well, I called & made my deposit & waited for installation. problem is they use another company for…read morethis (suddenlink ) To keep this short, I waited 2.5 MONTHS ! And to this day I have no internet. midway thru this I was given 1/2 refund. and to this day I'm still waiting on the other 1/2 . They are kind & helpful-ish when you call . but absolutely unable to deliver.

We have our Internet for our Home through Southwest Cyberport. It's been uneventful, but on the…read moreOccasion when it's not they have your back big time. Customer Service is TRULY their forte. They answer the phone, are patient and go above and beyond to help. You could go straight to the Vendor, ours is Century Link but you have the people behind your Service instead of a toll free number and long hold. Richard is Super helpful and friendly along with the rest of the staff. Also, it's a bit cheaper to go through them as well, which never is a bad thing. Highly recommend them and I am not easily pleased, so it's a huge compliment to their Service!

I was downgraded to $50 a month and 150mB They could not…read moregive me 1TB so I downgraded which better fits my needs

I initially had some concerns with Vexus's fiber optic installation in my neighborhood, as it…read morecaused some disturbances. However, everything changed after I left a review and they reached out to me. They responded promptly and told me to contact them, which I did, and they got back to me super fast. The team they sent to fix the damage didn't just restore my property, they went above and beyond to improve it. They put in a new weed barrier and completely transformed my landscaping. It's clear they care about their customers and are committed to making things right. After working with them to resolve the issue, I have a newfound respect for the company. If they're willing to go this extra mile to fix a problem, I trust they'll provide top-notch service with their fiber optic and internet offerings. As you can see from the photo, my property looks better than ever. I'm not only confident in recommending Vexus to others, but I'll definitely consider switching over my internet service. I've learned a lot about their products, and I think it's great we have more internet options to choose from. A huge shoutout to Armando, Mark, and Taylor - their crew went above and beyond, and they're a great group of people to work with. (All I had to do was go on their website and I had someone over that same day to work on a solution).

Required a new modem…read more Quick and painless. Wanted the latest XB10 modem, they had none But did leave with an upgrade

I've been tied with Comcast Xfinity for wireless services at home for 5 years! It had been hard to…read morethink of switching..as you know...switching had always been sort of painful for me. But then..I finally had it and decided to switch to another service provider which would reduce my costs by more than half! So...I ended up managing to gather my courage to switch! I stopped by the store...since Comcast..AHEM made it hard to talk to them (I wanted to cancel my services with them...and they made me make an online appointment for someone from their call center to call back 3 days after...horrible service!). So, I ended up stopping by this shop in person instead. The pleasant thing about this shop was that it looked modern and the staff was nice and actually pleasant to interact with in person. They asked me for a cancellation reason, which I let them know..and it wasn't anything they could do to change my mind. I had been a customer for 5 years and they never called me (and I felt like they had always sneaked in higher prices without letting me know)..but then now I kept getting repeated automated calls a few times a day, presumably to try to make my change my mind!). Glad to be out of overpriced contract from Comcast Xfinity! I wished I had switched to other providers sooner...and hadn't missed Comcast Xfinity at all since I made the switch!! I am saving at least $50/month now!!

Nice staff, knowledgeable, eager to help, I did not have to wait for long to be attended to, and…read moredid not have to ask any extra questions.

These people are the worst cellphone company around with horrible customer service based in a…read morecountry where English is not spoken well. Maybe there are other bad ones but Xfinity is close to the top. Billing process suxs - no Xfinity store will take a check for your bill - not even cash - just your credit card which they try to store and gain access to your CC information. They repeatedly tried to get me to give them my bank account information which I refused.

Best priced, highly reliable provider of local and nationwide business services including:…read moreInternet, Voice Over IP, Cloud Hosting Services(Including Microsoft Exchange 2010) and Internet Security Solutions. Typically with $0.00 down for equipment, installation, and activation.

Not worth their big bill at all…read more I disconnected my service last month immediately after a move and their system is still trying to take payment out of my account a month later even after the last rep confirmed the cancellation. When I called to figure the issue out, the rep was SO snotty and rude - What a fail. No stars

Phone / DSL died on October 5th, they couldn't get a person out until the 15th. The repairman was…read moremessing with the box down the street, and I got an email saying it was fixed, but now I had no phone or ability to contact them -- went to Starbucks to call for help, they couldn't get there for 10 days -- It is the 25th, and I had no phone or internet for 20 days. My family was trying to call me, but they got voicemail from the Garcia's. Clearly, CenturyLink gave my phone line to a neighbor. I have had that phone for 30 years...

If the internet has problems or goes out on the weekend, you're sol until Monday because they don't…read morehave any techs working weekends at all. The internet is always slow, much slower than advertised. We pay for the highest residential speed package (9Mbps) at $110 a month and barely get 900Kbps on average (edit: just tested at 170Kbps down). Absolutely disgraceful false advertising. If the only alternative wasn't starlink... Municipal Broadband is definitely something to bring up at city hall imo. We will be petitioning our reps for it.

Worst internet service ever for $10 more a month you can get starlink and have way better internet…read more$110 a month for the "fastest internet" is a lie I would never recommend this to anyone if I could give 0 stars I would

They don't provide security for their Internet and when you call him and ask him about it, they…read moretell you you have to take care of that yourself

EVERYTHING! The WORST service E-V-E-R!!!! You get 0 stars (I'm FORCED to give a star)! My phone…read moreline has been down going on 3 WEEKS! I will sue them if they don't get it back up and running. The ONLY reason I have a landline is because my cel service doesn't work and I need SOMETHING in case of EMERGENCY! I just got out of the hospital from MAJOR surgery. If something happens while I'm home trying to recover, you can bet I will sue Century Link up the Ying Yang!

When the service is working, it's fine. We live in an area where we cannot get DSL or Cable...so…read moreRR makes for a very acceptable solution. HOWEVER, they do experience somewhat frequent outages. AND YOU CAN'T REACH ANYONE BY PHONE. First, they aren't open on weekends at all. And when they say they're open M-F, 9-5...that's pretty spotty. I usually call and leave message with service, billing and sales. Because NO ONE answers any of those extensions. And when you DO miraculously reach someone...there is never an apology. Never an offer of some kind of credit, even if you've been out of service for a couple of days (one winter, we were down for 4-5 days and were still charged the same). Yes, they offer a service few others do...but they struggle to show decent accountability to their clients. As I said, the service is fine when it works...but oh my gosh, the struggles I've had with them when I need help!!

Have had their service for about 7ish years. Most of the service was good. The past couple years…read morethe service has been terrible. The straw that broke the camels back was for the past month I have had internet speeds between .5-.7meg/sec, I am paying for 10meg/sec. During the past month I have called their support personnel approximately 25 times and have been blown off. Their service said it'd take care of itself and to wait. I think waiting a month was enough. I called to cancel my service on March 17 and left 2 messages which were not returned. Finally in March 18th I finally got a sales person "Bryan" and I cancelled my service. He told me that I needed to pay for April service as they require payment for 30 days after service is discontinued. I feel that since I already paid for March and cancelled on 18March they owed me a refund for the remainder of March. He then told me that he'd offer me a 25% discount for the month of April of which I would not be receiving service as it was cancelled on 18 March. At this point I decided the conversation was over and politely ended the phone call. It is obvious they are looking for a buck and could care less about providing service. If you're stuck with RoadRunner as you only provider I pity you, if you can get anyone else that'd be your best choice. These guys don't deserve your business nor do they provide value for the dollar. Bottom line "Stay away . . . Very Very Far Away"