Atakan's the man. Super friendly and very patient, and he spent a lot of time with me because I'm…read morean old geezer. After finally determining my old phone was unusable, I bought a new phone at a very reasonable price, and Atacan set everything up for me.

I dropped of my done in mid January for repair. I was charged $65 when they say on their website…read morefree evaluation and we can go from there. After 3 weeks the tech (owner ) is out of the country and would not be back until the 1st of February and I wanted to get a refund and the woman who was in charge told me she could not do anything. I have been in contact every week and the tech (the owner is still not in). I DON'T KNOW HOW THEY ARE STILL IN BUSINESS. I have been waiting since January 23rd and he still is not in. SO FRUSTRATED. They did refund me my money. Still no tech as of 2/8/26. WOW. if I could give them a minus star I would. The woman in charge didn't have a clue what was going on. Go somewhere else, they won't help you. The owner now posts a reply to my review with more excuses as why his service is very poor. He can blow smoke as much as he wants but the fact still remains, his customer service is negative one star. I don't know why he has been in business to this day.

So I am amazed that it gets such "great reviews" on Yelp and Google. I think the reviews are not…read moreaccurate in my opinion from a Yelp ELITE member who takes her reviews VERY seriously. I would give it no stars if I could. Let me provide you with some details, so you know my review is actually accurate, unlike these reviews posted here, which I wouldn't trust. I dropped my son's phone off on 12/13/2018 and got it back FINALLY on 1/3/2019, nearly a month later. I made NINE trips to the store and countless phone calls. I have a picture of the receipt for proof because I put down a deposit when I dropped it off. After I didn't hear anything for four or five days after dropping off my son's phone, and he was getting restless for his phone, I made a phone call to them, I was told that the screen they repaired was damaged and they "were about to call me" and they had to return the screen to the original manufacturer and had to reorder the part, so they would let me know when it would be back in. I was told it would be early the following week, which was getting close to Christmas. On the following week, when I didn't hear anything from the store, I tried calling multiple times, the phone would just ring and ring, even though Google said they were open and so did Yelp. I went by the store to find a "CLOSED" randomly up even though it was operational hours. I tried calling the following day, again, no answer, the voicemail was the standard voicemail, stating their regular operational hours, so they should have been open, but this time, I came by to see that they had their "OPEN" sign up but their doors were locked and they had a sign that said, "Happy Holidays" and said they were closed until 12/27. WOW! Thanks for telling me!!!! I then, made another trip on 12/28/2018 - also closed. They also didn't repair my son's phone at all - they weren't able to repair it but gave me half of my deposit back, which again, not pleased. So, I lost three weeks, countless trips to see them, suffered a lot of stress and lost $70 plus all the gas of getting there and back. I will NEVER go there again. I hope they close their doors forever and I wouldn't trust any reviews on here that are generic, that don't list specifics. BE CAREFUL.

This place is the absolute best! Daniel, the store owner, fixed my cracked iPhone 6s screen in ten…read moreminutes flat and did a superb job. My screen now looks and feels like it did when I first bought it. This store also has a nice selection of phone cases for a variety of phone types. I got a nice discount for buying the case in store along with the repair. There are nice comfy chairs you can sit in while you wait for your repair, and good AC too! All in all, based on the wonderful customer service, the excellent tech skills, and the nice clean decor, I would highly recommend this shop for a cracked iphone screen. A+!!

Took my Note 8 in to have a new screen protector put on. My bad - I thought this place was the same…read moreas the place in Cottonwood Mall (CPR) and I was on the east side of town. The Fix slapped on a $26.96 CHEAP THICK plastic cover that was ridiculous to try and use so it cracked in a week due to how hard I was pushing to use my phone! Took it back right away, of course I was told there are no refunds. DON'T MAKE MY MISTAKE, see the guys at Cottonwood Mall - $8 and it's a nice thin protective film that allows me to actually use my phone! My last one from them lasted 2 years so I'm set for awhile. Boo on the The Fix, never again, anything from them!

I have to give nothing but positive feedback from the Fix and hope you'll check it out for your…read moremobile needs. When my screen broke, I contacted multiple vendors. Some never called back and others were closed. An appointment at the Apple store was over a week away. When I called the Fix they were able to accommodate me the same day and gave me a competitive quote over the phone. When I arrived, service was friendly and quick. They had my phone fixed in under 30 minutes. I also purchased a case and screen protection. A few days later my screen stopped responding. I went back and was immediately offered a replacement. Again, it took less than 30 minutes and they were able to fix it quickly and of course at no charge. Please take a moment to check out this locally owned business for your needs! They have every phone accessory you could ask from and those fidget spinners and cubes.

My phone died and since I use Boost Mobile I came here to replace it. There was only one employee…read morein the store and she flat out said "I don't know why people expect me to know about phones" after charging me for helping me set up my new one. I don't know if she had any training beyond being encouraged to upsell, and she kept expecting me to be able to receive notifications on the non-functional phone I was there to replace. I wasn't expecting a tech wiz behind the counter but she was completely incompetent even if she had been giving me her undivided attention instead of pausing multiple times to deal with phone calls and customers who came in after me.

Never own when they say. Lied to me on the the phone saying they were going to be available and…read morethen when I got there. You can fill in the rest right? Worst part is, I watched a roach cross the floor in front of two of the employees from outside the glass and they did nothing like it was a normal thing for Verizon store to have a roach crawling across the floor and there's no way they didn't see it !

I'm a trucker passing thru town and need an upgrade but when I called this store someone answered…read morethat couldn't speak English and refused to let me talk to someone who did. So I took a uber to the store from the truckstop just to be ignored and passed over by customers that came after me and when I said can I ask you a question? The young man (i think it was a male?) said very rudely he will get to me when he's done. Even the couple said he was first they said don't worry about it. Never ever going to this store again and if this is how Verizon does their loyal customers I'm probably going to switch to T-Mobile

Terrible service. Tried to return a phone- was told by the manager to come back the next day as the…read moresystem couldn't do returns until 24 hours had passed. Came back and waited for almost an hour for the manager to arrive because the employees didn't know how to do a return. Manager arrives to tell the employee (couldn't be bothered to talk to me face to face) that they can't do the return in store and I have to call customer service to get a box to mail it back. Why didn't she just tell me this on the first day? Just to get rid of me? Seriously do not go to this store. Completely awful.

They have been super helpful in purchasing new up to date devices and helping me move info from one…read moreto another. They know their products and help choose the best for me.