We were really impressed with this entire experience, and I owe it to my 15 year old to say that…read moreshe had to go an entire day without a working cell phone, which was obviously torture, but within one hour, the guy working here gave her back her social life. The phone stopped charging and wouldn't turn on. We booked a 3pm appointment on a Sunday, they closed at four. The guy asked a series of questions and stated that, while he absolutely could not be sure, the problem could simply be a busted screen. He told us to come back in an hour. We came back, boom, he was right. Was it a costly fix? Sure. Was it WAY better than buying a new one? Without question. This place is professional and courteous all the way, something we haven't experienced anywhere else in the 505.

Steven (sorry if wrong; pretty sure that was his name) was helpful and honest about the repair! He…read moreprobably could have ripped me off as the problem was not as severe as I thought. I was able to get my phone fixed in about 30 minutes. I asked about some protective glass and box products for my phone and he was very knowledgeable and was able to describe pros and cons of the products.

Sent request on phone issue after an update. (Would no longer go into airplane mode) Received a…read morequick reply with the exact solution. Free! Awesome! Will definitely remember your company name and recommend you to others. Thank you!

Super fast replies when I reached out and he did a great job on my phone! I had multiple cracks in…read morethe screen and he fixed it within the hour!

Everything about my experience was great today with getting my screen repaired. It was badly broken…read moreand it needed a lot of help to be fixed right. Great experience

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.

I'm sure that they are good at phone window repair. I have a desktop. And they sure weren't at…read moreall good with that. NEVER going back. I "proceeded" to a repair shop that knew what they were doing with hard drives. IRepair charged me $100+ -- and messed up my desktop. Pay attention to all the bad reviews here.

This shop is amazing! they fixed my busted ass ipad ( don't mind the rubbers bands) I've been…read moregoing to this shop for 3 years now, they have fixed my ipad and phones! I LOVE THIS PLACEEE

We had a bad charge port on an iPad Pro. They took us in as walk-ins and diagnosed it quickly and…read moreaccurately. What more could anyone ask for? They fixed it same day and it's working well now. Very pleasant experience and staff was very attentive. Could have been much different as it was a Friday visit. Great attitudes that lead to great service.

Friends phone locked. We had been to multiple places who said if they did a reset he would probably…read morelose everything or sent us elsewhere. The woman here was fantastic! Explained everything and fixed it! Wow! Great job!

A good friend of mine recommended Cloud 9 in Santa Fe. I called to get my 2015 mac pro laptop…read morebattery replaced (battery life was very bad from being old). Parts were ordered, and I could drop it off pretty much anytime. The service was quick and easy, and my laptop works great! Price was super reasonable. Very happy with it. Would recommend!!

HORRIBLE SERVICE, my mom took her phone in to get fixed they thought it was the phone battery…read more(wasn't the battery) she got her phone back for ONE day all glued into pieces with rubber bands holding it in place.. then it broke again, she took it back so they could fix it again they had her phone for 4 days ended up not figuring out what was wrong with it & threw away her original phone battery & gave her back her phone WITH NO BATTERY!! the manager Gary is very unprofessional & very rude to his employee's, I would not recommend this place at all they shouldn't even be open for business anymore!!!

We are so glad to have found Mobile Kangaroo. Oliver provides exceptional customer communication…read moreand support. Both phone and text, the status of our repair was always transparent and timely. And the repair turned out great. We had a battery replaced in a fairly old MacBook Air and the computer is running so much better now. It's so satisfying to know your money for services like this is well spent. Without hesitation, we will be recommending Mobile Kangaroo to family, friends, and neighbors.

I took my phone in to replace the battery. The service was amazing. It was same day service. The…read moreperson that helped me out was super friendly. I would definitely recommend this place for repairs.

Issac was very helpful and fixed my problem very quickly. I highly recommend them. He was very…read morepleasant to work with.

I had gone to this store to get a screen replaced on a Samsung A7 tablet. They did a great job…read more Today I I took my new Samsung A9 Plus in to ask fir help setting it up. The instructions that came with it were confusing right off the bat. The tech told me the instructions were not correct and quickly set up the tablet for me. He refused to charge me for this. I wanted to reward his help by purchasing something and asked about a screen protector. He said they didn't have one a d I should purchase one online. He also said to bring it in after I got it and he would install it for me. Excellent customer service!