Excellent service! Fast, reliable, friendly. My phone looks like new, plus they were able to save…read moreall my phone #, contacts and other customized information. Highly recommend!!

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.

I cannot recommend this Verizon dealer enough. I had a…read moregnarly situation with my brother's phone and working it out was left to me as my brother was not well enough to do it himself. Danny was knowledgeable and thorough, guiding my steps with patience and professionalism to resolve my issue. He absolutely went out of his way to assist me, and I was so very grateful. "Joshua" was there as well in the store, and although he did not assist, his presence was a pleasant addition to my experience.

Took my daughter in to get a new phone as she destroyed the other. Salesman was very nice very…read moreinformative very accommodating. She ended up getting the phone that she wanted and we walked out of there happy. Do you have to go at just the right time because if you don't you will wait a long time.

Thought my charging port was completely messed up wouldn't charge or nothing even cleaned it myself…read morebut nothing took it to them and they cleaned it for me the right way now it works like brand new saved me from a $150 repair amazing work!!! 10/10 would go back if anything else comes up

Was relieved to be told battery could be replaced on my android. Paid 100.00. Up front. Went to…read morehave battery installed to be told sometimes screen can brake? It did. With new battery. Shop just threw up there hands. Phone inoperable. Out 100 bucks, no working phone. Do not take your android to be repaired by children. Had I been told up front about screen braking I would have put 100 towards new phone. Do not take your android here. This is not phone repair, Unprofessional and childish. /Old teck challenged man

and that's a gift.... MAJOR issues..took my iPad there over…read moreand over and over...(6times) ..was told to "take it to the repair shop or APPLE. I stated " you ARE the repair shop" ..I was told I didn't understand what she was .. after 4 times of the same words..I got angry and said "you are the Fing repair shop"....left..went to Apple they couldn't do anything as "the REPAIR SHOP" was responsible. Spoke to 2 other local "repair" shops..who told me : 1) they had had similar issues brought by people from the same "repair(non repair shop) 2)i was told I had to buy another IPAD. It was ruined. . hundreds of dollars later....supposedly fixed....came home to my typing going to mandarin, battery (which was replaced) running out like it did before it was replaced....now I get some "box " on my screen that shows up out of nowhere... and also when they "repaired" it I've lost a lot of my stuff. After a lot of pushback from the owner I believed We left on good terms....and thought ..hoped..I had a repaired IPAD. I have put off writing this as I keep hoping all this too would resolve" NOPE...been there too many times..dealing with it every day this week. No point in taking it back. They got paid. They dont care Just an fyi..the CPR are franchises .i have spoken to other locations and also took my IPAD to another local CPR...all agreed the situation was atrocious.

Excellent service! I went in dreading the cost and wait time to have my son's phone repaired after…read morethe charger broke inside. Steven was incredibly helpful, no gimmicks - quick, friendly and professional service. Highly recommend and will be back if we ever need phone repair!!

When we bought a phone the Customer Service Rep did not update the phone with contacts that we Ed…read moretransferred. She simply shrugged it off and said you can't transfer phone numbers to the send contacts from phone to new phone we purchased there. Went to our iCloud 9 and they showed us how it prompts and asks if they wasn't to transfer info and contacts. Simply don't understand why people can't do this courtesy service. It cost us 15 extra at our shop. Won't becoming back .

We were in store patiently waiting our turn when a customer came inside and went right away to the…read moreCustimer service rep and started asking for help. We were next after the current person ahead of us and the women started helping the person that just walked in. We were told once I'll be there with you in a moment and them completely not helped. We had already had a long wait getting phone ready for cricket to add to our plan. I explained we were here before this man and the Customer service rep conpletely shrugged her shoulders and kept helping the man who just walked in. Horrible experience. Not really acknowledging us just brushed aside as someone of no importance. Cane on the store on August 20th, 2026.

It was not this store, but it was t-mobile and people need to be aware of the disconnect between…read morestores and corporate, that hurts consumers. Buyer beware - they "Supposedly" have revamped their rebate system... THEY WILL RIP YOU OFF AND SPIT IN YOUR FACE. The rebate department messed up $1200 worth of rebates on me. The manager in the store promised me a $600 credit on three occasions due to a corporate error that ended up costing me $1400. I never received this either. Now I know, they messed up and it cost me $1400 - i should have gotten $1400, I was desperate and I never even got that. The kicker - the rebated department was so RUDE! Wow, talk about being told F** you, without that wording being used. I am out $2600 because

Juliana is the reason I'm giving 5 stars to this T-Mobile location. She knows her job and helped…read moreus recover from an issue with AT&T. It took over six hours to get the attention we needed from AT&T. We were switching to T-Mobile and simply wanted our phones unlocked. I cannot praise Juliana enough. She confirmed that our decision to switch to T-Mobile was the right one.

This is the place to go when you need a screen replaced! Prices are reasonable, service was great…read moreand FAST! Picked it up 45 minutes later, ready to go! Antonio assisted use with the process from start to finish. Very professional! Drop it off , go shopping and before you know it, your phone is back in your hand like it wasn't even gone! I will refer everyone and anyone with a cracked screen to go to Cellairis! Thanks for a quick painless experience!

Terrible service! I went to get my IPad screen changed because of a groupon, well my IPad worked…read moreperfect except for a cracked screen. They replaced the screen and now the IPad has a dead spot in it, the screen they put it keeps popping out and just was not concerned. I called their corporate office and was told I would get a call back, no call still! My IPad is not working correctly now and would have just kept a cracked screen. Groupon refunded my money but still have a messed up IPad. Do not go there, they do not know what they are doing. The corporate also seems to be not concerned about the franchises.

So I am amazed that it gets such "great reviews" on Yelp and Google. I think the reviews are not…read moreaccurate in my opinion from a Yelp ELITE member who takes her reviews VERY seriously. I would give it no stars if I could. Let me provide you with some details, so you know my review is actually accurate, unlike these reviews posted here, which I wouldn't trust. I dropped my son's phone off on 12/13/2018 and got it back FINALLY on 1/3/2019, nearly a month later. I made NINE trips to the store and countless phone calls. I have a picture of the receipt for proof because I put down a deposit when I dropped it off. After I didn't hear anything for four or five days after dropping off my son's phone, and he was getting restless for his phone, I made a phone call to them, I was told that the screen they repaired was damaged and they "were about to call me" and they had to return the screen to the original manufacturer and had to reorder the part, so they would let me know when it would be back in. I was told it would be early the following week, which was getting close to Christmas. On the following week, when I didn't hear anything from the store, I tried calling multiple times, the phone would just ring and ring, even though Google said they were open and so did Yelp. I went by the store to find a "CLOSED" randomly up even though it was operational hours. I tried calling the following day, again, no answer, the voicemail was the standard voicemail, stating their regular operational hours, so they should have been open, but this time, I came by to see that they had their "OPEN" sign up but their doors were locked and they had a sign that said, "Happy Holidays" and said they were closed until 12/27. WOW! Thanks for telling me!!!! I then, made another trip on 12/28/2018 - also closed. They also didn't repair my son's phone at all - they weren't able to repair it but gave me half of my deposit back, which again, not pleased. So, I lost three weeks, countless trips to see them, suffered a lot of stress and lost $70 plus all the gas of getting there and back. I will NEVER go there again. I hope they close their doors forever and I wouldn't trust any reviews on here that are generic, that don't list specifics. BE CAREFUL.

This place is the absolute best! Daniel, the store owner, fixed my cracked iPhone 6s screen in ten…read moreminutes flat and did a superb job. My screen now looks and feels like it did when I first bought it. This store also has a nice selection of phone cases for a variety of phone types. I got a nice discount for buying the case in store along with the repair. There are nice comfy chairs you can sit in while you wait for your repair, and good AC too! All in all, based on the wonderful customer service, the excellent tech skills, and the nice clean decor, I would highly recommend this shop for a cracked iphone screen. A+!!