I had an opportunity to visit this store recently with my grandson. I had an issue with my current…read morephone, and needed a replacement ASAP. Matthew greeted me, asked how could he assist, and it was uphill from there. He provided me with excellent customer service all while troubleshooting, researching, and solving my problem. He was professional, knowledgeable and kind. I walked away with a new phone, and was very pleased with my experience. The store had a good energy, was clean, and organized. I live in Fairfield, but will not hesitate to return to Vacaville for all of my Comcast/Infinity needs!

So our telephone line has been down about two weeks, first, laying across the tree and my…read moreneighbors, swimming pool and now it is about 2 feet from the ground. So my husband has called oh, I don't know about 20 times, to no response. How do you get someone out to repair a line that is down and fairly dangerous at this point in time?

I had a pretty rough start getting my internet set up. Then I went into the Comcast store and got…read morehelped by Julius Jervoso (Cashier FXJ), and the whole experience turned around. He got everything squared away, let me know about the military discounts I qualified for, and just made the whole process easy. He actually took the time to help. As a single dad, I've got enough stuff on my plate already, so having someone make things easier really stood out to me. I left in a much better mood than when I walked in. If you need help, ask for Julius. He knows his job very well and takes care of people. It's not often that a veteran gets reminded that their service is appreciated, especially when they don't even mention it. Julius noticed the "Veteran" designation on my ID, thanked me for my service, and immediately started helping me get everything squared away.

I came to the Xfinity Store to see if I can change my home Internet and TV plan because my current…read moreplan just keeps going up in price. I made an appointment same day on a Saturday for 4:45pm. I arrived at 4pm and was told that I can either check in and wait, but will be knocked off first in line on the list or stay on the list and come back at 4:45pm. I opted go run an errand and to come back at my appointment time as there were 2 family's that just walked in ahead of me and it looked like they were short staffed. When I came back at 4:44pm, I was greeted and checked in right away and told that they will call me when they are ready for me. Unfortunately, I still had to wait over 30 minutes, maybe 40 minutes before someone was able to help me. The guy who helped me (I believe his name was Matthew) was very cool and did a very thorough job of reviewing my account and making suggestions. I had already researched what I wanted, so I just needed to know if that was the best options for me. He was very knowledgeable of all the products. In the end, I achieved my goal of shaving off a few bucks per month on Internet and TV service (saving $60/month and got a free modem/router and TV box), so I am happy. Only thing I was not happy about was waiting an extra 30-40 minutes after my appointment time. At least they had a comfortable waiting area and free WiFi.

My internet has never been better. The installation was fast and the tech Guillermo went above and…read morebeyond my expectations.

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

On the suggestion of a family member, we switched from ATT to Verizon (Vacaville store). Kayla was…read morevery helpful in setting things up, and we were both very happy with our new phones ... but the happiness ended there. I experienced problems logging into our account, getting an error message that the website did not recognize me. I spent over 1 hour with support, difficult to understand due to the heavy foreign accent. Eventually, we were able to access our account. When I attempted to log in later in the day, I encountered the same problem of their website not recognizing me, despite using the phone number. Out of absolute frustration, I drove to the Vacaville Verizon store on East Monte Vista. I checked in, and waited. A young man carrying a electronic clipboard came to me asking my name, and what the issue was. I explained the log-in issue, and my experience with Verizon support. He told me that there was NO ONE at their office who could help me. When I explained my frustration, and the fact I had been with Verizon support already, and that I was ready (after only one day of service) to go back to ATT, he merely just walked away. Frustrated by the obvious lack of caring, I left the store. We will visit ATT this week and undo our mistake of putting our trust into Verizon.

Rodney the sales tech was helpful and kind and spoke in a way that I could understand the ins and…read moreouts of my plan. He was so professional yet personable. I ended up upgrading my phone because of his customer service. He's a true asset for the company!!!

My internet is glitching again, so I'm posting a rant review. I pay $144 per month for 12mbps of…read moreinternet, an amount I increased due to COVID and working from home, and right now I have 2mbps download speed. This happens quite often, usually on the weekends when there is nobody to answer the phone, but sometimes on the weekdays when I rely on the internet for work and school. One thing that really put me off was that my bill remained the same during the fire evacuation and week long power outage... my internet was literally unusable and Winters Broadband still charged me the exact same amount "because it's in the contract language that nobody reads and is ethically questionable but their lawyers can argue it in court, if anyone ever takes it that far." Way to look out for the community during troubled times, Winters Broadband.

Do yourself a favor and ditch these guys and get starlink we just did and I couldn't be any happier…read morewith the choice. Finally working fast internet. Everything I could do on regular internet but not on winters broadband can be done on starlink. Streaming on multiple devices no problem high speed downloads no problem and great connectivity no problem. Great product with a bit of a startup cost but overall super pleased. Shipped within a few days of ordering, and had it up and running in 10 minutes.

Andrew was amazing. He was helpful, patient and knowledgeable about the internet issues we were…read morehaving. He was great!!

The employees can use some training in customer service but the owner of Valley Internet is really…read morefriendly and willing to help. He himself redeemed Valley Internet for me. I do wish there was more speed available at Capell Valley Estates though.

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!