again. read more

No one says hello or how may I help you been here for 15 min. Geez bad customer service.

I want to be clear this five star rating is for Cassidy. My son and I were scheduled for a 2:00pm appointment which started off with some problems then we were given a life raft by the name of Cassidy. I was really glad to see this confident employee who calmly stated "Not to worry I got this" and I believed her completely. I actually could feel my stress level go down and just let Cassidy figure it all out. Cassidy interacted with laughter, professionalism, skills and knowledge of the products.. These are the Verizon employees you want to see when you walk in. read more

Expect to wait in line for a very long time before being seen by anybody. If at all possible just have them mail you equipment and pay the extra money or go to the UPS store and drop off your old equipment read more

It's been a long time since I've bought a phone, let alone had such a positive experience doing so. I walked in basically knowing what I wanted, but not knowing how to go about it, and was greeted and helped every step of the way. We didn't have an appointment, but Alvaro and Cassidy made space for us and helped me to get the phone I wanted! They did everything they could to get us the best deal and to explain all of the different options. I would absolutely recommend this location to others, and send them to Alvaro and Cassidy! Cassidy got my all the accessories I didn't even know I wanted for such a great deal! Thanks guys! read more

Employees in the VV store are rude abrupt an unwilling to spend time to give any information-lazy, no good customer service! I almost switched services but someone recommended the Verizon Davis store on 1st st. WOW - what a contrast of experiences. Darius (The Manager) in Davis was amazing. He was kind patient and displayed such professional & attentive customer service! I wanted to stay with Verizon-glad to find Darius!!!! NOTE: Even the guy at Costco warned me about the very poor service in the Vacaville store. read more

Jordan helped me out and I had a great experience with him. He was Very knowledgeable, friendly, and down to earth. I highly recommend you talk to Jordan if you visit this store. read more

Just switched from ATT to Verizon because they had a good promotion but completely regret it. I mistyped my acct number for autopay and was penalized by having to pay cash for the next six months in person at the store! I always pay the full amount and never pay late but no customer service agent is allowed to help because it's a computer app rule! Ridiculous. I spent 2 hours routed to different departments and even spoke with a manager in the financial division who still was unable to help me fix the typo or have my status cleared to allow autopay. read more

I do understand that Covid labor shortages are real and that most of everything from Verizon can be done online, but I made an appointment with the store manager and came during my appointment time. I wanted to get a new phone day-of instead of waiting on shipping and I wanted to know what the deals would be for my phone right away for trade ins. I was one of two customers in the store and there were three associates working. No one was talking to anyone, so I asked at the checkin station if someone was available. They said the associate would come to me once they were finished with everything. I half hour went by so I walked out and did everything online. Why was I even allowed to make an appointment if no one was available to help me anyways? A half hour is a long time to wait for nothing. read more

I had a very GOOD EXPERIENCE at the Vacaville t oday. I was helped by Tech Thomas who got my phone setup with Email and helped me tremendously. Thomas is a true Verizon Ambassador! read more

Pheng Kuy, is the Man that knows it all with highly professional customer service & very knowledgeable. Coming from AT&T for more than a Decade then switched to T-Mobile for a year & hopefully this will be my last transfer to Verizon. Pheng was very helpful & took the time to answer all our questions & plus some to educate us. Even my husband of 35yrs. was really impressed for it shows the sincerity of him to meet with our needs. Definitely, I will highly recommend this place & carrier to anyone I know. Keep up a job well done. Your time is greatly appreciated. Also, action speaks louder than words. This was my 3rd time I walked-in to the store. The first time, I spoke to Leilani & Micheal I was told the things I need to do first so I can transfer my carrier from one to the other. So I came back the 2nd time but unfortunately, it's all about Sales Rep. or what you call Adviser or Consultant. She was not hearing me & she doesn't make sense so I told her that I need to come back for she was complicated. And I'm glad it was Pheng that rescued me from my troubles of finalizing my commitment to this Co. One can make a difference for the better It's not all about commission, good words spread when you give your best to help others genuinely then the rest follow 10X more than you expected. #KARMA. I wrote this review already but I came back to add that the following day after I signed-up. Pheng txted me to qualify for the promotion that was going on.... I will not know this, if he didn't care to let me know. That's what you call dedication. read more

Verizon - Greatly appreciated - Mobile Phones Near Me - Vacaville, California

Terrible service. The man (whom I forgot to get his name) instantly had attitude and didn't want to help at all. Only reason why we came here was because we were able to get an appointment earlier instead of waiting for Fairfield. We have confirmed multiple times with various employees that we can use our rebate to upgrade phones. However he kept giving us excuses as to why we weren't "able too" In the end we just called customer service and the man on the phone was nice and patient enough to order the phones for us with the rebate included. Don't waste your time coming here. read more

Went there on Monday, made an appointment for Wednesday. Arrive at appointment and told it's for tomorrow but we specifically asked for Wednesday as we will be at work Thursday. They sent us home and told us to add the two lines online and pick up in store. We are being promoted to now for in store. Circle jerk! read more

I decided to go with Verizon back in September 2017. I returned my devices the following day and cancelled everything since they had previously said my bill would be less than 200 for 4 lines. It turned out it was going to be 700.00. I returned my merchandise, cases, phones and everything, they told me they could NOT give me my money back instead they were going to send me a check! It was close to 800 dollars they owe me, i have NOT received my check in the mail! Then next day I returned everything they have a 3 day policy, someone kept one line and one of my phone ON! Now I am being charged with "late cancellation fee" of 207! EVEN though I returned everything the next day! I didn't get my money back for the phones or accessories I returned yet they charge me for having one line activated! Don't do Verizon wireless!!! read more

Terrible customer service. I always try to avoid going to the store as I used to work for Verizon and I know how they can be. The manager Jake was rushing me through my transaction and not answering my questions. He told me to go to Best Buy if I wasn't ready. I was prepared to get accessories etc for my phone but the employee (Daniel) that he passed me off to was even worse. Their transactions are robotic at best. They literally lied to my face about my account features and charges. They were rude and cold. Thank goodness I'm just visiting read more