Cory was the sales associate who helped us on our 2 visits to the store. We were not quite sure…read morewhat we needed when we walked in the door the first time. we did not get a hard sell - just a patient approach as he helped us decide what we needed. Cory was patient, knowledgeable and skilled as he explained the variety options available. We were not prepared to purchase new phones on our first visit. Due to our busy lives, we did not return for 2 months. Cory remembered us, helped us set up our new phones. We were so pleased with him and his professional and competent attitude. Thanks, Cory!

Manger at the store sold 3 games in a row playing rainbow six siege, if he's that incompetent to…read moreplay a video game imagine him trying to manage a store. I wouldn't recommend going to this one it is ran by incompetent people who think they are in the right and blame you for their actions. Would not recommend if I could give it no stars I would.

Manger at the store sold 3 games in a row playing rainbow six siege, if he's that incompetent to…read moreplay a video game imagine him trying to manage a store. I wouldn't recommend going to this one it is ran by incompetent people who think they are in the right and blame you for their actions. Would not recommend if I could give it no stars I would.

Went in to get a protective screen cover. I got talked into getting a new phone by a Young lady…read morenamed May. She promised to setup my new phone so I wouldn't have deal with customer service and if I did and wasn't happy she would wave the restock fee and cancel my account for free. When I got home I got a message I couldn't receive gmails or take photos because of Storage. Upon checking I have 3 quarters of my storage is empty. I got the run around with customer who counldn't get there own app to work to remote in and fix the issue. So I called May told her what happened and she says she cant do anything about the issue and she wouldn't wave the fee or cancel my account without charging me a ridiculous amount of money. 1

It was not this store, but it was t-mobile and people need to be aware of the disconnect between…read morestores and corporate, that hurts consumers. Buyer beware - they "Supposedly" have revamped their rebate system... THEY WILL RIP YOU OFF AND SPIT IN YOUR FACE. The rebate department messed up $1200 worth of rebates on me. The manager in the store promised me a $600 credit on three occasions due to a corporate error that ended up costing me $1400. I never received this either. Now I know, they messed up and it cost me $1400 - i should have gotten $1400, I was desperate and I never even got that. The kicker - the rebated department was so RUDE! Wow, talk about being told F** you, without that wording being used. I am out $2600 because

Juliana is the reason I'm giving 5 stars to this T-Mobile location. She knows her job and helped…read moreus recover from an issue with AT&T. It took over six hours to get the attention we needed from AT&T. We were switching to T-Mobile and simply wanted our phones unlocked. I cannot praise Juliana enough. She confirmed that our decision to switch to T-Mobile was the right one.

Michael was extremely helpful. I walked in there with intentions of getting a new phone to save…read moremoney. I walked out with no phone and SAVED money. Michael looked through my account and found ways to save me money. Suggested me to wait to upgrade for a way better deal because of the plan I am on. I recommend walking in and asking for his help. Great job man!

Waste of time coming here. They'll just tell you to call customer service. This place is only…read moregood if you're spending money on phone or a Bluetooth speaker. Other than that just save time and call the contact center where they will actually help you.

I cannot recommend this Verizon dealer enough. I had a…read moregnarly situation with my brother's phone and working it out was left to me as my brother was not well enough to do it himself. Danny was knowledgeable and thorough, guiding my steps with patience and professionalism to resolve my issue. He absolutely went out of his way to assist me, and I was so very grateful. "Joshua" was there as well in the store, and although he did not assist, his presence was a pleasant addition to my experience.

Took my daughter in to get a new phone as she destroyed the other. Salesman was very nice very…read moreinformative very accommodating. She ended up getting the phone that she wanted and we walked out of there happy. Do you have to go at just the right time because if you don't you will wait a long time.

I was there to get a label printed from my email. The lady (around 4:10 pm on 7/23/26) was sooo…read morerude! I'll NEVER go to Staples again. That lady should not be in service industry if she's so unhappy! Find a job where no interaction with people. Good luck!

A long wait to do my Amazon return. They were very understaffed. I won't be taking my Amazon…read morereturns there anymore.

I tried two different times to turn in my Wi-Fi Booster and they told me to keep it or throw it…read moreaway. After I changed to another phone provider T-Mobile turned me in to the Collection Agency for not returning this Wi-Fi Booster. Now, T-Mobile CEO Reps don't want to help us, so have sent it to Federal Communications Commission for results. T-Mobile does not work with there customers, bottom line.

I'm not sure If I have the right store in Cottonwood Mall, but this review is for the store on the…read moretop floor right by the food court. I was helped by Nathaniel and Christina and they were both so friendly. Nate helped me get a new phone and was so knowledgeable about everything. It's no wonder he's a manager. Thanks Nate, I'll always come back to see you!

I am so very impressed with the people that have helped me here. They are kind, understanding and…read morevery professional. They found "stuff" on my laptop and took it off. I have told everyone about them and highly recommend them. You will not be disappointed in the service you will receive. If I could give them 100 stars I would.

impressive knowledge and professionalism. I had some serious issues they were able to resolve in…read moreless than 2 days. I reviewed the list and never had to speak to them until the computer issues were resolved. everything was done according to my specifications including removing an unapproved app that was holding the computer functionality from performing. Very pleased!!

Jason no longer does phone repair, but he still took the time to give me troubleshooting tips and…read morerecommendations for apps that might help with my problem. Very friendly guy!

I am very happy I called this company. Jason was so incredibly helpful. All questions/problems were…read moreworked out in a clear and quick way. I was not made to feel that my question were foolish or ignorant (although they likely were!) I feel confident that my computer is now running effectively. So grateful for the help!

This is the place to go when you need a screen replaced! Prices are reasonable, service was great…read moreand FAST! Picked it up 45 minutes later, ready to go! Antonio assisted use with the process from start to finish. Very professional! Drop it off , go shopping and before you know it, your phone is back in your hand like it wasn't even gone! I will refer everyone and anyone with a cracked screen to go to Cellairis! Thanks for a quick painless experience!

Terrible service! I went to get my IPad screen changed because of a groupon, well my IPad worked…read moreperfect except for a cracked screen. They replaced the screen and now the IPad has a dead spot in it, the screen they put it keeps popping out and just was not concerned. I called their corporate office and was told I would get a call back, no call still! My IPad is not working correctly now and would have just kept a cracked screen. Groupon refunded my money but still have a messed up IPad. Do not go there, they do not know what they are doing. The corporate also seems to be not concerned about the franchises.