Required a new modem…read more Quick and painless. Wanted the latest XB10 modem, they had none But did leave with an upgrade

it's like they don't want to help you. even to just upgrade a phone. I swear people suck. now I…read morehave to wait for my phone to be delivered because they could t do it in store

Walked in, uptown... I'm used to the Apple Store. I looked around and no one had a tablet to check…read moreme in. Instead Kimberly and another employee approached me. Both greeted me, Kimberly helped, the gentleman that didn't introduce himself went back to waiting to help other customers. I was setting up a new business line, I'm an existing (Apple-centric) T-Mobile customer, with a shared account (I'm the secondary.) First, I knew what to bring. That's mattered a lot. Business account? Bring in your EIN, incorporation articles, and business license. Payment method(s), ID, and a checklist of what any phone bought would need. I'm a motorcycle safety instructor. I need a fast and contemporary phone. Since Apple is premium and I'm launching a new business, I settled on Windows (and Linux,) and an Android. I teach riding on the street, in canyons and in the mountains. Places where phones can get banged up. I need an extremely strong device, and fast, inexpensive, replacement in the worst case. Kimberly set me up with the plan, not too much, not gasping for data the last 10 days she suggested the exact plan I was looking at. The phone, I got to hold the device, no battery, no interaction, an Xcover 7 pro. It arrived, as I was told it would, Wednesday. I went in Sunday afternoon. The setup process for the account was quick and easy, I knew what I needed, Kimberly knew her products, and deals going on. Phone selection and purchase were quick and easy. The only thing that took a while was getting my phone delivered. I do have a couple major complaints about T-Mobile, but that's corporate. They don't affect my review of the store at all. First. I called, they couldn't find my phone number. No, not retail. I called back, to the dedicated business line, and got the same number not found, and rolled to the exact same residential customer service rep. Two times. They are a phone company that can't get their phone lines properly routed. That's not a red flag, it's a Red Sea. It was days. And that leads to the second major complaint: I had to call customer service, before I had my device. Received their documents, signed them. Received confirmation, received an invite to activate my new phone. No receipt, no information about shipping. No shipped notification, no tracking information. Nothing. I called Wednesday afternoon. Got bounced for hours, just trying to find out if it was shipped. I found out it was shipped when it was delivered, as I was on hold AGAIN for about fifteen minutes, trying to get me transferred to business. The retail customer service was getting redirected to retail customer service, when they tried connecting via internal extensions. Do better corporate T-Mobile, keep doing great, local store!

I was needing to make a change on my account and the staff were not helpful at all. They told me I…read morewould need call the 800 number if I wanted to make changes unless I wanted to add some services. Wouldn't adding services change my account? I left feeling that I should reconsider having my account with them.