Thank you Ed and William so much for your amazing expertise on fixing my phone again. You saved me from having to buy a new phone. Note to customers, if you happened to drop your phone even slightly, let them know. I completely forgot my phone fell on the carpet until I started thinking about it. It helps diagnose your repair a lot faster. Always a returning customer. Bev! read more

an outstanding group of guys that really know their stuff. excellent work, communicative, and great customer service. I highly recommend them. read more

Terrible, over priced like a mo trucka !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My iPhone got clogged with lint and wouldn't charge. I'm traveling and need my phone for things like boarding passes so, in a panic I called Cloud9. The technician said, "come on down," so we hopped in our rental car and drove over. When we arrived he dropped everything to fix my phone. Minutes later he had cleared the lint and my phone was able to charge. Great work. He didn't even charge me anything! Definitely 5 star service. read more

I thought the screen on my iPhone was broken. Shine recognized that it was only the screen protector. Obviously, a dishonest person would play along with my ignorance and take advantage of me. Shine did not! He offered a new Otterbox case - which I needed - at well below retail and gave me - for free - a new screen protector that didn't quite fit for me to use while he ordered one that did. Today I got the new screen protector that fits and was reminded again how honest, cordial, efficient, patient and knowledgeable Shine is. I recommend Cloud 9 absolutely and am glad their in town. read more

Came in as I needed to get screen replacement for business cell, and the owner was helpful & honest while speaking on the phone and said my cell would only need a replacement for the screen as I was being told by others to get a whole brand new phone. Took it in and he replaced & repaired what was necessary within 45 minutes and saved me well over $1000.00 dollars with what it would of cost to replace phone and walked away paying under $150.00. So grateful to have found this place and now I know where to go & send all my friends. Thank you! read more

These guys ruined my I-pad. Needed a simple battery repair and their Santa Fe repair guy, Shine, ended up using a ton of glue because he said the screen had a small crack. Didn't even ask me if I wanted it replaced, which would have avoided the problem. He eventually acknowledged his inexperience and sent it to Albuquerque, and after two weeks they claimed it was fixed. Nope. It's been screwing up the touchscreen and other aspects of the machine ever since. Now I get to spend money I don't have buying a new one. The other reviews here seem to indicate they're good with phones, so stick to that! read more

I was sitting outside waiting for the store to open and i had noticed a guy in the car next to me smoking out of a bong, i continued waiting for the store to open at 10:30 and the man who opened the store this morning with longer brown hair first of all walked in to the subway next door by accident and then continued to walk back out and dropped the keys to open the store. i have come here a handful of times to get my devices fixed but i immediately left because i don't trust leaving my phone with someone who doesn't even walk into the right building. never coming again. read more

Very nice and solved my iPhone problem immediately. I highly recommend this business.

I've used them multiple times for cracked iPhone screens. Typical repairs they can do on the spot. I brought in an iPad that required a part to be ordered and they still had it done within a week. Fantastic service :-) read more

This guy was great ! Knew all the answers . Great price on services . I had a budget for my repairs and his price was sooo much lower . Had money for lunch . read more

I called for a price on my iPad screen repair and ga all the specifics and was told $100, but when I got there and spo to the same person I was told $249. I went somewhere else read more

Brought in iPhone 8+ with cracked screen and broken pieces out of it, hoping it could be salvaged. Was given options on which screen quality I wanted to replace. Chose best option for $99 and was fixed in 30 min with a warranty on labor. Will definitely go back if needed! read more

I stopped in about 45 minutes before he closed looking to get an estimate on my daughter's broken iPhone screen. He told me he could do it for $65 and he'd do it right then. We waited almost 20 minutes and it was done. Great fast service. Hopefully I won't need him again but if I do, I'll definitely be back. read more

We took my iPhone 7 to there store when it broke. When we did and got our phone back the home button was popping out of the screen. With this he took it back he only popped it back in and did take it back to make sure it was good.when we got it back again it was still higher than it was supposed to be. We expressed our concerns with him. He said that it was fine but it wasn't. When we were checking the phone when we got back home he did not put back a pentalobe (screws by the speaker).This makes us believe that it caused the phone to break easier. Today our phone still does not work correctly. read more

I was on a run a few days ago and my phone became detached from my person and fell to the ground. I saw an unfortunate glitching error and discovered a dead spot on one side of my screen. After completing my run I stopped by Cloud 9 and showed the employee there the damage. He had it fixed in under 30 minutes and charged less than $50. He was very friendly and played great music. Phone has been fine ever since! read more

I came here while I was visiting family thinking that I was really getting a good deal but now less than 6 months later and all the devices I had repaired are falling apart and not working now I have to pay someone else to fix what I thought I already paid to have fixed read more

I broke my screen about 2 months ago. I called them up since someone I knew had used them for a repair. They answered my call and ordered the part for me right away. (I have an older non flagship android so that's why they had to order the part) They fixed my screen later that week and it is working like new and I have had no problems since they fixed it. The service was great their as well. Ever was very helpful ordering my replacement screen and it arrived the next day. When the part came in, Jacob fixed my screen very quick and the phone worked perfectly and still works just like it did when I got it. If you are looking for a good place in Rio Rancho to get your phone or any electronic devices you have, Cloud 9 is a great choice. Everyone there was very kind and helpful and my phone works amazing for a very affordable repair price. The only reason it only gets 4 stars is that they did not have the part I needed but other than that, this place is great! read more