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Verizon

2.4 (58 reviews)
Closed 10:00 am - 8:00 pm

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7 years ago

Jarrin is a rockstar!!! Always so helpful and knowledgeable. I suggest if you ever go to Verizon, go see Jarrin.

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6 years ago

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Review Highlights - Verizon

Jarrin was very laid back, professional, knowledgeable, and helpful with any issue that I ran into.

Mentioned in 5 reviews

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Apple Shayden Summit - Iphone 17 pro max

Apple Shayden Summit

2.9(378 reviews)
0.1 miSouth Reno
$$

This Apple Store has never let me down. Great service, experience, and products all around…read more I've visited here for MacBook service, product purchases, and just to shop. It's an Apple Store, so for the most part you know what to expect, but every once and awhile they have some fun non-Apple branded accessories. The value of Apple products is arguably poor in some instances, but I think the products are superior to many other brands you can buy, especially when it comes to laptops. The only downside of this store is that there can often be a wait to checkout or get service. I would highly recommend an appointment if you know you'll need service or if you're making a large purchase with lots of questions. There was one instance here where an employee argued with me whether a product existed or not, surprise... I was right! Other than that all of the employees have been great here. This being the only Apple Store in the area makes it a specialty store for sure, but still a great store offering a great experience.

Periodically I question my decision to purchase an iPhone instead of one of the less expensive…read morebrands, then after a visit with the Genius Bar techs my worries vanish. The age old adage "you get what you pay for" holds true for Apple's support after the sale. My phone is four years old, ancient by today's standards, but they still support it no questions asked. How many businesses can you say do that? Apple is far from a perfect company, that's why four stars, but their products are well built and reliable.

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Apple Shayden Summit - Out Front

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Apple Shayden Summit - Going on the plane

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Verizon

Verizon

2.6(35 reviews)
33.4 mi
Available by appointment
Shipping

Your employee Andres doesn't want to be there. If you want to hire someone with absolutely no…read moresocial skills, no customer service skills, who reluctantly does the bare minimum, who makes it painfully obvious he hates his existence then Andres is your man. There was no one at the store when I entered except for one lone guy just sitting forlornly staring at the exit. No smile. That's fine. No greeting.. hm maybe he doesn't work here. We just stare at each other for a while and then someone (maybe a manager) peeks around the corner and the lump decides to put his phone away and finally at a snails pace decides to get up. He mumbles, he shrugs, he yawns so wide til I see down his throat and basically offers no help for my screen besides "just file a claim" there was no follow up. I had to prompt every single response from him. I finally left much to his relief and figured out it's a hardware issue which I googled and answered all my own questions. So no, filing a claim doesn't help at all. That's the person who is the face of your store? Do better.

The employee at the store is absolutely incompetent and has a horrible customer service. First,…read moreshe could not set up a new phone and I wasted two hours at the store with no avail. Second, when I brought the phone back for the return a week later, she refused to accept it stating a nonsense reason that the phone is no longer on my account while continue to chammmge for it. I've been a customer of Verizon for 30 years and never experienced such incompetence coupled with horrific customer service.

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Verizon - mobilephones - Updated May 2026

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