Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

VANITY!!! She was absolutely amazing. I took my mom to get her upgraded from an iPhone 8. I finally…read moretalked her into upgrading her phone. Given I need 3 phones asap I budgeted for the 15 so we knew what we wanted. We were checked in and told there would be a wait. We were prepared to be patient but almost immediately we were called over. Here is where we were fortunate to meet Vanity. We told her what we wanted, she tried to get us to think about the size difference of the phone but wasn't pushy about it. She did let us know about the restock fee if we returned it. We should have listened to her. My mom had the phone all of one evening and struggled with the size. So back to the store we went this week. My mom had called to be sure Vanity was there and she remembered us. She was under the weather and apologized that she wasn't herself *she was only slightly less wonderful. She took us right away. *there was no one waiting She politely reminded us of the restock fee, which while any restock fee sucks, I knew I was paying it before going in. I knew this because she was so thorough the first time. While she wasn't feeling well she was still just as thorough with us the second time around. And this time my mom was completely happy with the purchase. As a manager, I know how hard it is to find an ace. You have one. Vanity is incredibly knowledgeable about all things T-Mobile. She has impeccable customer service skills offers value and benefits while listening to need and meeting them. Not to mention, she is compassionate in her interactions and personable. Vanity a rare find and I will be recommending her to anyone I know or meet with any cell phone need in both my professional and personal life. I will be back for my phone upgrade and have her card so I know she'll be there, she is just that easy to work with. Thank you Vanity, you made me but more importantly my mom very happy. To her managers. Please recognize her, if you don't I may just plot on stealing her. I'd hire her in a heartbeat!!! lol

I had a really positive experience at the T-Mobile store thanks to Christian. I came in to pay my…read morefinal bill and get help with unlocking two iPhones. While the phones ultimately couldn't be unlocked at that time, Christian took the time to clearly explain the situation, walk me through my options, and give me helpful insight on what steps I could take next. What really stood out was his patience and genuine willingness to help. Even though the store was very busy with many customers waiting, he never rushed me and made sure I understood everything. I truly felt like he cared about helping me, not just getting me in and out. Thank you, Christian, for the great customer service!

I drove to Vacaville after a really bad experience with the Pleasant Hill corporate office…read moreemployees. My wife and I upgraded our obsolete iphone5 to new Android devices at the reseller kiosk at Sun Valley Mall in Pleasant Hill. We were still unable to send/receive test msgs from non-metro pcs contacts to our android devices. I had also had login issues prior to my bill being due that a few lengthy calls to customer service did not resolve. Even the reseller warned us to keep our expectations low with the Pleasant Hill office. Those people were rude, condescending, and incompetent. The best answer they could tell me was "tell your contacts that use iphones to shutdown & restart their iphones". Not. I decided to visit the Vacaville store, regardless of the time & distance, and brought my wife's android & iphone as well as my devices. I think the ladies that helped me were Elizabeth & Ruby, but it's been a few weeks since I was there. They were both patience, kind, understanding, and respectful to me. Fortunately, they were also knowledgeable about both our new android devices (samsung & lg) and our iphones. As it turns out, there is a Facebook messenger setting in addition to the General text messaging settings on the iphone devices that need to be disabled. After a few attempts, our phones were good-to-go! I was even surprised that they had to field troubleshooting calls from as far away as Reno, NV. I take my hat off to these ladies for their superlative service! Thank you!

BEWARE of Metro by T-Mobile on Elmira Vacaville! They are SCAMMERS!!!…read more Mya and Genesis are very unprofessional and manipulative. I went in to buy my daughter a phone. Mya the store manager had stated an IPhone 13 128 GB was $250 with activation fee and 1st months bill. She also stated a tablet and phone case was free. When she asked me if I wanted to add a line for the tablet, I had told her NO. I also asked her if the phone case or tablet would show on the receipt and she said no. We were rushing with 3 kids running around, we didn't even think that she would over charge us. Until I got home, and received a message stating the monthly bill would be $70, due to the fact that she did in fact add the second line for the tablet, when I clearly said NO. When I looked at the receipt, I saw she charged us 425$ for purchases we never even received (speaker and power bank), and that she did in fact charge us for the tablet $13. When my husband went back the following day for a refund for the tablet and the speaker and power bank we never received. Mya stated those purchases were required and part of the purchase for the phone and only refunded him back the $13 for the tablet. She also mentioned that, Since she didn't have the items in stock she gave us a phone case instead. But when you look at the receipt, it says $43 for 2 items. So we basically paid $90 for a phone case? And she said yes. When we requested a refund, she said she needed the box for the return. So I went back, and she had Genesys tell me they couldn't do the refund without the district manager. After talking to corporate and a different metro store, it came to my knowledge a district manager was not needed for the refund. So, I went back one last time and demanded my refund. But instead Mya was upset I posted my experience my experience on the Solano Community FB page and said it was bad for business. After requesting a refund 4x, I yelled at both Mya and Genesys, and warned incoming customers of their shady business. Mya then banned me from the store. So she can ban me from the store but can't give me a refund? Make it make sense. Mya and Genyses both make money by commission, so charging me for these extra items I never received only benefits them. And stating I have to come Thursday or Friday when the district manager was available is ridiculous, when I asked for the time he will be in they said they didn't know, so they basically want me to run around and chase down the district manager? This is ridiculous and very unprofessional. Metro by T-Mobile is scamming the working class that works hard to make these purchases. All I wanted was an honest transaction, even if I had to pay $600 for a phone, I value honesty. And when that is crossed, I will then continue to post on social media to create awareness. This is not right. Atttached is a picture of my receipt for your reference. Where it clearly states I was charged for *speaker and power bank I never received * tablet that Mya stated was free and nothing would show up on the receipt * $75 activation fee This place is a scam! I would also like to add Mya and Genesis are on Yelp hyping up themselves and the store. They are so pathetic.

Thomas was exceptional; came out originally for a consultation/estimate, ended up knocking out the…read moreentire installation, same visit. Was courteous, showed up same day, and knew exactly what he was doing. Highly recommend Thomas Allan Pro AV Networking

Thomas was clean, thorough and did an excellent job. He ran Ethernet wiring through the attic…read more Would definitely use him again.

My daughter who is an EMT got off her shift and went to this location to find out about upgrading…read moreher phone . This was on January 26. The two men that were there asked why if her phone was working she explained the new technology and just wanting to upgrade they not only laughed at her instead they tried selling her internet she explained she doesn't want that just the phone and asked if they had first responder discounts. Mind you she is still in uniform they said well you must prove she is one. She can obviously but why she is still in uniform. As they continued to mock and laugh at her and tell her about internet she chose to leave. Way to go on not only being rude and having horrible customer service you also mocked a first responder shame of you and this location

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Rick and his crew are top notch professionals at what they do. We added CCCTV camera systems…read morethroughout our facility and converted some of the cameras to new thermal camera technology to our existing fire alarm monitoring systems. It's all about peace of mind and I highly recommend Workman Communications.

Super amazing service!!! I can't explain how satisfied me and my business is with the work they…read moredid! The owner came to the site to check in and make sure everything was going well and the 2 technicians were very smart and got a big job done! They helped wire and install network to our building and they also do cameras and get it all done Very professional very fast work best place in Sacramento to get anything done for your home or business Thank you!!!

Strong recommend for Atlas V&D! I had the pleasure of working with Youssef on a business related…read moreinstall that ultimately led to the successful implementation of a new VOIP phone system, along with a security system. The quality of work was top notch, including the kind of cable management that your average IT professional could only dream of!!! Spaghetti belongs on the dinner table, not in your network! Fair pricing, friendly service, quality work--what more could you ask for?!

Youssef was absolutely incredible! He was punctual and kind, very thorough and patient enough to…read morewalk me through the his whole process for the work he was about to perform. He is very well informed on his profession and got the job time in a timely manner. He was personable and would definitely recommend him to anyone and everyone that needs this sort of work done. Great Work Atlas Voice and Data