1. PC Expert

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Rio Rancho, NM

PC Expert

5.0 (1 review)
Closed • 9:00 am - 7:00 pm
Updated 2 months ago

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Data recovery

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10 months ago

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Prompt, professional, courteous service at a very reasonable price…read more Chad quickly identified the source of my laptop's problem and corrected it. In addition, he did other diagnostics to confirm my machine is virus-free and suggested a free malware checker, along with some other recommendations to keep me humming along. I work from home and my computer is essential to that, so having the issue resolved efficiently was paramount. Chad's mobile service kept my downtime to a minimum, and even though it took just half an hour, I still consider his fee a good value for his work. Highly recommended!

Paid $135.00 to have Chad - the owner of the business get rid of malware on my PC. I told him I…read morethought I was being targeted. I think he just ran Malwarebytes on it, which anyone can do - and reinstalled the system (which I'd already done). After I continued having problems I contacted him and told him I found out my PC not only had a known vulnerability that required flashing the Bios, but that when he returned it the "Secure Logon" was switched OFF. He'd also left a Wi-Fi "known network" on my PC that I verified was his. I told him I switched "secure logon" back on, to which he responded with a "thumbs-up." Problems have continued and increased. I believe it's a rootkit based on the vulnerability and history, and asked Chad to make it right - to which I received absolutely no response. I'm being stone-walled. So I paid $135.00 for nothing but more headaches and days on end of trying to solve the problem myself. He hasn't shown any sign of backing up his work, and returning a laptop with "Secure Logon" turned off, showed a lack of professionalism in yet another manner.

PC Expert - itservices - Updated November 2026

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