Danny, was absolutely amazing. His service was outstanding, there selection from those on a budget as well as those on a. Budget but still want high end brand at a reasonable value. They are the spot. Also willing to work with most insurance. Had me and my daughter in and out in under an hour. Shelby was also amazing. Recommend them 100%. read more

I made appointment with optometrist at Carlisle location about a week in advance. After spending 1 hour 15 min in their office and not seeing optometrist at all, I had to leave for my next appointment. Maybe they should not schedule patients every 15 min, if they can not keep up with load. read more

Appointment was at 6 it's now 7:00 and I haven't been seen. The store is closed and there's still multiple people before and after me. Staff do a terrible job at attending to people or letting us know how long it's going to take. I could have gotten dinner and come back in this time. This place sucks. read more

I just squeezed in a last minute eyeglass shopping trip before the year ended and it was an easy and painless experience. The store had a clear process for social distancing and cleaning used glasses that were tried on or if you touched them. When the store was at capacity they were very professional about being on the waiting list. I'd been there before so most of my information was on file. Cleopatra was fantastic and patient. She helped me choose my glasses and was patient in pricing things out so I could compare using insurance and not....they have special deals and coupons. The best part? I can't pick between the glasses being done in 30 m or the 1/2 off sale price of my sunglass frames. read more

I am always satisfied with Eyemart Express The service is excellent, selection and speed They always have Sophia Loren and I dearly love her glasses read more

Had my eyes checked at Iris Eyecare Express Mart on Dec. 29, 2023. They couldn't follow up with script due to insurance issue. Took glasses to Walmart and received them Feb. 14, 2024. I could see far but close up is very blurry. I was told by Walmart to go back to Optometrist for a second test & they would honor a second pair of glasses free of charge. (Had paid $469.00 for glasses). Optometrist denied a second exam because it was over 30 days since first exam & I had signed a 30 day clause. During exam he went VERY FAST. I believe that's why he made a mistake with the script. He now wants me to pay $99.00 for second exam. He is terrible at his job, has no empathy & rushes through everything. I'm stuck with glasses that could ruin my eyes, so I'll just have to wear old pair. His name is Rastogi Puneet. If you go to him, make him slow down!! read more

Bar none, the best prices anywhere in New Mexico. Plus the service and professionalism are top notch. Great opticians especially Adam who goes the extra mile to address your concerns and correct any issues you may be having in regards to the glasses you purchased. I went to three other optical stores before I found this hidden diamond! read more

My family had been waiting in the store. I re-checked the sign in sheet and we had been crossed out with out having been helped. An employee in the store named Shelby proceeded to ignore us and help customers that came in after. Extremely rude employee. read more

my name is glen seager i been a long time coustmer of this location at the cottonwood location on coors bypass this is by far my 5 store the general manger vanessa and her staff they are so kind veryhelpful and i feel the regionalmanger needs to gave them all a pay raise and present employee of the month awards to vanessa and her staff they treat me like familythey will always be part of my family keep up the number 5 star service read more

There was a female staff member who was inviting and polite. The male gentleman who for the second time attended to our needs explained nothing. He asked us no questions about our insurance, treated us differently than other patrons (a simple smile and acknowledgement?) and upon pickup did not clean or adjust my wife's glasses. We were going to shop again for myself, but the service left a lot to be desired. Simple professionalism goes a long way. We just were not treated to minimum expectations. We will take pur business elsewhere. read more

I'm a little split! I loved the experience with Dr. Rodriguez. He and his staff were very nice, informative and took their time to be sure we were well taken care of. When it came time to get our glasses it felt a little too much like an assembly line. There were a lot of signs up about two-for-one specials and major discounts but when we chose our frames and got up to the associate there were so many hidden charges and exclusions we ended up paying triple for our glasses than we've paid at other places. My advice, ask lots of questions before you commit. read more

Dr.Taylor and as well as front ladies are always so nice and have a friendly attitude.

My first visit to this location and absolutely thrilled with the service from Perla, who helped my elderly friend get his very first pair of bifocals. Glasses were exceptionally affordable, great frames, and were ready to wear out the door in an amazing 21 minutes. We only are given one pair of eyes, so we best take care of them! My friend is an avid reader and could not be more pleased with his new glasses. And I can't recommend Eyecare Express more highly for its great staff, service, and low prices. Thank you, Perla! read more

People are rude. Senseless answers. You must purchase their frame. They will not allow you to reuse your faborite frames even if they can fill a Rx. Excuse I got, "we might strip the screws, something might happen." But they could match the lens fine. read more

That was the best experience I have had getting glasses. The service was excellent and the price was too. What a great experience. My glasses were ready so quickly too. The selection is also great. I loved all the options. Jennifer actually listened to what I was looking for and got it!!! read more

greetings my name is mr glen seager i and my mom jennie seager we are very happy with the number 1 great coustmer service we been getting from this eyemart epress the general manger april is always very polite and vanessa and cleo and chelsea they are my number 1employees i feel the main regional mangerneeds to give them all pay rasies they work so so hard they are all my 5 starstaffkeep up the great work. i will contune to use this eyemart in albuquerque nm at the coors bypass store this is my 5 star storei will deflintykeep bringing all my freeds and family read more

Customer service is awful. In fact, one girl in their store just floats behind the register area and just plays around with the other employees joking around, acting highly immature and oblivious to customers. When I was summoned back over to pick up my glasses (about 3 hours later, which is not quite as 'express' as they advertise, but still fairly quick), this girl could not figure out how to adjust the nosepiece to prevent slipping. So, she proceeded to lallygag, crack jokes, and pester the other employees, until an older gentleman took it upon himself to fix my glasses while she watched Inattentively while playing around. And the crazy thing is, neither person helped me to begin with, and one pair of glasses I realized after getting home and taking a solid look in the mirror are about a size too small for me. Bottom line, the customers have to wait around twiddling their thumbs while four or so employees either stand around not helping at all or doing as our famed employee does, treating her job as a joke. If you want your vision and glasses design to be taken care of, this is probably not the place for you. Not very professional, and you may not get what you want. read more

Eyemart Express did a fantastic job during my experience selecting glasses. I had a return and they insisted on replacing the glasses and letting me keep the originals. The young gentleman who was helping me select new frames went out of his way to pull several different pairs for me to try. He went above and beyond my expectations and I really appreciated it. I will definitely return to Eyemart Express (store 89) for my eye glasses and will let my family and friends know if they need glasses (or contacts) to go to Eyemart near Cottonwood Mall. **Thank you Eyemart! read more

I lost my eye glasses and went to the express on coors Blvd. I walked in and walked out 5 minutes later, it seemed that no one was happy so I left and decided to go to the express on car like and menaul. Service was better there. Daniel Esteban read more

my first time going to eyemart express. i will never go anywhere else again. i did not get the name of the girl that helped me but she was so nice and helpful and fun. she is the mgr at the other store i have trifocals and always paid $400.00+ with insurance at other places and using my vsp these cost me $170.00. i might go back and get another pair for that price. i felt really safe here too. with the covid going on they took great precautions to sanitize etc. everyone had a mask on too. unlike walmart down the street they won't let anyone in without a mask. great place. read more

They've got very reasonable prices and a wide selection of frames starting as low as $10. They generally have good customer service, particularly john who seems to be running the show. I have had a few major annoyances due to being miscommunicated to about costs and also lack of communication about when my simple glasses would be ready (it took a week and a half) and I never got a call. That said, I'll keep coming back here. read more

Prices are ok and the store is convenient, but the customer service is awful. The employees are much more interested in each other than any customers. When my glasses were ready, the woman behind the counter simply handed them to me. When I asked about fitting, she said to bring them back if they don't fit, and walked away. read more

been a customer of dr.Taylor for years , as always it's the best. professional in all aspects of eye care . I wouldn't go anywhere else.

I broke my reading glasses and needed a new pair before leaving on a trip. I was able to make a next day appointment. Jill at the front desk was awesome and the optometrist, Dr. Alex, was very friendly and professional. I had my glasses in a few hours. This team rocks and I will be a loyal customer. Thanks Eyemart Express!! read more

This place is awesome!! I broke my glasses and I needed a pair quickly. When I called they said they accepted walk-ins, and they took my insurance. The doctor was extremely thorough and quick and it was a pleasant experience. On the glasses side the sales woman was ultra friendly and helped me pick out my frame, and get non-glare lenses that day. They were done very quickly and worked perfectly. The prices are the best in town and I was about to get 2 pairs for a good price and I picked them up same day!! I definitely recommend them for their excellent customer service and friendly, knowledgable staff!! read more