*CESAR ROCKZZZ* I came in and needed a new phone and he was just great! Definitely recommend working with him, took notes, was very organized with all my info and i was in an out!!! Love my new phone, thx again Cesar Great Job xx read more

Wow! Attitude much? My phone and watch purchase was suppose to arrive here on Friday , it didn't. Now I'm here on Monday, Scott, the store manager made it clear my purchase was going to go to my home not here. I let him know that was incorrect, it was arriving here. He let me know I was wrong again, grumbled was just not pleasant and not professional at all. He looked at his digital Clip board again and -what do you know?! The watch was here. I called him out on his really bad attitude, he said he DIDN'T have a bad attitude. A customer also in the store gave me a big smile and rolled her eyes. She agreed, the manager was a jerk. As I sit here, who knows where the phone I purchased is. Transit? Here? Where? The good news is Manager Scott walked up to me looking at his device and said without eye contact the other manager was going to help me. I'm sorry I don't remember the other managers name, Aldupho? Was pleasant, professional, and helpful. My purchase was still not there but at least this manager knew how to "customer service" correctly. Thank you to him. read more

I went two days in a row to this Verizon store. They made everyone wait outside in 98 degree heat or suggested we sit in our car with the engine running to keep cool waiting for them to find time to help us. Yesterday they were too busy and the wait too long to be worth it. I went back again today to buy a new phone, earpiece, protective cover, plug, charger, etc. for over $1200. All this took over 1 hour with sales person Irma, backed up with assorted help from the back room supervisor who periodically appeared to support her assertions about prices and policy. When we were concluding the sale I requested she help me with the transfer of data from my current phone to the new one. However, she announced "we don't do that any more." Her boss/advisor appeared to provide support for this assertion, insisting they were too busy to provide this customer service but they would show me how to do it. They also said they no longer put the screen savers on the new phones they sell. The supervisor suggested I go to Best Buy across the street and buy the screen saver there because they carry the same ones sold by Verizon and would put them on for me. Disgusted at their indifference to providing poor customer service, I walked out of the store leaving the merchandise on the counter. I drove to Best Buy and made the entire purchase there. I got great customer service from Best Buy and $100 off the total bill for turning in my current Verizon phone. I suggest you skip this Verizon store as the customer service is terrible and their attitudes match. Try Best Buy. They carry phones from all the companies and have great service. read more

Went in today for an appointment I scheduled a week and a half ago in person at the store. I was told I didn't have an appointment but they'd go ahead and see me. The phone wasn't fixed on my first visit, but the employee told me it was. He spent about 20 minutes working on it. So today the person that was supposed to help me said he couldn't because only my husband's name was on the account and he wasn't with me. He wasn't with me the first time and they helped me. I asked if I could call my husband and have him ok it over the phone. The answer was no. I was told he needed to call customer service and put me on the account. He said he would help me once that was done, which could take quite awhile. I had too much to do to take care of this today. I'll try a different store next time, hopefully with better luck. Really poor customer service! read more

ABSOLUTELY AWFUL!!!!! I couldn't Yelp customer service online! But Verizon has gone down hill I need help activating a phone I got from their store I got home and it's not activated I try and call customer service and they ARE CLOSED BEFORE THE STORE!!! I had a great experience at the store but to not have service with the phone just bought that morning at 6pm on a Thursday?!? I've been a Verizon customer for ten years PLUS! I have dealt with the ups and downs of the bill and everything! I am seriously thinking about finding a new provider!!! It's crazy how customer service skill or lack there of can be blamed on COVID! It's 2021 have remote customer service! I would just like to speak to a human when I'm having technology issues because the robot did not help! read more

I am so conflicted about Verizon! Getting a new phone is, to me, akin to having to shop for a new car. I always feel like I am being taken advantage of. Everytime I have come here, it usually involves a long wait to talk to someone. In their defense, they are usually very very busy. They also don't have a public bathroom, so if you end up waiting awhile, your only recourse is to dash over to ToysRUs and hope you don't lose your spot. The staff have shown some improvement in their customer service over the years. I used to treading in a very condescending manner because I am older than 25. The last few times, I have been treated like an intelligent adult which I very much appreciate. Long story short, I made the plunge into getting my first smart phone (OK, so I am a bit of a Luddite) and the salesman really asked a lot of good questions to find out what I really needed and wanted. I did not feel like I was being made to by more phone and more service than I needed. He also helped me get on a different plan that will (in theory) save me a bit off my monthly bill. I love my new phone and now will be able to enhance my Yelping experience by actually being able to check in and take pictures without having to be on a constant search for WiFi. read more

Whenever I have an issue, they are helpful to fix the problem. I needed a new phone for my daughter, and the staff was very knowledgeable and helpful to show me a few options to fit our needs. I like how they tell you about the options, then leave you alone to make your decision without being to pushy. Of course they will always try to sell you on options (like screen protector, phone case, etc), but again they are not pushy and will respect your wishes if you say you are not interested. In some cases, they may even be able to discount an add on item if you show them it is less expensive somewhere else (like amazon) You can make an appointment in advance to save on the walk in wait time. read more

Every time I am in there I get taken care of by an employee that is eager to throw someone else under the bus for why something didn't happen correctly. I have a business account with them with 15 lines and they still treat us like an inconvenience read more

This is a terrible, horrid company. They promise. They do not keep their promises. They threaten and threaten. They are terrible with their treatment of the elderly. I have been battling with them since the beginning of March. I am 81 years old and I do not have the strength to pull a HUM device out of my car. Verizon will not do it on Sundays because the manager is not there. Verizon is threatening by text to charge me $500 if I don't send the defective device back. I have told them and told them: I CANNOT PULL THE DEVICE OUT; I DO NOT HAVE THE STRENGTH!!!! They have promised and promised to send a replacement device. THEY NEVER HAVE SENT ONE!!! THIS IS THE COMPANY THAT DOESN'T KNOW WHAT IT IS DOING AND JUST THREATENS PEOPLE!!!! Never deal with this company! gh read more

Their customer service is excellent. All of the employees are very patient. They were able to resolve my issue very quickly.

I went to Verizon twice within a month because I needed help with some of the things in my phone; I am not very good at this new technology stuff. I was helped by Branden Garcia both times, he is friendly, patient, very helpful and knowledgeable. He solved my issues right away and also gave me some advice on what to do so I will not have the same problems again. if I ever need any help again I am going to ask for Branden. Thank you Verizon and Branden for great customer service. read more

Friendly store. And totally packed in the middle of the day. The great thing with Verizon is that you get so much more coverage around here than AT&T and heaps more than Team Mobile. When driving in desolate areas, that's totally important. Believe me. My car broke down before I had Verizon and I was stranded in a rural area with no cell coverage. 20 cars must have passed before a sweet old couple stopped and gave me a ride to the nearest populated area. After that I got Verizon and have coverage everywhere. Tip: every time you talk to them ask if there's a better deal. I was paying $70 and they switched me to a better plan. I'm now paying $50. read more

Verizon - Busy even in the middle of the day. - Mobile Phones Near Me - Reno, Nevada

Leaving the big V because of coverage issues. I believe my decision is showing even wiser as they don't make it easy to review pay the final bill. Corporate games, bigger is not always better. Beware of 5G if you care about a healthy life for your children and beyond. A tin-foiled suit will be appropriate. read more

Friendly staff, fast service, and quality product. You can make appointments to avoid the lines.

Worst customer service ever. I'm sorry I troubled "Cody" by daring to ask him if he could help me with my phone. I will never step foot in that store again. Verizon please refresh your employee in proper customer service techniques. read more

I would give this store 0 stars if I could. Went in to purchase a new phone after mine broke. Everyone was extremely rude and dismissive. When asking for advice on what to do they told me "I don't care". I would never recommend this store to anyone!!! They couldn't be bothered all associates having side conversations and not assisting anyone with good customer service. read more

steady hills of $200 to $300 per month although I'm on a $105 per month plan? when I call, they say they bill forward, I ask well I've paid my bill off why is it still so high. when I do call customer service, I'm rerouted five or six times usually winding up speaking to someone in India saying their name is Todd Smith. my bill only goes up, questions go unanswered and if not absolutely necessary I'd throw my phone in the trash read more

This place is the worst! Disorganized, extremely long wait times and not so smart employees. Go somewhere else - they are crappy in a nutshell. The girl Lania at the Smith Ridge store helped me and my partner as a couple. She ignored me. Flirted with him. Touched him on the arm. AND PUT HER PERSONAL CELL # INTO HIS PHONE without asking either of us. We waited 3 hours. It was a horrible experience. read more

WORST and most RUDE employees ever. My mother is a very competent elderly woman who has been in this store several times. She's not the most savvy with the phone technology, but she's not stupid either. Not only have they been assholes to her every time, they scammed my step-father into buying this crazy set-up with recurring payments that he didn't need a couple years ago. My parents have gone to this store for multiple phones over the past few years. Today the employee's behavior was the last straw. He literally nearly yelled at her in the meanest most condescending way. I seriously think they prey on the elderly. At the very minimum, this store has the worst managers and employees I've ever seen. read more

I got a gizmo for my 6 year old daughter on Mother's Day at the Verizon at the NutTree, but never received a bill. Her service was shut off, so I went online to try to pay, but couldn't because her gizmo was the only product on my account and it doesn't receive text messages to activate an online account. I called Verizon and gave them my pin, but they said it was incorrect... which isn't possible - when I created the account, they must have logged the wrong pin. (Another Verizon store later confirmed that staff uses any pin if they forget to create one with the customer or don't take care of it right away.) Anyway, they wouldn't take payment over the phone and told me to go to a store. So, I go to my neighborhood store and they can't do anything because I don't have a bill with my account number or a working pin. They call some higher up that obviously doesn't have the time and tells me to drive 45 minutes to the "corporate" store because they can help. I make the drive and wait about 20 minutes and the manager starts telling people that their INTERNET IS DOWN and they might not be able to help the people in front of me. Finally, their internet comes back and this "corporate" office only lifts the late fee because I make such a stink since I never got a bill and the pin was not correctly entered to begin with. I spent 1 hour on the phone, at least 30 min online and about 3.5/4 hours driving back and forth between stores and waiting and lost 1 week of service. The billing and pin were incorrect and all of this frustration and gas running around with my poor daughter that I should be playing with! Doesn't activation include correct billing and pin, some sort of promise that "we will try to help you in less than 2 hours"??? Why would I be charged an activation fee if none of that happened? The manager at this Verizon didn't understand or care about any of that. He just kept asking "have I helped you today?" I kept telling him "No" and that I should be reimbursed for activation. He didn't hear a word I said. My phone was not properly activated and it cost me about 5 hours of frustration, gas, run around and repeating my story over and over and over to deaf ears. Anyway, Verizon's horrible. Don't go here. read more

So I had a Apple phone for 3 yrs, man was that phone used and abused Went into this Verizon store for a new phone and I got a Samsung 6s. I do like the phone but I'm very unhappy with this store, the black gentleman that helped me as far as I'm concerned is a dishonest, lying human. I was checking out and he says this car charger comes with the data plan I had chosen, what a bunch of bullshit. I agreed with the plan he set up, until the phone bill showed up, hollyshit. What a complete bunch of lying salesman they have there,my car charger wasn't free with the plan, it was $28.00.. People watch out for your first bill after buying anything from Verizon, It's going to blow your mind! Can't wait to pay of the case, phone, and charger, so I can get away from another corporation that bends you over and sticks it too ya. F-off verizon read more

This store is the absolut epidemy of what the result of having a terrible manager running things who shows no initiative to problem solve or advocate for Verizon customers! I was referred to come into this store by a Verizon corporate representative after being on the phone with him for and hour and a half. I have just lost my home to a fire and literally only have my car and the clothes that were on my back as of Sunday. Everything gone all documents Ids, photo albums, all documents and cell phones ect... The man I spoke to on the phone was amazing and I felt compassion from him and empathy towards my situation. He had to send me to store because they are limited to what they can do over the phone. He called Verizon on a 3 way call. Told them my situation and about the fire. Let him know I didn't have actual ID but I did have a photo of it and I knew the number. I let him know that corporate sent me to store and called prior to my visit to let them know I was coming. The man that you first see when you go into store said we cant help you without ID. So naturally I became very frusted telling him that the higher ups in the company just called to verify me coming and the circumstances. I asked to speak to manager immediately. 20 min later a very rude girl came up to me and said sorry can't help. She informed after waiting for 20 min that the manager was in meeting and couldn't talk to me for 45 min longer. I felt like I was in the twilight zone. Nobody seemed to even acknowledge the fire or send condolences and they were awful and extremely green and obviously new to customer service. I am a Verizon account holder and I have never felt so much blatent disregard to what someone is going through. The manager is training these younger reps that they are able to move like. Don't go to the store! They are the worst I've ever experienced and have a bad piss poor manager at the wheel running things! Beware, and I would go anywhere else if I had to. read more

Waited more then 30 Minutes to talk to a phone representative. I had some questions to ask before heading there. But I guess I won't be going there anymore. read more

Do not, I repeat, Do NOT do a phone upgrade for someone if you intend for it to be a surprise... They will ruin it by sending a text to the person's number... Every flipping time!! It happened to me last year and so today I specifically asked them NOT to send any notifications; they said "no problem" and yet once again they have spoiled a surprise!! Is it me, am I just doing business with the wrong carrier?!? Unbelievable!!! read more

V E R Y IMPRESSED !!! I walked in to pay my bill and possibly upgrade my iPhone that I was having problems with. I was greeted by a technician name " Lee" Dreading the nightmare of changing phones. Lee was very mellow, not pushy CONFIDENT and VERY helpful. His knowledge on what would work best for me made things go very smooth, quick and was handled very professionally. I am very satisfied and very impressed at how simple things where made . read more

Had service. Rude. It's sad. I have been buying phones from the same place for years. Never going back.

Needed help with my phone which has had an app placed on it by my Ring Security and wanted it removed, the sales person told me that they were in the business of sales and service, not removing app's. So being's I have Verizon guess where I will be going to upgrade my phone, AT&T has always given us good service for our landline, TV service and internet service. So bye bye Verizon your service stinks and will contact AT&T and see how their service and sales department can help me. Mainly sales department. read more

Quickest, easiest and friendliest service I've ever received! Wade set my line up in less than 10 minutes and had me on my way with a smile :) read more

As I entered the store, no one greeted me at all. Usually that's fine, because I look around anyways, which I continued to do. After about 10-15 minutes I still was not greeted, nor asked if I had been helped. I stood up at the front counter where still no one was paying attention, nor acknowledging my presence. Even one of the sales representatives walked past me with her customer and said nothing. Finally, I think someone just started their shift, whom I approached. His name is Lee, and got all my information and once he viewed my account, which is shared between my family, he said that he couldn't do anything for me because my name is not on the account. I offered to show him my drivers license to prove my last name is the same, but he responded with a comment that just blew my mind. He said that because they don't know the situation of my family that he can't do anything for me. First of all I do understand that plays some weight in managing the account, but to insinuate into personal matters is just unprofessional. He didn't event attempt to try and help me into what I could do to further this process, so instead he ended up losing a sale and a customer to the store. First and last time I'll be visiting this store. read more

After my last experience at this store I'm wondering how many more disgruntled customers Verizon has called the police on because their phone service takes two hours to get through. After driving through a snowstorm the stores representatives couldn't figure out why I was so mad. I ended up telling the WHOLE store about my Lovely experience with these jackasses who apparently don't understand the incompetent behemoth they represent. Don't, just don't sign up with Verizon, it's been five years of hell and we are glad to be done. read more

Don't believe anything Verizon tells you... there are always ALWAYS hidden fees or "termination charges." I bought a JetPack hot spot... guy says $50. Did he lie??? Maybe not, but he didn't tell me about the two year "contract." He didn't tell me that when I cancel all Verizon services because I got a way better deal at Consumer Cellular, that Verizon is the blood sucking company that keeps on charging. BEWARE. They "forgot" to cancel my voice charges even though I cancelled all phone service. BEWARE. read more

I was in and out in under 15 minutes with a new hotspot. I was greeted immediately and put in the queu. I barely had time to browse when my customer service rep found me. Gwen rocked my socks with her amaze balls customer service! Super stoked on a speedy, pleasant transaction. read more

I cannot access my voicemail. The automated system says to dial *86. When I dial that I get a message saying my call cannot be completed as dialed. Next, I try to call the customer service number and get sent through an automated nightmare before it finally says goodbye and hangs up on me. Finally, I try to call the local store and it sends me through the same automated deadend. Absolutely the worst customer service. I am beyond frustrated. read more

Worst customer service I have ever received. At the store and online they make you wait 60-90 minutes before you can even start a conversation with a rep read more

How can I say any thing bad about this place. My only complaint would be the long wait, but I can't fault them for being busy! The employee's are so knowledgeable It's hard to leave with out having all your questions answered thoroughly, and learning a little along the way as well! My experience was perfect. I had a few questions about the types of phones I wanted. There was no attempt to sell me the best on the market, but rather a great explanation of the benefits of both phones I was interested in. I chose the one that would work for me, was given a great rundown on how it functions and transferred data quickly so I could be on my way. This is exactly how it should be when you by a phone and I suggest giving Verizon a try. I know I'll be back, as I have used them for years and am never disappointed. Time to go download the YELP app!!! read more

Don't bother going into this Verizon!!! They are NOT helpful & obviously do not want to work!!! I ended up going to the store in Carson City where I got my questions answered & bought my new phone. This particular store should be shut down or get new management!!!!! read more

Terrible customer service nobody has any idea of what to tell you or any waiting periods on processing applications for sign up. Everything is said to be done online so going to the store will do you absolutely nothing. They will not inform you on the correct waiting times of any application or the proper documentation you will need for sign up. You can not pay with cash or a card they won't even let you in the store for due to the virus. The hours have been cut as well as employees and none of it is posted online so if it's after 4PM don't waste your time. read more

I went to this store for help canceling a phone line. Instead I got a sarcastic employee who said there was nothing he could do. So in short the store can't help you with issues and the staff are rude and unwilling to help. read more

I went to Verizon's Smithridge store in Reno, NV yesterday,12/12/2019 after I purchased a new iPhone 11 on-line for my wife. When I arrived, I received immediate attention. The employee directed me through the process of transfering the data from my wife's iPhone 7 to the 11. Once I thought the data transfer was complete, the employee didn't return the comfirm that everything was complete. After I found him, he was assisting another customer and had no time to ensure that everything had transfered to my wife's new iPhone. He just said everything was OK. When I got home (1 1/2 hour drive), my wife noticed that her emails had not transferred from her iPhone 7. Now, today, I have to call Apple Support in order to get the emails transferred to the iPhone 11. In the future, I hope to locate a Verizon store that has a higher rating, if that is possible. Note: I love the iPhone and Verizon's Wireless service, but their in-store service stinks. read more

My sister and I went into Verizon today with the intention of upgrading my phone. Jarrad helped us and was very friendly and nice. He helped me with upgrading my phone and also sold my sister on an Apple Watch. Overall, great service and the employees were very helpful and knowledgeable. read more