I purchased a membership last year for R.E I they gave me a thirty dollar gift card. I did not…read moreknow that there was an expiration date on the gift card and I misunderstood when they explained to me. Anyway, I went in this afternoon to make a purchase.And the employee was kind enough to allow me to have a purchase discount in the same amount of the expired gift card. This store is always clean and has so much merchandise. In the very back of the store , there is a clearance rack , so be sure to check that out. All of the employees that I have had contact with have been professional and very friendly and accommodating. We will be back here for sure.

After researching to find a walking shoe that wouldn't kill my toes and be comfortable, I went to…read moreDick's on Coors. The shoe associate couldn't answer 1 of my questions, seems to know nothing about their products, and kept looking up on a handheld stock on shoes "I" asked about telling me every time they were out of my size, a woman's 9??! So I went back to REI because they've never let me down. "Abel" was freaking amazing. I ended up trying the "Alta Sand W Olympus 6", zero drop shoes. Tried them today on a shorter walk-6miles uphill. No pain and my toes could spread out like they were designed to do. Thank you Abel and thank you as always REI-Abq location

My son was in search of running shoes and we walked into Heart and Sole and met Benita. Not only…read morewas she knowledgeable regarding what my son wanted, but she was kind and listened to what his needs were. She was interested in getting him the right shoe. This is truly what customer service should look like. You have a customer for life

I was really impressed with the level of customer service we got at Heart & Sole Sports yesterday…read more My wife recently got a new job that requires her to be on her feet throughout most of the day and was in dire need of new shoes with great support. She went in knowing she wanted to try some Hoka's but didnt really know which ones to choose from. The sales rep spent a good amount out time with her talking through the various options. He measured her foot, analyzed the way she walked in each pair and didn't try to pressure her. She ultimately settled on Hoka Arahi's which she absolutely loves. I walked away with a new running shirt and know I'll be coming back when I'm ready for my next pair of running shoes.

My Son purchased inserts over $160 worth in October. They don't know when they're gonna show up. We…read morehave gone to the store to ask what was going on. We've called the Carlisle store and their answer is will call you back well hearing that three times in a row and no one cares so this is what they get on the survey. And I would think twice a buy inserts from them. Because no one calls you back and they don't care.

Customer service was on point, and one of the perks I love is that you can bring your boots back at…read moreany time for a fresh set of laces and a polish. My husband absolutely loves that fringe bennie, and continues to shop here for his work boots. The staff are so knowledgeable in helping you really identify your needs and choosing the right fit for you. Kudos!

Very sad that EB is going out of business…read more But try and get in on the 40% off sales while you can Uptown store will be open till at least the end of April 2026 With new stock arriving weekly until it's gone

Over the summer they ended the lifetime warranty on their products and they will only accept…read morereturns on unused items with tags attached and receipts. Their 800 number is a nightmare. We tried to return a jacket that was unworn but since we had removed the tags, they would not refund or even do an exchange or store credit. We've been loyal customers for decades and always loved their products. So disappointed with this company. They lost a loyal customer.

Terry was super helpful and sweet towards us ! So was all the other staff. Great customer service…read more Other businesses were not as hospitable with us. This business it was nice , organized , clean.

Mr Larry and staff are superb experts in their field--Andrew provided exquisite customer service…read more They qualified me as a customer, inquiring about the event I needed my suit for--wow! Suit check, tailoring check, shirt and pocket square check check. A true one stop shop for business attire, weddings, social events--they can outfit you to the nines!! Go see them now!

Love the atmosphere and the employees make even working there amazing! They always have new product…read morein daily and the app makes it so easy for on the go.

Friendly staff with great management they always know what product I like every time I visit the…read morestore

Excellent products and service! We have been going to Sun…read moreglass Hut for Years and never disappointed This location however, has Stephen! So kind and courteous plus very knowledgeable We will definitely return!!

Terrible experience at this retailer in Uptown. I will never go back, and recommend everyone else…read moreeither buy online or at Macy's. I received a pair of sunglasses as a gift, they didn't fit my needs, so I went into the store to exchange them. The customer service was cold and suspicious, and visibly annoyed that I was even in the store. I didn't find a pair I liked, and felt uncomfortable, like I was doing something wrong, so I left and decided to return another day. This time a kinder employee helped me find a pair to try out, I expressed my uncertainty, but wanted to leave with something I could think on, and believed that I could return them if I changed my mind. This employee never said anything to the contrary. In the end, the pair I took home allowed too much sun in around the eyes. I decided to go back and exchange them for a closer fitting pair. (I've never had a pair of expensive sunglasses and wasn't quite sure how to get what I was paying for). Again the customer service was very disappointing and almost rude. First of all I was told completely contradicting information about their products than I was the last two times I'd been in the store. Confused, I asked for clarification and help navigating the hundreds of products available, and this rep reluctantly humored my confusion and helped me in a cold, too-good-to-waste their time on me way. Yuck! Again, not feeling totally convinced, but finding a pair that seemed closer to my needs I decided to swap these ones out. At this time the rep told me I better be sure about what I wanted because I wouldn't be able to exchange them again, this sale would be final. When I asked questions to understand how that had become the case, (I've never been told a sale was final when paying full price for a new product - even if it is with gift credit) I was told that was the policy. And when I said, I didn't know that was the policy, the rep told me that it's on the website and written on the back of the receipt. And again, as if this was all my problem, and this person could give a shit that it was upsetting and confusing to me. As a paying customer I expect a certain amount of respect, patience and kindness. I understand that companies have policies for reasons, and retailer representatives should understand those policies and have the people skills to communicate them in a way that works for the customer. Sunglass hat failed on all accounts.

The owner Joe is friendly and does excellent work. He is always busy so call ahead! I've had some…read moreheels replaced and a pair of Ariats stretched most recently

dropped off; mid week 1 . promised week 2: because of problems, understood. week 3 has past…read more no communication. I have used this foot ware every night for years. had to purchase another pair. week 4 has now past. hope he gives this to a person in need. I was hoping to cancel this review, but others needing this service need to know.