Great company and service. communication is above expectations. We are satisfied as a family.read more

I use high-speed internet for my consulting business. I was…read moreon Comcast for almost 2 years. It works great. Internet Planet just came out with a new high-speed Lightning Plan. for almost half the price. I had used them before. I found their internet to be very reliable. They don't have a zillion people working for them like the big outfits. Each time I call or email, it's the same one or two people. They are skilled technicians. They respond right away. My call never gets transferred. The buck stops with them. I just ran a speed test on it comparing both, since my Comcast Business is not disconnected yet. Their new Lightning Plan is comparable to Comcast Business.

I had an opportunity to visit this store recently with my grandson. I had an issue with my current…read morephone, and needed a replacement ASAP. Matthew greeted me, asked how could he assist, and it was uphill from there. He provided me with excellent customer service all while troubleshooting, researching, and solving my problem. He was professional, knowledgeable and kind. I walked away with a new phone, and was very pleased with my experience. The store had a good energy, was clean, and organized. I live in Fairfield, but will not hesitate to return to Vacaville for all of my Comcast/Infinity needs!

I will be traveling internally and went to Xfinity to have a few questions answered regarding my…read morecell service. I was next in line for service and told it would be around 10 minutes. I left after 40, having received no help. Apparently, most of the staff went on a break leaving one person on the floor. There was no sense of urgency from any of the staff.

Had a great experience over the weekend adjusting an Internet and phone bill to be just in my name…read moreand getting somebody else off my cell phone plan. Manager and staff members were very helpful to make this happen in a timely manner and very professional and caring. Highly recommend.

Terrible service . I have came in here and wasted my time 4 different days within last week …read more Always problem with service or billing . On top of that I wasted my time with there customer service in India for 2 hours then Egypt for 3 hours then Florida this morning for another 2 hours . Now I just want to drop off the last of Your equipment 1 remote and 1 small box . There telling me I have to wait 3 people ahead of me and Waste more of my time and the guy checking me in could care LESS ... find another provider if you value your time . Do better Xfinity

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Came in for an upgrade after 5 years of the same phone. Previously always had an unpleasant…read moreexperience in the past dealing with upgrades, but today Angela made my experience a seamless transition and a pleasant one. Explained the promotions, broke down any changes(if any) that came with the upgrade and answered all the questions I had. Was in and out in about 20mins. Great experience overall. Thank you Angela.

On the suggestion of a family member, we switched from ATT to Verizon (Vacaville store). Kayla was…read morevery helpful in setting things up, and we were both very happy with our new phones ... but the happiness ended there. I experienced problems logging into our account, getting an error message that the website did not recognize me. I spent over 1 hour with support, difficult to understand due to the heavy foreign accent. Eventually, we were able to access our account. When I attempted to log in later in the day, I encountered the same problem of their website not recognizing me, despite using the phone number. Out of absolute frustration, I drove to the Vacaville Verizon store on East Monte Vista. I checked in, and waited. A young man carrying a electronic clipboard came to me asking my name, and what the issue was. I explained the log-in issue, and my experience with Verizon support. He told me that there was NO ONE at their office who could help me. When I explained my frustration, and the fact I had been with Verizon support already, and that I was ready (after only one day of service) to go back to ATT, he merely just walked away. Frustrated by the obvious lack of caring, I left the store. We will visit ATT this week and undo our mistake of putting our trust into Verizon.

My internet is glitching again, so I'm posting a rant review. I pay $144 per month for 12mbps of…read moreinternet, an amount I increased due to COVID and working from home, and right now I have 2mbps download speed. This happens quite often, usually on the weekends when there is nobody to answer the phone, but sometimes on the weekdays when I rely on the internet for work and school. One thing that really put me off was that my bill remained the same during the fire evacuation and week long power outage... my internet was literally unusable and Winters Broadband still charged me the exact same amount "because it's in the contract language that nobody reads and is ethically questionable but their lawyers can argue it in court, if anyone ever takes it that far." Way to look out for the community during troubled times, Winters Broadband.

Do yourself a favor and ditch these guys and get starlink we just did and I couldn't be any happier…read morewith the choice. Finally working fast internet. Everything I could do on regular internet but not on winters broadband can be done on starlink. Streaming on multiple devices no problem high speed downloads no problem and great connectivity no problem. Great product with a bit of a startup cost but overall super pleased. Shipped within a few days of ordering, and had it up and running in 10 minutes.

Andrew was amazing. He was helpful, patient and knowledgeable about the internet issues we were…read morehaving. He was great!!

Message: I am writing to tell you what a great job Valley Internet has done during these terrible…read morestorms! To keep the network up and running with no sun, historic downpours and floods is nothing short of remarkable. We still feel lucky to have good Internet here in Pope Valley without having to plunk down hundreds of dollars for Starlink. So Ofer, Joe and all the rest of great people at Valley Internet, keep up the great work!

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!

Much better speed and service than AT&T! I had AT&T and they could only get me 6megs. I called…read moreCableview and they ANSWERED THE PHONES and had me installed and at 50megs the same day. I had to give them a shout out since I found them here. Local company that ROCKS!!!