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    The Phone Fix Place

    4.4 (13 reviews)
    Closed 9:00 am - 7:00 pm
    Updated a few days ago

    Get pricing

    Response time

    2 hours

    Response rate

    100%

    Services - The Phone Fix Place

    Data recovery

    Desktop computer body repair

    Desktop computer support

    9 More Services

    Device support or repair

    Laptop body repair

    Laptop support

    Mobile phone body repair

    Mobile phone support

    Smart watch support

    Tablet body repair

    Tablet support

    Video game console support

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    Brandon U.

    I called to tell them what was wrong with my phone. They quoted me the price to fix it, and it was very reasonable (ear speaker cleaning and charging port). They said it would be ready in 3 hours. When I showed at the store the following morning and she created my ticket, it was significantly more than she had quoted me. She wasn't sure why it was more, but said that was the price. She did say she would take $10 off for the miscommunication. She told me it would be ready in 3 hours. I never heard from her all day until I called before closing. Apparently she had issues replacing the port and wanted to keep my phone for the next technician to look at. The following day, no one answered the phone until after lunch and he claimed she never left him notes so he hadn't touched my phone. I told him what he needed and he said he would get on it. For the rest of the evening, I never heard anything so called before closing once again. He said he worked on it for 5 hours and wasn't able to replace the charging port. Once again, he wanted a third technician to see it the following day. I called first thing and talked to this technician. He said he had notes and would get on it. By lunch it was fixed, and he told me he did the same thing the first two technicians had already done and it was working fine. The charging port they put in wasn't compatible with my battery so they replaced the battery too. When I went to pick up, I explained they had my phone 3 days for a 3 hour fix and he said he didn't know why the other technicians had trouble (seems like they need more training as they are not able to do simple repairs). Additionally, I told him I was quoted a different price than it rang up. He was aware of the issue. Apparently they have a price sheet they look at when you call, but when they ring you up in the POS system, it's actually a lot more expensive. This is very poor business practice. With all of these troubles, he still charged me the full price for what I was quoted over the phone for the port replacement, but gave me the cleaning for "free". Also, this new batter they put it is very weak, I blow through the charge on it, and apple says it is not a genuine battery. I guess I have knockoff parts now that still cost me $100. I question this business' morals and competence. Highly NOT recommended.

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    3 months ago

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    Cyndi A.

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    5 months ago

    My walk in iPhone port problem was professionally and promptly diagnosed and fixed. Easy parking and near I-40/San Mateo exit.

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    10 months ago

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    1 year ago

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    7 months ago

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    Cyndi A.

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    8 months ago

    Amazing, went well. I totally revomened tjis place. Great customer service and knowlegable.

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    1 year ago

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    Cyndi A.

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    1 year ago

    Super service, quickly had my phone's battery replaced. Seamless transaction, excellent price

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    1 year ago

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    2 years ago

    Great, friendly, and rapid repair of our samsung cracked screen. Great location with lots of parking.

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    2 years ago

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    Ask the Community - The Phone Fix Place

    Review Highlights - The Phone Fix Place

    She recommended a different solution, which is a screen protector that's made from plastic, not glass.

    Mentioned in 2 reviews

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    The Phone Fix Place - mobilephonerepair - Updated May 2026

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