Required a new modem…read more Quick and painless. Wanted the latest XB10 modem, they had none But did leave with an upgrade

I've been tied with Comcast Xfinity for wireless services at home for 5 years! It had been hard to…read morethink of switching..as you know...switching had always been sort of painful for me. But then..I finally had it and decided to switch to another service provider which would reduce my costs by more than half! So...I ended up managing to gather my courage to switch! I stopped by the store...since Comcast..AHEM made it hard to talk to them (I wanted to cancel my services with them...and they made me make an online appointment for someone from their call center to call back 3 days after...horrible service!). So, I ended up stopping by this shop in person instead. The pleasant thing about this shop was that it looked modern and the staff was nice and actually pleasant to interact with in person. They asked me for a cancellation reason, which I let them know..and it wasn't anything they could do to change my mind. I had been a customer for 5 years and they never called me (and I felt like they had always sneaked in higher prices without letting me know)..but then now I kept getting repeated automated calls a few times a day, presumably to try to make my change my mind!). Glad to be out of overpriced contract from Comcast Xfinity! I wished I had switched to other providers sooner...and hadn't missed Comcast Xfinity at all since I made the switch!! I am saving at least $50/month now!!

Nice staff, knowledgeable, eager to help, I did not have to wait for long to be attended to, and…read moredid not have to ask any extra questions.

My internet was not working last night. So I talked to the chat bot; who obviously would not…read morelisten. Finally got a live person, I think semicolon because she would not listen either. Instead of listening for the problem she tried to upsell me a phone, a smartwatch, a faster speed. My question to her was if what I have doesn't work why in the hell would I buy anything else? So. I moved a month ago. Everything was working fine and dandy until last night. She tried to tell me the internet at my old house was not off yet and she needed to do that right now while I was on the phone. 2 hours later, my internet was still not fixed and I am getting pissed. She runs through the Wi-Fi blah blah blah tells me it's working. No s*** Sherlock. But my internet is not. Again, this I know. Now she's telling me it's my fault because I didn't buy their TV equipment. That's odd since both my tablet and phone don't have internet either. She basically tells me it's a me problem and asked me if there's anything else she can help me with. This little adventure started at 8:00 and all I wanted to do was watch a happy movie, Barbie, to be exact. It is now 11:30 still no internet. I am furious and couldn't get to sleep till 6:00 this morning. I am a patient person; but if I knew of any other decent internet provider in Albuquerque I would switch in a New York minute.

If the internet has problems or goes out on the weekend, you're sol until Monday because they don't…read morehave any techs working weekends at all. The internet is always slow, much slower than advertised. We pay for the highest residential speed package (9Mbps) at $110 a month and barely get 900Kbps on average (edit: just tested at 170Kbps down). Absolutely disgraceful false advertising. If the only alternative wasn't starlink... Municipal Broadband is definitely something to bring up at city hall imo. We will be petitioning our reps for it.

Worst internet service ever for $10 more a month you can get starlink and have way better internet…read more$110 a month for the "fastest internet" is a lie I would never recommend this to anyone if I could give 0 stars I would

Century Link says my package includes 100 mbps internet. Speedometer shows 35-40. They asked if I…read morewant to upgrade to 140. I wonder if that would be any faster? Maybe 140 will really be 50.

This company borders on a scam: they charge way too much for saturated lines and low speeds,…read moreoutages can last days with no notification and without prorating your bill, it's often not until you contact them directly that you'll discover how long it's going to be until service is restored in your area, and if you need a technician to handle their own lines and hardware, you're SOL for at least a month. I doubt they keep local technicians to oversee service, that's how fly-by-night this scumbag company is. I finally had it today after being informed that my day-long outage (their own service claimed we'd be restored tonight) turned into a week-long outage. Again, no notification. We're canceling and trying our luck with Comcast.

I called Dish to schedule an installer to install at a new address. The installer that he wouldn't…read morebe able to do it, because the HOA doesn't allow the dish to be mounted. I then called Dish to cancel and they said to put it on the ground. Then they tried to say that HOAs can't tell you what to do. After arguing with them for over 20 minutes they still charged me a fee to disconnect. We have had Dish for over 20 yrs and I could have bought a car for the amount of money that they charged. BEWARE IF YOU ARE LOOKING INTO DISH AS A OPTION FOR VIEWING TV.

Customer service! Trying to cancel my services which are no longer needed. They have given me the…read morerunaround about a PIN that I don't have, therefore refusing to cancel my services. They are a terrible company to deal with making feel like i'm a hostage of their company.

I was downgraded to $50 a month and 150mB They could not…read moregive me 1TB so I downgraded which better fits my needs

I initially had some concerns with Vexus's fiber optic installation in my neighborhood, as it…read morecaused some disturbances. However, everything changed after I left a review and they reached out to me. They responded promptly and told me to contact them, which I did, and they got back to me super fast. The team they sent to fix the damage didn't just restore my property, they went above and beyond to improve it. They put in a new weed barrier and completely transformed my landscaping. It's clear they care about their customers and are committed to making things right. After working with them to resolve the issue, I have a newfound respect for the company. If they're willing to go this extra mile to fix a problem, I trust they'll provide top-notch service with their fiber optic and internet offerings. As you can see from the photo, my property looks better than ever. I'm not only confident in recommending Vexus to others, but I'll definitely consider switching over my internet service. I've learned a lot about their products, and I think it's great we have more internet options to choose from. A huge shoutout to Armando, Mark, and Taylor - their crew went above and beyond, and they're a great group of people to work with. (All I had to do was go on their website and I had someone over that same day to work on a solution).