I cannot recommend this Verizon dealer enough. I had a…read moregnarly situation with my brother's phone and working it out was left to me as my brother was not well enough to do it himself. Danny was knowledgeable and thorough, guiding my steps with patience and professionalism to resolve my issue. He absolutely went out of his way to assist me, and I was so very grateful. "Joshua" was there as well in the store, and although he did not assist, his presence was a pleasant addition to my experience.

Took my daughter in to get a new phone as she destroyed the other. Salesman was very nice very…read moreinformative very accommodating. She ended up getting the phone that she wanted and we walked out of there happy. Do you have to go at just the right time because if you don't you will wait a long time.

Honest, great service, priced right. You can trust this…read moreplace, the owner and employees are amazing. They always find the perfect fit and fix everything quickly at an affordable price. Replaced screens. Replaced charging port. Purchased great quality used I phones.

Do not take your material to get fix here these idiots ... yes I said idiots are unprofessional…read moreand thieves... yes i said it ... idiots and thieves.... be safe ... this company is not to trust ....hahah

they had me wait over an hr to say call customer service. just not helpful nor friendly.read more

I was helped by Chelsea at this store, and she seems to have the "bait and switch" move down to a…read morescience. I was lured in by the $35 per month 5G internet, so I switched my internet and my phone. Once I signed the dotted line, that was the end of any customer service. Chelsea got her commission, and that was that. What she never mentioned is that Verizon does not have a tower in New Mexico, and there's no plan to build one. We're all using the tower in Phoenix. She also didn't bother to set up the my router to my address. It was set up to some other address in New Mexico. Not that it mattered, the speed never got any better. This is the absolute WORST internet and phone service I've ever had. I think even my first generation dial-up AOL was faster than the supposed "5G" internet Verizon gives me. I literally have to type in a website address, then walk away and do something else for 5-10 minutes -wash dishes, walk the dog, whatever - and if I'm lucky, the site will finally have downloaded by the time I finish. Forget navigating around! It took me over 2 hours to pay 5 bills online. I was damn near in tears from frustration. I have to call the customer service line to "troubleshoot" my internet issues every single time I want to use the internet, which is daily. It gets better for about 5 minutes, and then it's back to the same turtle-with-a-broken-leg-speed. I don't know what I'd do if I was still working remotely. It would be impossible. The phone service is even worse. Every single person I call says my sound goes in and out, and I drop every other call. I cannot even entertain the idea of a zoom call. Anything with video takes up too much bandwidth and it drops within seconds. RUN from this service!!! Seriously! It's not worth the money you save.

My iPhone locked up, several days ago, can't call, text, do anything, the young lady (I failed to…read moreget her name‍) working there, looked at it and showed me something I hadn't tried, she got it going in literally a few seconds!!! Thank you so much!!!

If i could rate this experience a 0/10 i would! Ricky Jackson was late to my interview by more than…read more20 minutes, so i got sick of waiting with no explanation, and i will not be interviewing for this company again because that is extremely unprofessional and i could have made money already today but instead i put it on hold for Victra. Get your sh*t together Verizon!

Granddaughter's phone stopped working. I have been a T-Mobile customer from years. #1 reason is…read morecustomer service. Went to this store & they were busy, but three people working. They got to us very quickly. Paul was outstanding, listening to her issues, quickly diagnosing the problem, helping us to get a replacement. He used my phone & the 360 degree protect app to get her a replacement. Something I could have done, but definitely not as fast as he did. I highly recommend this team of professionals & this store.

It was not this store, but it was t-mobile and people need to be aware of the disconnect between…read morestores and corporate, that hurts consumers. Buyer beware - they "Supposedly" have revamped their rebate system... THEY WILL RIP YOU OFF AND SPIT IN YOUR FACE. The rebate department messed up $1200 worth of rebates on me. The manager in the store promised me a $600 credit on three occasions due to a corporate error that ended up costing me $1400. I never received this either. Now I know, they messed up and it cost me $1400 - i should have gotten $1400, I was desperate and I never even got that. The kicker - the rebated department was so RUDE! Wow, talk about being told F** you, without that wording being used. I am out $2600 because

The service I received here was second to none. I am not sure about these other reviews but I had a…read morebroken phone screen and visited this spot. I was in town visiting friends and asked for the nearest mall to get my phone repaired. I stopped by and they were more than happy to help me and informed me that it would be a quick fix. I came back in an hour and my screen was like new again. No issues at all. They even sold me a new case at a good discount because they serviced my phone. If I had anymore issues they told me that they would be able to help me out. So great service and job fixing my phone!

and that's a gift.... MAJOR issues..took my iPad there over…read moreand over and over...(6times) ..was told to "take it to the repair shop or APPLE. I stated " you ARE the repair shop" ..I was told I didn't understand what she was .. after 4 times of the same words..I got angry and said "you are the Fing repair shop"....left..went to Apple they couldn't do anything as "the REPAIR SHOP" was responsible. Spoke to 2 other local "repair" shops..who told me : 1) they had had similar issues brought by people from the same "repair(non repair shop) 2)i was told I had to buy another IPAD. It was ruined. . hundreds of dollars later....supposedly fixed....came home to my typing going to mandarin, battery (which was replaced) running out like it did before it was replaced....now I get some "box " on my screen that shows up out of nowhere... and also when they "repaired" it I've lost a lot of my stuff. After a lot of pushback from the owner I believed We left on good terms....and thought ..hoped..I had a repaired IPAD. I have put off writing this as I keep hoping all this too would resolve" NOPE...been there too many times..dealing with it every day this week. No point in taking it back. They got paid. They dont care Just an fyi..the CPR are franchises .i have spoken to other locations and also took my IPAD to another local CPR...all agreed the situation was atrocious.

Cory was the sales associate who helped us on our 2 visits to the store. We were not quite sure…read morewhat we needed when we walked in the door the first time. we did not get a hard sell - just a patient approach as he helped us decide what we needed. Cory was patient, knowledgeable and skilled as he explained the variety options available. We were not prepared to purchase new phones on our first visit. Due to our busy lives, we did not return for 2 months. Cory remembered us, helped us set up our new phones. We were so pleased with him and his professional and competent attitude. Thanks, Cory!

Manger at the store sold 3 games in a row playing rainbow six siege, if he's that incompetent to…read moreplay a video game imagine him trying to manage a store. I wouldn't recommend going to this one it is ran by incompetent people who think they are in the right and blame you for their actions. Would not recommend if I could give it no stars I would.