Great company and service. communication is above expectations. We are satisfied as a family.read more

I use high-speed internet for my consulting business. I was…read moreon Comcast for almost 2 years. It works great. Internet Planet just came out with a new high-speed Lightning Plan. for almost half the price. I had used them before. I found their internet to be very reliable. They don't have a zillion people working for them like the big outfits. Each time I call or email, it's the same one or two people. They are skilled technicians. They respond right away. My call never gets transferred. The buck stops with them. I just ran a speed test on it comparing both, since my Comcast Business is not disconnected yet. Their new Lightning Plan is comparable to Comcast Business.

I had an opportunity to visit this store recently with my grandson. I had an issue with my current…read morephone, and needed a replacement ASAP. Matthew greeted me, asked how could he assist, and it was uphill from there. He provided me with excellent customer service all while troubleshooting, researching, and solving my problem. He was professional, knowledgeable and kind. I walked away with a new phone, and was very pleased with my experience. The store had a good energy, was clean, and organized. I live in Fairfield, but will not hesitate to return to Vacaville for all of my Comcast/Infinity needs!

So our telephone line has been down about two weeks, first, laying across the tree and my…read moreneighbors, swimming pool and now it is about 2 feet from the ground. So my husband has called oh, I don't know about 20 times, to no response. How do you get someone out to repair a line that is down and fairly dangerous at this point in time?

Jakkehim greeted and assisted me upon arrival. He was warm, friendly, and helpful! He was also a…read moregentleman and opened the door after our transaction was completed. Thank you Jakkehim. Sorry if I misspelled your name. My visit was due to an overheating modem which he returned and replaced for me with no problem. Store runs like a well -oiled machine from the time to enter until you leave. They greet you the moment you walk in, ask how they can help, then direct you to the appropriate area. There is parking right out front in the lot shared by adjacent businesses in an outdoor strip mall. Handicap spaces are available near the entrance.

THIS PLACE SUCKS!!!!! The two women that were working today were so rude. They clearly do not like…read moretheir jobs and are only there for the money. I went in there today. Walked in and asked for help and both women did not want to help they just sat there and handed us an i-pad and connected us to "a live agent". THIS IS UNEXCEPTABLE customer service. I called the 1-800 number, and they told me that they do do that so the two women just didn't want to do their job. I will be disconnecting them services.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

I had to go in today to see about handing in my moms phone. She passed 2 months ago and I needed…read moreto nit only turn her phone in, but have the service changed into my name only. The associate that helped me was very nice and helped me through the process. I will have to call in for the name change, but the process to turn her phone in was made very smooth!

I've had Verizon for about six year. I had AT&T previously with no complaints. My spouse bought…read morethe new 17 pro and gave me his 16 pro. The screen saver cracked and I "thought" I had the screen saver that has a life-time guarantee. I was in formed I had not registered it, using the QR code (no one mentioned I had to do this), so I was informed when I went to get a replacement. I could not get a new one without paying $100 for it. That did not sit well with me, as I had never been informed I had to register my "screen saver", for this guarantee to work. I went to Best Buy, bought a new life-time screen saver for $35.00 and had it installed. All I have to do to replace it if it should crack, is go into a Best Buy store, tell them the cell number it was automatically registered under, and I immediately get a new screen saver. No BS, no wasting time and no tricks to make more money from a customer. I do NOT recommend Verizon, and will soon change my service to someone else.

My internet is glitching again, so I'm posting a rant review. I pay $144 per month for 12mbps of…read moreinternet, an amount I increased due to COVID and working from home, and right now I have 2mbps download speed. This happens quite often, usually on the weekends when there is nobody to answer the phone, but sometimes on the weekdays when I rely on the internet for work and school. One thing that really put me off was that my bill remained the same during the fire evacuation and week long power outage... my internet was literally unusable and Winters Broadband still charged me the exact same amount "because it's in the contract language that nobody reads and is ethically questionable but their lawyers can argue it in court, if anyone ever takes it that far." Way to look out for the community during troubled times, Winters Broadband.

Do yourself a favor and ditch these guys and get starlink we just did and I couldn't be any happier…read morewith the choice. Finally working fast internet. Everything I could do on regular internet but not on winters broadband can be done on starlink. Streaming on multiple devices no problem high speed downloads no problem and great connectivity no problem. Great product with a bit of a startup cost but overall super pleased. Shipped within a few days of ordering, and had it up and running in 10 minutes.

I have rarely (if ever?) written a review. But this company…read moredeserves a more recent review than what I see. I have had their residential ISP service since at least 2007. I continue to be impressed by their installers, their customer support staff, and their ever-improving offerings. Just today, I received a free speed and equipment upgrade, combined with a reduced monthly fee, as part of a company initiative. This continues a long-established pattern of continual improvements, something Valley Internet really seems committed to. Because rural broadband pricing and speed have historically lagged urban& suburban options, I have frequently explored other providers, but every time I ended up keeping this superior service. And my Circle Oaks neighbors seem to agree overwhelmingly.

Andrew was amazing. He was helpful, patient and knowledgeable about the internet issues we were…read morehaving. He was great!!

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

Much better speed and service than AT&T! I had AT&T and they could only get me 6megs. I called…read moreCableview and they ANSWERED THE PHONES and had me installed and at 50megs the same day. I had to give them a shout out since I found them here. Local company that ROCKS!!!