I was a Sparklight customer who got tired of continual price increases, in spite of service which…read morewould go out a half dozen times every day. Ezeefiber gave me four times the speed at a lower, guaranteed price. Installation was not easy because I have both a wired and wireless network in the building. The install technician (Oscar) was reliable, helpful and hard-working. He resolved the issues with the wired network on his own effort by upgrading the router for free. The fiber cable has not been buried yet, but is supposed to be done soon. So far, we have not had a single outage of the service in five days. I know there have been some complaints about installation, but I had no problems. I would recommend Ezeefiber, especially if you are with Sparklight now.

Ezee fiber is installing in our neighborhood. Why on earth are they still working at half past…read moremidnight. Lights shinning in windows, their loud machines running, guys shouting at each other, throwing things into their truck, etc. That last one scared the sh!t out of me. Was finally able to fall asleep and was awoken to thinking something crashed into my house, it was sooo loud. It's already been a nightmare with all the other issues they have caused. Can't wait until they are gone.

Outstanding. I've done business with this company for over 20 years…read more If you want intelligent, personalized service this is should be your choice! Just had them fix an error I'd made in no time. Highly recommend!

well, I called & made my deposit & waited for installation. problem is they use another company for…read morethis (suddenlink ) To keep this short, I waited 2.5 MONTHS ! And to this day I have no internet. midway thru this I was given 1/2 refund. and to this day I'm still waiting on the other 1/2 . They are kind & helpful-ish when you call . but absolutely unable to deliver.

Nice staff, knowledgeable, eager to help, I did not have to wait for long to be attended to, and…read moredid not have to ask any extra questions.

Terrible reviews, never anything positive, but the company does not care. What are you going to do,…read moreleave them? Nothing else out there, and I am sure they see what competitors offer. I would switch today but I am on a fixed income and can't. I HATE XFINITY and part of it is being trapped instead of relating to a company that is interested in service and its customers.

I came in to the store on Holly Ave. in Albuquerque because I couldn't get my voicemail working…read moreproperly. Store employee Jenny was helping lots of people, but quickly looked into my problem. It turned out the network settings for voicemail were set up improperly. She went through it in a few minutes and got it working. I was floored by her professionalism and speedy competence. We're not worthy!

Terrance . Terrance went well…read more I opened the door and his greeting was so warm and welcoming... he was able to help as I forgot to bring the account number with me and he was kind and easily helped. Shoot I almost switch my phone carrier without asking any questions! . Great customer experience curated by Terence.

Internet service disruption in area for 10 days, each day says repair by next afternoon but…read moreisn't... can't speak to a person to get information. When it works, Internet service is fine but when it doesn't, good luck trying to get it fixed or to know what's going on. HORRIBLE CUSTOMER SERVICE!

They don't provide security for their Internet and when you call him and ask him about it, they…read moretell you you have to take care of that yourself

Best priced, highly reliable provider of local and nationwide business services including:…read moreInternet, Voice Over IP, Cloud Hosting Services(Including Microsoft Exchange 2010) and Internet Security Solutions. Typically with $0.00 down for equipment, installation, and activation.

Required a new modem…read more Quick and painless. Wanted the latest XB10 modem, they had none But did leave with an upgrade

If I could give this store a negative review I would. I went in a year ago to have my WiFi and…read morephone bill split from my ex (an already stressful situation that the people over there phone "couldn't" help me with). It took over an hour to be helped and once I did get helped the lady said she could only do part of it and the rest I had to call customer support for help (even though customer support said they couldn't but whatever). The one thing she did do in person was set up a new internet account for me (great) but today I was reviewing my bill and noticed an extra charge for $15 for "NOW TV Latino" I went back and saw I've been charged this since the day I was signed up for my account (my fault for not reviewing it sooner) I did not approve this add-on whatsoever and have never used this service. This lady literally charged me an extra $15/month for a whole year and it would've kept being charged if I hadn't called and cancelled it today. I'm so mad because I didn't approve this at all, I don't watch Latino tv and don't even have a device to watch this service on! Buyer beware of this location, check what they have you sign, what they charge you and every little detail they provide because this is ridiculous and cost me over $100 of charges that never should've gone through especially because I didn't even see this till now. I hate writing reviews but felt others needed to hear this maybe go to a different Xfinity store or don't use Xfinity at all.

Century Link says my package includes 100 mbps internet. Speedometer shows 35-40. They asked if I…read morewant to upgrade to 140. I wonder if that would be any faster? Maybe 140 will really be 50.

Century Link may be so named because it takes a century to get action from them. I changed my…read morecredit card in March and tried to call/chat Century Link to inform them of the change. It's almost impossible to reach them using ANY method and I was unsuccessful. When they called me to sa my credit card payment had been rejected (no longer using the credit card on record) I suggested that they bill my checking account directly, and gave them bank and my checking account numbers to accomplish that. Months went by and I was not being charged on my checking account. They sent me a notice in July that my service would be discontinued on August 3 if I did not pay the bill. Two charges were made to my checking account in late July, but my service was still suspended. I opened an account with a different internet service in early August. And ANOTHER charge was made to my service in late August. I told my bank not to honor any other charges to my account by Century Link. And I am still unable to reach Century Link by phone or internet.

If the internet has problems or goes out on the weekend, you're sol until Monday because they don't…read morehave any techs working weekends at all. The internet is always slow, much slower than advertised. We pay for the highest residential speed package (9Mbps) at $110 a month and barely get 900Kbps on average (edit: just tested at 170Kbps down). Absolutely disgraceful false advertising. If the only alternative wasn't starlink... Municipal Broadband is definitely something to bring up at city hall imo. We will be petitioning our reps for it.

Worst internet service ever for $10 more a month you can get starlink and have way better internet…read more$110 a month for the "fastest internet" is a lie I would never recommend this to anyone if I could give 0 stars I would

JON at the Academy San Mateo location was amazing today. Professional, knowledgeable, patient just…read morea great guy all around. A total asset to the team there.

If I could give lower stars I would. I changed services in 2024. I moved all of my lines to a…read morecompetitor. I checked my account, in July of 2026 and noticed that they had been siphoning 70 dollars a month from my account since March of 2024. I called a customer service rep in July of 2026, named Al (probably not his real name), and he assured me he would look into this matter and call me back in week. A week later to his credit he did call me back, and left a message. I called back spoke with another representative who advised that the notes had been entered into my account and they will be working on recouping my money and assured me that I will not be charged again. Then in August low and behold, I checked my account only to see that Tmobile once again charged me $70.00. I immediately called them back I spoke with another representative who advised that they "were sorry, will fix this and assured that this will not happen again." They also advised that they will work on sending me a check for the money that they had taken from me for a line that was not in use and equipment I no longer have. I worked under the assumption that the "professionals" at Tmobile had done their job and stood by their word, boy was I wrong. They have yet to send me the money they had stolen from me for the last 28 months and on top of that they charged me again for the month of September; ironically for a line that 1) they discontinued was discontinued in March 2024. 2) and advised they had discontinued once again in July of 2026 and August of 2026. 3) and charged me for the same line in September of 2026. I proceeded to call back in September of 2026 and spoke with a rep named Emma (who read from the same script "discontinuing my line, recouping my money etc" I advised that I would like to speak to a supervisor. I spoke with a supervisor named Chris I explained my situation and the supervisor as soon as I explained the issue and advised that the next phone call I make will be to an attorney this "supervisor" disconnected the call. Now mind you these calls are recorded and not once did I curse, insult or disrespect any of the employees (because these calls are recorded), In fact the only thing I have done is raise my voice to the level of frustration this is causing. I have not received assistance, fair treatment and will be looking to retain a lawyer but for the purposes of this evaluation I would like to give T Mobile 0 stars and advise anyone seeking any services from this organization to go somewhere else. They are not customer focused, they misrepresent the truth, they are fraudsters.