Honest, great service, priced right. You can trust this…read moreplace, the owner and employees are amazing. They always find the perfect fit and fix everything quickly at an affordable price. Replaced screens. Replaced charging port. Purchased great quality used I phones.

Took my daughter phone in for a cracked screen and proceeded to was very well and had it down in…read moreless than an hour. And very friendly staff

WORST in store face to face customer service we have ever encountered with Verizon employees. So…read morebad that after being loyal customers for more than ten years we dropped them and went with another company!

Luis was very helpful and patient and got us taken care of. Sometimes upgrading a cell phone feels…read morelike buying a car but Luis took care of us while we were in store. We had free Disney+ and Hulu and ESPN+ on an old plan and we understood that would end on the new plan but we could still get it as an add-on perk for $10/month. However, when we got home and tried to change to the new add-on perk, Verizon emailed us that this deal was not allowed where we live due to some weird state law. Spent two hours on the phone with CS, they couldn't do anything. Wife went back to the store today, spent another 90 minutes trying to resolve it with someone other than Luis, still couldn't help us. We are just out of luck, apparently. We can't possibly be the only ones trying to add that perk where we live. Verizon knew this was an issue and they still advertised it. Might've stuck with our cheaper previous plan if we had know this was going to turn into a thing.

JON at the Academy San Mateo location was amazing today. Professional, knowledgeable, patient just…read morea great guy all around. A total asset to the team there.

If I could give lower stars I would. I changed services in 2024. I moved all of my lines to a…read morecompetitor. I checked my account, in July of 2026 and noticed that they had been siphoning 70 dollars a month from my account since March of 2024. I called a customer service rep in July of 2026, named Al (probably not his real name), and he assured me he would look into this matter and call me back in week. A week later to his credit he did call me back, and left a message. I called back spoke with another representative who advised that the notes had been entered into my account and they will be working on recouping my money and assured me that I will not be charged again. Then in August low and behold, I checked my account only to see that Tmobile once again charged me $70.00. I immediately called them back I spoke with another representative who advised that they "were sorry, will fix this and assured that this will not happen again." They also advised that they will work on sending me a check for the money that they had taken from me for a line that was not in use and equipment I no longer have. I worked under the assumption that the "professionals" at Tmobile had done their job and stood by their word, boy was I wrong. They have yet to send me the money they had stolen from me for the last 28 months and on top of that they charged me again for the month of September; ironically for a line that 1) they discontinued was discontinued in March 2024. 2) and advised they had discontinued once again in July of 2026 and August of 2026. 3) and charged me for the same line in September of 2026. I proceeded to call back in September of 2026 and spoke with a rep named Emma (who read from the same script "discontinuing my line, recouping my money etc" I advised that I would like to speak to a supervisor. I spoke with a supervisor named Chris I explained my situation and the supervisor as soon as I explained the issue and advised that the next phone call I make will be to an attorney this "supervisor" disconnected the call. Now mind you these calls are recorded and not once did I curse, insult or disrespect any of the employees (because these calls are recorded), In fact the only thing I have done is raise my voice to the level of frustration this is causing. I have not received assistance, fair treatment and will be looking to retain a lawyer but for the purposes of this evaluation I would like to give T Mobile 0 stars and advise anyone seeking any services from this organization to go somewhere else. They are not customer focused, they misrepresent the truth, they are fraudsters.

Kevin worked with me to identify why my new screen cover would not work. Verizon did not have in…read morestock but helped me identify what product I needed. Thank You Kevin! He was patient and answered all my questions.

Horrible service. They messed up on my address and new phone could not be delivered. Tryed to talk…read moreto them they said they couldn't do anything and where very rude about it.

I purchased y first iPhone through T-Mobile. That was a huge mistake. Apple makes the device, and…read morehas retail stores to purchase from. My first Mac was an M2 MacBook Pro 15". I walked in, specced the system, and bought it. The gentleman that was helping me was thrown off, and not the best example of my experience with this by-appointment preferred store. But then, I was a walk-in, and don't really talk to people. He helped, I left with my computer. A few days later, I bought through Apple Store, set an appointment, and bought my Apple Watch 8. I still use it, I'm still happy with it. I'm also still happy with the physical Apple Store. They helped me with the watch, new bands, and integrating all of my devices. When it came down the pipe that Apple would be blocking access to blood oxygen on new devices, I got ash ultra . Again, I love the product. I got it at Best Buy, though. Because they were the only guaranteed O2 functioning watch carrying retailer. 2 years later, the watch called 911 when I was in a serious motorcycle accident. The watch died. The face and crystal shattered. I landed kinda on my watch, kinda on my helmet, mostly on the armor... The O2 ban was in strong effect, which could have been the end for me. With a terminal lung disease, that watch is my "should I put my oxygen on " lifeline. I explained my situation to the person who helped me. They empathized (without apologizing... seriously, if you know someone that's dying, don't apologize unless you are the reason!) She explained the situation to me, I understood: probably no functioning O2, for the foreseeable future. Watch got back early. Their no fix policy on broken watch faces had me a little sad. I charged it on the ride home, put it on, and absently checked my O2. This store, and Apple, went the extra mile to find a visible replacement, a pre ban manufactured ultra 2. My oxygen was at 94. THAT. The extra for a customer whose life would have been severely affected, and whose lifetime income generation CANNOT exceed 9,000, because of simple known life expectancy. That is the above and beyond that landed 5 solid stars, a lifetime brand loyal customer, and a recommendation from a person who spent 25 years in the infotech, infosec, and cybersecurity sectors.

They should get a different manger he's a weirdo Treat…read moreemployee better 1st time I was there I got my AirPods within 5 mins and everyone was calm there Went back for my iPad in August employee are weird and the manger is awful I wish this store could be better

I had gone to this store to get a screen replaced on a Samsung A7 tablet. They did a great job…read more Today I I took my new Samsung A9 Plus in to ask fir help setting it up. The instructions that came with it were confusing right off the bat. The tech told me the instructions were not correct and quickly set up the tablet for me. He refused to charge me for this. I wanted to reward his help by purchasing something and asked about a screen protector. He said they didn't have one a d I should purchase one online. He also said to bring it in after I got it and he would install it for me. Excellent customer service!

Customer service is always excellent! Super friendly staff who are always helpful, understanding…read moreand knowledgeable.

Victoria was awesome today. She helped us solve problems in a short amount of time. T-Mobile's…read morecustomer service seems to be in free fall the last few years, but she was great. Thank you T-Mobile.

The customer service at this T-mobile location is off the hook... The guys here are super friendly…read moreand kind. Def come in, there is a lot of parking and its a convenient location.

Sent request on phone issue after an update. (Would no longer go into airplane mode) Received a…read morequick reply with the exact solution. Free! Awesome! Will definitely remember your company name and recommend you to others. Thank you!

Super fast replies when I reached out and he did a great job on my phone! I had multiple cracks in…read morethe screen and he fixed it within the hour!

This is the absolute worst company I've ever dealt with. I cancelled my service months ago and…read morethey have been billing me for two additional numbers that they have under my name and said there is nothing I can do to remove them and I must pay the bill. I've spent countless hours going from store to store (at their direction) and on the phone and they said they are unable to assist me. Do not use them unless you want to be charged for other numbers that you didn't know existed.

Samuel was a great help. He went above and beyond to make sure I was going to get a phone. Not only…read moredid he help me with getting my phone and literally setting EVERYTHING up for me, he also helped my grandmother with her phone and she doesn't even have T-mobile. He genuinely cares about helping people and im SOOOOO gratful I got his help to Assist me!! HIGHLY reccomend coming to this particular location. Literally EVERY single worker there were kind and tried to help me when I needed it. THANK YOU SO MUCH SAM! Thank you Val, and the manager RYAN! I live across town but anytime I need help with anything I will make the 20 minute drive to them. 5 STARS!!!!!!! Great store. Thank you Sam and Valerie and Ryan. All the workers are great. -Mercedes Chavez

Excellent service! Fast, reliable, friendly. My phone looks like new, plus they were able to save…read moreall my phone #, contacts and other customized information. Highly recommend!!

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.