I went to the closest Verizon store, and got excellent help from a nice Western European Verizon employee first name Maoura, I think. After discussion, I decide to not try and get my phone number moved from Metro because my brother was waiting in his Toyata running because it was so cold. She did try and sell me a "free" 600 dollar phone, but after the first run to my apartment for documents, I gave up on a credit application and purchased outright a cheaper phone. She told me Verizon would charge me $30 to migrate the apps and contacts off my old phone, and I have a 2 ended USB-C cable, so I did it myself, it took about 20 minutes. She did warn me the CPU's in the new phone were slower. It does take 60-90 seconds to load after a reboot, my Metro phone was about 20 to 30 seconds faster. I also saw several customer come in for help, they always willing to help a customer instead of screaming at them and chasing the customer out of the store, which was my Metro by T-Mobile experience. I would recommend Verizon to all IT personnel. I have been a Systems Administrator for over 30 years, worked with every branch I know of AT&T Unix System 5 Release 4, Redhat linux, Oracle Enterprise Server, and every viable release of Windows Server. I have never experienced this level of service from a cell phone vendor sales person! They do have a problem with so many new customers coming in, I did have to wait in line a half an hour. read more

My wife needed a new phone so we went to a Verizon authorized dealer on Pat d'Arco. We were met immediately upon entering the store by Carla Nielsen. She backed up the phone to insure we could transfer everything to a new phone. She showed us our options and costs for upgrades. We made our choice on the iPhone 12. Carla was most pleasant to work with, insured my wife's phone was all set up and that my wife knew how to use it. She showed us several protective cases, again letting us decide. A very pleasant experience at this store and with Carla. We will definitely go back here when I need a new phone. read more

I was very impressed with the customer service I received from Isaiah Garcia at Verizon during the purchase of my new I-phone. Several years ago I felt like I was over sold at another location and have been hesitant to buy in person since that time. He was very friendly and patient and helped me make an informed decision on which phone would meet my needs. I am not as tech savvy as their younger customers and I appreciate how he took the time to explain things in a way that I could understand. It was a huge relief. read more

During this difficult time I wasn't even sure I would be waited on...We had been turned away from a different store without them resolving our problem... We walked into this store waited maybe 10 min and then was able to describe the problem with the phone and was out the door within 30 min... Appreciate the customer service, all while maintaining the 6 ft rule and keeping everything wiped down before handing it to me... Can always rely on great customer service from Verizon. read more

Visiting Rio Rancho from Minnesota we were struggling with very slow Verizon cell service so stopped by Verizon Cellular Sales on 915 Pat D Arco Highway, Rio Rancho NM We were greeted with a smile by sales person Lynsey who quickly and competently reviewed our issues throughly explaining her diagnosis. All matters were cheerfully corrected as she held the door for us as we left leaving us so blessed for having met her. So appreciative of Lynsey, RogerSusan read more

We discovered a swelling battery on my wife's phone so we went to Cellular Sales in Rio Rancho on a Saturday. Don Gallegoes greeted us at the door and worked with us to select a new phone and get everything transferred over. He also help setup fingerprint recognition, connect the phone to fitbit, and adjust the size of the keyboard. I was also impressed by Don's encouragement to contact him for any issues, even billing. A great experience. read more

After I cracked my phone into total disability, I went to the Verizon store to compare phones to replace it. Aimee guided me through those that met my specific needs. She truly understood my parameters for a new phone and camera. Because of her knowledge and her personable approach to it all, the process was efficient and satisfying. That's the opposite of the tiring, expensive experience that it could have been. Thanks much, Aimee! read more

My wife needed to get a new phone right away and Cellular Sales Rio Rancho was able to schedule an appointment in an hour. Everyone was masked in the store and our sales person Jaimie Walker was excellent. Choosing a phone is not an easy thing and Jaime helped us make a good decision. She set up the new phone very quickly transferring apps & data and setting up email accounts. I highly reccomend Jaime and this store. read more

Lynsey helped solve a complicated issue with my Samsung Gallaxy watch 4. It worked fine on wifi but failed to work on the cellular network. Lynsey was very knowledgeable, friendly, and utilized the help of VZW support to resolve my issue. A great experience and would recommend Lynsey for all your wireless needs. read more

Great customer service! Ms. Carla Nielsen had all of the answers to my questions, got me the perfect phone and case, and uploaded all of my data in a snap! I highly recommend her and this outlet! Couldn't be happier with my phone and would come back again without hesitation! read more

Our experience was very good. Isaiah Garcia was friendly but professional and knowledgeable. He was working with three of us and did everything possible to get us the best deal. We all left happy with our new apple watches and phones. read more

Mark was very helpful and got us our new phone very quickly. He set it up, installed the screen protector, and we were out the door in no time! read more

Great service! Jaime walked us through all the options and rebates, set up our new phones, and made sure we were happy.

Very helpful and friendly. Interested in problem solving when other stores have a don't-bother-me attitude.

Fast and listened to our needs and great service and explanations on service will always go back here

Mark was great in helping me solve my phone issues. They are very friendly and professional.

Jeffrey was helpful & knew his stuff. It was easy & overall great experience.