and that's a gift.... MAJOR issues..took my iPad there over…read moreand over and over...(6times) ..was told to "take it to the repair shop or APPLE. I stated " you ARE the repair shop" ..I was told I didn't understand what she was .. after 4 times of the same words..I got angry and said "you are the Fing repair shop"....left..went to Apple they couldn't do anything as "the REPAIR SHOP" was responsible. Spoke to 2 other local "repair" shops..who told me : 1) they had had similar issues brought by people from the same "repair(non repair shop) 2)i was told I had to buy another IPAD. It was ruined. . hundreds of dollars later....supposedly fixed....came home to my typing going to mandarin, battery (which was replaced) running out like it did before it was replaced....now I get some "box " on my screen that shows up out of nowhere... and also when they "repaired" it I've lost a lot of my stuff. After a lot of pushback from the owner I believed We left on good terms....and thought ..hoped..I had a repaired IPAD. I have put off writing this as I keep hoping all this too would resolve" NOPE...been there too many times..dealing with it every day this week. No point in taking it back. They got paid. They dont care Just an fyi..the CPR are franchises .i have spoken to other locations and also took my IPAD to another local CPR...all agreed the situation was atrocious.

Excellent service! I went in dreading the cost and wait time to have my son's phone repaired after…read morethe charger broke inside. Steven was incredibly helpful, no gimmicks - quick, friendly and professional service. Highly recommend and will be back if we ever need phone repair!!

Manger at the store sold 3 games in a row playing rainbow six siege, if he's that incompetent to…read moreplay a video game imagine him trying to manage a store. I wouldn't recommend going to this one it is ran by incompetent people who think they are in the right and blame you for their actions. Would not recommend if I could give it no stars I would.

The staff there were all friendly. Adrianna was the sales associate that helped me out and was very…read morekind. I came in asking for a specific phone and they didn't have it at the time, so she ordered it for me and it came in the next two business days. I would highly recommend working with this associate for a smooth transaction.

they had me wait over an hr to say call customer service. just not helpful nor friendly.read more

I was helped by Chelsea at this store, and she seems to have the "bait and switch" move down to a…read morescience. I was lured in by the $35 per month 5G internet, so I switched my internet and my phone. Once I signed the dotted line, that was the end of any customer service. Chelsea got her commission, and that was that. What she never mentioned is that Verizon does not have a tower in New Mexico, and there's no plan to build one. We're all using the tower in Phoenix. She also didn't bother to set up the my router to my address. It was set up to some other address in New Mexico. Not that it mattered, the speed never got any better. This is the absolute WORST internet and phone service I've ever had. I think even my first generation dial-up AOL was faster than the supposed "5G" internet Verizon gives me. I literally have to type in a website address, then walk away and do something else for 5-10 minutes -wash dishes, walk the dog, whatever - and if I'm lucky, the site will finally have downloaded by the time I finish. Forget navigating around! It took me over 2 hours to pay 5 bills online. I was damn near in tears from frustration. I have to call the customer service line to "troubleshoot" my internet issues every single time I want to use the internet, which is daily. It gets better for about 5 minutes, and then it's back to the same turtle-with-a-broken-leg-speed. I don't know what I'd do if I was still working remotely. It would be impossible. The phone service is even worse. Every single person I call says my sound goes in and out, and I drop every other call. I cannot even entertain the idea of a zoom call. Anything with video takes up too much bandwidth and it drops within seconds. RUN from this service!!! Seriously! It's not worth the money you save.

We had a bad charge port on an iPad Pro. They took us in as walk-ins and diagnosed it quickly and…read moreaccurately. What more could anyone ask for? They fixed it same day and it's working well now. Very pleasant experience and staff was very attentive. Could have been much different as it was a Friday visit. Great attitudes that lead to great service.

Friends phone locked. We had been to multiple places who said if they did a reset he would probably…read morelose everything or sent us elsewhere. The woman here was fantastic! Explained everything and fixed it! Wow! Great job!

Excellent service , products and prices. This is my number one place for repair and they have…read morehelped me twice with repairing phones at a great price. They also have a great selection of used phones. I got a great phone from them and they set it up perfectly. This business is the best!

I was in DIRE need of a cell phone for my grandmother and she is a woman of QUALITY. In other words…read morevery picky. I was greeted and helped as soon as I walked through the door and only spend 15 minutes! Any device you purchase from here is dependable and the service here is through the roof! I recommend a thousand times.

1-Star Review (If I could give zero, I would)…read more I've never had a worse experience at any T-Mobile location than I did at the Rio Rancho store. Last week, my phone suddenly developed a line across the screen, froze, and stopped turning on or off. I called T-Mobile customer support, and the representative confirmed it was a warranty issue since there was no physical damage, no water damage, and the phone had never been dropped. He arranged for a replacement phone to be sent to this store and told me all I needed to do was bring mine in and swap it out. I arrived right when the store opened and still waited over an hour because the only employee working--Carlos--was completely alone. When he finally helped me, he took one look at my phone and immediately refused to assist, claiming I had "clearly damaged" it. I explained exactly what happened and repeated what customer service told me, but he still refused to help. I then called customer support again while standing in the store. The representative on the phone confirmed I was correct and that Carlos was required to process the warranty exchange. She even read him the warranty policy word for word. He still refused. She asked for a manager, and Carlos claimed he wasn't there but that he had "sent a photo" of my phone to him. I asked to see proof of that, and he couldn't show anything--because it never happened. The customer support rep was shocked at how he was speaking to her and how blatantly he was refusing to do his job. She apologized repeatedly and told me not to let this employee represent T-Mobile as a whole. She and her manager filed a formal complaint on my behalf and resolved my issue so I would never have to deal with this location again. It's honestly embarrassing that this store is allowed to operate with customer service this bad. I wish I had read the other reviews beforehand, because clearly this location has a pattern of treating customers terribly. I will never return to this store, and I strongly recommend others avoid it as well.

I've had some crappy service at local TMobiles (ACADEMY LOCATION BEING THE WORST) but this one was…read moreawesome! Although they couldn't help us with what we initially went in for, he made sure we knew how to handle it in our own. Alan answered all of our questions and was super nice! Even greeted the other customer that walked in. After the rude chick at academy this guy was an angel. I would definitely recommend this location.