We were really impressed with this entire experience, and I owe it to my 15 year old to say that…read moreshe had to go an entire day without a working cell phone, which was obviously torture, but within one hour, the guy working here gave her back her social life. The phone stopped charging and wouldn't turn on. We booked a 3pm appointment on a Sunday, they closed at four. The guy asked a series of questions and stated that, while he absolutely could not be sure, the problem could simply be a busted screen. He told us to come back in an hour. We came back, boom, he was right. Was it a costly fix? Sure. Was it WAY better than buying a new one? Without question. This place is professional and courteous all the way, something we haven't experienced anywhere else in the 505.

Jason was very helpful in clearing my phone of constant ads that made it impossible to use my…read morephone. He's known and friendly. Prices are reasonable.

Excellent service! Fast, reliable, friendly. My phone looks like new, plus they were able to save…read moreall my phone #, contacts and other customized information. Highly recommend!!

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.

We had a bad charge port on an iPad Pro. They took us in as walk-ins and diagnosed it quickly and…read moreaccurately. What more could anyone ask for? They fixed it same day and it's working well now. Very pleasant experience and staff was very attentive. Could have been much different as it was a Friday visit. Great attitudes that lead to great service.

Friends phone locked. We had been to multiple places who said if they did a reset he would probably…read morelose everything or sent us elsewhere. The woman here was fantastic! Explained everything and fixed it! Wow! Great job!

Good prices. The otter boxes are priced good here. As opposed to Verizon Wireless retail store.read more

A good friend of mine recommended Cloud 9 in Santa Fe. I called to get my 2015 mac pro laptop…read morebattery replaced (battery life was very bad from being old). Parts were ordered, and I could drop it off pretty much anytime. The service was quick and easy, and my laptop works great! Price was super reasonable. Very happy with it. Would recommend!!

Sent request on phone issue after an update. (Would no longer go into airplane mode) Received a…read morequick reply with the exact solution. Free! Awesome! Will definitely remember your company name and recommend you to others. Thank you!

Super fast replies when I reached out and he did a great job on my phone! I had multiple cracks in…read morethe screen and he fixed it within the hour!

Thought my charging port was completely messed up wouldn't charge or nothing even cleaned it myself…read morebut nothing took it to them and they cleaned it for me the right way now it works like brand new saved me from a $150 repair amazing work!!! 10/10 would go back if anything else comes up

These guys are top notch, always go above and beyond to get what we need fixed. Highly recommend…read morebringing your gadgets here for repair.

Take your phone here!! Camille is very nice and knowledgable about all iphone models!! As soon as…read moreshe saw my phone she knew all the prioir cosmetic stuff I did to it and told me all the issues from the outside. She literally stopped what she was doing and once she opened my phone she showed me all the missing plates in my phone that is designed to hold things in place like battery ect. She showed me all these loose screws inside the phone from the previous phone repair person. She was nice enough to put all the loose screws together and made sure all the wiring conectors were tight and not loose. Then my phone worked again!! Best part js she did not charge me at all!! Any place would charged you something or told me this phone part is bad and try to make money off you! Moral of the story is not to alway try to find the "cheapest" phone repair guy because they cut corners. Also I learned they actually use all OEM Apple parts thats why their prices may be more higher than the "cheaper" repair guy. Go ask to other phone repair guys if they use OEM apple parts. Also I discovered my iphone battery is starting to bubble and get swolleb, funny cause I just replaced the battery 3 months ago from a "cheaper price" phone repair guy!! Not only did she fix my phone she also educated me on the quality of work they provide!

Super knowledgeable about the new iPhone 14 pro max and also the only place that will make a cover…read morefor the new Apple Watch ultra. Furthermore they just got a nice shipment of new phone cases

My husband dropped his iPhone 6 Plus. So I went on Yelp to search for a place I could repair…read moreit....after calling Apple and being told it would cost $169 to repair the glass and they would also have to keep the phone for a while. I called The Cell Masters and Zaid answered. I told him the problem and he said to come right over and he will get it repaired within 5 to 10 minutes. We went right over and Zaid was very welcoming and and took care of the problem within 10 minutes as promised. Zaid went above and beyond!! We can tell he feels the customer comes first and wants to see happy customers. Extremely accommodating! They have a full line of product there too. I'm spreading the news with friends and family to let them know if they ever need help with their cell phones this is the place to go! Thank you so much Zaid for the top notch service you gave us! Look forward to continuing to take our business there.

DO NOT GO HERE. You will get scammed!…read more We will be filing a consumer protection complaint with the NM Attorney General. Here's the link for anyone who has had a bad experience to submbit a complaint: https://secure.nmdoj.gov/ecs They break your phone, ignore you for weeks, and refuse refunds. They replaced my screen on July 4th but the under-display fingerprint sensor no longer worked. I took it back a week later, was told they'd order a new part and replace the screen, AGAIN, and call me when it came in. I waited 3 weeks, called 3 times, no response. Returned to the store August 1st for a refund but they refused for the following reasons: 1: They claimed they couldn't calibrate the sensor because they aren't allowed to touch customer fingerprints. (The Google calibration tool uses a rubber piece, not a finger) #2: They openly admitted they install cheap aftermarket screens that "don't like to calibrate." #3: They claimed the screen and fingerprint sensor are separate issues. On a Pixel 7, the sensor is built directly into the screen assembly. #4: They told me it was my job as the customer to do the hardware calibration myself. They install cheap, incompatible parts, ignore your attempts to contact them, expect the customer to accept a new screen with non-working biometrics, and refuse to refund. Transcript available for reference to anyone who would like.