We were really impressed with this entire experience, and I owe it to my 15 year old to say that…read moreshe had to go an entire day without a working cell phone, which was obviously torture, but within one hour, the guy working here gave her back her social life. The phone stopped charging and wouldn't turn on. We booked a 3pm appointment on a Sunday, they closed at four. The guy asked a series of questions and stated that, while he absolutely could not be sure, the problem could simply be a busted screen. He told us to come back in an hour. We came back, boom, he was right. Was it a costly fix? Sure. Was it WAY better than buying a new one? Without question. This place is professional and courteous all the way, something we haven't experienced anywhere else in the 505.

Jason was very helpful in clearing my phone of constant ads that made it impossible to use my…read morephone. He's known and friendly. Prices are reasonable.

Sent request on phone issue after an update. (Would no longer go into airplane mode) Received a…read morequick reply with the exact solution. Free! Awesome! Will definitely remember your company name and recommend you to others. Thank you!

Super fast replies when I reached out and he did a great job on my phone! I had multiple cracks in…read morethe screen and he fixed it within the hour!

Excellent service! Fast, reliable, friendly. My phone looks like new, plus they were able to save…read moreall my phone #, contacts and other customized information. Highly recommend!!

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.

Prompt, professional, courteous service at a very reasonable price…read more Chad quickly identified the source of my laptop's problem and corrected it. In addition, he did other diagnostics to confirm my machine is virus-free and suggested a free malware checker, along with some other recommendations to keep me humming along. I work from home and my computer is essential to that, so having the issue resolved efficiently was paramount. Chad's mobile service kept my downtime to a minimum, and even though it took just half an hour, I still consider his fee a good value for his work. Highly recommended!

Paid $135.00 to have Chad - the owner of the business get rid of malware on my PC. I told him I…read morethought I was being targeted. I think he just ran Malwarebytes on it, which anyone can do - and reinstalled the system (which I'd already done). After I continued having problems I contacted him and told him I found out my PC not only had a known vulnerability that required flashing the Bios, but that when he returned it the "Secure Logon" was switched OFF. He'd also left a Wi-Fi "known network" on my PC that I verified was his. I told him I switched "secure logon" back on, to which he responded with a "thumbs-up." Problems have continued and increased. I believe it's a rootkit based on the vulnerability and history, and asked Chad to make it right - to which I received absolutely no response. I'm being stone-walled. So I paid $135.00 for nothing but more headaches and days on end of trying to solve the problem myself. He hasn't shown any sign of backing up his work, and returning a laptop with "Secure Logon" turned off, showed a lack of professionalism in yet another manner.

I have worked with PC Expert for 15 years. I have several businesses and I am a writer. He is the…read morebest. John K.

From the owner: At PC EXPERT, we specialize in fast, reliable, and affordable computer repair services. Whether…read moreyou’re dealing with a slow laptop, a virus infection, hardware issues, or need custom upgrades—we’ve got you covered. Here’s why our customers trust us: • Expert Technicians: Our team is highly trained with years of hands-on experience repairing all types of computers—Windows, macOS, laptops, desktops, and more. • Fast Turnaround: We know how important your computer is, so we work quickly to get you back up and running—without cutting corners. • Transparent Pricing: No hidden fees, no surprise charges. We offer fair and upfront quotes before any work begins. • Personalized Service: We treat your device like it’s our own, and we’re always happy to explain the issue in plain language—not tech jargon. • Satisfaction Guaranteed: Your satisfaction is our top priority. We stand behind our work and make sure it’s done right the first time. Whether you need a quick fix or a full system overhaul, PC EXPERT is your go-to partner for dependable, professional service. Visit us today and see why we’re the trusted name in computer repair!

Vu communicated well regarding my needs and the appointment time. He arrived on time and fixed my…read moreproblems promptly. The issues I had were with the sound on my PC and a problem with my DVD player. He was pleasant and easy to work with. I would call him again if needed and will refer him to others who need similar assistance.

From the owner: At PC EXPERT, we’re more than just a computer repair shop—we’re your trusted tech partner. With…read moreover 20 years of experience in the IT industry, we specialize in providing reliable, efficient, and affordable computer services for individuals and small to mid-sized businesses. Whether it’s fixing a slow computer, removing viruses, setting up networks, or upgrading your system—we do it all with precision and care. What Makes PC EXPERT Unique? • Expert-Level Experience: Our lead technician brings decades of hands-on expertise as a network administrator and computer engineer. • Customer-First Approach: We take the time to explain issues clearly, offer honest advice, and ensure your complete satisfaction. • Local & Personalized Service: As a locally owned business, we focus on building long-term relationships and supporting our community. • Fast Turnaround, No Guesswork: We diagnose and fix problems quickly—with transparent pricing and no surprises. At PC EXPERT, we don’t just repair computers—we provide peace of mind. Let us take care of your tech so you can get back to what matters most.

The best phone and accessories ! Valerie is is amazing! She helped me replace the band and cover…read morefor my I Watch and didn't treat me like a dummy lol I watched UTube videos and couldn't figure it out, They have a great selection of covers and bands for your watch, and while I was there she also cleaned and changed my protective film for my phone. Also if you don't see what you want she can order it for you .The prices are really reasonable, I will be a forever customer! Just a pleasant experience. And they are inside Walmart so you can do your shopping while you are there,

From the owner: The FIX, located inside Walmart in Bernalillo, NM, offers expert repair services for various tech…read moreissues, including cracked screens, dead batteries, water damage, and more. Our skilled technicians use advanced tools to provide quick and effective repairs, often completing them on the same day. In addition to repairs, The FIX sells stylish phone cases, durable screen protectors, reliable chargers, and the latest tech gadgets. We prioritize transparency with upfront estimates and competitive pricing. The FIX also offers affordable phone insurance options through AKKO for added peace of mind. We aim to be a trusted partner in navigating tech challenges, ensuring customer satisfaction and helping you stay connected. Visit The FIX for all your tech repair needs in Bernalillo!

The service I received here was second to none. I am not sure about these other reviews but I had a…read morebroken phone screen and visited this spot. I was in town visiting friends and asked for the nearest mall to get my phone repaired. I stopped by and they were more than happy to help me and informed me that it would be a quick fix. I came back in an hour and my screen was like new again. No issues at all. They even sold me a new case at a good discount because they serviced my phone. If I had anymore issues they told me that they would be able to help me out. So great service and job fixing my phone!

and that's a gift.... MAJOR issues..took my iPad there over…read moreand over and over...(6times) ..was told to "take it to the repair shop or APPLE. I stated " you ARE the repair shop" ..I was told I didn't understand what she was .. after 4 times of the same words..I got angry and said "you are the Fing repair shop"....left..went to Apple they couldn't do anything as "the REPAIR SHOP" was responsible. Spoke to 2 other local "repair" shops..who told me : 1) they had had similar issues brought by people from the same "repair(non repair shop) 2)i was told I had to buy another IPAD. It was ruined. . hundreds of dollars later....supposedly fixed....came home to my typing going to mandarin, battery (which was replaced) running out like it did before it was replaced....now I get some "box " on my screen that shows up out of nowhere... and also when they "repaired" it I've lost a lot of my stuff. After a lot of pushback from the owner I believed We left on good terms....and thought ..hoped..I had a repaired IPAD. I have put off writing this as I keep hoping all this too would resolve" NOPE...been there too many times..dealing with it every day this week. No point in taking it back. They got paid. They dont care Just an fyi..the CPR are franchises .i have spoken to other locations and also took my IPAD to another local CPR...all agreed the situation was atrocious.

I am so very impressed with the people that have helped me here. They are kind, understanding and…read morevery professional. They found "stuff" on my laptop and took it off. I have told everyone about them and highly recommend them. You will not be disappointed in the service you will receive. If I could give them 100 stars I would.

impressive knowledge and professionalism. I had some serious issues they were able to resolve in…read moreless than 2 days. I reviewed the list and never had to speak to them until the computer issues were resolved. everything was done according to my specifications including removing an unapproved app that was holding the computer functionality from performing. Very pleased!!

Called tech nuts for help trying to diagnose my internet issue, the 2.4ghz kept randomly dropping…read morebut the 5ghz would usually stay connected. They were the best priced home visit I could find and scheduled an app fast. Very professional, very knowledgable, they stayed for well over an hour trying to diagnose the issue. We thought we figured it out but they suggested it might actually be the internet provider. When they left the issue came back (not their fault), I contacted them and let them know it came back, the owner said that because they weren't able to resolve the issue he was not going to charge me! Night and day difference from any other business, everyone else had at least a $50 charge just to show up. I would/will use them again for future computer/network issues.

After a power surge and finding my PC wouldn't turn back on, I called to see if I could bring it in…read morefor a quick look. The problem was solved in a minute! Since I won't have to pay for repairs, the least I can do is give a glowing review!!