Not worth their big bill at all. I disconnected my service last month immediately after a move and their system is still trying to take payment out of my account a month later even after the last rep confirmed the cancellation. When I called to figure the issue out, the rep was SO snotty and rude - What a fail. No stars read more

Phone / DSL died on October 5th, they couldn't get a person out until the 15th. The repairman was messing with the box down the street, and I got an email saying it was fixed, but now I had no phone or ability to contact them -- went to Starbucks to call for help, they couldn't get there for 10 days -- It is the 25th, and I had no phone or internet for 20 days. My family was trying to call me, but they got voicemail from the Garcia's. Clearly, CenturyLink gave my phone line to a neighbor. I have had that phone for 30 years... read more

Crappy service; practically impossible to get anyone to talk with; as a communications company, theiir communications are the worst! As with other reviewers (Please read their similar experiences and reviews), I had no phone service (dead line). Over a period of almost three weeks and the frustration of 1) being on hold; 2) chats on-line that went no where; 3) appointments that were never kept and without anyone contacting me, thus leaving me at home all day waiting for someone to come who never did, I was without service. I told CL that I want 1) reduced billing for the lack of service (which they said they would do, but the full bill showed up); 2) remuneration for my many lost days at home waiting to no effect. Their response to the latter was that it was against their policy to reimburse people for lost time. If I took the time to sue them, I'd probably win, but by now I'm sick of dealing with it. As one last note, their Artificial "Intelligence" is useless (as most AI is). It ultimately transfers you to a (possibly) real person who doesn't accomplish much either. I am seriously considering going to another provider who can provide land line, cell phone, and faster internet at a considerably lower price. read more

I made a mistake paying last month and sent $2 less than I should have. I made a mistake last year and sent $1 less than I should have. They removed the late fee last year, but this time they said that could only happen if I signed up for auto-pay. Not going to happen as I have read the auto-pay nightmares on here. I have had this number 20 years and I am going to transfer it to xfinity. Your customer service reps (2) were both male and both rude. I also found out that if I cut services now, you don't refund me the rest of the month. read more

Left me without internet for over a month while setting up 9 different tech visits and being a no call no show for 8 of them. They do not care about the customer at all. read more

I was without service for 14 1/2 days in October due to equipment problems. Everyone in the area was in the same situation. I just received my bill and it was almost $400.00 for October. They did not adjust for our lack of phone and internet. I had called to see if there would be an adjustment after service was restored. I was told there had been no problem and then it was revised and I was told I might get credit for 5 days. I kept all the emails from CenturyLink apologizing for the outage so I have proof they were aware of the problem. I would definitely look elsewhere for service. I am cancelling my subscription. read more

My home phone line has been down 30 days as of October 29, 2024. I have placed 14 incident reports to Century Link. Each time the tech as ensured me my service will be up by the end of business day.(6pm). Today I was informed the repair request was rescheduled again today 11/25/2024 and I will have to start the process again. My elder parents use this line for communication with their medical needs. I was informed by Century link they do not communicate with the cable company they retained. The Century Link customer service was kind and helpful, but was unable to resolve the issue. I was not able to get the cable company name to report the issue. I believe if the cable was cut or damage as a customer I should have been informed. This customer is dissatisfied with the service and should be refunded until the service is turned on. Sincerely, DT read more

Service has been down for days. Support will tell you the repair ETA for that day and assure you it will be fixed by the end of the day, the next day comes they say the same, the next day...the same. "Your services will be restored today by the end of the day." is the line they say. I have gotten the same dishonest responses from so many reps that the poor service, lying, and Breech of Trust, are just how they train their support staff to handle their customers. read more

No one answers the phone. I have tried numerous times to get through to customer support so I wound up just getting a local guy. I don't know if it's allowed to post here, but I don't think so. Be sure you look around for someone who has his own business if you google him, you'll find him. Good luck! I'll never shop for anything associated with them. read more

I was told that we would have great speeds from CenturyLink because one of their main hubs was very near the house...so, against my better judgement as a result of past experience, I decided to give them another try. We scheduled the service to be installed and I was surprised that the next available appointment was 3 weeks away. That was not ideal, but fine, I had time to wait since it was a vacant house. The day of the service appointment, I received a notice saying that they would be out between 8-5pm. A little while later, another text came through indicating it would be between 1:15 and 5:15. So I went to the house and waited...and waited...and waited. Around 4pm I texted back asking for the tech's number...I got a response saying they would call ahead. But nothing...at 4:30, I called in and was assured that the tech would come and call first. I waited until 5:15 and then left. The next day, I called in to see if they had a revised time. I was told that my appointment was cancelled and they would happily reschedule me for in another 3 weeks. Gotta be kidding me. Xfinity is coming out tomorrow. read more

I forgot to pay my bill so they rightly cancelled service, and I unplugged my modem. A few days later I paid the bill and plugged the modem back in. I expected a day or so until service resumed. A week later and nothing. I contacted them and the best they can do is have a service tech come out on the 27th if December. I talked to them and suggested they send new equipment as there seems to be something wrong with what I have. they won't even entertain the idea. They won't/don't have the ability to have someone come earlier because the whole department is closed, and they don't have techs anyway. I also have to wait all day, at home, taking the day off work, losing the income, because there's an off chance and service tie tech MIGHT need access to my home. Or, have a person 18+ available, with the same conditions. This is the worst customer service I've ever had to deal with. read more

I would give 0 starts if it would let me. I'm so disappointed in this company if you live in the East mountains don't get they just give you the run around. Internet hasn't been working and they can give 2 fs about it. Worst company to deal with I wouldn't recommend. read more

I needed my service transfer to a new address that's literally 3 doors down in the same apartment complex. I was quoted a date of February 28,2025. Which is TWO MONTHS from now. That's ridiculous. I will find WIFI services else where. read more

i had centurylink for many years. Their service was just ok. when I had issues I'd be kept for a significant amount time usually with corrective results. recently I had issues with intermittent internet service going In and out. I called and was kept for hours explaining what the problem was just to get transferred to other IT personnel because the problem couldn't be figured out. Each time being transferred I would have to reexplain the problem or who I was, having to verify i was actually the account owner. After all that we got disconnected and had to start all over again. finally in the end they determined we needed a technician to come out. After all the frustration I decided to cancel my service and try a different provider. Customer service at centurylink is filled with incompetence. read more

I would give these people negative stars if I could. ALL I have is a landline and I havent had a dial tone for almost a month. They have sent two technicians to fix the problem. The last guy was on Saturday. HE told me the problem was that my line had been disconnected from the main office. He couldnt reconnect that day because the office wasnt open on Saturday, but my line WOULD be reconnected on Monday. Monday came and went and nothing. So I called a THIRD time and its, "our technician will be there between 8 and 5pm". WTH??! I WORK for a living - in an office!!!!! This will be the THIRD time I have to wait for someone to show up. read more

I would not recommend this company as they are a horrible service , and the only thing saving them from bankruptcy is regional monopolizing . If I had another choice for service I definitely would not of selected CenturyLink as my ISP. Paying almost $60 a month for 15 mbps is ridiculous. If this is considered the fastest service in the area of ABQ that I live which is a very busy part of the city then they are really ripping their customers off . Anyone living in these CenturyLink regions would have an issue getting a remote job as remote jobs require 50 mbps minimum. read more

DO NOT USE CENURY STINK FOR ANYTHING!!!!! I spend hours online with repair every month.....THEY SUCK!!!!!! Ask anyone that has them!!!! They came out, looked at my lines today....left and now internet doesn't work. I called back after he left and I have to fill out another repair ticket....again....to get them out sometime this week to fix what they screwed up again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT USE CENURY STINK FOR ANYTHING!!!!! I spend hours online with repair every month.....THEY SUCK!!!!!! Ask anyone that has them!!!! They came out, looked at my lines today....left and now internet doesn't work. I called back after he left and I have to fill out another repair ticket....again....to get them out sometime this week to fix what they screwed up again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Service has been down since Tuesday, April 2nd at 1 pm, with no one in customer service able to answer my questions. Each time I contact customer service, they can only tell me estimated fix time (which keeps getting pushed back by 24 hours). The outage is now expected to be fixed on April 8th at 7 pm. By this date, our internet will have been down for 7 days. This, on top of the regular outages and gaps in connectivity every day, has proven just how bad CenturyLink's service is. I can not trust CenturyLink to provide reliable internet for me to work from home. Therefore, I will be switching to Xfinity. read more

Criminals. Do Not Use this company. years of service. Moved wanted number transferred Now number does not work. Had ported Now they have sent collections after me for $400.00 because I complained. Looks like hundreds have same complaints. BAD COMPANY. SHAME ON YOU read more

Everything is painful with this company. Spent so many hours on hold trying to fix simple things. At one of our stores, we tried to transfer service from the previous business owner to us in order to keep same business phone number. Ended up not having a working phone at my restaurant for 6 days. Recently found out that we are paying $161.81 per month for 3mbps at another store (after investigating why our online sales kept failing). Turns out that 3mbps is the most we can get at that location. Hoping to change that ASAP and looking for a more business friendly provider. Sitting on hold as I type this trying to change an incorrect billing zip code. So far, 48 minutes, multiple transfers and counting... read more

I own an emissions testing business in ABQ. NM. One of our locations is on Menaul Blvd. between Candelaria and Comanche. Our internet went out over one week ago along with 15 other businesses in the center. Thieves had stole copper wires in back of the shopping center. (something that happens regularly in ABQ. It took CenturyLink over one week to come out and fix the problem. Meanwhile 15 businesses had no internet and were virtually out of business. This is typical with Century Stink. A similar situation happened one month ago at another location of ours on South Coors Blvd. Again, it took over one week to get it repaired. Century Stink absolutely does not give a damn about it's customers, Period! There is NO Customer Service! AVOID at all costs. read more

Is it possible to hate a bundle of wires? A lifeless machine? CenturyLink answers with a resounding "yes." 3 hours on hold to triage a WiFi outage ultimately resulting in needing a tech to come out, the soonest availability of which was 8 days in the future. Go with Xfinity or even starlink if you must, but avoid this company if at all possible. read more

I waited a month for the technician to come out to my house, just to reschedule for absolutely no reason. Then when I call and try to talk about why I need the internet and how it is connected to my business opportunities. They waste my time, shuffling me from representative to representative. Non of which are America mind you which is where I'm from.I'm trying to explain this to people that cant understand me. I don't know if it's the people in New Mexico that are the ones causing these problems, either way Century link is a DO NOT BUY for me!!!' Get literally anything else... read more

I scheduled an install with Comcast on 2/6/23. I was told the technician would be at my home between 8am and 5pm. No one ever came. I received a text around 6:30pm stating that my technician would be at my home in 30 minutes. No one showed up. I contacted Comcast and was told my appt was on 2/20/23. I informed them that it was not and was told there was nothing they could do. I work from home and depend on my internet service to support my family. read more

Worst internet service ever. Thetbwont even notify you if there service will be down for maintaince. Bren down for 2 days and all they say is it was scheduled and refused to offer any kind of compensation even though there is 72 hours without this utility and they will still expect my payment. read more

Failed to process my autopay, shut off my service and only allows me to log on for my old century link account not the "ON" account. im without choice because that's what my apt uses. I believable . Always a problem with them ALWAYS read more

To begin with lets talk about broad band. My current broad band speed is 3 mbs. I know of several examples that for the same monthly cost, broad band speeds are 40 mbs and higher.This is not right. The attorney general of NM should get involved. There is no clear reason except that my transmission equipment can`t handle higher broad band speeds. This is 2021 get on it! I called today to see if there any new updates to my wifi modem firm ware. I was assured that my modem was up to date. Then I asked this question. My signal strength is rated very good but the channel strength is just good. Well, I had to be transferred to tech. This is some place on the other side of the world, you can barely hear the other person. I was asked my name I gave it, and that is all she wrote. The call evaporated. What is going on?I read more

No. I would not recommend this internet provider. Summary: Customer Support: 1 of 5 stars Local Support: 4 of 5 stars Infrastructure: 1 of 5 stars Reliability: 1 of 5 stars Explanation: I would like to rate the service better since we've had it for ten years. Why? I just don't like to change. This internet service has always been sporadic and we have called for assistance multiple times over the years. I just don't expect hard-wire service to have issues. (It is soooo much less reliable than my cell service!) During the COVID-19 pandemic, however, things just grew unbearable. In fact, after 3 recent calls in a week they finally found a break in a line more than 1/2 mile from my home which reportedly has been "the cause". The result: no apology and no refunds. In fact, they tried to sell me a new modem even though that is the only thing that has worked! There is one exception to note. The local service technicians that have been dispatched to us for service calls have been awesome! But, my issue is with the customer service centers - you have to call too many times and re-explain the issue each time. It's like they don't take notes. The persons who answer seem less-than-capable to help and often they are somewhat demeaning when they speak to you. So, even though the local, on-the-ground help is awesome, they are hindered by their poor support. After talking to 3-4 different technicians, I realized they all have said the same thing: that the infrastructure in my neighborhood is aging and that (apparently) CenturyLink only upgrades one neighborhood a year (and mine is not yet one!). Even more, they told me that I cannot ever achieve the service download speeds because of the connections and because of the distance from the service hubs. Based on this history, I feel I'll be stuck with the same poor connections for many years. So, I am shopping for a new provider. It's a shame; after ten years you would think they would try harder to keep me happy. I would not recommend this service. read more

This company is suck From customer service to technical support Not recommended to anyone who need internet read more

Zero stars. Horrible company, horrible people with no empathy. I've never been treated worse. Please, please look at these reviews and do NOT use this company. They are the worst people. The guy didn't show up to install my internet. I had made the appointment weeks in advance and I sat in an empty house 11 hours waiting for him. He never called, he never came. He didn't reschedule me either. I called, and they said it would almost 3 week for me to get internet now. REALLY? I did nothing wrong, it was all on their side, but they couldn't do anything for me. The last customer service rep I talked to was actually nice and told me to cancel and get cable. So that's what I did. It was up and running in 1 day. Lesson learned. Century Link will forever be the worst company in my mind. read more

Shitty customer service, I keep getting different stories from their reps. 1st they said return items to store. I ended up driving to 4 baseyards looking for stores to return items to. All of em are closed cause of Corona virus. So 2nd they said take it to ups store they will handle it, so I go to one of them and they charge to print label and package. 3rd I call em up for clarification, they say tough pay to send it or we charge you $150, which is twice what I could buy router at the time of install. They are leveraging heavy fines against customers, to have customers do the leg work of returning equipment. read more

Use any internet service but CenturyLink! Customer service is nonexistent, all they are interested in is paperless billing and them getting your money! Expect to talk with a robot if you ever have a problem snd if you complain about their horrible service they cut you off and tell you to get to the point, what do you need? My response, I need a different company who values their customers! I canceled after one month. Even canceling was a difficult process. THEY JUST DON'T CARE! read more

So is anyone else having the issue we are? Over the last few months we have had our internet go out for 6 weeks, then 2 weeks then work for 1 week then out for 2 weeks and then over the last 2 weeks I noticed it would go out shortly after midnight and then would not be able to get it up again until around 4-6pm. When it went out for 6 weeks and 3 no show tech appointments randomly one of the people on the phone said she would "turn it back on" for us. And I was like hold on a got damn minute! We had no internet for 6 weeks because they "turned it off" and forgot to turn it back on! Now I'm sure that's what's happening because it keeps going out at the same time frames. Which means they're only providing they're crap they call internet service for only 1/3 of the day. So my question is, how does this work because I sure don't plan to pay for a months worth of internet if you're turning it off for most of the day and forgetting to turn it back on for weeks at a time. I can't wait to find a different provider out in my rural area! I can't believe the amount of time and money we have wasted dealing with this sham of a company. I'd give 0 stars if it would let me! read more

So, we had service through Century Link. We purchased our router and used them for approx a year. When we moved to a new home, we expected to keep them. Trying to get a service transfer was almost impossible. And they wanted to start charging us $15 a month more. We waded through that mess and finally got an install date. The time slot came and went with no tech showing up. When we call Century Link, they didn't show as a being scheduled, despite us looking at the confirmation. When we looked online, it showed them owing us a $14 credit and we assumed they canceled service. Even with our account number, the idiot on the customer service line could not locate our address to confirm our account. Long story short, how hard is it to transfer service from one address to another? They completely wasted a morning for us waiting, and another 2 hours on the phone trying to sort it out. We're done and looking for a new ISP. The customer service absolutely stinks. read more

I would give them no stars at all!! They send me the motum through ups.. and the technician was supposed to be here from 2 to 4pm. 5pm came along and he didn't show up!! I called them and they said he came to my house and nobody was here!!!! I was so upset because I quit with the company I had before and to start had a bad experience. They wanted to reschedule for next week!!! I ask for loyalty department and told them I didn't want service anymore more. He's like okay no problem we'll send you and email so you can return the equipment!!! Really!!! Very upset so I'll stick with no internet. I need recommendations I live in porter. TIA read more

Embed review Edit review 1.0 star rating 4/12/2019 Kelli A. Albuquerque, NM I wanted people to know that I have been a loyal customer of century link for several years. I have tried to pay my bill for the last two days, and have never missed a payment, and found that because I miscued my bank account number and because I did this twice in a years time, I am now being penalized by not being allowed to use my bank account and also having to put it on my credit card and incur a $3.50 convenience fee to boot. I was completely blown away by this. It would seem that if you are in your 50's and miscue a number that you are going to pay for that by A) having to use your credit card and B) being penalized monetarily! Wow~! What a wonderful company! I would not recommend Century Link to ANYONE! read more

Without a doubt CenturyLink has the worst customer service on the planet. All you need to do is call 8002441111 and you will be bombarded with an automated response which asks for zip code and account number on an infinite loop. It says "I have not understood that" for a billion amount of times. No, this is not an exaggeration, the Cerberus automated response never decides to connect the caller with a customer rep so we can solve whatever the issue was. After all your patience has been lost and you feel like the most worthless individual on the world and plenty of time has passed if by some kind of divine intervention you do manage to be transferred to an agent you still have to wait at least an additional 10 to 15 minutes until someone actually decides to pick up the phone. Note by now after this incredible ordeal which must have been at least a half an hour the customer rep will still ask for your name, address, zip code, ssn, email address, phone number, account number and all of this will only make you feel even angrier and even more frustrated than before. From here on if you do need to contact the company again nothing gets any easier. I dont think I need to continue this review, this is not how people are supposed to be treated CenturyLink. It is clear as daylight that this company has no regard, and no respect and no consideration whatsoever for the people. We are not animals CenturyLink did you know that? read more

I live in one of the most residential neighborhoods in abq on one of the busiest cross streets. I NEED wifi for work. I requested service, was approved, had a set date for install. I was charged for service and set up. Checked the site for install time so I could plan my day. It said 1 am. I called the 800 neighbor, he spoke to me-- told me I don't even need to be home. It's mainly work outside and my router would arrive today or tomorrow via UPS and by tomorrow I would be set up completely. I then got an email my service would be canceled. I called back. The tech came today and said there was "flooding damage" and I couldn't have internet. Again -- my appointment was for tomorrow. I mentioned I am in a duplex sharing a wall and they have wifi. The man said they could not provide internet. I asked for more info locally and to talk to someone in Albuquerque, he said he didn't have a way to transfer me. what happened to this supposed router on the way? Total liars. Don't work with them. Called xfinity and was set up in less than an hour. read more

Do not use this company. This is absolutely the worst customer service I've ever received, and their tech simply did not show up for 5, count them, 5 different appointments to try and fix the fact that we had no Internet service, weeks after we had ordered it. All customer service calls go to the Philippines, fake names are given for the representatives, and nothing is accomplished. Unfortunately, we live in an area where we had very little choice, and lost at least 3 to 4 days of work, as well as the extensive frustrations, and then they sent us a bill for services never provided. read more

Worst customer service ever!! I've been on the phone back and forth with CenturyLink since 11:00am and now it's 5:38pm. They transfer you from one representative to another never to get the issue you called about resolved not to mention they'll give you a call back and still transfer you to several representatives and still not the issue will not get resolved. I ordered a set top box and was sent a wireless router. I cannot get one representative one the phone that can help resolve this issue.. Very disappointed and a waste of my time and day. read more